News for hackers. Stuff that matters.
Re:U.S. indicts two men for running a $20M YouTube content I... by eloff on Friday December 03, 2021 @07:48AM (#29429393)
This kind of scam is enabled by the way Youtube, Facebook, and others offer no way to contact an actual human for help (or if you find a way, you get a useless canned response.) People who realize something is wrong have no forum to air their concerns.
Re:U.S. indicts two men for running a $20M YouTube content I... by travoc on Friday December 03, 2021 @08:13AM (#29429595)
Is there a word for this new world where we find ourselves without the ability to appeal our problems to human rationality, where instead we are continually subjected to the whims of automated systems that no human fully understands?
Re:U.S. indicts two men for running a $20M YouTube content I... by dmos62 on Friday December 03, 2021 @09:34AM (#29430435)
It's an automated bureaucracy (bureaucrazy). It's tyrannical, in that it has power over you and it's unjust and cruel in how it disregards you. You can lump those words together however you like. Tyrannical automated bureaucracy, autotyranny, bureautyranny. You could put the word tech or technological somewhere in there, but I don't think there's much technology in this form of oppression. After all, bureaucracy in itself is a technology (a tool).

That's all from the point of view that this tyranny is external. I'd actually prefer to look at it as something we're subjecting ourselves to. We're half-knowingly turning our tools against us; painting ourselves into a corner; becoming increasingly entangled by our conflicting goals. We're not the victim, but the fool.

Re:U.S. indicts two men for running a $20M YouTube content I... by Humdeee on Friday December 03, 2021 @10:02AM (#29430759)
In - internal issue

Comp - computer/tech

Pet - sub-human, regarded as secondary if at all

Tence - (tense), as in past tense and you will be forgotten

Re:U.S. indicts two men for running a $20M YouTube content I... by raisedbyninjas on Friday December 03, 2021 @12:51PM (#29432866)
This implies that implementing a fair system is beyond their capabilities. I think profitable convenience is more apt to their design choices.
Re:U.S. indicts two men for running a $20M YouTube content I... by xyzzyz on Friday December 03, 2021 @10:50AM (#29431323)
> It's tyrannical, in that it has power over you and it's unjust and cruel in how it disregards you.

Welcome to new bureaucracy, same as old bureaucracy.

Re:U.S. indicts two men for running a $20M YouTube content I... by thechao on Friday December 03, 2021 @09:52AM (#29430627)
Bureaucomputation. (Byur-ah-computation?)
Re:U.S. indicts two men for running a $20M YouTube content I... by rPlayer6554 on Friday December 03, 2021 @09:45AM (#29430570)
Bur-auto-cracy?
Re:U.S. indicts two men for running a $20M YouTube content I... by routerl on Friday December 03, 2021 @09:44AM (#29430558)
Kafkaesque.

Maybe cyber-kafkaesque, but that feels redundant, since the only difference is that it is being done by computers, rather than thoughtless people.

Re:U.S. indicts two men for running a $20M YouTube content I... by nullc on Friday December 03, 2021 @09:59AM (#29430717)
computational-Kafkarcy -- the difference is in the scale and efficiency. Millions of people can be abused at once at practically no cost.
Re:U.S. indicts two men for running a $20M YouTube content I... by tibbetts on Friday December 03, 2021 @09:10AM (#29430178)
Utopia of Rules - our culture thinks that if we just had the right set of rules and everyone fallowed them then everything would work well. This is a flawed belief, like other utopias.
Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @09:59AM (#29430726)
This is one of my major Hacker News pet peeves. People talk about any law whatsoever and people immediately jump to "yeah but what about this crazy edge case" as if the legal system itself doesn't take those into account. They're probably throwing lots of babies away since bathwater won't ever be microbe-free.
Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @10:34AM (#29431156)
People immediately jump to "yeah but what about this crazy edge case" because they know the law will be applied to hundreds of millions of people and that crazy edge case will actually happen many times.

And if you can't say ahead of time what a judge should do with that law against that edge case, you have a legal vulnerability. Something that will cause "hard cases make bad law." Something that will be abused by the rich and powerful and against the poor and vulnerable. You have a bad law.

What you're advocating for is not thinking about the consequences of legislation before passing it.

Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @12:08PM (#29432328)
Where am I advocating for anything? Please don't put words in my mouth. What I am complaining about is people immediately jumping to completely dismiss the discussed laws and even the need for them just because the posters assume they don't cover edge cases. This is done without understanding or even reading the laws themselves, nor the legal process that will be used to enforce them, nor how the individual legal systems of each countries work in regards to those edge cases. The ironic part is that in the last two or three cases where I saw it happen, the laws themselves already had the edge cases covered!

And honestly, uninformed people talking about a law without doing an iota of research won't make a single difference in the world. Hacker News armchair amateur lawyers are not fighting for anyone, not even for themselves.

Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @12:39PM (#29432722)
> What I am complaining about is people immediately jumping to dismiss the discussed laws and even the need for them just because the posters assume they don't cover edge cases. This is done without understanding or even reading the laws themselves, nor the legal process that will be used to enforce them, nor how the legal system works in regards to those edge cases.

This reads like "these dumdums can't possibly understand the law because only lawyers can understand the law and everyone else needs to shut up."

How is that compatible with a democracy? Don't voters have to be able to understand what their legislators are doing on their behalf? Are we all just permanently screwed?

It's not as if these criticisms don't come to fruition. People said DMCA 1201 would be a bad law from the beginning, and it still is. Sex workers objected to SESTA even though they were the ones it was supposed to protect, politicians passed it over their objection, and the bad things predicted to happen then happened. It is the calls to "reform" CDA 230 that seem to lack any understanding of the law, the reasons for it, or even what it does.

The most common flaw in new legislation is the failure to account for unintended consequences from bad edge cases and perverse incentives. It is actually really hard to create a law without these things. The discussion of how to avoid them, or even if they can be avoided sufficiently to cause the proposed law to be a net positive in the world, is really important.

Here's another example. This year, the Supreme Court did some good in reining in the CFAA:

https://www.lawfareblog.com/supreme-court-reins-cfaa-van-bur...

This is your system working, right? But the CFAA was passed in 1986. We lived under that uncertainty, and it caused much turmoil, for thirty five years. That's bad. We should want for that not to happen.

Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @12:45PM (#29432792)
> This reads like "these dumdums can't possibly understand the law because only lawyers can understand the law and everyone else needs to shut up."

It's not. It's more "these [otherwise very intelligent people] can't possibly understand the law because they haven't bothered to read it, as they're merely reacting to the description of it by another poster" and just posted their first reaction to it on a HN post. This is visible when the answers to their posts is "yeah... the law covers that".

People publicly criticising laws with informed articles (or even people repeating talking points from those) is very healthy, but VERY different from armchair commenters who use their own ignorance about a law as fodder for criticising it and for advocating for their own position (normally to dismiss the law altogether).

We are clearly talking about two very different things here.

