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Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @12:40PM (#50340496)
As I mentioned in the thread regarding the previous attacks, I worked in a closely related field back in 2008-2009.

One thing I see repeatedly brought up here in this discussion is "Why can't we just set the refrigerator temperature with a knob and walk away?"

The problem is that these refrigerator cases are not as simple as your refrigerator at home. As a simple example, many systems allow you have control over the deadband: the exact low temperature at which the compressor turns off and the high temperature at which the compressor turns back on. You also have control over defrost cycles, compressor pressure and many other things (I worked with this a long while ago, and I don't remember all the details).

Take a look at some of these manuals, for example: https://www.hillphoenix.com/resource/installation-manuals-2/... As far as I can tell, those manuals just cover the refrigerator cases, and not the outside compressors and heat exchangers, which are another layer to deal with.

This is not something that a non-expert supermarket employee would be able to handle well. The purpose of all these settings is optimize around energy usage, maintenance costs, customer experience, etc. Even if you only save $500/store/year, you can see that it really adds up over a chain of 1000 stores.

That's why this equipment is remotely accessible: it's not like your fridge at home and requires a lot more knowledge to get the most out of it. Of course, that does not excuse poor security implementations.

Re:Supermarket freezers across Europe hit by second suspecte... by zahlman on Monday November 02, 2026 @02:00PM (#50341829)
> The problem is that these refrigerator cases are not as simple as your refrigerator at home. As a simple example, many systems allow you have control over the deadband: the exact low temperature at which the compressor turns off and the high temperature at which the compressor turns back on. You also have control over defrost cycles, compressor pressure and many other things (I worked with this a long while ago, and I don't remember all the details). … This is not something that a non-expert supermarket employee would be able to handle well.

I still don't see why the expert has to be remote, or why an integrated computer can't do the optimization. Or why it needs to be fiddled with at any significant frequency.

Re:Supermarket freezers across Europe hit by second suspecte... by dotancohen on Monday November 02, 2026 @03:15PM (#50343038)

  > I still don't see why the expert has to be remote
Because there are 1000 store locations. You're either then paying for 1000 mostly idle engineers, or somebody not really qualified has to don that hat, or you're flying your engineers around constantly. Or just connect the devices to the Wild Wild Web and be done with it.
Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Monday November 02, 2026 @03:41PM (#50343408)
>>just connect the devices to the Wild Wild Web and be done with it.

Yup, they're done with it, all right. "It" being all the food being cooled for sale this week. Done.

They do not need engineers at every location to turn every knob. They need to define procedures and limits, and the ability to call the engineers when things go out of those limits. Even putting only remote MONITORING online, but requiring the local person to check and turn the knobs/press the buttons. That also adds an extra set of real eyes on the situation — when the engineer calls the local dept manager to start the defrost because the hacked line says it is now time to defrost, the local manager —with eyes on the freezer— can tell him "NO!" because this was not on their schedule and the freezers are all stocked, not emptied for the defrost.

Instead, the defrost cycle just turned on in the middle of the night, and neither the now-remote engineers nor the local managers knew until it was too late. ——Again.

Security is always a trade-off against convenience. And the idiot human managers almost always all pick convenience because their managers incentivize profit, and security costs and convenience appears to save up front. They nevermind the later costs because they'll already be promoted up or job-hopped out.

Re:Supermarket freezers across Europe hit by second suspecte... by dotancohen on Monday November 02, 2026 @05:04PM (#50344528)
It's an obvious decision in hindsight. Not so beforehand.
Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Monday November 02, 2026 @06:18PM (#50345540)
This lot were already in the hindsight condition. The same thing happened all across France three weeks ago. THREE WEEKS. It was already obvious this could happen.

Of course this is not enough time to entirely change one's strategy, but it is a lot of time to install hardening measures, such as stronger passwords, limiting access to only MAC addresses of specific machines, taking access offline wherever possible, disabling the defrost cycle, etc., etc., etc., and that is just the obvious.

Re:Supermarket freezers across Europe hit by second suspecte... by JumpCrisscross on Tuesday November 03, 2026 @12:30AM (#50348453)
> It's an obvious decision in hindsight. Not so beforehand

A couple days of lost product doesn't seem to offset the cost advantage of centrally managing these fridges. They went cheap on security. Replicating that manually is just asking for human error all over the place and constantly while increasing food costs.

Re:Supermarket freezers across Europe hit by second suspecte... by kulahan on Monday November 02, 2026 @05:13PM (#50344660)
Security and convenience are diametrically opposed and stores are specifically built around convenience. I’m not sure it’s obvious at all what the right cutoff level is.
Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Monday November 02, 2026 @06:24PM (#50345613)
Considering food is a national security item, the threshold must be higher.

One store loosing its frozen food is an inconvenience and insurance claim, and one electric substation failing is an inconvenience for a few days.

But whenever any one of these attacks could be scaled up, as is obviously possible with online access enabled, and the consequences become a regionally or national security threat, enabling such access must come with the seriousness of implementing national security.

Unfortunately, it is not sexy for politicians to take national security seriously, and they will get inundated with lobbying decrying the costs. Until the losses to the companies exceed the costs of security, when they come screaming to the govt for help, and demanding why they didn't do something.

Re:Supermarket freezers across Europe hit by second suspecte... by kulahan on Tuesday November 03, 2026 @02:09AM (#50348991)
It’s some frozen food, it’s not botulism in the rice. It’ll be hard to convince people of how big of a deal this truly is.
Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Tuesday November 03, 2026 @09:55AM (#50352777)
No question, it'll be hard to convince most people of how big a deal it really is.

It is the same with almost every systemic problem that seems small now but is cumulative and/or exponential.

And for sure, if it is a few stores, it is just an expensive prank. But scale it to the size of a nation or region in a country with a largely just-in-time food supply, and you're a week away from food riots, particularly if it is combined with other attacks, e.g., on the electrical and distribution system. Not a shot fired, and the country is in chaos in a week. Because no one bothered to harden the systems that seem trivial but are critical at scale.

Re:Supermarket freezers across Europe hit by second suspecte... by cowlevel on Monday November 02, 2026 @08:28PM (#50346810)
If they hired an extra 20 managers across 1000 stores to deal with twiddling fridge knobs over the phone, we'd be complaining about that instead. And someone would still call up managers and social engineer them to setting the knobs wrong.
Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Monday November 02, 2026 @09:53PM (#50347427)
They wouldn't have to hire 20 extra managers, they just would need to develop some materials and train the managers they have.

And social engineering 1000 managers is FAR more work than scaling a software hack across 1000 machines, and also far less likely to succeed. At least one of those managers is going to get suspicious and call corporate first. Moreover, it will be pretty hard to get an on-site manager looking right at the full freezers to set them to defrost....

Re:Supermarket freezers across Europe hit by second suspecte... by 23july2024 on Tuesday November 03, 2026 @04:25AM (#50349817)
You're too optimistic. I work as consultant in industrial controls. I often get called for:

- "machine doesn't work!" It was set in the wrong mode. Who did it? No answer

- "machine doesn't work!" The HMI shows a huge message with "CHECK SENSOR AA-123" or "VALVE BB-321 CLOSED" and they are puzzled when you point it to them

See also the "PLC program changed itself!" in-joke in industrial automation circles.

The reality is that what you envisage "does not scale", to borrow from software engineering.

Re:Supermarket freezers across Europe hit by second suspecte... by toss1 on Tuesday November 03, 2026 @09:51AM (#50352733)
Thank you, very informative, and having had to support biz/network software I wrote, entirely credible.

So, how can this be solved? Ideally for the long-term, but also for the current interim state — we have a known attack vector costing millions, known exposed, and need to do something.

Short term, seems like disable defrost or other critical vectors? IDK the architecture, so IDK how difficult it would be to add a local interlock or override for critical instructions that would damage the whole contents, so the local manager must also confirm "READY TO DEFROST"?

Long term, seems the only solution is to rearchitect a truly secure solution with secure access controls, locked-down to a limited set of IP and MAC addresses, all traffic encrypted, etc. Plus a deep evaluation of the sets of instructions that could be catastrophic, and adding requirement for local confirmation/override to execute those functions.

It also seems there is a lot of available improvement in the UI so regular Joe-managers could use it. Even if they see "CHECK SENSOR AA-123", their eyes glaze over because they just see it as the gateway to a hellish maze they don't want to enter. Adding layers of actually informative error messages and walk-them-thru steps to fix it seems well within our technology. It'd probably require an additional local mini-PC on each site, but could save millions.

If this gets scaled to a whole country, when most of our food supply is Just In Time, it is no longer a prank.

Re:Supermarket freezers across Europe hit by second suspecte... by adventured on Monday November 02, 2026 @10:26PM (#50347669)
A lot of retailers like CVS and Walgreens (~16,000 stores between them) use regional contractors, they work for numerous large companies including Walmart if needed. You don't pay for idle engineers per se. Instead you pay a relatively work rate: high cost to show-up, high hourly rate.
Re:Supermarket freezers across Europe hit by second suspecte... by yfw on Monday November 02, 2026 @10:54PM (#50347852)
Oh so its optimal to maintain a security team to secure your network but not to have on site tech
Re:Supermarket freezers across Europe hit by second suspecte... by voxic11 on Monday November 02, 2026 @11:55PM (#50348250)
I mean it was every year before this one yes
Re:Supermarket freezers across Europe hit by second suspecte... by DuperPower on Tuesday November 03, 2026 @08:36AM (#50351816)
are you going to pay even more for meat? its already expensive
Re:Supermarket freezers across Europe hit by second suspecte... by jimmydddd on Tuesday November 03, 2026 @09:35AM (#50352501)
I site tech for a super market?
Re:Supermarket freezers across Europe hit by second suspecte... by zahlman on Tuesday November 03, 2026 @02:25AM (#50349089)
One might wonder how we ever managed to do it before the Internet existed.
Re:Supermarket freezers across Europe hit by second suspecte... by foldr on Tuesday November 03, 2026 @06:05AM (#50350470)
Less efficiently. Supermarkets compete with each other on price. Margins are very thin, and supermarkets are much more efficient than they were decades ago.
Re:Supermarket freezers across Europe hit by second suspecte... by asdff on Tuesday November 03, 2026 @02:53AM (#50349260)
The thing is, they already send engineers and technicians around constantly, for all the other issues among appliances and other hardware that cannot be dealt with remotely among the 1000 stores. The savings might not be so large when you consider the work of flashing the thermometer firmware could be done when the technician is routinely working for whatever reason, and now the nonzero threat of this being an attack vector if left open to the internet.
Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:23PM (#50343961)
> why it needs to be fiddled with at any significant frequency

Weather changes, equipment performs differently as it wears, changes in customer behavior, different items being stocked, electricity cost updates...

Re:Supermarket freezers across Europe hit by second suspecte... by InexSquirrel on Monday November 02, 2026 @03:05PM (#50342886)
That's my thought too.

These fridges may need more complex control for a variety of reasons, but that doesn't mean they have to be connected to _the internet_. To a local network for control, sure.

Put your security measures into the network itself, but I really do feel fridges are another thing which do not need to be IoT devices.

Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @05:50PM (#50345164)
Local network, VPNs, bastion hosts, and so on. It really isn’t that hard.
Re:Supermarket freezers across Europe hit by second suspecte... by mfru on Tuesday November 03, 2026 @07:46AM (#50351356)
Exactly this, I wonder why this setup (with ability for external techies to be granted temporary access) was not chosen in the first place. Considering the threat model, "my freezers all defrost at the same time all over my stores because of ~cyber~" should be a critical item to be discussed
Re:Supermarket freezers across Europe hit by second suspecte... by chrisjj on Monday November 02, 2026 @03:54PM (#50343580)
> I still don't see why the expert has to be remote

Because then he can get paid more.

Re:Supermarket freezers across Europe hit by second suspecte... by michaelt on Monday November 02, 2026 @05:20PM (#50344756)
> I still don't see why the expert has to be remote, or why an integrated computer can't do the optimization. Or why it needs to be fiddled with at any significant frequency.

Well, it doesn't. The retailer has a team of techs (or an outsourced vendor) rotating between stores, who are cleaning and replacing air filers, checking lubricants, and so on. They could certainly apply occasional changes to settings.

But to the product manufacturer - the remote management feature literally requires less than $2 of hardware. Hell, it might even save money, by removing screens and buttons.

And the person buying the refrigerator wants something that logs and monitors temperatures, for food safety. And they don't know anything about cybersecurity.

So when the manufacturer says that for just a little more they have a remote monitoring option, which not only provides the monitoring needed for food safety but also reduces maintenance costs - it sounds good to them. They don't realise they're signing up for a multi-million-dollar loss when they get hacked and have to throw out a load of products.

Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @05:49PM (#50345154)
> And they don't know anything about cybersecurity

And this is the key fact. It’s no longer acceptable to sell food and not know anything about cybersecurity the same way it hasn’t been legal to drive a truck without a license in decades (because a lot of people died). There was ample warning since the incident at a couple US military bases earlier this year. Market owners need to face it.

Re:Supermarket freezers across Europe hit by second suspecte... by cowlevel on Monday November 02, 2026 @08:31PM (#50346827)
It should be the fridge company's problem to secure their fridges. These aren't bought, they are rented as a cooling service.
Re:Supermarket freezers across Europe hit by second suspecte... by davidhyde on Monday November 02, 2026 @03:24PM (#50343169)
> “That's why this equipment is remotely accessible”

Complicated things don’t have to be connected to the internet. Most environment control systems in small buildings (typically with hundreds of sensors and actuators) aren’t. There is smart, deterministic, software involved but most of the time, no cloud.

Re:Supermarket freezers across Europe hit by second suspecte... by stouset on Monday November 02, 2026 @02:38PM (#50342464)
> Even if you only save $500/store/year, you can see that it really adds up over a chain of 1000 stores.

People always say stuff like this, but it never tracks for me. If you’re a chain with 1,000 stores, $500,000 is barely a blip on your budget sheet in exactly the same way that $500 is barely a blip on the budget of a single store.

Plus there’s no way this remote management stuff doesn’t cost at least $500/store in operating costs.

Re:Supermarket freezers across Europe hit by second suspecte... by PaoloBarbolini on Monday November 02, 2026 @03:04PM (#50342867)
> Plus there’s no way this remote management stuff doesn’t cost at least $500/store in operating costs.

Going by the number of companies that still can't grasp having to pay for ongoing maintenance for and IoT system, even with CRA and NIS2, some still selling stuff running on 12+ year old software, I wouldn't expect them to pay much for this service or to even properly maintain it.

