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Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by numbsafari on Monday April 24, 2023 @10:14PM (#35695801)
If you don’t include some measure of employee satisfaction, retention, wellness, etc, then you will optimize the system at their expense. As awful as this sounds, it’s no different than operating a piece of machinery above its capacity, or without adequate maintenance, because doing so improves some short term measure. If you can absorb the cost of doing so, then you might happily burn through lots of machines and that might be acceptable. But people aren’t machines, and you will either find yourself having retention issues, hiring issues, or like Amazon, literally running out of people willing to work for you even as they literally kill their employees.

The most important thing I take from my reading of Deming, is that there comes a point when you have to put the charts aside and deal with people. If you push people over and over and over, eventually they’re going to snap. Even if they don’t, can you live with yourself at the end of the day?

You also have to consider more factors than just P&L. If you push sales people to the point they start breaking the law, or you push machinery and operators to the point of a massive oil spill, you could jeopardize the whole business, or worse. You need to know where the limits are, and that only comes from understanding the people, and the process, beyond just the charts.

Classic map v territory stuff.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Retric on Monday April 24, 2023 @10:33PM (#35695923)
Some companies must treat their employees well in order to maximize profits, and others are better off doing the opposite. It’s more a question of the overall market than ‘core values’ or other such BS.

Even within companies you can see both approaches used. Disney animators are treated well even as they’re worked to the bone because they can’t get away with actually mistreating them. Other employees aren’t nearly as lucky.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by dataangel on Monday April 24, 2023 @10:58PM (#35696067)
Was going to say they're clearly not thinking about monopolies and oligopolies. Oil spills are the classic example, deepwater horizon didn't kill BP.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Retric on Tuesday April 25, 2023 @07:18AM (#35698880)
Monopolies compete with workers outside of their industry/location.

People working on oil rigs take serious risks, but they also make a lot of money relative to their skill set because otherwise they couldn’t get anyone to do the job.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by PragmaticPulp on Tuesday April 25, 2023 @01:13AM (#35696742)
> Even within companies you can see both approaches used.

Every company I’ve worked for has been a great place to work for some categories of people. If you weren’t in one of those preferred categories, your treatment could be anything from okay to grueling overwork depending on how easily they thought they could replace you.

As engineers we’re often lucky to be on the most generous end of this spectrum, especially in recent years. However, I made the mistake of joining a company where the CEO believed having engineers was an “unfortunate necessity” to run the business. It went about as well as you’d expect. Unreasonable expectations, demands, working hours, deadlines, and a constant groveling at our salaries.

IT admins are an example of chronically under-appreciated employees. They keep things running and supported in an office, but I’ve seen them treated as disposable in too many offices.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by eschneider on Tuesday April 25, 2023 @11:31AM (#35701877)
If a company is a terrible place to work for _some_ class of employees, it will eventually get around to being a terrible place for your class of employee. It's just a matter of time.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by heisenbit on Tuesday April 25, 2023 @01:48AM (#35696921)
Part of the rules of ‚the market‘ are set by the government in forms of regulation and laws.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by version_five on Tuesday April 25, 2023 @05:14AM (#35698157)
For some firms, typically partnerships, it's actually a (unspoken) value proposition to the partners or higher-ups that the firms can attract and (to some extent retain) fresh talent while treating them very poorly. I'm thinking specifically of accounting, consulting, law, where big names (like big 4, mbb) ensure a steady stream of new people based on industry prestige. So there is no reason the firm has to treat them well, because there's always someone willing to take their job. It means leaders don't have to take employees into consideration when optimizing for output. And so becomes attractive as a leader (of a certain type) vs a small firm where you'd have to do people management and treat your subordinates with some respect.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by p1esk on Tuesday April 25, 2023 @08:27AM (#35699516)
Disney animators are treated well even as they’re worked to the bone because they can’t get away with actually mistreating them.