Unlike you're implying, I also don't want to censor anything and I'm not advocating for anything. Discussion is healthy, uninformed discussion backing radical opinions is noise.

> Here's another example. This year, the Supreme Court did some good in reining in the CFAA:

I also don't see how this has anything to do with what I'm saying. Maybe I wasn't clear in my first post, but I'm pretty sure I was in my second.

Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @12:56PM (#29432926)
> We are clearly talking about two very different things here.

I don't think you can separate them so easily. People make mistakes. They make assumptions. They lack information. That shouldn't make them ineligible to participate in the debate, because the debate is the process by which those mistakes and assumptions get corrected and people arrive at a consensus. If they just shut up, they'll still be wrong, but then no one will correct them, and no one with the same wrong assumptions will see the correction.

And they're not always wrong.

Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @12:57PM (#29432938)
Once again I ask you: where did I say it makes them ineligible? Why can't I criticise the behaviour?
Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @12:59PM (#29432968)
You're criticizing the wrong thing. Address the specific instance when they get it wrong, not the general idea of being concerned about edge cases, which in many cases actually are highly problematic.
Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @01:07PM (#29433056)
Once again you are putting words into my mouth. I never said that worrying about edge cases is wrong, nor that discussing them was. The sport of claiming that they aren't handled when they actually are, however, is a pet peeve of mine. I hope you see the irony of claiming that someone having a pet peeve is incompatible with democracy.
Re:U.S. indicts two men for running a $20M YouTube content I... by nitrogen on Friday December 03, 2021 @12:14PM (#29432411)
[edit: the parent comment was edited so this comment applies to a previous version]

Constructive feedback: the first sentence isn't necessary. People will only see the anger and not the actual point. The second sentence stands on its own.

Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @12:16PM (#29432442)
You're right. Sorry about that, but it angers me when people put words in my mouth.
Re:U.S. indicts two men for running a $20M YouTube content I... by Aerroon on Friday December 03, 2021 @11:50AM (#29432100)
>People immediately jump to "yeah but what about this crazy edge case" because they know the law will be applied to hundreds of millions of people and that crazy edge case will actually happen many times.

And it shouldn't be too surprising that this happens on HN. Programming has taught me to specifically pay attention to edge cases and evaluate how likely they are and what kind of consequences may follow. This same pattern of thinking then gets applied to other things in life. Laws are one of the closest analogues to programming.

Re:U.S. indicts two men for running a $20M YouTube content I... by dubya on Friday December 03, 2021 @10:47PM (#29438528)
Not exactly a new idea.

  They constantly try to escape 
  From the darkness outside and within 
  By dreaming of systems so perfect that no one will need to be good. 
T S Eliot, The Rock
Re:U.S. indicts two men for running a $20M YouTube content I... by SapporoChris on Friday December 03, 2021 @09:28AM (#29430373)
"Utopia of Rules - our culture thinks that if we just had the right set of rules and everyone fallowed them then everything would work well." I hate to be pedantic, but your typo fallowed is literally the opposite of your intended followed. https://www.wordnik.com/words/fallow adjective Characterized by inactivity.

However, you have got my interest. What is the flaw in the reasoning?

Re:U.S. indicts two men for running a $20M YouTube content I... by justinclift on Friday December 03, 2021 @11:32AM (#29431869)
> What is the flaw in the reasoning?

Because the world is a very wide and varied place, with far more range of human situations than a set of rules is able to adequately deal with. Probably ever.

Re:U.S. indicts two men for running a $20M YouTube content I... by ufmace on Friday December 03, 2021 @12:25PM (#29432538)
More so, any system of rules that was anywhere near complete enough to deal with every situation ever would be so huge and complex that no human could ever read and understand it all, and even searching it properly would be impossible. Which will certainly lead to parts of the rule system contradicting each other and actual cases following one or the other or something else entirely depending on what the person applying it to the case was able to find.

And if some individual's ability to find things or not decides what happens, then we're right back where we started, at a rather arbitrary system vulnerable to corruption. In which case, why did we even bother making this huge incomprehensible set of rules?

See for example the US Tax Code.

Re:U.S. indicts two men for running a $20M YouTube content I... by Goronmon on Friday December 03, 2021 @09:16AM (#29430238)
Utopia of Rules - our culture thinks that if we just had the right set of rules and everyone fallowed them then everything would work well. This is a flawed belief, like other utopias.

I don't see what about ContentID is related to the "Utopia of Rules" issue. ContentID seems more like a problem related to issues of capitalism, where a corporation will make decisions to maximum profits at the expense of any human or social impacts. Alongside the inability to effectively reign in corporations who make such decisions.

Re:U.S. indicts two men for running a $20M YouTube content I... by sidewndr46 on Friday December 03, 2021 @10:10AM (#29430877)
ContentID is less of a "Utopia of Rules" and more of a "Kingdom of dictates". Google dictates you are subject to ContentID if you want to participate in YouTube. If you don't want to be subject to that, leave the kingdom.
Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @10:49AM (#29431312)
> ContentID seems more like a problem related to issues of capitalism, where a corporation will make decisions to maximum profits at the expense of any human or social impacts.

Capitalism is the thing where there is supposed to be vigorous free market competition and ContentID would have no power. Because even if 70% of the services were getting it wrong, anyone could switch to any of the other 30% with minimal friction, and then the original 70% would fix their shit or lose market share.

Capitalism isn't a synonym for anarchy. It needs, for example, government enforcement of property rights. But it also needs antitrust. Constraints on vertical integration.

The lack of effective antitrust enforcement has allowed markets to concentrate. Which removes competitive pressure, which allows incumbents to make rules that benefit them and their business partners at the expense of customers who now have high switching costs. Enabling the "Utopia of Rules."

Re:U.S. indicts two men for running a $20M YouTube content I... by notreallyserio on Friday December 03, 2021 @11:13AM (#29431598)
ContentID wasn't built because Google thought it would be a great service for end users. It was made in response to a lawsuit by, IIRC, Viacom. There's no practical way for a competitor to operate without their own version of ContentID as it is a function of copyright law and not market forces.

Even so, I would bet the vast majority Google's customers that are aware of ContentID like ContentID and want it to spread everywhere, to all companies in all nations. I mean, how likely is it that Ford (a big customer) would move to UpstartVideo.biz because they don't automatically analyze uploaded videos?

Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @01:16PM (#29433186)
> There's no practical way for a competitor to operate without their own version of ContentID as it is a function of copyright law and not market forces.

Which part of copyright law is the ContentID part? It's not in DMCA 512 anywhere I can see.

YouTube in particular had problems because in their early days they were, shall we say, not well-counseled on the copyright front, and were still getting sued over that. They were also trying to make nice with Hollywood to try to get them to license premium content.

Many competing video services don't have anything like ContentID. But they also don't have priority search results on google.com, so content creators don't want to use them.

And the "you're not the customer, you're the product" trope doesn't really apply -- in a competitive market, suppliers have a choice in who to sell through too. And Ford follows the eyeballs.