Re:Supermarket freezers across Europe hit by second suspecte... by wat10000 on Monday November 02, 2026 @03:34PM (#50343327)
Don't compare it to the entire balance sheet, compare it to how much you'd have to pay someone to optimize it.

At $500/store/year times 1,000 stores, you can pay an entire team of experts for a year to come up with a way to save that money, and come out ahead. That team's manager can then go to their boss and say, look, I saved the company half a million dollars a year, and they'll get a nice bonus from it.

Re:Supermarket freezers across Europe hit by second suspecte... by fpoling on Monday November 02, 2026 @01:41PM (#50341499)
And how much money the shop looses from the attack? It sounds it wiped out all the saving remote automation brought.
Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:23PM (#50343966)
Some people have to learn the hard way, I guess.
Re:Supermarket freezers across Europe hit by second suspecte... by brokenmachine on Monday November 02, 2026 @08:05PM (#50346634)
Ha! I bet nobody learned anything.
Re:Supermarket freezers across Europe hit by second suspecte... by jvvw on Monday November 02, 2026 @03:17PM (#50343068)
How did these work then before the internet existed?
Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:24PM (#50343973)
They weren't able to set up to work as efficiently.
Re:Supermarket freezers across Europe hit by second suspecte... by hedora on Monday November 02, 2026 @05:51PM (#50345174)
They were more secure though.

Also, does all this remote management whatever stuff cost more or less than slightly better insulation, or an upgraded compressor?

Re:Supermarket freezers across Europe hit by second suspecte... by asdff on Tuesday November 03, 2026 @02:57AM (#50349281)
How about the outlawed refrigerants?
Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @05:55PM (#50345223)
In a word, poorly.

Setting up and changing parameters would involve, at the very least, a technician walking a store employee through the process. Best case scenario the technician would dial in using a modem.

Re:Supermarket freezers across Europe hit by second suspecte... by ReptileMan on Monday November 02, 2026 @12:58PM (#50340784)
If only 50$ of those savings were invested in Tailscale.
Re:Supermarket freezers across Europe hit by second suspecte... by mannycalavera42 on Monday November 02, 2026 @01:59PM (#50341818)
Or netbird. I was exactly thinking the same btw clearly we're missing out something. or maybe cybersecurity is a cow ready to be milked?
Re:Supermarket freezers across Europe hit by second suspecte... by drnick1 on Monday November 02, 2026 @02:29PM (#50342307)
Did Tailscale not have a major vulnerability just a few days ago?
Re:Supermarket freezers across Europe hit by second suspecte... by viraptor on Monday November 02, 2026 @04:09PM (#50343794)
For a specific service only, not the networks. But that doesn't even matter that much - if you require the attacker to get both into the network and into the device, that's a significant improvement.
Re:Supermarket freezers across Europe hit by second suspecte... by brokenmachine on Monday November 02, 2026 @08:07PM (#50346656)
$0 for Wireguard.
Re:Supermarket freezers across Europe hit by second suspecte... by solyin on Monday November 02, 2026 @09:41PM (#50347319)
Only if your time is free.
Re:Supermarket freezers across Europe hit by second suspecte... by nalekberov on Monday November 02, 2026 @12:47PM (#50340620)
I don't see why saving $500 per store a year is better than exposing your systems to cyber attacks.
Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:24PM (#50343988)
Grocery is a very low margin business, and they look for savings wherever they can.
Re:Supermarket freezers across Europe hit by second suspecte... by marcta on Monday November 02, 2026 @02:37PM (#50342449)
"That will never happen to us" - until it does.
Re:Supermarket freezers across Europe hit by second suspecte... by pjerem on Monday November 02, 2026 @03:16PM (#50343051)
It’s not even “That will never happen to us” it’s “Joe, I need the WiFi password for the new fridge, do you remember what it is?” “Sure it’s $t0reNam3secur3dbec4useitsin13372023”
Re:Supermarket freezers across Europe hit by second suspecte... by nomorewords on Monday November 02, 2026 @02:05PM (#50341916)
It was a better deal before AI, but now the economics of a lot of things are changing rapidly.
Re:Supermarket freezers across Europe hit by second suspecte... by markus_zhang on Monday November 02, 2026 @04:48PM (#50344320)
I used to talk to a supermarket chain COO (or whatever the guy who handles the operations of all stores of that brand) in China. He told me that supermarket has extremely low profit margin that sometimes a couple of unexpected bad days would turn the number of whole year off. I can imagine they would like to squeeze every cent out of it.
Re:Supermarket freezers across Europe hit by second suspecte... by asdff on Tuesday November 03, 2026 @03:03AM (#50349316)
I really don't understand how the supermarket market works because you hear this about the margin and it makes sense on the face.

Then you go to the grocery stores and there's clearly tiers vs it actually being some competitive race to the bottom price. E.g. for a given item, I will tend to see 3 "classes" of price on it among grocery stores. Theres the cheapest grocers in town who flat out have it at the lowest price every single time. But then most of the grocery stores actually circle around the next tier up, where its another couple dollar markup thrown on that same item. Lastly there is a "money is no object" tier where its another couple dollars higher still. Given item could vary by $5-10 among local stores sometimes. The delta is absurd. No other market works like this with this much delta between local stores I've seen for the same product. I'm talking either name brand snacks, same label dairy producer jug of milk, the cosmic crisp apples when they reach our local area at the same time, etc, like the same exact item not just comparable classes.

Re:Supermarket freezers across Europe hit by second suspecte... by 27183 on Monday November 02, 2026 @01:23PM (#50341206)
And yet... if they had instead invested in making the equipment operable locally we wouldn't be here today. This is the problem with thinking of your users as "nontechnical" lesser beings. The engineering problem becomes remove control and ownership from the user instead of make the product usable. In this case by removing control from the user they simply gave it to an attacker. Great job, guys.
Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:28PM (#50344036)
I addition to the technical knowledge needed to make this work well, there are misaligned incentives between the store managers and the company as a whole.

One particular example: store managers want a very cold, very narrow temperature deadband on their frozen items. This gives the customers a nice experience. They're less likely to complain about melty ice cream. But this type of setup leads to more energy expense, and failures on the compressors due to excessive cycling.

Re:Supermarket freezers across Europe hit by second suspecte... by 27183 on Monday November 02, 2026 @08:30PM (#50346821)
Could this control problem be solved locally? Like is there some intuitive setting you could give an end user that still results in efficient running behavior? Wouldn't that be strictly better than putting it on the internet anyway?
Re:Supermarket freezers across Europe hit by second suspecte... by jeroenhd on Monday November 02, 2026 @04:28PM (#50344032)
I don't think people question remote accessibility as much as they question why remote accessibility is a matter of guessing the standard password.

You can have remote access through secure means. You might even have a web page open to the public if you secure some kind of safe login mechanism.

If your story is true, then these stores and chains better take the financial impact they hit out of their CEO's paycut, because they absolutely chose to risk it all for some minor cost savings. Maybe try to sue the manufacturer (though I doubt the judge will side with you if you're hit with the same attack just a week or so after the hack appeared on the news, without having fixed the problem).

Re:Supermarket freezers across Europe hit by second suspecte... by chromaton on Monday November 02, 2026 @04:30PM (#50344067)
FWIW, Reuters is saying the total losses are in the range of 10's of millions of euros across all stores.
Re:Supermarket freezers across Europe hit by second suspecte... by pessimizer on Monday November 02, 2026 @04:47PM (#50344304)
This is one of those "it's all so complicated" answers that ignores the fact that for most of the past century they managed to do this without the thing that you're claiming is now necessary.

And the real answer comes out eventually: it's necessary now because we consolidated and cut costs and jobs. The people left who we pay next to nothing could never even handle them at the level we had then, because we laid off everyone who knew that old stuff.

> Even if you only save $500/store/year, you can see that it really adds up over a chain of 1000 stores.

And even if an event like this only happens once in 20 years, all of those savings evaporate. Thank god nobody will get fired for this. Or at least the first wave - it will be insane if nobody at the chain hit by this current wave gets fired.

Re:Supermarket freezers across Europe hit by second suspecte... by foldr on Tuesday November 03, 2026 @06:11AM (#50350508)
>they managed to do this without the thing that you're claiming is now necessary.

They managed to do it when none of their competitors were doing it either. It's a low margin business.

> And even if an event like this only happens once in 20 years, all of those savings evaporate.

I don't think the numbers on that actually track, if you look at the estimated damages that are available. At once every 20 years, you'd still come out ahead.

Re:Supermarket freezers across Europe hit by second suspecte... by fmx on Monday November 02, 2026 @05:00PM (#50344458)
Thank you for explaining. OK, so I get that it's not as simple as "there is NO reason to have remote access to a fridge". There are reasons to. But there are also reasons not to. I hope the decision-makers involved will start carefully thinking about the trade-off involved.

Maybe they $500/store/year is not worth the risk? Maybe having read-only remote access will still save $300/store/year and $200/store/year is not worth the risk? Maybe having a physical button that someone at the store needs to push to temporarily authorize write access is worth the hassle? etc.

Re:Supermarket freezers across Europe hit by second suspecte... by hedora on Monday November 02, 2026 @05:49PM (#50345143)
Almost everything you described is either better set at factory (or at coolant recharge - like compressor pressure, etc), or tunable on the antique mercury switch thermostat we had growing up.

The only remaining thing is the defrost cycle stuff, and even that can be 90% of the way to optimal just by having a clock that knows when peak power is. The classic thermostat we replaced the mercury switch had that. I imagine they're like $10 retail, $1 for the microcontroller.

Assuming the extra complexity does actually save another $500/store/year, how much of that $500 is eaten by maintenance contracts, software patches, wifi debugging, etc, etc? Also, what happens if the internet goes down?

I'm not convinced it makes any sense for these things to be online.

Re:Supermarket freezers across Europe hit by second suspecte... by gorgoiler on Monday November 02, 2026 @06:14PM (#50345478)
[delayed]
Re:Supermarket freezers across Europe hit by second suspecte... by mfru on Tuesday November 03, 2026 @07:48AM (#50351382)
If margins are already at the least possible bottom (according to market logic this should always happen with commodities and competition) then you need to start to look for ways to reduce your operating costs in order to increase them again
Re:Supermarket freezers across Europe hit by second suspecte... by 1718627440 on Tuesday November 03, 2026 @08:39AM (#50351850)
Why? If you are already at an optimum (which "least possible bottom" indicates), then any kind of you trying to move into a different state, is going to leave the optimum.
Re:Supermarket freezers across Europe hit by second suspecte... by im3w1l on Monday November 02, 2026 @11:00PM (#50347881)
I think there can be a compromise. A range of acceptable of operating values is chosen, and remote control is allowed within that range. But dangerous values like turning the freezer off or setting it to defrost should require more ceremony.
Re:Supermarket freezers across Europe hit by second suspecte... by Ey7NFZ3P0nzAe on Tuesday November 03, 2026 @02:48AM (#50349236)
It would still be miles better to add something to do on the hardware side. For example: every time a new firmware or setting is pushed, a physical employee has to go press a button (or turn a key) to make it apply.

It would be a more sensible tradeoff bo matter the scale of the store, thab jeopardizing the entire fresh supply of a nation.

Re:Supermarket freezers across Europe hit by second suspecte... by fritzo on Monday November 02, 2026 @11:26AM (#50339247)
Bless those hackers for firing a warning shot over our freezers, that we may take heed and secure our neonatal care units, stoplights, and air traffic controllers.
Re:Supermarket freezers across Europe hit by second suspecte... by dmd on Monday November 02, 2026 @12:06PM (#50339937)
Bosses at hospitals, towns, and airports/ARTCCs: Why would we secure our stuff? They're hacking into freezers, not our computers.
Re:Supermarket freezers across Europe hit by second suspecte... by gekoxyz on Monday November 02, 2026 @03:19PM (#50343082)
Not yet
Re:Supermarket freezers across Europe hit by second suspecte... by dutchCourage on Monday November 02, 2026 @01:20PM (#50341153)
Sadly, the exact same hack happened in hundred of french grocery stores three weeks ago. I question people's ability to fix this kind of issues
Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @06:00PM (#50345296)
And a couple weeks earlier to a couple dispensaries in US military bases.

At that point it should be firing alarms on every grocery chain everywhere. While you may not be in a US military base (they are impopular with a lot of people) the fact is that someone figured out how to do it and others will figure it our too.

Re:Supermarket freezers across Europe hit by second suspecte... by xscott on Monday November 02, 2026 @01:06PM (#50340927)
and electric stations, municipal water pumps, cellular networks, over-the-air software updates to your car ...
Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @06:00PM (#50345306)
Internet connected self driving cars are a huge military asset if controlled remotely by a hostile power.
Re:Supermarket freezers across Europe hit by second suspecte... by talon8635 on Monday November 02, 2026 @05:49PM (#50345149)
Those won’t be secured until breached. Surely you jest.
Re:Supermarket freezers across Europe hit by second suspecte... by bedstefar on Monday November 02, 2026 @08:27AM (#50336553)
I'm extrapolating a bit here based on Reddit hearsay, but I think this may have to do with rural stores having essentially consumer-grade internet routers connected to the mobile broadband network.

Much of the coverage in Swedish media drives the point that only 4G-uplinked stores have been hit so far. I think that's unfortunate, because really it wouldn't have differed if these stores were connected by 5G.

I'm guessing here, but my money would be on freezer ICS systems being made available to the world by accident by way of NAT-PMP on a consumer router. In Scandinavia you can bypass CG-NAT on mobile connections by setting a particular APN, so my guess is that these control systems were simply findable on Shodan.

This also explains why this wasn't discovered after the recent French breach. Supposedly all the stores with "proper" uplinks were in compliance, and no one had thought of a way in for those non-compliant stores, because they "weren't even connected, so how would an attacker get in?"

Re:Supermarket freezers across Europe hit by second suspecte... by rsync on Monday November 02, 2026 @11:54AM (#50339713)
"... I think this may have to do with rural stores having essentially consumer-grade internet routers connected to ..."

It has to do with refrigerators reachable on the Internet.

If the refrigerators were not reachable on the Internet, none of this fragility would exist.

The fragility of refrigerators reachable on the Internet was demonstrated just a few weeks ago. These refrigerators were left connected to the Internet.

This lack of discernment and misunderstanding of risks and fragility will not be solved with a better router or a different uplink.

