U.S. indicts two men for running a $20M YouTube content ID scam

Re:U.S. indicts two men for running a $20M YouTube content I... by JKCalhoun on Friday December 03, 2021 @08:55AM (#29430026)

I think it only seems like it would be crazy because we've allowed companies to get away with not doing it.

Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed.

I think we've just come to begrudgingly accept that outsourcing, automating everything is okay. It's okay now to let the customer find your support phone number, navigate your phone tree, spend 30 minutes or more in a phone queue for, in the end, no real help.

Doesn't mean we have to excuse it.

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Re:U.S. indicts two men for running a $20M YouTube content I... by creato on Friday December 03, 2021 @12:06PM (#29432300)

> Go back, pre-internet, and Bell Telephone surely had a sophisticated and expensive tech-support, customer-support department. They managed.

Those services were a lot more expensive to their users as well. If everyone paid $xx/mo to YouTube I’m sure the customer support would be a lot better. But then most people wouldn’t be users in the first place.

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