Re:U.S. indicts two men for running a $20M YouTube content I... by notreallyserio on Friday December 03, 2021 @02:33PM (#29434228)
> Which part of copyright law is the ContentID part? It's not in DMCA 512 anywhere I can see.

It's a measure to avoid legal ramifications under the DMCA and other acts.

> Many competing video services don't have anything like ContentID. But they also don't have priority search results on google.com, so content creators don't want to use them.

It's only a matter of time that they'll fold due to lack of interest, fold due to lawsuits, or implement ContentID or similar. Or they'll restrict and moderate uploads manually which has exactly the same effect, or perhaps even worse (still erring on the side of legal caution).

Re:U.S. indicts two men for running a $20M YouTube content I... by AnthonyMouse on Friday December 03, 2021 @04:08PM (#29435493)
> It's a measure to avoid legal ramifications under the DMCA and other acts.

Why would there be "legal ramifications" for someone complying with the ordinary DMCA notice and takedown process?

> It's only a matter of time that they'll fold due to lack of interest, fold due to lawsuits, or implement ContentID or similar.

It has been decades. They're still there.

The lack of popularity is for the reason already mentioned. If your YouTube video gets on the first page of Google search results and the exact same video hosted on some other site doesn't, what are content creators going to use?

Re:U.S. indicts two men for running a $20M YouTube content I... by me_me_me on Friday December 03, 2021 @09:03AM (#29430106)
Its the same when trying to get mortgage when you are not on fixed salary income.

"Computer says no", "But on average over last 5 years I make 5x what you need me to earn", "Sorry, but computer says no"

Re:U.S. indicts two men for running a $20M YouTube content I... by boringg on Friday December 03, 2021 @09:08AM (#29430155)
Oh yah the mortgage thing is hilarious in that you would think banks were smarter than they are (spoiler alert: they arent). Really demoralizing to see how mechanic a bank is, also means that you can understand how risk accrues secretly in a bank due to them being so mechanical.
Re:U.S. indicts two men for running a $20M YouTube content I... by g_p on Friday December 03, 2021 @08:17AM (#29429641)
Kafkaesque?
Re:U.S. indicts two men for running a $20M YouTube content I... by ClumsyPilot on Friday December 03, 2021 @10:15AM (#29430931)
Its kafkaesque, the established world for inconprehensible and cruel bureaucracy that destroys lives for no reason. The term predates internet.
Re:U.S. indicts two men for running a $20M YouTube content I... by tlb on Friday December 03, 2021 @10:34AM (#29431158)
It’s a strong assumption that humans are more rational than machines. Certainly typical customer service reps get bamboozled frequently, such as with SIM-swap scams. Even supposedly highly rational professionals like judges are often wrong. You might find that overall, human failures are worse than code-as-policy failures.
Re:U.S. indicts two men for running a $20M YouTube content I... by routerl on Friday December 03, 2021 @02:06PM (#29433845)
Machines aren't rational at all. That is, they do not respond to reasons.

Machine behaviour is only ever caused (i.e. syntactic), not reasoned.

When a human follows a rule, for example as part of a bureaucracy, then our behaviour is merely caused. But we can also be given reasons to not follow the given rule.

This is precisely why "I was just following orders" is not a valid defence; even soldiers are expected to use their reasoning to disobey illegal orders.

Re:U.S. indicts two men for running a $20M YouTube content I... by gpderetta on Friday December 03, 2021 @10:44AM (#29431254)
Well, the amount of damage an incompetent human can deal is much more limited than an incompetent but very efficient machine.
Re:U.S. indicts two men for running a $20M YouTube content I... by goblin89 on Friday December 03, 2021 @10:10AM (#29430873)
The situation with almost-no-appeal big tech platforms reminds me of an article titled “the human-built world is not build for humans”[0].

Related phenomenons keep coming up (cities for cars, ecosystems of tokens and identities dependent on remembering secret passkeys, and so on). Desires to profit and to not have to trust each other keeps motivating humans’ attempts to devise environments that are hostile to humans themselves.

[0] https://theconvivialsociety.substack.com/p/the-human-built-w...

Re:U.S. indicts two men for running a $20M YouTube content I... by domador on Friday December 03, 2021 @10:00AM (#29430731)
How about "autocratic", with an emphasis on "auto"?
Re:U.S. indicts two men for running a $20M YouTube content I... by nono-no-no on Friday December 03, 2021 @08:26AM (#29429748)
Dystopia
Re:U.S. indicts two men for running a $20M YouTube content I... by domador on Friday December 03, 2021 @10:05AM (#29430801)
DystopAI
Re:U.S. indicts two men for running a $20M YouTube content I... by CoastalCoder on Friday December 03, 2021 @09:16AM (#29430239)
I don't think this answers your question, but it was exemplified in the movie "Brazil", iirc.
Re:U.S. indicts two men for running a $20M YouTube content I... by loceng on Friday December 03, 2021 @10:25AM (#29431046)
Criminal [for the parties facilitating it by allowing it], comes to mind as a naming option.
Re:U.S. indicts two men for running a $20M YouTube content I... by gostsamo on Friday December 03, 2021 @08:26AM (#29429745)
Kafka's processing distopia.
Re:U.S. indicts two men for running a $20M YouTube content I... by soperj on Friday December 03, 2021 @11:37AM (#29431924)
Is this really new? This is pretty much exactly what Kafka writes.
Re:U.S. indicts two men for running a $20M YouTube content I... by travoc on Friday December 03, 2021 @01:35PM (#29433419)
It’s new in the sense that it suddenly afflicts my family on an almost daily basis.
Re:U.S. indicts two men for running a $20M YouTube content I... by kansface on Friday December 03, 2021 @01:53PM (#29433657)
Check out The Trial or The Castle for examples of old world systems that existed outside of the grace of human rationality, indifferent to justice and human suffering alike.
Re:U.S. indicts two men for running a $20M YouTube content I... by rchaud on Friday December 03, 2021 @11:16AM (#29431634)
How about:

"You get what you pay for"

Re:U.S. indicts two men for running a $20M YouTube content I... by hindsightbias on Friday December 03, 2021 @12:23PM (#29432516)
It’s interesting how people expect all sorts of protections for services they pay nothing to.