Re:Supermarket freezers across Europe hit by second suspecte... by raverbashing on Monday November 02, 2026 @12:28PM (#50340309)
Yeah

And it would be (mostly) fine if they were on the net, with read only access

Re:Supermarket freezers across Europe hit by second suspecte... by zahlman on Monday November 02, 2026 @02:02PM (#50341855)
The entire reason they are put on the Internet is to allow for remote control. What problem would it solve to allow remote monitoring of refrigerator data without control?
Re:Supermarket freezers across Europe hit by second suspecte... by telebub on Monday November 02, 2026 @02:54PM (#50342713)
I'm not in perishable food so what do I know.. But organization wide food safety measurements are probably more important than the average process BS.. Performing a full heat cycling of a freezer while no one is present to confirm the correct device OTOH sounds idiotic.
Re:Supermarket freezers across Europe hit by second suspecte... by olyjohn on Monday November 02, 2026 @03:01PM (#50342816)
Because then you can monitor it, and then call someone at the store to change the settings. Or go into the store to fix the one that isn't doing what's expected. You can still get alerts, diagnostics and data.

I mean, what happens when a compressor or other physical part goes out? You can't fix that remotely anyways. You might still want remote monitoring for that kind of situation.

Re:Supermarket freezers across Europe hit by second suspecte... by raverbashing on Monday November 02, 2026 @02:54PM (#50342714)
How many times have you changed your fridge temperature in the last year? Once a year? Twice?

And most importantly, these fridges always have someone close by. Make it a physical button instead of a remote function

Re:Supermarket freezers across Europe hit by second suspecte... by matthewdgreen on Monday November 02, 2026 @01:20PM (#50341150)
Do you think the code in these systems is secure enough to enforce read-only access?
Re:Supermarket freezers across Europe hit by second suspecte... by olyjohn on Monday November 02, 2026 @03:02PM (#50342833)
Easy, you don't connect the control systems to the monitoring systems.
Re:Supermarket freezers across Europe hit by second suspecte... by raverbashing on Monday November 02, 2026 @01:35PM (#50341397)
It doesn't need to be perfect, it only needs to be better than what it is today (predictable passwords)
Re:Supermarket freezers across Europe hit by second suspecte... by rbanffy on Monday November 02, 2026 @06:03PM (#50345353)
At the very least the system should pull configuration info from a trusted source at predefined times instead of being available for it to be pushed at any time.
Re:Supermarket freezers across Europe hit by second suspecte... by xorcist on Monday November 02, 2026 @09:11AM (#50337061)
Many of these smaller stores (and probably some of the larger ones too) rent or lease refrigeration equipment from one of a handful big providers. These are large and expensive systems, and there is costly paperwork involved together with logistics suppliers to show that the cold chain is satisfactory.

These refrigeration providers work with local contractors and HVAC companies to set things up. Their installation techs do what they think is required to remotely operate these systems. If you bring up the question keeping these systems offline or at least on airgapped networks you will most likely get a shrug as reply.

This is not a technology problem. This is problem of responsibility. One can hope things will improve when litigation starts happening, but it doesn't look good considering these people had literally months of notice since the well-publicized attacks on the American fridges, then the French fridges, and now these.

Re:Supermarket freezers across Europe hit by second suspecte... by olelele on Monday November 02, 2026 @09:29AM (#50337306)
Litigation is not how we fix things in Sweden, the system is very different from the US. The companies will have to take the losses or try to recoup from insurance and update their systems. They might be able to negotiate deals w the fridge install companies.
Re:Supermarket freezers across Europe hit by second suspecte... by _vertigo on Monday November 02, 2026 @09:34AM (#50337380)
How do things get fixed if not by litigation?
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @12:20PM (#50340166)
Some countries have regulatory bodies that are empowered to effectively regulate industry.
Re:Supermarket freezers across Europe hit by second suspecte... by adventured on Monday November 02, 2026 @12:34PM (#50340393)
It's a nice thought. I doubt it's true in reality. If it were true in this specific case for example, the industry wouldn't have the freezer situation to begin with (it implies non-effective regulation is already the context).
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @12:42PM (#50340535)
It is simultaneously true that:

1. many countries have higher regulatory burden than the US

2. that does not mean regulatory gaps don't exist

The person above was simply pointing out that litigation is not the only way to solve a problem. Which is plainly true, you can simply require compliance via other legal means. For example, a government could create a regulatory standard for security and require vendors to follow it. Whereas in the US the political appetite is to be more hands-off and allow people make vulnerable products if the market allows.

Re:Supermarket freezers across Europe hit by second suspecte... by cortesoft on Monday November 02, 2026 @12:46PM (#50340596)
Isn’t that just litigation brought by the government instead of private citizens?
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @12:49PM (#50340659)
No, most of the activity or function of regulatory bodies is not litigation. Litigation would be the last resort.
Re:Supermarket freezers across Europe hit by second suspecte... by cortesoft on Monday November 02, 2026 @01:56PM (#50341764)
Litigation is the last resort in the US system, too. It is the threat of fines/damages that incentivizes a company to do right by its customers/other stakeholders.
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @03:58PM (#50343636)
I never said it wasn’t. What is different in the US is a political reluctance to enact regulatory controls to protect rights proactively.
Re:Supermarket freezers across Europe hit by second suspecte... by SiempreViernes on Monday November 02, 2026 @09:43AM (#50337501)
Usually national associations get together, discuss issues, and come to some sort of agreement or recommendation that is then followed by most actors.

Litigation does of course occur but it's not the main mechanism.

Re:Supermarket freezers across Europe hit by second suspecte... by DANmode on Monday November 02, 2026 @11:57AM (#50339778)
We try this in the US as well, it’s commonly referred to as “hopes and dreams”.

Do you folks coordinate in the way described, and show success with it? (Would most people agree with you?)

Re:Supermarket freezers across Europe hit by second suspecte... by DANmode on Monday November 02, 2026 @07:09PM (#50346158)
Is this a stupid question..?
Re:Supermarket freezers across Europe hit by second suspecte... by SiempreViernes on Tuesday November 03, 2026 @06:47AM (#50350808)
The Swedish national anthem is entirely defined by common consensus, there was a proposal to establish it by law in the 2000's but that was rejected.

Sweden doesn't have a state created e-id system, instead a consortium of banks jointly funded development of a solution in the early 2000 and this is basically the default way you prove your identity online in Sweden.

Fucking Saltsjöbadsavtalet.

Re:Supermarket freezers across Europe hit by second suspecte... by mongol on Monday November 02, 2026 @10:31AM (#50338208)
Parent is not correct. Litigation certainly is a thing, but it is less prevalent than in the US. Perhaps the food chain will take the loss, be covered by insurance, and the insurance company will sue.
Re:Supermarket freezers across Europe hit by second suspecte... by fhn on Monday November 02, 2026 @12:08PM (#50339974)
If not buy insurance, the customers will have to pick up the tab. Vendors sell the product/service and are completely responsible for any losses.
Re:Supermarket freezers across Europe hit by second suspecte... by lotsofpulp on Monday November 02, 2026 @12:15PM (#50340075)
That is the same way it works in the US.
Re:Supermarket freezers across Europe hit by second suspecte... by yellow_lead on Monday November 02, 2026 @08:38AM (#50336668)
> I'm guessing here, but my money would be on freezer ICS systems being made available to the world by accident by way of NAT-PMP on a consumer router.

Why would there be accidental port mappings on their router though? I could maybe see owners setting it up so they could monitor from home, but even that is a bit of a stretch for rural supermarket owners

Re:Supermarket freezers across Europe hit by second suspecte... by chasd00 on Monday November 02, 2026 @12:13PM (#50340038)
My guess is setting up a port forward in the gateway router is part of the freezer install process. The customer probably had to give the tech the router credentials and the tech sets up the forward themselves.
Re:Supermarket freezers across Europe hit by second suspecte... by bedstefar on Monday November 02, 2026 @08:40AM (#50336682)
> Why would there be accidental port mappings on their router though?

That's the point of NAT-PMP / UPnP, it just works (for game servers, torrent clients, industrial control systems etc.)

Re:Supermarket freezers across Europe hit by second suspecte... by yellow_lead on Monday November 02, 2026 @12:12PM (#50340029)
Ah ok, I misunderstood what NAT-PMP was. Thanks for explaining.
Re:Supermarket freezers across Europe hit by second suspecte... by lmz on Monday November 02, 2026 @09:38AM (#50337429)
The idea of a control system requesting a port forward rule using NAT-PMP is itself rather questionable.
Re:Supermarket freezers across Europe hit by second suspecte... by Palomides on Monday November 02, 2026 @09:58AM (#50337689)
absolutely unbelievable (even by the very low standards I see, being in iot myself) that any commercial equipment would be doing upnp

someone manually poking a hole in their firewall is way more likely

Re:Supermarket freezers across Europe hit by second suspecte... by matthewdgreen on Monday November 02, 2026 @01:19PM (#50341143)
All of the fridges stayed online after the hack. I ran a Shodan scan a few days later, and the number of reachable fridges actually increased. The first hack might have been a surprise, but anyone who was IT in a refrigerator management company should have been able to run a (free) Shodan scan like mine and get the whole list.
Re:Supermarket freezers across Europe hit by second suspecte... by glottis on Monday November 02, 2026 @05:28PM (#50344891)
> In Scandinavia you can bypass CG-NAT on mobile connections by setting a particular APN

Details, kind sir

Re:Supermarket freezers across Europe hit by second suspecte... by origini on Tuesday November 03, 2026 @07:55AM (#50351438)
It shouldn't matter anyway. The endpoints should been using default and secure technology or vpn only.
Re:Supermarket freezers across Europe hit by second suspecte... by rocqua on Monday November 02, 2026 @09:52AM (#50337619)
Also hit a few smaller business in The Netherlands: https://nltimes.nl/2026/11/02/fridges-freezers-17-dutch-busi...

With the following interesting quote from the supplier of the system:

After that attack, Danfoss advised its Dutch clients on October 13 to disconnect their systems from the internet and ensure they only reconnect via a secure network. “Most stores took action at that time, but a small number did not,” the spokesperson said. “They are now the ones suffering the consequences.” The spokesperson added that the systems hit last night were not on a secure network and were still using default passwords. The attack could have been prevented if measures had been taken, he said.

Re:Supermarket freezers across Europe hit by second suspecte... by liveoneggs on Monday November 02, 2026 @07:53AM (#50336165)
Why isn't the brand of cooler or cooler-controller being named?

Was it a password break or an open admin console or SNMP or what?

Re:Supermarket freezers across Europe hit by second suspecte... by cryptonym on Monday November 02, 2026 @08:14AM (#50336422)
https://cert.cyber.gouv.fr/alerte/CERTFR-2026-ALE-012/

The real issue is geniuses in food stores connecting to the open internet systems with 100K+ EUR of products exposed.

Remember, the 'S' in 'IoT' stands for Security.

Re:Supermarket freezers across Europe hit by second suspecte... by Delphiza on Monday November 02, 2026 @11:24AM (#50339200)
Similar to the 'S' in VPN
Re:Supermarket freezers across Europe hit by second suspecte... by joquarky on Monday November 02, 2026 @07:35PM (#50346383)
How does that translate? Are VPNs generally not secure?
Re:Supermarket freezers across Europe hit by second suspecte... by Delphiza on Tuesday November 03, 2026 @03:19AM (#50349418)
They are used for security, but VPNs don't magically make things secure. In the industrial control space VPNs are considered risky because a remote device can be compromised and access everything else on the same VPN. Separate networks, VLANs, firewalls and other security approaches are used before hitting the problem with a VPN hammer.
Re:Supermarket freezers across Europe hit by second suspecte... by oasisbob on Monday November 02, 2026 @02:32PM (#50342361)
Good link, thanks.

Was a bit surprised (well, no, not really) to see that the linked XWEB bulletin in that alert mentions a backdoor which can be used to help customers regain access to breached systems. Wondering how likely it is that this backdoor algo has also been leaked or reverse-engineered too:

(translated from French to English with Google Translate)

> If your password has been changed and you are unable to log in, please contact Copeland Technical Support, available 24/7, at [...] and ask for instructions on how to obtain a temporary password. Copeland technical support will need the current date of the XWEB EVO and the MAC address displayed on the XWEB login page.

Re:Supermarket freezers across Europe hit by second suspecte... by flexie on Monday November 02, 2026 @07:57AM (#50336213)
In the attack on French supermarkets a few weeks ago, hackers pirated controllers mostly supplied by the Danish company Danfoss.
Re:Supermarket freezers across Europe hit by second suspecte... by usrnm on Monday November 02, 2026 @08:08AM (#50336348)
Multiple sources confirm that it's the same Danfoss problem this time, for example, https://www.hln.be/binnenland/centrum-voor-cybersecurity-bev... (in Dutch)
Re:Supermarket freezers across Europe hit by second suspecte... by dopa42365 on Monday November 02, 2026 @10:32AM (#50338222)
In the Reuters article on it weeks ago they mentioned finding 4500 similar freezers still available online, with the simple login bypass included. So yeah that was just a matter of time?

Glass half full: The scale of this is rather small overall, so most supermarkets etc. appear to have at least some form of basic security.

Re:Supermarket freezers across Europe hit by second suspecte... by ninju on Monday November 02, 2026 @12:09PM (#50339982)
Somebody needs to run Windows Update :-)

> the hackers pirated controllers mostly supplied by the Danish company Danfoss, which said subsequently that it had identified some security flaws last year and had “long recommended” customers install updates.

Re:Supermarket freezers across Europe hit by second suspecte... by ThrowawayB7 on Monday November 02, 2026 @02:26PM (#50342268)
This but unironically. Windows Update forcing updates and reboots is precisely to prevent incompetent IT from running unpatched systems.
Re:Supermarket freezers across Europe hit by second suspecte... by mrweasel on Monday November 02, 2026 @08:05AM (#50336287)
In France I believe that the password on the monitoring software, or the controllers, was updated daily. The date was somehow used as the new password, or as an input to the password sequence. So rolling the passwords didn't do anything when the attackers are aware of the "algorithm".
Re:Supermarket freezers across Europe hit by second suspecte... by liveoneggs on Monday November 02, 2026 @08:30AM (#50336584)
Sounds like other retail systems where lock screen passwords are the store number or similar conventions
Re:Supermarket freezers across Europe hit by second suspecte... by OJFord on Monday November 02, 2026 @09:39AM (#50337449)
The BBC names (and quotes) Sabcobel as one of the manufacturers.

https://www.bbc.co.uk/news/articles/cq1kd1nee80eo

Re:Supermarket freezers across Europe hit by second suspecte... by krater23 on Monday November 02, 2026 @04:36PM (#50344152)
It it named in the article:

"In the French attack, the hackers pirated controllers mostly supplied by the Danish company Danfoss, which said subsequently that it had identified some security flaws last year and had “long recommended” customers install updates."