I’m guessing that’s about to change with all the generative models being developed.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Retric on Tuesday April 25, 2023 @09:38AM (#35700277)
Training generative models for motion is much harder than independent static images. The training sets are smaller, and the output needs to be consistent over time.

These models might be useful for generating character concept art, but that’s a tiny fraction of the overall workflow.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by p1esk on Tuesday April 25, 2023 @10:08AM (#35700706)
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Retric on Tuesday April 25, 2023 @11:44AM (#35702069)
Yea, they used actors to maintain consistency while manually animating quite an bit, and it still looks janky.

It’s an interesting process but more trying to include X in a workflow than a significant advantage. Imagine trying to do a flight scene where characters are tossing fireballs at each other with that workflow.

That said, it’s very possible for this to be used on a specific movie. The pick a plot that works with the limitations and let the jank be part of the art stile…

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by p1esk on Tuesday April 25, 2023 @03:50PM (#35705729)
I admit I don't know much about that field. But I don't see why video generation methods not follow similar rate of improvement as image generation. There's almost infinite amount of training data (e.g. YouTube), and the hardware keeps improving. I can easily imagine - in a couple of years - typing "generate a 30 seconds video in style X where characters are tossing fireballs at each other (optional description of the characters and the scene)" and getting professional looking results. And in another couple of years generating entire movies.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Retric on Tuesday April 25, 2023 @04:54PM (#35706674)
It’s a question of internal consistency. The video you linked skipped that by starting with actual actors, but “generate a 30 second video” means no shortcuts.

There’s a common issue in AI generated still art for dynamic shots like someone dunking a basketball to have extra arms. This doesn’t show up in pictures of people standing still because the training set is completely dominated by people standing with their arms to the sides. But in dynamic shots either seems fine and it doesn’t understand the underlying limitations the way a human does.

I don’t think it quite needs AGI to “make a 30 second clip of a fireball fight” but it’s much much harder than a still image of a “wizard holding a fireball.”

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by rcthompson on Monday April 24, 2023 @11:29PM (#35696214)
I call it the Soylent Green Principle: companies and other organizations often try to pretend otherwise, but they're actually all made of people. I have to remind myself of this regularly.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bnegreve on Tuesday April 25, 2023 @01:29AM (#35696826)
Do organizations really pretend they are not made of people? How/when?
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by dclowd9901 on Tuesday April 25, 2023 @01:31AM (#35696843)
They might say they are, but I think whether they believe they are is a different animal.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bnegreve on Tuesday April 25, 2023 @08:26AM (#35699504)
Yes and that is my point: most organizations will pretend they are human centered, because it is good PR. Hence my surprised reaction to GGP.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Teever on Tuesday April 25, 2023 @02:07AM (#35697054)
Look at healthcare during covid.

My province in Canada has treated healthcare workers like absolute shit and now the leaders and the people who voted for them are genuinely shocked that those healthcare workers are leaving the industry or finding jobs elsewhere.

It's absolutely insane because you need these people to train the next generation of healthcare workers which isn't going to happen now because they're leaving.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by eastbound on Tuesday April 25, 2023 @02:16AM (#35697122)
That makes healthcare cheap, though. We have the same in France, doctors have quite a low pay (of course in the top of the locals, but not as much as even a startup, and startups don’t advance humanity), nurses have a really low pay, some can’t afford living nearby. But on the upside, I barely pay 26€ to see a doctor.

It’s the heart of convincing people to work hard for very little. If I were the most gruesome capitalist ever, I’d be a socialist. The TikTok dances are nice, though.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by pas on Tuesday April 25, 2023 @03:30AM (#35697551)
why do you think startups don't advance humanity especially compared to doctors!?

most doctors don't participate in clinical trials, they just do what they are told to do by protocols.

(of course most startups fail, and they do whatever is hype at the time.)

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by eastbound on Tuesday April 25, 2023 @04:27AM (#35697908)
Everything is advancing humanity, then. Selling weapons might be seen as advancing humanity.