Get a record label or agent if you want or need “protection”

Re:U.S. indicts two men for running a $20M YouTube content I... by HPsquared on Friday December 03, 2021 @10:13AM (#29430909)
"Computer says no"
Re:U.S. indicts two men for running a $20M YouTube content I... by quercusa on Friday December 03, 2021 @10:05AM (#29430802)
Harlan Ellison described it in I Have No Mouth, and I Must Scream.
Re:U.S. indicts two men for running a $20M YouTube content I... by remram on Friday December 03, 2021 @10:16PM (#29438368)
That machine is actually sentient thought, and openly hateful.
Re:U.S. indicts two men for running a $20M YouTube content I... by dangoor on Friday December 03, 2021 @09:42AM (#29430525)
web3
Re:U.S. indicts two men for running a $20M YouTube content I... by treeman79 on Friday December 03, 2021 @11:05AM (#29431505)
This is the purpose of a court system.
Re:U.S. indicts two men for running a $20M YouTube content I... by junon on Friday December 03, 2021 @09:10AM (#29430169)
Broken.
Re:U.S. indicts two men for running a $20M YouTube content I... by sharperguy on Friday December 03, 2021 @09:07AM (#29430138)
Customer service
Re:U.S. indicts two men for running a $20M YouTube content I... by Taylor_OD on Friday December 03, 2021 @10:06AM (#29430826)
"new" haha. Check out the trial by franz kafka
Re:U.S. indicts two men for running a $20M YouTube content I... by munificent on Friday December 03, 2021 @12:47PM (#29432812)
Automatacracy.
Re:U.S. indicts two men for running a $20M YouTube content I... by robomartin on Friday December 03, 2021 @05:46PM (#29436583)
> Is there a word for this new world where we find ourselves without the ability to appeal our problems to human rationality

How about a term like "millennial business ethics"?

Seriously.

I know some will take this as an insult. I don't offer it in that way. Hear me out for a minute.

The generation that grew up without the internet was just as sophisticated --if not more in some areas-- than millennials. I have news for you, we were doing pretty amazing things with computers and hardware in the 80's an 90's and very little of it was about tricking people to click on ads. Go back and look at AI books from that era and you will find pretty much everything being done today...we just didn't have the hardware and the speed.

Excuse the digression. Growing up without the internet and with conventional brick-and-mortar, in-person businesses meant that person-to-person relationships were important. Nobody --nobody-- from my generation would seriously consider running a business where you absolutely ghost your customers and users. That's just unthinkable. That is not the way human beings related to each other in any pursuit.

However, for a generation who's reality has been looking at a screen and clicking buttons far more so than engaging with other humans in person, the idea of not bothering with real person-to-person problem solving might just be perfectly logical and sensible. Why bother? You can do everything with buttons on a touchscreen. Except, you can't.

To me this is a cultural problem. I have often imagine that some of the people who built these companies had the social skills and maturity of a brick. I know this isn't entirely accurate. Yet, how else does one explicitly make these choices? I can excuse social ineptitude as a sign of the time. The alternative would be to make such a choice while knowing just how harmful it could be. That is pure evil.

They have built mechanisms where destroying someone's business overnight, with no path to having a proper person-to-person business discussion, is deemed normal and acceptable. Talk to people who's lives were turned upside-down by the likes of Amazon, Facebook and Google and you'll learn just how horrific this kind of thing can be on the receiving end of the algorithms.

On this planet, today, if these three companies ban your from using their services, you do not exist. Period. Try running a business without using these channels (and their associated properties) for marketing and delivery and see how well you can do.

I am not a big government guy at all, quite to the contrary. However, I have, for some time, felt that this particular issue is one that needs truly intrusive government intervention. Companies of this scale and importance should not be able to kill your business on any given Monday and just ghost you forever. That is just plain wrong. And evil.

Re:U.S. indicts two men for running a $20M YouTube content I... by remram on Friday December 03, 2021 @10:20PM (#29438390)
If anything I blame it on the previous generation failing to understand anything about this new world. It should really come as no surprise that a Congress with a 60+ average age can't deal with any technology-related problem.

Don't forget that Content ID was created because of legislation, YouTube didn't invent DMCAs.

Re:U.S. indicts two men for running a $20M YouTube content I... by robomartin on Saturday December 04, 2021 @01:43AM (#29439207)
You are talking about a different problem. Congress did not make these companies adopt zero customer service and ghosting as their preferred method of engaging with users.

I have friends who invested their life savings in starting businesses on Amazon, only to be shut down without warning and losing it all as a result. Another one had their product cloned by Amazon once he achieved success, they shut down his account and absolutely ghosted him. No way to talk to anyone about any of it. He lost his home as a result. I know people who had their Google accounts suspended with no reason given and no way to contact anyone to resolve the matter, some suffering serious business consequences. Similarly with Facebook and FB advertising.

Such decisions are not made by people with the benefit of healthy human engagement in their lives. This behavior is evil, brutally so.

[dead]
Re:U.S. indicts two men for running a $20M YouTube content I... by dd36 on Friday December 03, 2021 @08:17AM (#29429649)
Unregulated.
Re:U.S. indicts two men for running a $20M YouTube content I... by Jach on Friday December 03, 2021 @08:53AM (#29430004)
Ah yes, the free market system known as copyright.
Re:U.S. indicts two men for running a $20M YouTube content I... by acta_non_verba on Friday December 03, 2021 @08:19AM (#29429665)
I don't know how helpful a deliberate misunderstanding of the current economic model is to this conversation.

Capitalism doesn't forbid sensible regulation, it just hasn't happened as politicians don't really understand the space.

China, which runs a completely different economic system has similar issues.

Re:U.S. indicts two men for running a $20M YouTube content I... by JackFr on Friday December 03, 2021 @08:43AM (#29429908)
Capitalism means different things to different people and in different contexts.

Separation of ownership from management. Tradeable claims on the firm. Legal personhood of the firm. Private property. Free trade between countries. Market determined prices.

But it’s lazy and wrong to use it as a synonym for greed. Despite Gordon Gecko, greed is not good. Just seeing something we consider bad and saying “Capitalism” is a pose and not an argument.

Re:U.S. indicts two men for running a $20M YouTube content I... by pydry on Friday December 03, 2021 @08:26AM (#29429752)
>Capitalism doesn't forbid sensible regulation

It doesnt forbid but it strongly inhibits. A system under which you are able to acquire vast resources then creates the ability to use those vast resources to sway the political process in your favor.

Even when the regulations exist (e.g. antitrust) regulatory capture will inhibit their enforcement.

It's surprising how many people consider this process to be somehow irrelevant or out of scope when you analyze how capitalism functions. It's a core feature.

Re:U.S. indicts two men for running a $20M YouTube content I... by jklinger410 on Friday December 03, 2021 @08:26AM (#29429749)
Capitalism is anti regulation by nature.
Re:U.S. indicts two men for running a $20M YouTube content I... by themaninthedark on Friday December 03, 2021 @08:59AM (#29430070)
Human nature is anti-regulation by nature.

Communism: https://en.wikipedia.org/wiki/Lake_Karachay

Totalitarianism: There were several regulatory oversight failures in Germany during their stint with Fascism

Re:U.S. indicts two men for running a $20M YouTube content I... by jklinger410 on Friday December 03, 2021 @10:20AM (#29430989)
That's crazy considering how much more regulation humans have had than any other observable creature.
Re:U.S. indicts two men for running a $20M YouTube content I... by derekjdanserl on Saturday December 04, 2021 @02:03AM (#29439285)
This just isn’t true. Every social species found in the wild relies on brutal social regulating behaviors that maintain social conditions necessary for group survival.
Re:U.S. indicts two men for running a $20M YouTube content I... by conanbatt on Friday December 03, 2021 @08:19AM (#29429661)
I don't think the URSS had a Customer XP department. Or the government in general for that matter.
Re:U.S. indicts two men for running a $20M YouTube content I... by jd115 on Friday December 03, 2021 @08:21AM (#29429691)
Life.