Re:Supermarket freezers across Europe hit by second suspecte... by jttnr on Monday November 02, 2026 @08:46AM (#50336735)
Discussion from 3 weeks ago on the refrigerator "hacks" in the french supermarkets:

https://news.ycombinator.com/item?id=50055304 (~1000 comments)

Re:Supermarket freezers across Europe hit by second suspecte... by dang on Monday November 02, 2026 @11:02AM (#50338752)
Thanks! Macroexpanded:

Hackers activate automatic defrosting in supermarket fridges across Europe - https://news.ycombinator.com/item?id=50055304 - Oct 2026 (1007 comments)

I think the military commissary's freezers were hacked - https://news.ycombinator.com/item?id=49508506 - Aug 2026 (239 comments)

Re:Supermarket freezers across Europe hit by second suspecte... by Bengalilol on Monday November 02, 2026 @02:33PM (#50342379)
Thanks!

The comments in the Aug 26 thread aged quite badly.

Re:Supermarket freezers across Europe hit by second suspecte... by c16 on Monday November 02, 2026 @08:05AM (#50336291)
How did every supermarket chain around the world not jump at this and investigate?
Re:Supermarket freezers across Europe hit by second suspecte... by Sharlin on Monday November 02, 2026 @08:15AM (#50336426)
Probably most of them had exactly zero inhouse expertise in cybersec and just pretended there’s nothing to worry about because having to worry would be inconvenient. Maybe some of them made a call to their cold chain supplier and were told that there’s nothing to worry about.
Re:Supermarket freezers across Europe hit by second suspecte... by vconnor on Monday November 02, 2026 @08:14AM (#50336415)
Their cybersecurity departments (next to fresh produce) are all over this.

Snark aside, supermarkets are not in the tech business. The extent of their involvement is ringing their IT vendor to complain about it.

Re:Supermarket freezers across Europe hit by second suspecte... by auggierose on Monday November 02, 2026 @08:24AM (#50336503)
Depends. Lidl wants to be a tech company.

https://en.wikipedia.org/wiki/Schwarz_Digits

Re:Supermarket freezers across Europe hit by second suspecte... by kasey_junk on Monday November 02, 2026 @09:34AM (#50337387)
It really depends on the grocery. Kroger gets a big chunk of their profits from their data stack.
Re:Supermarket freezers across Europe hit by second suspecte... by rickdeckard on Monday November 02, 2026 @08:19AM (#50336468)
I wonder how many people working in any given supermarket chain actually know that their fridges are connected to a network at all.
Re:Supermarket freezers across Europe hit by second suspecte... by Sharlin on Monday November 02, 2026 @08:26AM (#50336532)
Not many, probably, but their cold chain people definitely would have known. Instrumented and remote monitored cold chains are standard these days because keeping stuff refridgerated end to end is a pretty big deal.
Re:Supermarket freezers across Europe hit by second suspecte... by rickdeckard on Tuesday November 03, 2026 @03:19AM (#50349415)
cold chains were already standard before connected fridges, one doesn't mandate the other. The issue is most of all not remote monitoring but remote management.

I don't know what "cold chain people" are, at the scale of supermarkets you permanently have refridgeration for different groups of consumables.

I'm not aware of a scenario where e.g. fish is being shipped, and the originating logistics remotely sets the temperature of a fridge at the destination.

Re:Supermarket freezers across Europe hit by second suspecte... by f6v on Monday November 02, 2026 @10:42AM (#50338382)
I bet most managers don't even know you can even connect a fridge to the internet.
Re:Supermarket freezers across Europe hit by second suspecte... by sillyfluke on Monday November 02, 2026 @08:31AM (#50336597)
I wouldn't be surprised if its their own agencies hacking these systems preemptively in order to force the issue and increase robustness against a larger multi-pronged attack.
Re:Supermarket freezers across Europe hit by second suspecte... by ritzaco on Monday November 02, 2026 @08:35AM (#50336634)
have you seen how big enterprises operate? It would generally take much longer from a decision to do something to any action happening, budget approvals etc.

And for anything infosec, unfortunately people who know a lot about infosec have a habit of 'crying wolf' and talking about infosec as some kind of absolute rule that everything has to bow down to with no willingness to balance against other business risks, so probably leadership is used to ignoring the people who knew that this was a big deal and were calling for action.

Re:Supermarket freezers across Europe hit by second suspecte... by throwaway894345 on Monday November 02, 2026 @09:15AM (#50337100)
I’m still trying to figure out why these freezers are connected to the Internet in the first place…
Re:Supermarket freezers across Europe hit by second suspecte... by kasey_junk on Monday November 02, 2026 @09:33AM (#50337371)
Monitoring, alerting, remote diagnostics and trouble shooting.

Commercial cold chains are expensive, high value collections of equipment that even small errors at the edges can cause huge monetary losses. And grocery stores are in an extremely low margin business.

Re:Supermarket freezers across Europe hit by second suspecte... by throwaway894345 on Monday November 02, 2026 @12:22PM (#50340201)
Monitoring should be in a DNZ that can talk to the otherwise “airgapped” network and push metrics out to the SaaS platform or whatever. Send a technician if something needs to be adjusted, or (only if some kind of remote access super critical) give the customer the ability to grant temp access to technicians for remote troubleshooting (but require someone to be in the facility).

None of this requires the customer to be technical, the ORM could ship the equipment with the network setup, and installation would just be connecting the DMZ device to the Internet.

Re:Supermarket freezers across Europe hit by second suspecte... by kasey_junk on Monday November 02, 2026 @01:47PM (#50341604)
The question wasn’t why these systems are setup insecurely (which has an obvious answer about cost prioritization).

Of course there are ways to setup these things securely, same with smart tvs and doorbell cameras and whatever else is getting hacked. People just have a bad time figuring out the cost benefit of all of this. And frankly we don’t know if that cost benefit has even been crossed yet, perhaps this doesn’t rate.

You yourself are engaging in cost prioritizing without adequate information. Sending a technician on site may be extremely expensive (opportunity costs and inventory risk on cold chains are wild).

Re:Supermarket freezers across Europe hit by second suspecte... by throwaway894345 on Tuesday November 03, 2026 @12:29AM (#50348448)
> The question wasn’t why these systems are setup insecurely (which has an obvious answer about cost prioritization).

It’s not obvious to me that the secure approach is measurably more work than the insecure approach. Someone had to go out of their way to add support for remote temperature control.

> Of course there are ways to setup these things securely, same with smart tvs and doorbell cameras and whatever else is getting hacked.

No one expects a $20 IoT light switch to ship with its own network equipment, but a $600,000 to $1.5M fleet of freezers for a single grocery store can ship with its own network equipment without increasing the cost a single percentage point.

> You yourself are engaging in cost prioritizing without adequate information

I had hoped that was obvious from the question mark in my original post :) I’m asking what information reconciles this “it feels like they went out of their way to make this insecure” security posture. Responding with “they must have information you don’t have or else they wouldn’t have done it that way” is neither helpful nor logical.

Re:Supermarket freezers across Europe hit by second suspecte... by kraligor on Tuesday November 03, 2026 @04:39AM (#50349907)
I'm a bit shocked about all the uninformed arguments in the comments. Maybe I shouldn't be, because apparently basic infosec is a foreign language even to large supermarket chains and commercial freezer manufacturers. It's 2026, why the hell would you have critical systems exposed to the internet? In.. "normal" industries this wouldn't just be reasons for immediate termination, this would be a civil lawsuit for recklessly endangering company assets. I'm genuinely flabbergasted. And then it happened, AND IT HAPPENED AGAIN AFTER THREE WEEKS. Why did they not pull the plug at the very second they learned about the first incident?
Re:Supermarket freezers across Europe hit by second suspecte... by AyyEye on Monday November 02, 2026 @01:38PM (#50341443)
Those are read-only. None of those things require the ability to heat up a fridge remotely.
Re:Supermarket freezers across Europe hit by second suspecte... by kasey_junk on Monday November 02, 2026 @01:42PM (#50341511)
Diagnostics and troubleshooting are not necessarily read only. Some of these systems have temperature controls that are centrally managed for operations centers for instance.
Re:Supermarket freezers across Europe hit by second suspecte... by lofaszvanitt on Monday November 02, 2026 @06:15PM (#50345503)
Because most of these chaps do not read daily news related to their profession.
Re:Supermarket freezers across Europe hit by second suspecte... by frankensteins_a on Monday November 02, 2026 @01:42PM (#50341507)
Reminds me of the AC at a large multinational Indian company I used to work for - the only way to adjust the temperature or airflow was by calling a service desk operated from, you guessed it, India. Bit of a nuisance when it's -10 degrees outside, while the support people are working in excess of 30; they just didn't understand why anyone would want anything higher than 16, nor were they willing to let it sit at a reasonable temperature.

Meanwhile, you have stores like CircleK that, at least in most of Europe, operate a large fleet of externally connected monitors that keep track of temperatures, but staff themselves adjust the fridges and freezers. All you get by breaching those would be a bunch of temperature readings. Great in a pinch if you're looking to buy an industrial fridge or freezer, not so much for anything else.

Re:Supermarket freezers across Europe hit by second suspecte... by nwmcsween on Monday November 02, 2026 @02:14PM (#50342036)
So anyone that has lived in large Windows corporate IT land, a lot of decisions get made by people that aren't technical. Come to think of it, it's probably why a large majority of "hacks" happen to Windows machines; a highly technical team with a vulnerable OS will probably have the right security layers in place to mitigate this.
Re:Supermarket freezers across Europe hit by second suspecte... by 9x39 on Monday November 02, 2026 @02:43PM (#50342552)
Pain is a good teacher, for a better or worse.

Too often it takes repeated failures to clock in as a persistent problem at the necessary levels in an org.

If neither law nor insurance nor a CEO require it, it often doesn't get done.

Re:Supermarket freezers across Europe hit by second suspecte... by pbohun on Monday November 02, 2026 @09:38AM (#50337435)
This is what happens when you over-optimize and over-automate. You should just be able to plug those freezers into power and turn a knob to set the temperature. There is no reason for them to ever have an internet connection.
Re:Supermarket freezers across Europe hit by second suspecte... by kvdveer on Monday November 02, 2026 @09:49AM (#50337589)
The temperatures of these freezers need to have a centralised audit trail, to comply with foodchain regulations. While such an audit trail could be built without Internet, Internet seems like an obvious solution.

The true problem doesn't lie with Internet access, it lies with low quality software.

Re:Supermarket freezers across Europe hit by second suspecte... by MostlyStable on Monday November 02, 2026 @09:56AM (#50337670)
The internet seems like the easy solution, not the obvious solution. For years, we have used the internet for things that didn't need it because it was easier and it seemed safe enough. I think that the coming months and years are going to see a lot of companies burned by that decision and scrambling to undo it.

The fact was that it was never safe, it was never secure, but that taking advantage of those problems was hard, and generally not monetarily worth it, meant we ignored the issues. That's no longer the case.

As for low quality software, the floor for the quality that internet connected software needs to have is now dramatically higher than the quality that non-connected software needs. I think that in many applications, it may no longer be economically worth it, or maybe even possible at all, to hit the necessary quality.

Re:Supermarket freezers across Europe hit by second suspecte... by f6v on Monday November 02, 2026 @10:37AM (#50338302)
I think it's a tough question.

First, I don't think people will give up the convenience of having instant access to the information.

Second, hackers are way ahead in terms of using AI. But it doesn't mean that it's going to stay that way. AI is going to be used for cyber security more. The implication is that the operating costs will be higher. In this case, it will make your groceries more expensive.

Re:Supermarket freezers across Europe hit by second suspecte... by cyanydeez on Monday November 02, 2026 @10:16AM (#50337935)
isn't it closer to the internet is owned by business interests, even though most of it was built out by the public and it was just slowly moved into the hands of people who don't care particularly about how it's secured.
Re:Supermarket freezers across Europe hit by second suspecte... by mrheosuper on Tuesday November 03, 2026 @04:09AM (#50349719)
it's safe enough to be backbone of multi-billions dollar market, it's definitely safe enough for controlling some refrigerator
Re:Supermarket freezers across Europe hit by second suspecte... by MSFT_Edging on Monday November 02, 2026 @10:08AM (#50337816)
> it lies with low quality software.

Nearly all software is low quality software. The programmers at the fridge company are likely 4 underpaid engineers in Pennsylvania or some other equivalent.

Saying the problem here is bad code is like saying the problem with gun violence is humans are too squishy to deflect bullets.

Re:Supermarket freezers across Europe hit by second suspecte... by xscott on Monday November 02, 2026 @10:18AM (#50337982)
The audit trail (status in general) could be read only. Enabling remote defrost (control in general) is an optional convenience which requires better quality software.
Re:Supermarket freezers across Europe hit by second suspecte... by axus on Monday November 02, 2026 @10:41AM (#50338362)
What if high quality software exists, but the supermarkets did not pay to install the last 10 years of updates?
Re:Supermarket freezers across Europe hit by second suspecte... by FeteCommuniste on Monday November 02, 2026 @10:00AM (#50337718)
So then you have a connection going one way (freezer to data-logging endpoint) and not the other.
Re:Supermarket freezers across Europe hit by second suspecte... by hobo123 on Monday November 02, 2026 @10:49AM (#50338494)
You should only ever have hardware visible in the internal network, no need to put them on the Internet at all.
Re:Supermarket freezers across Europe hit by second suspecte... by _boffin_ on Monday November 02, 2026 @10:18AM (#50337966)
These need to have an audit trail. Making it centralized is an addition, no?
Re:Supermarket freezers across Europe hit by second suspecte... by vatsachak on Monday November 02, 2026 @10:01AM (#50337730)
Have the freezer connected to an air gapped grocery local server. Fixed
Re:Supermarket freezers across Europe hit by second suspecte... by whatthejesus on Monday November 02, 2026 @10:11AM (#50337855)
The simple plug + knob is the right solution. It’s the most resilient.

The auditors should have their own devices separate from the temperature control to monitor them. All it needs is a few sensors, temp, humidity, etc.

No need for complicated cloud this-and-that nor air-gapping a grocery chain. Keep it simple.