Startups aren’t particularly human in average, neither in their goals nor internally.

It’s just that, at the beginning of a new industry, all the low hanging fruits like “Register everyone in a big directory with photos”, “Make a video app where you can learn things” seem like advancing humanity, because it’s a leap forward. But they’re no better than in a mature industry, doing proper business.

A doctor, a nurse talking with a dying person is advancing humanity. You, noticing a depressed man in the office; a kid talking to the bullied kid in class, that’s advancing humanity.

No, Jira isn’t advancing humanity, no more than Carrefour negotiating rebates on vegetables against farmers.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by pas on Thursday April 27, 2023 @10:35PM (#35736918)
Just that there's a spectrum, and because most things are very close to zero (and because there's a lot of small positive things) it doesn't mean that everything is above zero :)

And ... selling weapons might be positive might be negative. Selling weapons to defend against Russia might be positive right now. Selling weapons to dumbass US civilians who then can't keep it safe seems negative.

How is talking to anyone dying actually advancing humanity? Hitting the brakes on the cult of meaningless clinging to life in hospitals would be some advance. Allowing people to say goodbye while they still can...

Jira definitely is from hell, but when it was not this cruel cloud-crazy incumbent it was doing some things better than the alternatives back then.

I'm not saying startups are good because they are small/new/risk-taking, but I'm trying to say that incumbents are usually bad because they have more monopolistic tendencies (than the startups that want of course also usually want to eat the market).

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by groestl on Tuesday April 25, 2023 @03:45AM (#35697650)
> If I were the most gruesome capitalist ever, I’d be a socialist.

Both models match to some extend (i.e. potential to make life hell for everyone), when all productive capital is allocated to a single company.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by 8jef on Tuesday April 25, 2023 @09:09AM (#35699934)
Indeed. Capitalist: this pie is the whole world, and I own it - you want some, pay up front. Socialist: I want a piece of that pie, damn I helped you cooking it, only for scraps - you can't have it for yourself. Me: a whole universe subsist within and around that pie that nobody care about, let's enjoy that.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by vidarh on Tuesday April 25, 2023 @03:16AM (#35697471)
The UK has for a long time "solved" this by importing healthcare workers from abroad, contributing to exacerbating the same problem and driving up the average cost per staying healthcare worker for a whole range of third world countries... Can't blame the people coming here who see significantly better opportunities in the UK, but definitely can blame the politicians not doing enough to ensure enough are educated here and/or ensure they are treated well enough to stay in the jobs longer.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MattPalmer1086 on Tuesday April 25, 2023 @08:16AM (#35699395)
I'm going to guess Alberta. I don't live there, but my wife is Canadian and she has a few things to say about it...
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by red-iron-pine on Tuesday April 25, 2023 @12:47PM (#35703099)
ON, SK, and other Conservative Party-led provinces are seeing the same thing, or moves in that direction.

Make the system shitty so that there is a justification to privatize. AB is just the most balls-out about it since Danielle Smith is basically a female Bill O'Reilly who got elected to Premier (aka Governor for the USA-ians).

Boomers dying earlier than their parents, and stressing the system in large numbers, are also stretching these systems. Even if a NDP-led-double-down-on-healthcare approach there would be serious issues due to demographics.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by mirekrusin on Tuesday April 25, 2023 @02:14AM (#35697102)
He means they drive decisions based on some arbitrary, often flawed, short sighted, partial picture metrics (revenue, number of clicks, all kpis) forgetting that there are real people with ambitions, talents and feelings that are not accounted for behind it.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by pavlov on Tuesday April 25, 2023 @02:16AM (#35697115)
A lot of organizations operate as if they are made of headcount slots, and heads to fill those slots are some interchangeable commodity.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by quantum_state on Tuesday April 25, 2023 @04:10AM (#35697798)
I cannot agree more with this, especially for organizations with incompetent management…
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by red-iron-pine on Tuesday April 25, 2023 @12:36PM (#35702845)
are profits stable or increasing? stock going up?

incompetence only matters so long as the company is doing badly. happy employees are tangential to successful companies.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ansmithz42 on Tuesday April 25, 2023 @04:49AM (#35698031)
The infamous "fungible resource".
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Levitz on Tuesday April 25, 2023 @07:32AM (#35699001)
Yeah people often are treated as a resource that happens to be human.