Right?

Is Life a bad word? No. It's a beautiful word. Does it contain the good, the bad and the ugly? Of course.

Is Capitalism a bad word? No. It's a beautiful idea, and it works significantly better than anything else humans have ever been able to think of on a mass-scale. Does it contain the good the bad and the ugly? Sure.

Re:U.S. indicts two men for running a $20M YouTube content I... by pydry on Friday December 03, 2021 @08:30AM (#29429775)
Capitalism definitely has some of the best PR.
Re:U.S. indicts two men for running a $20M YouTube content I... by LanceH on Friday December 03, 2021 @09:10AM (#29430175)
Yea, all the other systems.
Re:U.S. indicts two men for running a $20M YouTube content I... by jklinger410 on Friday December 03, 2021 @08:25AM (#29429740)
A capitalist society has told you that capitalism is good and you think you're so smart parroting this opinion around.

It's getting very old.

Re:U.S. indicts two men for running a $20M YouTube content I... by themaninthedark on Friday December 03, 2021 @08:48AM (#29429951)
(With apologies to Churchill)

Many forms of commerce have been tried, and will be tried in this world of sin and woe. No one pretends that democracy is perfect or all-wise. Indeed it has been said that capitalism is the worst form of commerce except for all those other forms that have been tried from time to time.

But honestly, GGP replying with a one word answer "Capitalism" and to paraphrase your reply >"The system has brainwashed you" does no one here any good. Please expound on what system you would like to see implemented and why it would not have this problem. You will probably have to defend your ideas but that is what debate is for.

Re:U.S. indicts two men for running a $20M YouTube content I... by 7sidedmarble on Friday December 03, 2021 @08:56AM (#29430043)
>But honestly, GGP replying with a one word answer "Capitalism" and to paraphrase your reply >"The system has brainwashed you" does no one here any good. Please expound on what system you would like to see implemented and why it would not have this problem.

Do you not see the double standard in this very post of yours? You're chastising him with 'please recommend what system we should use then' and at the same time claiming the advantage to capitalism is that it's an imperfect system, yet still better then anything else we've come up with.

If you believe human beings have not thought of any better systems or ideas, then why would you ask him to produce one, other then you would just shut it down with that same argument? It just seems intellectually lazy. If you believe this then no one could ever sway you. At that point don't pretend to be interested in hearing alternatives, just say you've made up your mind.

Re:U.S. indicts two men for running a $20M YouTube content I... by ziddoap on Friday December 03, 2021 @08:54AM (#29430014)
>Please expound on what system you would like to see implemented and why it would not have this problem.

While I agree simply saying "capitalism" and hand-waving at "brainwashing" are both not great conversation starters, your demands are equally unhelpful, no matter how nicely you phrase it.

One does not require a solution to a problem in order to identify a problem.

Re:U.S. indicts two men for running a $20M YouTube content I... by jd115 on Friday December 03, 2021 @10:33AM (#29431141)
Quite the contrary. I have now lived half my life under a communist regime and half under a capitalist one. Let me be abundantly clear: I far prefer the latter. I like where it is, and I like where it's headed. I NEVER want to hear about communism ever again.

Here's the main differences I see:

  1. Capitalism is a social construct. It embraces human greed and builds upon it. That's why it works so well. 
  2. Communism is merely a short-term con scheme (granted, on a rather large scale). It embraces hypocrisy, pretends to shun greed, steals everyone's chips and runs, while making people build some idealistic nice stuff which all collapses to dust and misery the moment the top runs away with the money.
  3. There is no 3. People like to wank about with all sorts of flowery ideas about capitalism minus the greed, but that's just communism really.
Re:U.S. indicts two men for running a $20M YouTube content I... by InitialLastName on Friday December 03, 2021 @12:20PM (#29432479)
As far as I can tell, nowhere has actually implemented either full-scale capitalism or full-scale communism in the last human lifetime. At its most extreme, there have been some planned-economy socialist states (selling themselves as a "stepping stone to communism") and some thoroughly regulated, state-subsidized free-market systems.

I suppose there have also been some failed states that devolved power to a variety of local systems; maybe it's some of those that you have lived under?

One of the sensible #3s you might be missing, by the way, could be something along the lines of "free markets with enough regulation to protect the commons and enough social spending to invest in the populace (encouraging future innovation and mobility) and enough of a safety net to limit desperation (to keep the pitchforks out of the ownership class's stomachs)"

Re:U.S. indicts two men for running a $20M YouTube content I... by jklinger410 on Friday December 03, 2021 @11:50AM (#29432096)
1. Communism is a social construct. It embraces human goodness and builds upon it. That's why it is ethical and good.

2. Capitalism is merely a short-term con scheme (granted, on a rather large scale.) It embraces hypocrisy, encourages greed, steals from the poor and gives to the rich, while making people build some idealistic idea of competitive fairness while burning the entire planet to shreds while the top run away with the resources and quality of life.

3. There is no 3. People like to pretend they understand world history and economics with all these false ideas that lack context of how capitalism is better, when it's just propaganda that hides the resources and military strategy that went behind the current layout of the world economy.

Re:U.S. indicts two men for running a $20M YouTube content I... by jd115 on Saturday December 04, 2021 @07:37AM (#29440463)
Adorable.

You've never actually been on the receiving end of communism, have you? Seems like you just enjoy prescribing it and bashing what actually works (as all communists do).

You stole my words verbatim. As all communists do (steal). Because they are completely devoid of any and all creativity and individuality. It's in the word itself. But hey, if we say that owning stuff is bad, we can get away with stealing as much as we want, right? Genius (not).

Look, you can keep calling the black colour white, but it doesn't make it so.

The only reason anyone can call communism good and continue to justify its horrendous monstrosity DECADES AFTER it flopped and sprayed diarrhoea everywhere, is because of incurable guilt consciousness. Which all communists have, because they know they're worthless.

"Communism is a social construct"... my ass. There's never been anything more anti-social or more vile. Trust me, I am well aware of the other horrors of the 20th century. This one tops them all.

Re:U.S. indicts two men for running a $20M YouTube content I... by scrose on Friday December 03, 2021 @11:18AM (#29431652)
What country do you live in that has a purely capitalist system? I’m curious how that would work out.