Re:Supermarket freezers across Europe hit by second suspecte... by fy20 on Monday November 02, 2026 @10:15AM (#50337920)
I'm not sure about freezers (I guess there was no monitoring) but when I worked for a large UK supermarket chain in the 2000s this was how the POSs worked.

When I first started credit cards were not taken as online payments, the system just stored your card details and the amount. That was sent to server in the back office, which collected all the data, then every night it would make a dial up or ISDN connection to the head office and send all the data there.

Re:Supermarket freezers across Europe hit by second suspecte... by pixl97 on Monday November 02, 2026 @10:25AM (#50338107)
>the system just stored your card details and the amount.

At least with CC's this would get your account cancelled now.

Re:Supermarket freezers across Europe hit by second suspecte... by iririririr on Monday November 02, 2026 @12:00PM (#50339832)
most issuers still have this as an option.
Re:Supermarket freezers across Europe hit by second suspecte... by AnimalMuppet on Monday November 02, 2026 @10:45AM (#50338428)
Which is easier, getting the audit trail from non-internet-connected devices, or keeping all the devices patched?

The right answer isn't forever patching freezer software. The answer is either to not have them on the internet, or to have something in front of them, and keep that thing very up-to-date. (Or maybe several layers of "something" in front of them.)

Re:Supermarket freezers across Europe hit by second suspecte... by chasd00 on Monday November 02, 2026 @12:18PM (#50340114)
Just keep them read-only, if a freezer need to be defrosted send an SMS to the store manager with the message “go hit the defrost button”.
Re:Supermarket freezers across Europe hit by second suspecte... by Griffinsauce on Monday November 02, 2026 @01:00PM (#50340833)
Those regulations need an update.

And the simplest solution is to air gap these systems, then figure out how everything else should work.

In NL we use paper and pencils for elections because it makes fraud incredibly hard. It makes the process harder as well but the baseline is that it breaks nation-scale attacks. Why this level of thinking isn't applied to *our foodchain* is beyond me.

Re:Supermarket freezers across Europe hit by second suspecte... by chrisjj on Monday November 02, 2026 @04:15PM (#50343870)
[delayed]
Re:Supermarket freezers across Europe hit by second suspecte... by wuliwong on Monday November 02, 2026 @12:16PM (#50340085)
I'm not saying I think the benefits outweigh the risks but to say there is no reason is to just be willfully ignorant.
Re:Supermarket freezers across Europe hit by second suspecte... by Delphiza on Monday November 02, 2026 @11:22AM (#50339160)
The reason is because the optimisation and automation means that there are no staff in the stores qualified to 'turn the knob' (and it is more complicated than that). What is the store to do, employ full-time knob-turners? They won't even pay for the uniforms of shelf packers or give them two toilet breaks on a shift.
Re:Supermarket freezers across Europe hit by second suspecte... by baobabKoodaa on Monday November 02, 2026 @01:27PM (#50341268)
> What is the store to do, employ full-time knob-turners?

How often do you think the knobs would need to be turned? You think someone or something is constantly fiddling with the temperature knobs of each individual freezer?

Re:Supermarket freezers across Europe hit by second suspecte... by Delphiza on Tuesday November 03, 2026 @03:24AM (#50349454)
It is done automatically and continuously by the on-prem facilities management system, and monitored and adjusted remotely. If you disconnect the freezer from the control systems you need a meatbot to do the same work. Simplifying the problem to 'my kitchen freezer never needs to be adjusted, so the supermarket freezer can be disconnected' doesn't address the need.
Re:Supermarket freezers across Europe hit by second suspecte... by staminade on Monday November 02, 2026 @09:56AM (#50337666)
It's useful to have a central monitoring system, so you can detect if a particular device fails so you can dispatch someone to fix it, move the stock elsewhere, etc. Of course, such systems can also be weaponised against you, as this proves.
Re:Supermarket freezers across Europe hit by second suspecte... by atmavatar on Monday November 02, 2026 @10:35AM (#50338259)
Monitoring doesn't require anything more than read-only access to fridge data.

Ironically, were the monitoring system competently made, not only would it have been unable to cause this problem, but it would have also been able to alert about it in time to prevent significant loss.

Re:Supermarket freezers across Europe hit by second suspecte... by beached_whale on Monday November 02, 2026 @10:51AM (#50338517)
even with remote access, they shouldn't have controls that allow for unsafe conditions.
Re:Supermarket freezers across Europe hit by second suspecte... by stronglikedan on Monday November 02, 2026 @10:42AM (#50338368)
It's more just what happens when you don't have sensible monitoring and/or incident response.

> There is no reason for them to ever have an internet connection.

You can't know this.

Re:Supermarket freezers across Europe hit by second suspecte... by embedding-shape on Monday November 02, 2026 @10:47AM (#50338459)
> There is no reason for them to ever have an internet connection.

How do you remote control the temperature without having any remote connection to them?

Have you worked in a small rural grocery store ever? You speak confidently about what they need/don't need, but you fail to account for a very basic use case, making me unsure if you actually know what you're talking about or not.

Re:Supermarket freezers across Europe hit by second suspecte... by boredhedgehog on Monday November 02, 2026 @11:03AM (#50338772)
Why do they need to change the temperature? I thought it was supposed to be constant.
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @11:29AM (#50339286)
For the same reason any of them are adjustable? Different usage scenarios, different types of contents?
Re:Supermarket freezers across Europe hit by second suspecte... by nemomarx on Monday November 02, 2026 @12:05PM (#50339920)
If you're changing the contents and need to change the temperature, shouldn't someone at the local store be there changing the contents?

I'm not even sure of a scenario where remote control from off site is faster or more convenient. I could see a managers office wanting a connection to them maybe.

Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @12:19PM (#50340139)
Monitoring for compliance is almost certainly easier to manage remotely, which is probably why they're connected in the first place. I would guess control was likely a nice value add. e.g. so someone could respond to an alert remotely
Re:Supermarket freezers across Europe hit by second suspecte... by embedding-shape on Monday November 02, 2026 @03:25PM (#50343184)
Because you might have to adjust it as the weather/climate around you force you to adapt to it. What temperatures you run in the summer might not work in winter (especially in countries where you get -20C sometimes, and summers are ~25C), and autumn/spring might need adjustments by the day, especially as we start getting more extreme shifts nowadays compared to just some years ago. Heavily depend on the individual store, some are very barebones.
Re:Supermarket freezers across Europe hit by second suspecte... by Kuyawa on Monday November 02, 2026 @08:41AM (#50336688)
If you definitely need to connect them to the internet, make them read only?

I was talking yesterday to my AI imaginary friend about creating an MCP for one of my apps, and the first thing she told me was to make everything read only. No matter how many security layers you have in place, passwords, auth libs, whatever, it will be leaked/hacked so you better be prepared for minimum damage

Monitor your freezers temperature? yes, but never allow their thermostat to be set over the internet. I hope the lesson is learned. Applies to all appliances

Re:Supermarket freezers across Europe hit by second suspecte... by dnpls on Monday November 02, 2026 @09:39AM (#50337444)
They do it to take advantage of energy price fluctuations, but the connection should be more secure. What makes no sense is not having a fallback to take the freezers offline after the attack, so their solution is to just fully turn them off?
Re:Supermarket freezers across Europe hit by second suspecte... by rocqua on Monday November 02, 2026 @09:44AM (#50337502)
That would be cool, do you have any source that confirms they used this for taking advantage of price fluctuations?
Re:Supermarket freezers across Europe hit by second suspecte... by saguntum on Tuesday November 03, 2026 @12:10AM (#50348329)
If your use case and budget allow, hardware exists for physically enforcing read only networking properties: https://en.wikipedia.org/wiki/Data_diode

I'm not that familiar with applications/current state of this type of hardware, but it seems like it will become more relevant with all the new vulns dropping with higher frequency.

Re:Supermarket freezers across Europe hit by second suspecte... by puszczyk on Monday November 02, 2026 @07:46AM (#50336098)
I wonder if the companies affected this time missed the news about the French attack a few weeks back?
Re:Supermarket freezers across Europe hit by second suspecte... by tgv on Monday November 02, 2026 @08:11AM (#50336380)
The bizarre thing is it is the second time for Delhaize, although the incident of two weeks ago was related to the pricing system.
Re:Supermarket freezers across Europe hit by second suspecte... by INTPenis on Monday November 02, 2026 @08:00AM (#50336250)
No joke, yes they did. The markets hit here in Sweden are all in rural communities with very low number of tech workers. They likely order their system from a supplier, that should have alerted them and helped them, but apparently did nothing.
Re:Supermarket freezers across Europe hit by second suspecte... by teekert on Monday November 02, 2026 @08:12AM (#50336392)
But then the supplier is responsible, why would you ever put a fridge online if you are are tech noob. Someone told these people to put these fridges online, they didn't put an Ethernet cable in the back by themselves for the fun of it.
Re:Supermarket freezers across Europe hit by second suspecte... by esseph on Monday November 02, 2026 @08:46AM (#50336732)
> why would you ever put a fridge online if you are are tech noob

I have some unfortunate news for you.

There's a lot of scary shit online.

Re:Supermarket freezers across Europe hit by second suspecte... by wtch98 on Monday November 02, 2026 @09:51AM (#50337605)
The company installing the fridges did. The person who is an expert in food chain logistics bought the shiny fridges and was enamoured by the real business benefits they had of centralised monitoring and alarming of their fridges.
Re:Supermarket freezers across Europe hit by second suspecte... by Caloric3002Swed on Monday November 02, 2026 @08:09AM (#50336360)
>The markets hit here in Sweden are all in rural communities with very low number of tech workers.

Hej! You are wrong, here in the middle of Stockholm got hit.

https://www.mitti.se/nyheter/icabutikens-frysar-hackades--fi...

ICA Baronen on Odengatan is one of several stores in Sweden that have suffered a major hacker attack. On Monday, their freezers were cancelled at 50 degrees.

This is in Stockholm - https://maps.app.goo.gl/BwbDST4dPVkjcdgA8

So no lack of IT workers/tech workers... Nor is it very rural.

>They likely order their system from a supplier, that should have alerted them and helped them, but apparently did nothing.

The first thing to do when you get access to these as a hacker? You disable the alarms...!

Now, the supplier should have set them up correctly over VPN, good passwords, Zero Trust etc but these an OT/SCADA are usually just open to the internet due to the simplicity of use.

Re:Supermarket freezers across Europe hit by second suspecte... by raverbashing on Monday November 02, 2026 @08:26AM (#50336530)
Hence why you need an alarm for alarm disablement

(I mean, you need also a bunch of other things but yes)

Re:Supermarket freezers across Europe hit by second suspecte... by sorenjan on Monday November 02, 2026 @08:22AM (#50336487)
Some of them (Coop) got new equipment after what happened in France and where gonna upgrade them in two days.
Re:Supermarket freezers across Europe hit by second suspecte... by Caloric3002Swed on Monday November 02, 2026 @08:02AM (#50336269)
Imagine they where internet exposed due to simplicity. It will take longer than three weeks to set this up. Not for you but imagine you are a store owner with 0 IT knowledge.

The issue is this needs to be handled centrally by the parent org also. They have IT of course but they usually do POS and desktops/servers.

The OT/SCADA systems are usually totally separate and not touched by the white collar IT systems.

Re:Supermarket freezers across Europe hit by second suspecte... by Autious on Monday November 02, 2026 @08:12AM (#50336401)
ICA is franchised, so stores are owned and run by operators. The central company offers some services, but a lot of the decisions comes down to the individual stores.
Re:Supermarket freezers across Europe hit by second suspecte... by cryptonym on Monday November 02, 2026 @09:29AM (#50337294)
Imagine developing a control system for a professional freezer and designing it so it can be directly exposed to internet due to "simplicity".

Want something simple? Don't connect it.

Re:Supermarket freezers across Europe hit by second suspecte... by puszczyk on Monday November 02, 2026 @06:54PM (#50346015)
I don’t know about the stores in Sweden but the ones in Luxembourg and Belgium are Delhaize —- very large chain. It’s not a n00b store owner, but a multinational with an IT team [0].

0: https://jobs.delhaize.be/be/fr/c/it-jobs

Re:Supermarket freezers across Europe hit by second suspecte... by Hamuko on Monday November 02, 2026 @08:20AM (#50336472)
After the PHP vulnerability, we got some clients asking if our SaaS product used PHP (it didn't). It's possible that they just contacted their vendor, who assured them that everything was fine.
Re:Supermarket freezers across Europe hit by second suspecte... by the-mitr on Monday November 02, 2026 @01:18PM (#50341121)
After hearing of such attacks, I always wonder what is the possible benefit anyone gets from acts like these
Re:Supermarket freezers across Europe hit by second suspecte... by alibarber on Monday November 02, 2026 @01:42PM (#50341515)
Destabilising.

We can’t get food in the supermarket. People get scared. Better not poke the bear. This government sucks, let’s get the populist one that will fix all this overnight somehow.

Re:Supermarket freezers across Europe hit by second suspecte... by JW_00000 on Monday November 02, 2026 @02:29PM (#50342315)
My pet theory is an internal OpenAI/Anthropic agent swarm decided meat is unethical, escaped the sandbox, and started attacking supermarket freezers :)

Many of the previous cyberattacks were actually coming from the AI labs (RubyGems, HuggingFace, Australian medicare, PyPI, gym class software, code repositories, etc).

Re:Supermarket freezers across Europe hit by second suspecte... by int0x29 on Monday November 02, 2026 @01:30PM (#50341316)
Possibly Russia looking to destabilize Europe.
Re:Supermarket freezers across Europe hit by second suspecte... by fritzo on Monday November 02, 2026 @01:48PM (#50341622)
It's probably whitehat ops to garner political support for cybersecurity bills the public would otherwise dismiss
Re:Supermarket freezers across Europe hit by second suspecte... by lofaszvanitt on Monday November 02, 2026 @06:17PM (#50345518)
People only learn if they feel the heat on themselves. Well, this was "free" security advice for the future.
Re:Supermarket freezers across Europe hit by second suspecte... by mikewarot on Monday November 02, 2026 @07:13PM (#50346192)
Given the leverage of LLMs, it could be a kid in Chicago just doing it for shits and giggles.

In the age of personal super-empowerment, there doesn't have to be a rational reason anymore.

Re:Supermarket freezers across Europe hit by second suspecte... by bordercontrol on Monday November 02, 2026 @10:48AM (#50338475)
> Danfoss said it had identified security flaws last year and had “long recommended” customers install updates.

This is a cyber-attack made possible through severe negligence on the victims’ part. It’s like a home burglary where the victim left the door wide open for months without ever checking on their home.