Human resources, what a concept huh?

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by pdntspa on Tuesday April 25, 2023 @10:07AM (#35700693)
This is what is taught in business school. Also why we are "human resources"
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by coldpie on Tuesday April 25, 2023 @10:14AM (#35700795)
I was literally referred to as "a resource" by a big company client at a previous job. Like, "once your resource [i.e., me] is on site, let's...". This was years and years ago and it still stands out in my memory.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by brookst on Tuesday April 25, 2023 @10:46AM (#35701209)
I hear this a lot and it really doesn't bother me. It's just an abstraction over the concepts of employee, contractor, seniority, team, etc. One resource is roughly equal to one person, but can also be half time each from two people, so "person" doesn't work.

It's a little odd to use the abstraction when you know exactly the person you're dealing with, but like any jargon, people who live it all day end up using when vernacular is called for (e.g. the electrical engineer who tells their spouse that the dishwasher's heating element has become too resistant).

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by coldpie on Tuesday April 25, 2023 @11:28AM (#35701830)
> people who live it all day end up using when vernacular is called for

I think it's probably that, yeah. Just felt like a very de-humanizing label, for someone who isn't used to that world.

Beep boop, I am resource, here to provide service until ready for replacement with like kind, boop beep.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ilyt on Tuesday April 25, 2023 @10:55AM (#35701331)
My favourite corporate dystopian term that has popped up because of that is "body lending"
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by lr4444lr on Tuesday April 25, 2023 @08:47AM (#35699722)
Customer lock in, hubris about the superiority of their product or service, IP or reputational dominance in the industry... lots of reasons leadership can treat the people as expendable cogs who should either shape up in gratitude for their salary, or ship out.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by dstroot on Tuesday April 25, 2023 @09:36AM (#35700264)
One of the worst cognitive biases which humans suffer from is the belief that observations about individual people can be generalized. How much faulty thinking, including racism and sexism, stems from this simple error? An extension of this common mistake is thinking of people as interchangeable, or fungible, when planning work - pretending who does the work doesn’t matter.

A pattern I've repeatedly seen is companies will plan out the next few quarters of work and then assign some number of people, one person for one quarter to a project, two people for three quarters to another, etc. This process enables executives to make decisions about costs, priorities and project funding. This works for it's purpose, however, the roadmap creation and review process perpetuates the fiction that people are interchangeable, that people can be generically abstracted over.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by brookst on Tuesday April 25, 2023 @10:52AM (#35701303)
> An extension of this common mistake is thinking of people as interchangeable, or fungible, when planning work - pretending who does the work doesn’t matter.

I agree with your whole post, but there is a nuance here that's important. This fallacy becomes true in a project large enough to average out individual variance. If you need 5000 software engineers, you probably don't care about their individual traits (you might care about the selection process and aggregate traits, but that's another level up).

So at a certain level of executive, this fallacy serves them well. And it probably serves their reports (who might manage 750 people) decently. But their reports, managing 150 people, hear the language and see the behaviors of their bosses and emulate this belief in fungibility, and it really breaks down at this scale. Even worse for the next levels down, who might manage 30 and 5 people respectively. Yet everyone who sits in at an important meeting of skip-levels and execs sees this model used for resourcing.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by xwdv on Tuesday April 25, 2023 @10:24AM (#35700929)
Organizations are built with people but often made of pure assets: machinery, software, capital, databases and datalakes, business rules make up the soul of the business. And eventually with GPT, you could feed tons of business data to the AI and the business itself will begin giving instructions for what markets to expand to, who to hire and fire, what changes need to be made, how to set prices.