Even the USA has a lot of socialist policies that primarily benefit the wealthy(ie. Taxpayer funded mortgage deductions)

Re:U.S. indicts two men for running a $20M YouTube content I... by povik on Friday December 03, 2021 @08:40AM (#29429859)
I happen to come from that part of the world where something radically different has been tried out, and will also tell you capitalism is good (considering the alternatives).
Re:U.S. indicts two men for running a $20M YouTube content I... by hackflip on Friday December 03, 2021 @08:39AM (#29429844)
I don't think capitalism is good, I just think the alternatives are worse.
Re:U.S. indicts two men for running a $20M YouTube content I... by 7sidedmarble on Friday December 03, 2021 @08:44AM (#29429917)
Is it not a little pessimistic (and not to mention, very convenient for the ruling class) to believe that we've reached the peak process of resource allocation and community building in the western world of 2021? There is no possibility for an alternative to the current system that is slightly more equitable to slightly more people?

I think that's why these statements sound like cheerleading for the status quo.

Re:U.S. indicts two men for running a $20M YouTube content I... by mistermann on Friday December 03, 2021 @09:12AM (#29430192)
It's like propaganda (Our most sacred institution) has killed people's imagination and hardened their hearts.
Re:U.S. indicts two men for running a $20M YouTube content I... by finiteseries on Friday December 03, 2021 @09:31AM (#29430408)
The twentieth century and its experiments in alternative resource allocation and community building are not propaganda, it happened.

It wasn’t live tweeted, but we do, actually, have records. Some people were even there!

Re:U.S. indicts two men for running a $20M YouTube content I... by jd115 on Friday December 03, 2021 @09:50AM (#29430606)
Yes, yes we were.. and it's the last place we want to find ourselves again.
Re:U.S. indicts two men for running a $20M YouTube content I... by mistermann on Friday December 03, 2021 @10:24AM (#29431037)
propaganda: information, especially [but not exclusively; nuance abounds] of a biased or misleading nature, used to promote or publicize a particular political cause or point of view.

This reminds me of this article currently on the front page:

https://quillette.com/2021/11/29/the-universal-structure-of-...

https://news.ycombinator.com/item?id=29408567

People think about and perceive reality in "stories" (processed heuristically), because that is how we communicate about it - in journalism, in conversations, on social media, almost everywhere (there are exceptions: software, hard sciences, etc [1]) - from the day we are born to the day we die. We don't really know any other form in daily practice, so we do not realize it - it is the fabric of reality. A (simplistic) alternative would be speaking to each other like ~autistic, emotionless, hyper-pedantic, object-oriented, robotic AI agents...which human beings tend to dislike, strongly.

In this example, I've made an allegation (and made reference to one example of a story that (allegedly) involved propaganda):

>> It's like propaganda (Our most sacred institution) has killed people's imagination and hardened their hearts.

Now, I am countered ("debunked" in modern day increasingly popular subjective parlance, as opposed to "disproven" in objective parlance), by a ~story (which based on my experience, would "rank highly" among observers, perhaps due to its consistency with other stories: "records", "fact"-based journalism):

> The twentieth century and its experiments in alternative resource allocation and community building are not propaganda, it happened.

> It wasn’t live tweeted, but we do, actually, have records. Some people were even there!

In no way did I objectively/physically assert that the entirety of "The twentieth century and its experiments in alternative resource allocation and community building" are propaganda or that they did not happen.

In no way did I say that "the" (a rather cognitively magical word) events (the specifics of which we do not know (and do not realize we do not know), even completely leaving aside the infinitely complex underlying causality) of January 6 did not happen.

However, to various agents/observers within this system that we live, I did say these things. It did not actually happen, but due to the nature of reality [2], if they are perceived as happening (which can occur in many ways), they then become Real (as opposed to True), and are then cognitively processed, stored, recovered (on demand), and perceived as reality itself. And if many agents agree upon a story, it then becomes "Truth" (and perceived as Truth), and then documented as Objective History.

tl;dr: Plato's Allegory of the Cave may have some truth to it.

[1] Interestingly, these domains tend to be massively more accomplished than the rest of reality. Whether the unusual way they deal in perception (extremely simplified: objectively rather than subjectively) has anything to do with that, I will leave as an exercise to the reader.

[2] Reality is a very interesting word. In Scientific Materialistic oriented cultures, it is typically perceived (recursively, as "reality") as consisting of physical objects, and events involving physical objects. Reality does indeed consist of these things, but that is but a slice of the entirety of it. However, ideas such this can be easily debunked, because they "are" (another cognitively magical word) "woo woo" - and thus the local minima of Maya is maintained indefinitely.

Ironically, this too is a story. Which story is more true, is also left as an exercise to the reader.

Re:U.S. indicts two men for running a $20M YouTube content I... by matheusmoreira on Friday December 03, 2021 @07:08PM (#29437253)
Capitalism may be the best economic model. The only alternative is a non-economic model: post-scarcity. A world where there's an abundance of goods and resources would have no need to economize at all.

The internet is an example. Data is abundant and can be copied and distributed infinitely at virtually no cost. People actually have to impose artificial scarcity on data in order to retrofit an economic system into the virtual world.

Re:U.S. indicts two men for running a $20M YouTube content I... by pokot0 on Friday December 03, 2021 @11:58AM (#29432196)
100% agree. They reap the benefits of the automation efficiency while not paying the costs of it. I think these companies should be considered directly responsible if they don't pay royalties to the rightful owners.

This should include how the royalties are split when multiple properties are connected to the same Ad (ex: one video that contains a song and a commentary). Right now, for their convenience they only pay the stronger party (usually the song rights holder) and ignore the other party. I think they should be legally required to split the revenues fairly.

Is it a hard problem to solve and risk a lawsuit hell? Sure, but they did solve way harder problems when they had the incentive to do so and certainly have the resources to solve this one. It's also rather easy to solve 90% of the problem and not being blatantly unfair, and I think 90% is way better than 0%.

Re:U.S. indicts two men for running a $20M YouTube content I... by SR2Z on Friday December 03, 2021 @01:44PM (#29433541)
To put this really bluntly, these companies would _prefer_ that kind of system. Right now the problem is that they are held legally liable if they incorrectly reject a copyright complaint (which, by the way, can only be determined to be valid in court) but only run the risk of pissing off users if they accept a fraudulent one.

The problem here is not convenience, it's that copyright was designed for an era when it was kind of hard to copy things. The DMCA was a good shim to make it feasible for Internet companies to even exist, but it's not enough to fix things in a world where literally every single bit of IP can be copied or downloaded in less than a day.

If, for example, Congress required content owners to submit copies of their works to some centralized US copyright database as a condition for being eligible to receive damages from platforms, that would go a long way to fix things on its own. Expanding the explicit set of fair use exemptions and allowing them to matter outside of a court would also be a big help.

Re:U.S. indicts two men for running a $20M YouTube content I... by noodlesUK on Friday December 03, 2021 @08:24AM (#29429731)
Surely there is some case that could be brought against YouTube by an EU citizen or someone else in a country where automated decision making is limited without human review, no?
Re:U.S. indicts two men for running a $20M YouTube content I... by kevincox on Friday December 03, 2021 @08:58AM (#29430066)
I don't know what the argument is though. You have agreed to this Content ID system and automatically distributing the ad revenue based on YouTube's discretion when you signed up.