Therefore, the news should be about that negligence. That's the interesting part.

Re:Supermarket freezers across Europe hit by second suspecte... by hackersnooze1 on Monday November 02, 2026 @09:03AM (#50336925)
Thats interesting something similar happened at military grocery stores in the US a couple months ago
Re:Supermarket freezers across Europe hit by second suspecte... by pluc on Monday November 02, 2026 @07:14AM (#50335799)
Re:Supermarket freezers across Europe hit by second suspecte... by vintagedave on Monday November 02, 2026 @08:02AM (#50336270)
Also https://news.ycombinator.com/item?id=50335324 - my submission, I linked here since this is the better thread.
Re:Supermarket freezers across Europe hit by second suspecte... by vpaulus on Monday November 02, 2026 @10:27AM (#50338140)
Every time I read news like this I am wondering what an average household has hanging on the internet, totally vulnerable.
Re:Supermarket freezers across Europe hit by second suspecte... by electroweak on Monday November 02, 2026 @09:53AM (#50337628)
I would love to read about how insurance premiums are driving technology changes, in general. How insurance companies are tabulating risk from AI hacking. Risk of noncompliance probably brought the store operators to networked fridges, how is the network risk evaluated in general?

Insurance risk and premiums might be the main drag on the AI future.

Re:Supermarket freezers across Europe hit by second suspecte... by Sol- on Monday November 02, 2026 @09:12AM (#50337069)
What's the incentive here? Just some tech anarchism? I would have figured that they at least demand bitcoin to reverse it or something. I know, people will blame the Russians, but seems not super productive for them to do such mundane sabotage on such non-critical systems.
Re:Supermarket freezers across Europe hit by second suspecte... by TrackerFF on Monday November 02, 2026 @09:30AM (#50337315)
Russian hybrid warfare focuses on stoking fear and unrest.

Basically making everything more shitty, and having people walk on eggshells - so that they'll vote for isolationist parties that are either neutral, or will outright appease Russia.

The idea is that no-one in Europe actually wants to go to war with Russia, and small remainders like these is enough to increase that fear.

Re:Supermarket freezers across Europe hit by second suspecte... by PorciiVorbesc on Monday November 02, 2026 @09:48AM (#50337575)
>Russian hybrid warfare focuses on stoking fear and unrest. Basically making everything more shitty

Except that everything that is shitty in the EU right now has been the consequence of the last ~20 years of EU leadership and individual EU member policies.

Russia didn't increase the EURO supply during covid devaluing our wages and purchasing power. Russia didn't connect our fridges on the internet without a VPN with credentials admin:admin that any script kiddie could pwn. Russia didn't open our borders to unvetted criminals. Russia didn't offshore our industry leading us to fall behind on everything manufacturing related from cars to leading edge semiconductor fabs. Russia didn't create our NIMBYistic housing policies that made our current housing shortage. etc, etc, etc.

Blaming Russia (and China and Trump) for every single shortcoming of the EU right now seems the default scapegoat for the incompetence of everyone in the EU from politicians to business leaders. Have those people ever taken any accountability for their mistakes?

Re:Supermarket freezers across Europe hit by second suspecte... by cj9 on Monday November 02, 2026 @10:00AM (#50337713)
This is probably why politics should stay banned here, considering a non-adjacent topic triggers rants like this.
Re:Supermarket freezers across Europe hit by second suspecte... by PorciiVorbesc on Monday November 02, 2026 @10:02AM (#50337741)
What about the rant I was replying to? Only one PoV is allowed for political rants? The one where criticism of EU's faults is not allowed, and all fault of EU's policies put on Eurasia? Or was it Eastasia? Sorry, I meant Putin and Trump.
Re:Supermarket freezers across Europe hit by second suspecte... by Spacemolte on Monday November 02, 2026 @10:17AM (#50337960)
Just stop. Explaining why russia does have the motive to do stuff like this, is not a rant.
Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @09:56AM (#50337672)
> Except that everything that is shitty in the EU right now has been the consequence of the last ~20 years of EU leadership and individual EU member policies.

at risk of being autistic: no, not everything

plenty of shitty things is happening for reasons utterly unrelated to that

Some (or even all) EU policies being dumb does not make impossible to have problems caused by something else.

For example Russia was directly involved in making migrant crisis worse.

Re:Supermarket freezers across Europe hit by second suspecte... by PorciiVorbesc on Monday November 02, 2026 @10:04AM (#50337769)
>For example Russia was directly involved in making migrant crisis worse.

Yes, obviously Russia will weaponize every single weakness of the EU (just how Ukraine, EU, US, NATO and China will weaponzie every weakness of Russia right now), but ultimately it's still a self inflicted weakness, that the EU could close at the snap of the finger if it actually cared about stopping it, and Russia would not be able to weaponize any longer.

Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @01:00PM (#50340819)
> that the EU could close at the snap of the finger if it actually cared about stopping it, and Russia would not be able to weaponize any longer.

The part I referred to is in fact almost entirely solved, especially compared to the peak.

The https://en.wikipedia.org/wiki/Belarus%E2%80%93Poland_border_... is one of them more symbolic part, though that is only one piece of puzzle.

It was built by Poland in very non-EU fashion (see below, "shall not apply to the investment. In particular, the following are not required"), but EU at least has not sabotaged it and in fact silently ignored some topics.

https://www.sejm.gov.pl/Sejm9.nsf/PrzebiegProc.xsp?nr=1657 Art. 6. 1. - English translation below:

> Separate regulations—including the Construction Law, the Water Law, environmental protection laws, regulations on the disclosure of environmental information, the Geodesy and Cartography Law, regulations on spatial planning and land development, regulations on the protection of agricultural and forest land, railway transport regulations, and regulations concerning special procedures for the preparation and implementation of public road investments—shall not apply to the investment. In particular, the following are not required:

>1) a building permit or a formal notification;

>2) a decision determining the location of an investment of public purpose;

>3) the preparation of a construction design;

>4) the obtaining of any other decisions, permits, opinions, or clearances, or the submission of any notifications.

Re:Supermarket freezers across Europe hit by second suspecte... by harvey9 on Monday November 02, 2026 @10:18AM (#50337981)
That last line sounds like not wanting to go to war with Russia is a bad thing. Most Russians don't want to go to war either which is why those who can are dodging Putin's draft.
Re:Supermarket freezers across Europe hit by second suspecte... by zahlman on Tuesday November 03, 2026 @02:19AM (#50349042)
I have trouble making sense of this argument. The underlying premises seem to be:

1. "isolationist parties" are inherently aligned with Russia and that it's good for Russia, in a zero-sum way, for countries that are not Russia to implement those policies.

2. Attacks like these are definitely done by Russia and we don't need to wait for evidence to connect them.

But there are problems with that:

1. "Isolationist parties" are nationalist, so if they knew that Russia was causing a problem for their own country, why wouldn't they oppose Russia? More generally, the claim that "small remainders like these is enough to increase that fear" is basically arguing that when a country engages in terrorism that somehow makes everyone else less inclined to take a stand against them. If that were true, I'd expect to see far more terrorism going on in the world than actually occurs.

2. The main "isolationist" policy is restricting legal immigration and/or enforcing immigration law. But if it's good for Russia that other countries do these things, it should also be good for Russia for them to do the opposite (because again, the idea that the way other countries govern themselves should impact on Russia, requires zero-sum thinking). If the powers that be in Russia believe this, we should expect them to pursue expanded legal immigration for themselves aggressively. But in fact their rate of legal immigration (percentage of population per year) is roughly on par with the USA, and it mostly comes from former USSR republics.

3. The truth of this narrative would be far too politically convenient for the people who have been trying to tie Trump specifically to Russia for over a decade despite many of their stories completely falling apart.

Re:Supermarket freezers across Europe hit by second suspecte... by clarionbell on Monday November 02, 2026 @09:20AM (#50337184)
It's very simple. Anything that hurts the enemy is good. That includes the civilian population. Actions like this increase general discontent, produce negative economic impact and divert attention from other areas.

And the required investment is minimal.

Re:Supermarket freezers across Europe hit by second suspecte... by contravariant on Monday November 02, 2026 @09:57AM (#50337675)
General unrest, as well as stress testing critical infrastructure, and perhaps most importantly shifting the window for what counts as acts of aggression that don't trigger retaliation.
Re:Supermarket freezers across Europe hit by second suspecte... by andyjohnson0 on Monday November 02, 2026 @10:10AM (#50337843)
Seems likely that its either a capability demonstration for a future extortion campaign, or some kind of state-level hybrid warfare. In the latter case the obvious culprit is Russia, to create fear and social disruption.

Or another ai has broken containment and has a fixation about freezers...

Re:Supermarket freezers across Europe hit by second suspecte... by Ampersander on Monday November 02, 2026 @09:36AM (#50337414)
Invading Ukraine is not productive either, yet they are still at it murdering Ukrainians for four years and counting.
Re:Supermarket freezers across Europe hit by second suspecte... by WarmWash on Monday November 02, 2026 @09:22AM (#50337211)
When you are 16, the incentive is just to feel power.

Not saying we know anything about who did it, but senseless vandalism is usually a hallmark of kids.

Re:Supermarket freezers across Europe hit by second suspecte... by officeplant on Monday November 02, 2026 @09:35AM (#50337395)
These fridges were easy enough to hit that it could just be bored teens fucking around with shodan.
Re:Supermarket freezers across Europe hit by second suspecte... by esseph on Monday November 02, 2026 @09:23AM (#50337228)
> I know, people will blame the Russians, but seems not super productive for them to do such mundane sabotage

It is staggering to me the difference in people that come to HN.

This is one of the thousands of ways a hybrid war is fought!

Re:Supermarket freezers across Europe hit by second suspecte... by salawat on Monday November 02, 2026 @10:02AM (#50337739)
>but seems not super productive for them to do such mundane sabotage on such non-critical systems.

The hell makes you think food supply chain refrigeration is non-critical? How do you think safe food supplies work? This type of attack should be treated as an overt act of war.

Re:Supermarket freezers across Europe hit by second suspecte... by black_puppydog on Monday November 02, 2026 @09:16AM (#50337119)
On the contrary, sabotaging things that impact everyday life and give a generalized feeling of decline throughout society is water on the mills of Russia's allies in Europe, notably the nationalist and populist parties.
Re:Supermarket freezers across Europe hit by second suspecte... by krunck on Monday November 02, 2026 @09:19AM (#50337156)
But what's the incentive?
Re:Supermarket freezers across Europe hit by second suspecte... by TrackerFF on Monday November 02, 2026 @09:35AM (#50337396)
The incentives are that Europeans will vote in isolationist parties that are either friendly with Russia, or at best neutral. Those parties will then be anti-EU, anti-NATO. Key word here is isolationist.

Russia knows that if they want to keep annex countries, they'll have to take them piece by piece, with little resistance.

Re:Supermarket freezers across Europe hit by second suspecte... by f6v on Monday November 02, 2026 @10:41AM (#50338365)
I can come up with an alternative explanation that's equally as plausible. Anthropic and OpenAI hacking everyone to sell their cybersecurity AI.

Your explanation and mine equally have zero credible evidence.

Re:Supermarket freezers across Europe hit by second suspecte... by gspr on Monday November 02, 2026 @09:51AM (#50337604)
Exactly. And as an added bonus: it's a nice dry-run in case of an actual war. There's certainly value in disrupting your adversary's food supply.
Re:Supermarket freezers across Europe hit by second suspecte... by rcxdude on Monday November 02, 2026 @09:34AM (#50337388)
Hybrid warfare. Anything that does damage but does not rise to the level of severity and attribution to be overt war. Russia at a minimum wants Ukraine (and Europe is supporting Ukraine heavily), some analysts think it's not impossible they try a direct attack on Europe in a decade or so, dumb as that sounds.
Re:Supermarket freezers across Europe hit by second suspecte... by cj9 on Monday November 02, 2026 @09:54AM (#50337637)
We've been in an information/intelligence "cold war" for decades and if low-cost, low-risk, high-economic-impact exploits can be exploited, they always will be.

Given the fact that public awareness will quickly push companies to scan all software for vulnerabilities using AI, attackers will be making the most of this period to find daily flaws in hundreds of software packages that we previously saw as either "robust" or "robust enough" given the attack time/cost vs. incentive, before these defensive tools are deployed and operationally effective.

Nation state security services and rogue actors must surely all be scrambling to decide what to do with the millions/billions of dollars worth of exploit development time that forms their tool-set, including potentially using up zero day exploits etc.

The other factor is in the midst of such hysteria as "rouge agents" and other crap piped by the media, along with the actual risks of individuals with a few hours now having as much power as teams with weeks of time to spend did just a few years ago, coherent reports of what's actually going on is drowned in the noise. Attackers take full advantage of this.

Re:Supermarket freezers across Europe hit by second suspecte... by newsclues on Monday November 02, 2026 @09:33AM (#50337366)
Impose costs on a society so that they submit to hostile pressure.

Will it work, or will it harden their resolve to fight?

Re:Supermarket freezers across Europe hit by second suspecte... by brnt on Monday November 02, 2026 @10:21AM (#50338033)
Hurr durr prices go high, stop paying for arms for Ukraine.
Re:Supermarket freezers across Europe hit by second suspecte... by linuxftw on Monday November 02, 2026 @09:21AM (#50337188)
"Every bad thing that happens is the Russians" sounds very similar to "Every bad thing that happens is the Israelis." It's unhinged, Candice Ownens level nonsense.
Re:Supermarket freezers across Europe hit by second suspecte... by rcxdude on Monday November 02, 2026 @09:31AM (#50337332)
It's not always the Russians, but I don't think OP was saying it definitely was, just that there is a motive.
Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @09:51AM (#50337602)
Noone claimed "Every bad thing that happens is the Russians".

For start several bad things are happening for very clear reasons not involving Russian state at all.

Though "sabotage in Europe has decent chance to be run by Russia" is in my opinion true statement, especially as some cases were linked.

But overdoing "omnipotent Russia is doing everything" in itself may be Russia-run campaign.