Organizations are not just people. Those days are a distant memory. The people will be the most replaceable components, due to their ephemeral nature.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by rcthompson on Tuesday April 25, 2023 @11:18AM (#35701673)
How many people do you interact directly with when ordering something from Amazon? (Not to pick on them specifically, they're just an example, hardly unique in this way.)
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by somsak2 on Tuesday April 25, 2023 @12:11AM (#35696412)
>literally kill their employees

source?

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by supriyo-biswas on Tuesday April 25, 2023 @12:42AM (#35696564)
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ornornor on Tuesday April 25, 2023 @01:03AM (#35696692)
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by moring on Tuesday April 25, 2023 @01:46AM (#35696912)
I could not find any evidence of Amazon literally killing an employee in that article. What I did find was this:

> claims that Amazon failed to warn employees of dangerous weather or provide safe shelter before a tornado slammed the Edwardsville facility

Such behaviour certainly warrants a lawsuit, and I hope Amazon gets into deep trouble for that, but what killed that employee was a tornado.

Now the meaning of "kill" would probably include using force to have an employee being hit by that tornado, but the article doesn't seem to mention anything like that either. The details are left out, so what most likely happened is that the employee was threatened with being fired (explicitly, implied, or at a different time) if they don't continue to work, so they did, and then got hit by a tornado.

So to clear this up: Are we actually talking about a case of manslaughter happening at Amazon, or is this a weird way of pointing out their abysmal workplace safety?

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @02:15AM (#35697111)
Amazon built the warehouse. Amazon hired the people and ordered them to work in that warehouse. Amazon failed to warn employees of dangerous weather or provide safe shelter before a tornado slammed the Edwardsville facility on 10 December. McEwen and five others were killed in the disaster.

If a mining company doesn't warn their miners of an earthquake, and it kills their workers, it's absolutely the mining company's fault. So how can this be anyone else's fault, but Amazon's?

> So to clear this up: Are we actually talking about a case of manslaughter happening at Amazon, or is this a weird way of pointing out their abysmal workplace safety?

Is there really a difference? The definition of manslaughter depends on the juridistiction, but I think this is clearly a case gross negligence manslaughter, by Amazon.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by moring on Tuesday April 25, 2023 @02:59AM (#35697355)
> So how can this be anyone else's fault, but Amazon's?

Why are we even discussing this? I never asked whose fault it is, and actually asserted from the beginning that I think it is Amazon's fault. Such working conditions should not even be allowed by law.

What I did ask for is evidence that "Amazon literally killed their employee", which nobody has provided yet, and probably never will, because it is becoming very clear that it never happened, and that this is just a case of mis-using the word "literally" for dramatic effect.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by vidarh on Tuesday April 25, 2023 @03:19AM (#35697491)
The word "literally" has long meant both "literally" and "figuratively" to the point that the latter meaning is in some dictionaries at this point, and is reasonably used in this context to imply indirect responsibility. If the person above literally meant literally in its original meaning, then I agree it was misused for dramatic effect. if the person above meant to use it in the sense of figuratively, then it was merely ambiguously written.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by NoZebra120vClip on Tuesday April 25, 2023 @05:10AM (#35698127)
I prefer to promote the term "veritable" as well as "virtually" which are good actual substitutes for what someone means when they mix up "literally".

See also, nerds favorite superhero: https://youtu.be/9jh4Mpgbi4A

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by anonymous_sorry on Tuesday April 25, 2023 @03:23AM (#35697515)
A trolley is hurtling down a track towards your employees, who are working on the tracks at your direction. You have time to warn them but do nothing. An employee gets hit and dies. Did you "kill" them?