Note that the system also has advantages. As a publisher you are protected from lawsuits most of the time, the worst case outcome is that you don't get revenue from a video or that you get banned from YouTube.

I'm not saying that the tradeoff is optimal for creators but I don't see how what YouTube is doing is illegal. Unless you try to assert that you were forced to accept the ToS because YouTube is effectively a monopoly. But I find that a really hard argument to make.

Re:U.S. indicts two men for running a $20M YouTube content I... by Retric on Friday December 03, 2021 @09:05AM (#29430121)
Contracts are limited in what they can enforce. A lesser known example is if you don’t benefit in any way then you can’t form a contract.

Which for example brings up the obvious approach of to sue YouTube for copyright infringement as they don’t have the rights to display your video if their not paying you. I expect you would lose that argument, but it might not be thrown out of court.

Re:U.S. indicts two men for running a $20M YouTube content I... by kevincox on Friday December 03, 2021 @09:08AM (#29430151)
But as I said there is some benefit for those posting to YouTube. So it seems like it could well be an enforceable contract.
Re:U.S. indicts two men for running a $20M YouTube content I... by Retric on Friday December 03, 2021 @09:12AM (#29430190)
That’s one argument, but it’s up to the courts to decide if it’s true.
Re:U.S. indicts two men for running a $20M YouTube content I... by Filligree on Friday December 03, 2021 @09:55AM (#29430668)
The courts would point out that you’re free to take the video down at any time.
Re:U.S. indicts two men for running a $20M YouTube content I... by ClumsyPilot on Friday December 03, 2021 @10:22AM (#29431012)
That's irrelevant. There is a legal standard "Arbitrary and Capricious" , where the party makes a business decision out of spite, for no good reason and with no consideration for interests of others.

Google is respobsible for decisions they make, it's their problem that they use faulty automation.

Re:U.S. indicts two men for running a $20M YouTube content I... by Retric on Friday December 03, 2021 @02:57PM (#29434514)
Except you can’t go back and take them down before Google decides not to pay you.
Re:U.S. indicts two men for running a $20M YouTube content I... by mellavora on Friday December 03, 2021 @09:17AM (#29430256)
The argument is that the GDPR requires companies to provide human review.
Re:U.S. indicts two men for running a $20M YouTube content I... by Nextgrid on Friday December 03, 2021 @11:13AM (#29431599)
The GDPR is very poorly enforced and regulators have shown no desire to enforce it. At least in the UK, the process requires you to try and get in touch with the company to resolve it and give them 30 days to reply, providing evidence of your attempts (a bit difficult with online forms as opposed to emails - I guess you have to take screenshots of the contact form before you submit?), and if you still don't get a satisfactory response you can raise a complaint with the regulator where from my experience it just goes to a black hole where you're lucky to get a (useless) response in a few months.
Re:U.S. indicts two men for running a $20M YouTube content I... by sofixa on Friday December 03, 2021 @11:31AM (#29431842)
No. It just takes a lot of time to deal with all the transgressions.

https://www.enforcementtracker.com/

Re:U.S. indicts two men for running a $20M YouTube content I... by Nextgrid on Friday December 03, 2021 @11:36AM (#29431909)
Disagreed. This link often gets posted as a counterpoint but look at the biggest issue with privacy currently: tracking consent forms. The regulation mandates that any non-essential tracking (as in not required to provide functionality or fulfil legal obligations) should be opt-in and it should be as easy to decline as it is to accept (aka you should provide both an accept and a decline button - hiding the decline option or making it difficult doesn't count). The majority of companies out there fail at that requirement, and it's been almost 4 years since the regulation went into effect and nothing has been done even though those cases should be very straightforward as the evidence is right there on their websites.
Re:U.S. indicts two men for running a $20M YouTube content I... by MikeDelta on Friday December 03, 2021 @01:41PM (#29433496)
Schrems' company Noyb is scanning websites and trying to force companies to do something about it (or potentially face the law).

https://noyb.eu/en/noyb-aims-end-cookie-banner-terror-and-is...

Re:U.S. indicts two men for running a $20M YouTube content I... by lil_dispaches on Friday December 03, 2021 @09:34AM (#29430433)
At some point these companies have to be on the wrong side of negligence.
Re:U.S. indicts two men for running a $20M YouTube content I... by toss1 on Friday December 03, 2021 @04:18PM (#29435644)
Exactly

>>Over the years, countless YouTube users have complained that their videos have been claimed and monetized by entities that apparently have no right to do so but, fearful of what a complaint might do to the status of their accounts, many opted to withdraw from battles they feared they might lose.

This fact and the aggressive-anti-support policies should setup Youtube for a class action suit.

Merely to avoid the expense of actually sorting out who is the actual copyright owner, Alphabet (& others) setup a system that systematically enables this type of fraud against artists, and provides no way to resolve it, and so they happily pay millions to fraudsters like these instead of the actual owners.

It'd be nice if the actual artists could get paid and if Google etc. could get the point that some things require actual support. Unlikely, but it'd be nice.

Re:U.S. indicts two men for running a $20M YouTube content I... by paulpauper on Friday December 03, 2021 @11:31AM (#29431845)
Also, relying on algos to detect spam instead of using humans, means that scammers are able to run their scams much longer.
Re:U.S. indicts two men for running a $20M YouTube content I... by INTPenis on Friday December 03, 2021 @08:33AM (#29429796)
I know it's awful and true, BUT, can you blame them?

Think about the infrastructure required to allow direct human contact for someone like Google, Youtube or Facebook.

Just a regular ISP in my country of Sweden needs an entire call centre to handle the calls it gets from customers.

Now scale that up to the levels of Google.

I can totally see why they've made the decision to avoid consumer contact. Their consumers are the entire internet.

I know this is controversial but one solution would be to break their monopoly up so that smaller companies could handle consumer contact.

Re:U.S. indicts two men for running a $20M YouTube content I... by JKCalhoun on Friday December 03, 2021 @08:55AM (#29430026)
I think it only seems like it would be crazy because we've allowed companies to get away with not doing it.

Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed.

I think we've just come to begrudgingly accept that outsourcing, automating everything is okay. It's okay now to let the customer find your support phone number, navigate your phone tree, spend 30 minutes or more in a phone queue for, in the end, no real help.

Doesn't mean we have to excuse it.

Re:U.S. indicts two men for running a $20M YouTube content I... by creato on Friday December 03, 2021 @12:06PM (#29432300)
> Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed.

Those services were a lot more expensive to their users as well. If everyone paid $xx/mo to YouTube I’m sure the customer support would be a lot better. But then most people wouldn’t be users in the first place.