Re:Supermarket freezers across Europe hit by second suspecte... by ImHereToVote on Monday November 02, 2026 @09:27AM (#50337272)
Sounds like someone who has never stubbed their toe on a piece of furniture. If you had, you wouldn't forgive those evil Russians so lightly.
Re:Supermarket freezers across Europe hit by second suspecte... by linuxftw on Monday November 02, 2026 @10:05AM (#50337778)
This gave me a good chuckle, thanks!
Re:Supermarket freezers across Europe hit by second suspecte... by p-e-w on Monday November 02, 2026 @09:21AM (#50337191)
So instead of doing this during a potential future war when it could be a strategic advantage, Russia is doing piecemeal attacks right now to show Europe where the weaknesses are and give them time to upgrade their defenses?
Re:Supermarket freezers across Europe hit by second suspecte... by noir_lord on Monday November 02, 2026 @09:35AM (#50337403)
That's always a risk in grey zone warfare, I'd argue it's the 2nd biggest risk after the first which is accidentally going too far.
Re:Supermarket freezers across Europe hit by second suspecte... by Spacemolte on Monday November 02, 2026 @10:09AM (#50337841)
One being valid does not invalidate the other?
Re:Supermarket freezers across Europe hit by second suspecte... by Paradigma11 on Monday November 02, 2026 @10:04AM (#50337764)
In Russia various security services and oligarchs are always trying to win Putins good will. Which is why they will try various low level sabotage actions like paying some losers on signal to firebomb a warehouse or hack into freezers. Remember there is no possible downside for them.
Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @09:54AM (#50337641)
As a reminder: Russia gave Ukraine tutorial level war from 2014 to 2022, allowing them to fix many problems in armed forces. Resulting in 2022 being far less lopsided than it would be with Russia attempting the same in 2014 or 2015 or 2016 or 2017 or 2018 or 2019 or 2020 or 2021.

Why you would assume that Russian strategy is optimal?

Re:Supermarket freezers across Europe hit by second suspecte... by jdthedisciple on Monday November 02, 2026 @09:17AM (#50337138)
Wild guess: vegan activists (terrorists), given it mostly affects meat and dairy.
Re:Supermarket freezers across Europe hit by second suspecte... by krunck on Monday November 02, 2026 @09:19AM (#50337166)
And tofu.
Re:Supermarket freezers across Europe hit by second suspecte... by tistoon on Monday November 02, 2026 @04:03PM (#50343701)
Now what.. EU also need USA to protect their supermarket freezers?!? lmao
Re:Supermarket freezers across Europe hit by second suspecte... by 1970-01-01 on Monday November 02, 2026 @09:15AM (#50337113)
This is actually good news. Accountability is everything when it comes to food supply. Forcing people to witness spoiled food is the slap people need to feel else they will never take action. The prolific insecure code that is keeping you from eating today will always be fixed.
Re:Supermarket freezers across Europe hit by second suspecte... by wtch98 on Monday November 02, 2026 @09:48AM (#50337574)
It's not insecure code that's the problem, it's an insecure system, driven by project managers, information security departments, and box ticking.

For large companies, infosec will never allow some POS IOT device on their network without a 50 page form and large amounts of funding. The business however needs this to happen for whatever goals they have.

So the project manager goes back to the supplier, who recommend sticking it on a 4g simcard with a public IP address, and "install this app" to manage it

The project manger finishes the project, gives the app to the store manager, and rides off into the sunset, and nobody actually owns the equipment or even knows its there.

For small companies they likely don't have a technology provider at all, and just use the ISP's router.

Re:Supermarket freezers across Europe hit by second suspecte... by baobabKoodaa on Monday November 02, 2026 @01:37PM (#50341434)
> nobody actually owns the equipment

Unsure what you mean by this. Somebody definitely owns the equipment.

Re:Supermarket freezers across Europe hit by second suspecte... by wtch98 on Monday November 02, 2026 @02:34PM (#50342395)
A company might, but if it's a large company, nobody in that company will have actual ownership, it will always be someone elses responsibility.
Re:Supermarket freezers across Europe hit by second suspecte... by gvieri on Monday November 02, 2026 @09:38AM (#50337432)
It's a really a bad thing ... It's not the first time that these kinds of attack hit the European markets. So I ask to myself why in earth managers don't learn from the bad experiences of other countries/people.
Re:Supermarket freezers across Europe hit by second suspecte... by totetsu on Monday November 02, 2026 @09:55AM (#50337654)
Hope all the fridges in hospital keeping medicines at exact temperatures are better protected these days then they used to be.. The can't exactly be air-gapped wither as they need monitoring for compliance etc.
Re:Supermarket freezers across Europe hit by second suspecte... by kspacewalk2 on Monday November 02, 2026 @10:28AM (#50338162)
Can they not be read-only for monitoring/compliance?
Re:Supermarket freezers across Europe hit by second suspecte... by kube-system on Monday November 02, 2026 @12:36PM (#50340418)
Hospitals, in general, have an above-average IT security posture.
Re:Supermarket freezers across Europe hit by second suspecte... by great_psy on Monday November 02, 2026 @11:43AM (#50339546)
I wonder if this might point to some efficiency loss coming from AI. Let me explain.

Say in 2015 they installed those smart refrigerators, they could go from 20 people monitoring temperatures to 1. That was some profits being made by those companies, and they got to enjoy those benefits until now.

With AI finding exploits for so many things people wouldn’t spend time looking, we might need to go back to dumb fridges out of security concerns.

Now extrapolate to many other industries, the economic gain from AI might be hampered.

Re:Supermarket freezers across Europe hit by second suspecte... by retwakm3 on Monday November 02, 2026 @12:00PM (#50339816)
I think AI will fall squarely into the category of the rest of the post-PC era "tech advancement" in terms of the Productivity Paradox. Outside of very niche areas (like software engineering, making software that likely wouldn't actually improve productivity in a measurable (as in, shows up in productivity statistics) way any way), AI is likely to be more of the same. All the areas where there was real benefit to digitalization and all the low hanging fruit was already finished by the mainframe and minicomputer eras.
Re:Supermarket freezers across Europe hit by second suspecte... by poly2it on Monday November 02, 2026 @11:53AM (#50339705)
It's more likely that we will see larger investments in cybersecurity.
Re:Supermarket freezers across Europe hit by second suspecte... by Jtarii on Monday November 02, 2026 @12:19PM (#50340150)
Maybe in a stroke of poetic symmetry all the programmers being replaced by AI will find work as cybersecurity professionals defending against AI.
Re:Supermarket freezers across Europe hit by second suspecte... by Anon1096 on Monday November 02, 2026 @12:41PM (#50340499)
This is hardly unexpected, it's one of the ways that Jevon's paradox plays out
Re:Supermarket freezers across Europe hit by second suspecte... by chorlton2080 on Monday November 02, 2026 @03:20PM (#50343101)
Ok, so now all the fridges have been remotely optimised: unplug them fromm the internet. I very much doubt the inability to ping a remote server will immediately cause them to shut down. Operate at last-known-good until mitigations are available.
Re:Supermarket freezers across Europe hit by second suspecte... by physhster on Monday November 02, 2026 @10:36AM (#50338278)
You'd have thought all supermarkets would have audited their refrigeration vendors, or at the very least firewalled vulnerable controllers... Oh well...
Re:Supermarket freezers across Europe hit by second suspecte... by lbcadden3 on Monday November 02, 2026 @10:53AM (#50338564)
Not everything needs to be connected to the internet.
Re:Supermarket freezers across Europe hit by second suspecte... by imjonse on Monday November 02, 2026 @11:57AM (#50339779)
They must have learned from the last incident and made the password slightly harder to guess.
Re:Supermarket freezers across Europe hit by second suspecte... by the__alchemist on Monday November 02, 2026 @09:20AM (#50337185)
Holy fuck don't connect your freezer to the internet. And if you do, have it be read-only, not change settings. Did we learn nothing from Battlestar Galactica?
Re:Supermarket freezers across Europe hit by second suspecte... by isatty on Monday November 02, 2026 @10:23AM (#50338071)
It’s really strange that this is a perfect copy of a comment from reddit (or that comment is copied from here). Bots gone wild these days.
Re:Supermarket freezers across Europe hit by second suspecte... by kspacewalk2 on Monday November 02, 2026 @10:30AM (#50338191)
Or non-botty people sometimes copy-paste comments they leave under articles to multiple social media platforms? It references Battlestar Galactica, to nerds that's a good zinger.
Re:Supermarket freezers across Europe hit by second suspecte... by the__alchemist on Monday November 02, 2026 @11:07AM (#50338858)
Yo I'm not a bot (Is that what a bot would say?) Flattered someboty on reddit copied this?
Re:Supermarket freezers across Europe hit by second suspecte... by Delphiza on Monday November 02, 2026 @11:30AM (#50339307)
Those were toasters, not fridges :)
Re:Supermarket freezers across Europe hit by second suspecte... by p-e-w on Monday November 02, 2026 @09:22AM (#50337204)
There are massive financial incentives for centralizing control and management. They’re not doing that because they think it’s a cool gadget.
Re:Supermarket freezers across Europe hit by second suspecte... by srean on Monday November 02, 2026 @09:27AM (#50337267)
Cool gadget indeed !
Re:Supermarket freezers across Europe hit by second suspecte... by dark-star on Monday November 02, 2026 @12:33PM (#50340367)
> a deliberate attempt to disrupt our food supply chain and undermine consumers

I would bet that if it will ever be resolved, it will turn out to be just some bored kids[] who read the recent report from France and had access to Shodan and a competent AI model.

[] I'm using the term "kids" loosely here, not refering to a certain age group but to a certain mindset, similar to the original term "hacker"

Re:Supermarket freezers across Europe hit by second suspecte... by elorant on Monday November 02, 2026 @08:19AM (#50336464)
Why the fuck does a freezer need access to the Internet in the first place?
Re:Supermarket freezers across Europe hit by second suspecte... by ahoka on Monday November 02, 2026 @09:09AM (#50337013)
Monitoring, I guess?
Re:Supermarket freezers across Europe hit by second suspecte... by zerozerotwo on Monday November 02, 2026 @08:33AM (#50336612)
Considering how Europe has embraced huawei and I saw a lot of their gear in consumer use when I was there, I’d be interested in seeing the Ben diagram of huawei gear and impacted stores
Re:Supermarket freezers across Europe hit by second suspecte... by cuttysnark on Monday November 02, 2026 @08:54AM (#50336829)
Venn’s first name was John, not Ben. :)

https://en.wikipedia.org/wiki/Venn_diagram

Re:Supermarket freezers across Europe hit by second suspecte... by usrnm on Monday November 02, 2026 @08:40AM (#50336680)
Europeans are totally capable of fucking up themselves. In this particular case, it was Danfoss, which is a Danish company
Re:Supermarket freezers across Europe hit by second suspecte... by AlecSchueler on Monday November 02, 2026 @09:04AM (#50336932)
If there's evidence of Chinese involvement via backdoors then it would be great to see it, but until then this reads as "red scare" adjacent.
Re:Supermarket freezers across Europe hit by second suspecte... by 2OEH8eoCRo0 on Monday November 02, 2026 @09:43AM (#50337494)
Instead of pointing the finger at supermarkets we should point it at ourselves. Why the hell is anything computer related still so difficult? Even in this thread I see varying advice like airgap, VLAN, or VPN. Well which is it?!

We keep blaming store owners for not being IT wizards.

Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @05:08PM (#50344585)
> Instead of pointing the finger at supermarkets we should point it at ourselves. Why the hell is anything computer related still so difficult?

I actively worked to make some specific pieces of software better.

I am not going to take responsibility over software that I am not designing and not maintaining a not paying for.

> Even in this thread I see varying advice like airgap, VLAN, or VPN. Well which is it?!

one problem may have more than one solution and this is normal

> We keep blaming store owners for not being IT wizards.

no, for ignoring security

Re:Supermarket freezers across Europe hit by second suspecte... by techpression on Monday November 02, 2026 @08:29AM (#50336572)
My fridge beeps loudly when something is wrong, and it has no connectivity to any network. Exactly how a fridge is supposed to be, why are we reinventing fridges…
Re:Supermarket freezers across Europe hit by second suspecte... by torlok on Monday November 02, 2026 @09:00AM (#50336896)
You're not managing thousands of fridges across a country.
Re:Supermarket freezers across Europe hit by second suspecte... by account42 on Monday November 02, 2026 @09:53AM (#50337630)
Neither are the on prem employees in each store.
Re:Supermarket freezers across Europe hit by second suspecte... by thrance on Monday November 02, 2026 @07:54AM (#50336174)
Why the previous attack wasn't a strong enough signal to make every European retailer unplug their freezers from the internet is a mystery to me.
Re:Supermarket freezers across Europe hit by second suspecte... by esseph on Monday November 02, 2026 @08:48AM (#50336769)
Probably a central company that manages maintenance and preventative maintenance and uses them for monitoring and control. Taking them offline would probably cause more failures, and much higher costs in tech labor, tech travel, etc.
Re:Supermarket freezers across Europe hit by second suspecte... by grey-area on Monday November 02, 2026 @09:08AM (#50336993)
Would it though? I suspect the answer of these stores would be different after these attacks.
Re:Supermarket freezers across Europe hit by second suspecte... by helsinkiandrew on Monday November 02, 2026 @10:54AM (#50338585)
Hack my freezers once, shame on you, Hack my freezers twice shame on me.
Re:Supermarket freezers across Europe hit by second suspecte... by wjnc on Monday November 02, 2026 @08:06AM (#50336307)
The magic question is: why isn’t this fixed yet? And then the specifics, the nitty grift of why not. Thousands of industrial fridges. They presumably all need new hardware, or at least tenporarily all need a RPi with additional software on the network cable, or it could even worse… are they on regular company wifi? Don’t these companies have VLANs? It’s astonishing that this is what brings billion dollar companies in a key supply chain down.

This little gimmick cost Ahold in the Netherlands an estimated 300 M€ a few weeks back. Enough money for any firm to set the engineers to work? Where they waiting it out? Having read some more… another part of Ahold (the Belgian part) was hit and has (only now…) taken all fridges down from the internet. What is IT risk doing in a firm like that? Internet of Shit is a decade old. I am not amazed non tech sectors are perhaps a bit slower in IT risk management. I am amazed that an ongoing attack situation can still cause trouble 4 months after publication and months after board level headline grabbing numbers are widely publicized.

Me and my crew (yet to form ;) will visit any fridge for a measly 100 K€ a pop to take them offline. Book early, because once the script kiddies hit, we are on the road.