Re:U.S. indicts two men for running a $20M YouTube content I... by jimhefferon on Friday December 03, 2021 @08:37AM (#29429833)
So, this business does things that take away people's rights, but it is OK because otherwise their cost of business would be too high?
Re:U.S. indicts two men for running a $20M YouTube content I... by djbusby on Friday December 03, 2021 @09:24AM (#29430324)
Exactly! Won't someone please think of the helpless capitalist!!
Re:U.S. indicts two men for running a $20M YouTube content I... by dredmorbius on Friday December 03, 2021 @08:42AM (#29429896)
Understanding and respecting that (I made a similar case within the past day: https://news.ycombinator.com/item?id=29421420), there's still the rejoinder:

If you can't provide a service safely, equitably, and predictably at a given scale, maybe the answer is "don't do that".

Re:U.S. indicts two men for running a $20M YouTube content I... by Orionos on Friday December 03, 2021 @08:39AM (#29429845)
I'm failing to understand your logic. Google could put a call center in every country to handle local user's requests could'nt they ?

Your ISP can afford to do so...

But yes, as they have a monopoly, they can afford not putting any call center anywhere.

Re:U.S. indicts two men for running a $20M YouTube content I... by ratww on Friday December 03, 2021 @10:09AM (#29430867)
Yep. And it doesn't even have to be a call center, manual verification would be enough.
Re:U.S. indicts two men for running a $20M YouTube content I... by ahahahahah on Friday December 03, 2021 @08:14PM (#29437705)
I pay my ISP a lot more than I pay Google.
Re:U.S. indicts two men for running a $20M YouTube content I... by Neil44 on Friday December 03, 2021 @08:38AM (#29429843)
Just because it's hard doesn't mean they should get away with not doing it. Google 2020 revenues were 181 Billion, you can build a VERY big call centre with that.
Re:U.S. indicts two men for running a $20M YouTube content I... by bottled_poe on Friday December 03, 2021 @09:12AM (#29430200)
I hope you are being sarcastic. These companies were fortunate to be ahead of the curve in automating content delivery but, despite their best efforts, have failed in automating service delivery. Human connection should be mandatory in running a modern business. If you want to deal with humans, you should be required to reciprocate.
Re:U.S. indicts two men for running a $20M YouTube content I... by notyourday on Friday December 03, 2021 @08:38AM (#29429840)
> I know it's awful and true, BUT, can you blame them?

Yes, I can.

Youtube knowingly traffics and sells stolen goods and services. Youtube's officers and directors know it. The key words there is knowingly. Arrest Youtube CEO as a head of a criminal enterprise. Bust her door pre-dawn and drag her out into the slammer. There's zero difference in how we should deal with Incs be that Mafia, Inc. or Youtube, Inc.

The mere prospect of that will quickly solve all the technical problems. It is all about motivation. Youtube's executives currently are not motivated to solve the problem. The government needs to provide the motivation.

Re:U.S. indicts two men for running a $20M YouTube content I... by LudwigNagasena on Friday December 03, 2021 @08:36AM (#29429826)
If even a regular ISP can afford a call center so can Google with its economies of scale.
Re:U.S. indicts two men for running a $20M YouTube content I... by CamelCaseName on Friday December 03, 2021 @08:39AM (#29429853)
The underlying assumption with all these criticisms is that human contact would be better. But is this really true?

Humans can be bribed, manipulated, or lied to. This introduces a whole set of new problems. It just turns "YouTube algo removed my channel because I got report bombed" to "A YouTube employees removed my channel after they were social engineered".

Re:U.S. indicts two men for running a $20M YouTube content I... by JKCalhoun on Friday December 03, 2021 @08:57AM (#29430046)
Contact with a knowledgeable human is better than no contact is I think what people are arguing, yes.
Re:U.S. indicts two men for running a $20M YouTube content I... by intricatedetail on Friday December 03, 2021 @08:36AM (#29429821)
It shouldn't be an excuse. The system is not fit for purpose.
Re:U.S. indicts two men for running a $20M YouTube content I... by colinmhayes on Friday December 03, 2021 @10:32AM (#29431131)
Google makes billions of dollars. They can easily afford to hire tens of thousands of call center employees.
Re:U.S. indicts two men for running a $20M YouTube content I... by tyingq on Friday December 03, 2021 @08:44AM (#29429925)
They all have the ability to control that funnel though. In this case, they could allow channel owners that have been demonetized to open a ticket. Or allow artist representatives that already have "special" YouTube accounts to complain, etc.
Re:U.S. indicts two men for running a $20M YouTube content I... by Arrath on Friday December 03, 2021 @11:23AM (#29431739)
> I know this is controversial but one solution would be to break their monopoly up so that smaller companies could handle consumer contact.

I think I lean in this direction, too. Customer service should go hand-in-hand with having customers in the first place. If you have grown so outrageously large that you have no feasible way to plumbing some of your astronomical profits to servicing those who facilitate your profits, then maybe you have grown too big.

Re:U.S. indicts two men for running a $20M YouTube content I... by adrr on Friday December 03, 2021 @08:40AM (#29429861)
At scale you have more options. You can subcontract out your call center like all the big companies. These companies use these subcontracted callcenters like https://www.helpware.com/. They don't want to spend the money.
Re:U.S. indicts two men for running a $20M YouTube content I... by ClumsyPilot on Friday December 03, 2021 @10:25AM (#29431053)
"Think about the infrastructure required to allow direct human contact for someone like Google, Youtube or Facebook."

So they have an unfair advantage over competition by avoiding the cost of customer support? Am I meant to feel sorry for them?

Re:U.S. indicts two men for running a $20M YouTube content I... by fault1 on Friday December 03, 2021 @08:41AM (#29429872)
They can always contract it out, and in some cases they do. For example Meta has (used to have?) large deals with Accenture to handle a lot of the interaction internationally.
Re:U.S. indicts two men for running a $20M YouTube content I... by exabrial on Friday December 03, 2021 @12:45PM (#29432794)
They could absolutely do it and they have more than enough money to do it. They just don't want to because it'd cut into profits.
Re:U.S. indicts two men for running a $20M YouTube content I... by BohdanAnderson on Friday December 03, 2021 @09:25AM (#29430340)
I think an ISP is a bad example. The relationship between the user (content creators) and Youtube very different than that of a consumer.
Re:U.S. indicts two men for running a $20M YouTube content I... by reactspa on Friday December 03, 2021 @09:33AM (#29430432)
Silver Lining in this trend: The beginning of the end of Amazon may be at hand.

The other day, I really really needed to get in touch with a human at Amazon to resolve an issue (Amazon issued me a refund, apparently in error). After an hour of researching how, I gave up.

The last time I needed to get in touch with a human there was 15 years or so ago. I was able to send an email to an actual human there, who responded! And was able to resolve the issue after 3 or 4 emails back and forth.

Now, all you get is a "Chat AI" who can't help you.

It's the beginning of their end folks. And that's a good thing (Martha Stewart voice).

(The other canary in the Amazon coal mine: their search engine results seem manipulated.)