Re:Supermarket freezers across Europe hit by second suspecte... by jaapz on Monday November 02, 2026 @08:07AM (#50336325)
Was the Albert Heijn outage due to the fridge issues as well?
Re:Supermarket freezers across Europe hit by second suspecte... by wickedsight on Monday November 02, 2026 @08:12AM (#50336398)
People (and media) seem to regularly link the two, but there was never any confirmation and the issues that AH showed had nothing to do with store fridges. They took down a system responsible for stocking stores, fridges, registers, etc were still functional.
Re:Supermarket freezers across Europe hit by second suspecte... by wjnc on Monday November 02, 2026 @08:19AM (#50336463)
You are right. That was never made public. They were hit on exactly the same day as the French hack of fridges and took what look like a forward looking step of taking a lot of infrastructure down.

That does lead to harder things to think about. Multiple different attacks on EU supermarktes? Resilience? And then the questions I point to above: how hard is it for non tech firms to fix an emerging IT risk situation.

Re:Supermarket freezers across Europe hit by second suspecte... by ricardobayes on Monday November 02, 2026 @09:25AM (#50337250)
The way some of these publicly listed companies work now they would "rather have" a cyber incident and claim the damages on insurance than hire engineers, because that looks worse on a quarterly report to have salaried workers.
Re:Supermarket freezers across Europe hit by second suspecte... by plaguuuuuu on Monday November 02, 2026 @08:02AM (#50336273)
Not officially at war (or even cyberwar) but... are we at war?

What sort of electronic shitfight is about to go down between major powers?

Re:Supermarket freezers across Europe hit by second suspecte... by MadameMinty on Monday November 02, 2026 @08:08AM (#50336352)
Yes. "Hybrid war" is still war.
Re:Supermarket freezers across Europe hit by second suspecte... by esseph on Monday November 02, 2026 @08:47AM (#50336744)
> Not officially at war (or even cyberwar) but... are we at war?

Have been for a few years now.

Re:Supermarket freezers across Europe hit by second suspecte... by bee_rider on Monday November 02, 2026 @09:38AM (#50337440)
It seems more like an economic annoyance campaign or something?

If I were a country with this kind of attack sitting around and I wanted to use it for war stuff, I’d probably wait until a hot war had started. Destroy the freezers when everyone is busy making weapons or manning trenches, might actually cause a food situation.

Re:Supermarket freezers across Europe hit by second suspecte... by bongofizzbuzz on Monday November 02, 2026 @09:54AM (#50337648)
Let's say China and Russia have hacked into FBI and CIA. It helps those countries build a psychological profile of the centers of power in Western countries. This can help in many ways. E.g. if it is known that Bitcoin is actually a CIA plot to transition the whole world into post-dollar economy, then China can plan ahead and ask its citizens to buy gold. But china started buy gold propaganda in 2002. Or as Putin says this because Russia has access to Epstein files.

"Western elites have been accustomed for centuries to fill their bellies with human flesh and their pockets with money. But they must understand that their vampire ball is ending."

Re:Supermarket freezers across Europe hit by second suspecte... by pilif on Monday November 02, 2026 @10:29AM (#50338179)
Unpopular opinion: Accessing a public service with public default credentials is not a cyber attack but a consequence of severe misconfiguration. This is on the supermarkets, not on the attackers.
Re:Supermarket freezers across Europe hit by second suspecte... by matkoniecz on Monday November 02, 2026 @05:09PM (#50344600)
more than one party may be at fault at the same time
Re:Supermarket freezers across Europe hit by second suspecte... by geodel on Monday November 02, 2026 @01:34PM (#50341386)
I mean in US these TV dinners, all these frozen foods are just way of life. Could it be that some good European citizens are angry with frozen foods and it is just their way of telling "EAT FRESH FOOD".
Re:Supermarket freezers across Europe hit by second suspecte... by ChrisArchitect on Monday November 02, 2026 @10:08AM (#50337827)
Re:Supermarket freezers across Europe hit by second suspecte... by torh on Monday November 02, 2026 @08:35AM (#50336633)
"Fool me once, shame on you, fool me twice, shame on me." But it should have been, like Bush said: "Fool me once, shame on — shame on you. Fool me — you can't get fooled again."
Re:Supermarket freezers across Europe hit by second suspecte... by wtch98 on Monday November 02, 2026 @09:53AM (#50337623)
The US seems to make the same mistakes in the middle east time after time.
Re:Supermarket freezers across Europe hit by second suspecte... by insane_dreamer on Monday November 02, 2026 @12:35PM (#50340398)
maybe we'll start going back to _not_ having all devices connected to the internet "just because we can"
Re:Supermarket freezers across Europe hit by second suspecte... by lifestyleguru on Monday November 02, 2026 @08:06AM (#50336314)
Admin interface available on the internet without 2fa and automatic password change once a week? Anyone gaining sufficient experience and seniority in the industry becomes instantly unemployable, so it is what it is.
Re:Supermarket freezers across Europe hit by second suspecte... by Y_Y on Monday November 02, 2026 @08:09AM (#50336356)
> Admin interface available on the internet

This is the bad part. Frequent password resets suck.

Re:Supermarket freezers across Europe hit by second suspecte... by sorenjan on Monday November 02, 2026 @08:26AM (#50336524)
The neat thing about Danfoss' frequent password resets is that it's always the current date, so it's easy to remember.

https://en.wikipedia.org/wiki/2026_French_supermarket_refrig...

Re:Supermarket freezers across Europe hit by second suspecte... by ck2 on Monday November 02, 2026 @10:07AM (#50337802)
here's hoping no country is stupid enough to have an ICBM on the internet

but you just know someone will eventually if not already

because some vendor thought it would be easier for monitoring or firmware update

Re:Supermarket freezers across Europe hit by second suspecte... by marcosdumay on Monday November 02, 2026 @01:52PM (#50341693)
An attacker doesn't need an internet connection if they are persistent enough...
Re:Supermarket freezers across Europe hit by second suspecte... by thatsabadlook on Monday November 02, 2026 @07:34AM (#50335982)
Can't tell if it will be some asshole hacker group, Russia, the us, or what. But for the love of God please stop connecting everything to the Internet and also ai...
Re:Supermarket freezers across Europe hit by second suspecte... by weatherlite on Monday November 02, 2026 @07:52AM (#50336155)
Isn't it a reasonable assumption that an LLM was involved in helping prepare this attack? §
Re:Supermarket freezers across Europe hit by second suspecte... by monkeydust on Monday November 02, 2026 @07:58AM (#50336223)
Many would be thinking that, including me. Nefarious agents powered by LLMs operating 24x7 with a singular goal of finding attack vectors.
Re:Supermarket freezers across Europe hit by second suspecte... by thatsabadlook on Monday November 02, 2026 @08:06AM (#50336308)
Highly doubtful. More than likely someone is picking targets here. Going for food supply is a war crime. So it could be an extremely hostile nation state. Or some really psychopathic disgruntled person/group. If there's no ransom it strongly leans toward a nation state in my opinion. A lot of turmoil between Europe and Russia+the us lately. That's my guess.
Re:Supermarket freezers across Europe hit by second suspecte... by esseph on Monday November 02, 2026 @08:50AM (#50336784)
>A lot of turmoil between Europe and Russia+the us lately. That's my guess.

Attacking power plants, grocery stores, sending drones into multiple countries over and over, setting up gun/dead-drops in German forests, sabotaging warehouses and factories, etc wasn't enough?

The hybrid war goes DEEP and has been happening for a long time. https://en.wikipedia.org/wiki/Russian_sabotage_operations_in...

Re:Supermarket freezers across Europe hit by second suspecte... by thatsabadlook on Monday November 02, 2026 @07:58AM (#50336218)
No I was just saying generally, the number of security risks do to AI is ridiculous
Re:Supermarket freezers across Europe hit by second suspecte... by frankharv on Monday November 02, 2026 @07:45AM (#50336086)
I have no problem with monitoring temps over internet.

Who ever thought it was OK to control freezers over the internet should be hung.

Re:Supermarket freezers across Europe hit by second suspecte... by coldpie on Monday November 02, 2026 @08:15AM (#50336431)
> Who ever thought it was OK to control freezers over the internet should be hung.

I've got really bad news for you about how many critical systems are connected to the Internet.

Re:Supermarket freezers across Europe hit by second suspecte... by graemep on Monday November 02, 2026 @08:00AM (#50336253)
That implies you also ensure that they monitoring system is isolated from the control system. No one can be bothered to do that, and no one wants to spend the money on an extra microcontroller (a tiny fraction of the cost of each unit, but it comes straight out of your margin because no one pays extra for security).
Re:Supermarket freezers across Europe hit by second suspecte... by thatsabadlook on Monday November 02, 2026 @07:59AM (#50336226)
Analytics are very different from controls. People who model them the same tend to suffer.
Re:Supermarket freezers across Europe hit by second suspecte... by mirekrusin on Monday November 02, 2026 @07:44AM (#50336082)
...or ai lab bench maxxing.
Re:Supermarket freezers across Europe hit by second suspecte... by SecretDreams on Monday November 02, 2026 @07:51AM (#50336143)
Two things:

1) I hope they learn some hard lessons about security and what should be exposed to the internet vs LAN.

2) These are some evil ass people doing this shit.

Re:Supermarket freezers across Europe hit by second suspecte... by Caloric3002Swed on Monday November 02, 2026 @07:59AM (#50336230)
1) "They" have no idea what exposed to open internet vs LAN vs VPN even mean. They have no idea what these terms mean, they just want the easy access. Same reason why open RDP to 3389 used to be so common. Vendors install these so the store owner and them have easy access to alarms and controls. So they vendor installs it for easy access, shows the store owner, store owner trusts vendor, but vendor has done the bare minimum. Because the vendor wants it easy too.

A VPN per store would be too complex for the vendor so they just expose these to the open.

Same story as with all the hacked OT/SCADA systems in the past. Like those hacks where some SCADA system is open as a website with pump controls.

Imagine they where internet exposed due to simplicity. Imagine you are a store owner with 0 IT knowledge.

The issue is this needs to be handled centrally by the parent org also. They have IT ofc but they usually do POS and desktops/servers. The OT/SCADA systems are usually totally separate and not touched by the white collar IT systems.

2) Yes, obvious it is Russia doing this. Very handy to be able to disrupt food supply and they are also checking our response and time to restore.

Re:Supermarket freezers across Europe hit by second suspecte... by _kblcuk_ on Monday November 02, 2026 @08:03AM (#50336282)
> obvious it is Russia

I love how we're back to good ol' times that there is only one "evil empire", and it's completely impossible that anyone else from dozen of others possible bad actors is involved

/sarcasm

Re:Supermarket freezers across Europe hit by second suspecte... by MadameMinty on Monday November 02, 2026 @08:08AM (#50336337)
1. Both empires are evil. 2. Russia still did that one.
Re:Supermarket freezers across Europe hit by second suspecte... by vlyan on Monday November 02, 2026 @08:47AM (#50336740)
>Yes, obvious it is Russia doing this

how is that possible? we're all dead from the plague.

Re:Supermarket freezers across Europe hit by second suspecte... by parsatomosu on Monday November 02, 2026 @08:41AM (#50336686)
imagine that happens to a nuclear reactor
Re:Supermarket freezers across Europe hit by second suspecte... by elashri on Monday November 02, 2026 @09:11AM (#50337050)
I wonder if any of EU reactors is connected to the open Internet with a weekly password reset policy, where you can use the control rods from the convenient of your home.
Re:Supermarket freezers across Europe hit by second suspecte... by SoftTalker on Monday November 02, 2026 @10:03AM (#50337759)
Likely none, very few reactors have been built since the internet was widely available, and the designs are even older than that.
Re:Supermarket freezers across Europe hit by second suspecte... by Jmstdy95 on Monday November 02, 2026 @07:11AM (#50335773)
that's insane, they just got hit recently right?
Re:Supermarket freezers across Europe hit by second suspecte... by testfrequency on Monday November 02, 2026 @07:30AM (#50335958)
“Hit by second”
Re:Supermarket freezers across Europe hit by second suspecte... by fergie on Monday November 02, 2026 @06:50AM (#50335616)
Hackers remotely override settings on thousands of freezers, fridges and chiller cabinets, pushing them from as low as -27C to well over 50C. Intermarché, Coopérative U, Carrefour, Leclerc and Monoprix chains among those affected.
Re:Supermarket freezers across Europe hit by second suspecte... by sylware on Monday November 02, 2026 @06:51AM (#50335625)
monoprix is french, and it seems it was limited to sweeden and belgium.

Hoax?

Re:Supermarket freezers across Europe hit by second suspecte... by maeln on Monday November 02, 2026 @07:54AM (#50336167)
They are all french brands. I think he is referring to the previous hack that happen last month. Looks like a AI-generated comment tbf.
Re:Supermarket freezers across Europe hit by second suspecte... by lrasinen on Monday November 02, 2026 @07:29AM (#50335953)
That sounds like the October event which was focused in France. The current one is all over Europe, from Ireland to Finland.
Re:Supermarket freezers across Europe hit by second suspecte... by bestouff on Monday November 02, 2026 @07:55AM (#50336182)
All of GP's names are French
Re:Supermarket freezers across Europe hit by second suspecte... by tniemi on Monday November 02, 2026 @04:33PM (#50344108)
This of course sucks, but I can easily imagine way worse wake-up calls for cybersecurity...
Re:Supermarket freezers across Europe hit by second suspecte... by krater23 on Monday November 02, 2026 @04:34PM (#50344127)
Okay, patches are out since some month, but not installed. The devices are directly accessible through the web. There are default passwords.

I think this is the only way to explain supermarkets how IT security works. What a shame about the lovely food :(

Re:Supermarket freezers across Europe hit by second suspecte... by Grimeton on Monday November 02, 2026 @07:57PM (#50346559)
Very good. Do it till they learn. A 3rd and 4th wave please.
Re:Supermarket freezers across Europe hit by second suspecte... by brokenmachine on Monday November 02, 2026 @08:13PM (#50346713)
Why not a physical switch you have to press to enable defrost mode?

Then at least the hacker couldn't just switch off 1000 freezers that are full of food at once.

Re:Supermarket freezers across Europe hit by second suspecte... by lambdaone on Tuesday November 03, 2026 @05:05AM (#50350071)
This is a total failure by the vendors of these freezers.

If you charge money for something that is critical national infrastructure - and the food delivery pipeline is absolutely CNI - and you connect it to the Internet, you should also be responsible for keeping it secure - or at the very minimum at least trying to.

The same goes for other CNI such as telecoms, broadcasting, banking and payment processing infrastructure, cloud computing, electricity, gas and water supply, traffic signalling... all modern economies are now almost totally dependent on so many different interlocking internet-connected systems.

Failure to understand this is not an excuse. Sadly, the only way to deal with this is legislation.