We're descending into semantics. But I think many justice systems would classify the above as some type of homicide.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by psychoslave on Tuesday April 25, 2023 @05:16AM (#35698165)
It seems that the legal term is corporate manslaughter, see https://en.wikipedia.org/wiki/Corporate_manslaughter
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by pyth0 on Tuesday April 25, 2023 @03:20AM (#35697493)
Nowadays "literally" is often used as "figuratively" in a somewhat ironic way to emphasize a point. In this case, the point being that Amazon's actions directly led to the deaths of workers.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @03:49AM (#35697683)
Amazon is not a person, and cannot kill someone by raising its hand and stabbing them in the spleen. So, what evidence exactly are you asking for?

Are you implying that this word game ("Ha! Amazon didn't literally kill him by a physical attack!") somehow changes anything in terms of blame? Or are you just arguing semantics for the fuck of it?

> this is just a case of mis-using the word "literally" for dramatic effect

No, this is you not understanding that words have different meanings in different contexts. Amazon has literally killed them, as in, performed a manslaughter. The fact that it is not a person only changes the mechanism - instead of stabbing them, they performed gross negligence. Why you consider that a "literal manslaughter" must have an element of physical assault is beyond me, but in the end, it's just your own definition of the word.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by psychoslave on Tuesday April 25, 2023 @05:11AM (#35698144)
>Amazon is not a person, and cannot kill someone by raising its hand and stabbing them in the spleen. So, what evidence exactly are you asking for?

From a legal point of view, yes Amazon is a person, and that’s the ground on which it can be sued, unlike "Nature" that generated the tornado — though lately things started to move a bit on that side all around the world.[2,3,4,6,7,8,9]

But even that is missing the forest for the tree I think. It seems to me that the point raised by moring is more like can these words be honestly stated as accurate as when The Mail & Guardian titles "The Nigerian government is killing its citizens — again[1]". Although it can be argued that this geopolitical entity is a pure human fiction, there are actual humans that are willingly planning to kill other people.

As awful as the resulting situation might be, I doubt that within Amazon case they were plans and orders to deliberately kill annoying employees. It doesn’t mean Amazon behavior is acceptable, nor is the fact that some government have let Amazon build this situation.

[1] https://mg.co.za/africa/2020-10-21-the-nigerian-government-i...

[2] https://theselfless.org/mother-nature-a-legal-person/

[3] https://www.cambridge.org/core/journals/transnational-enviro...

[4] https://www.weforum.org/agenda/2020/05/nature-legal-personho...

[5] https://en.wikipedia.org/wiki/Rights_of_nature_in_Ecuador

[6] https://en.wikipedia.org/wiki/Rights_of_nature#Related_initi...

[7] https://insideclimatenews.org/news/31102022/celebrating-vict...

[8] https://link.springer.com/chapter/10.1007/978-3-030-46523-0_...

[9] https://asiapacific.unwomen.org/en/digital-library/publicati...

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by moring on Tuesday April 25, 2023 @06:17AM (#35698529)
> It seems to me that the point raised by moring is more like (...)

Yes, that was what I meant. It was admittedly fueled by the confusion when I started from "did I miss some major news", as well as a lack of knowledge of what "literally" means, as indicated by the other responses.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @12:09PM (#35702426)
Sorry for the attitude, for what it's worth. I could've phrased things a little less aggressive.

Had a rough couple of weeks and it seems it's getting the best of me.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by vidarh on Tuesday April 25, 2023 @08:51AM (#35699761)
> I doubt that within Amazon case they were plans and orders to deliberately kill annoying employees.

I don't see anyone here say Amazon murdered (deliberately killed) people, but arguing they killed people. Kill can mean murder, which implies intent/doing so deliberately, but can also mean manslaughter, which does not require it to be deliberate.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by psychoslave on Tuesday April 25, 2023 @01:08PM (#35703464)
Sorry as I’m not an English native, that level of languages nuances might be above what I will ever master.

To my mind, "kill" wasn’t something you might inadvertedly do, except maybe for bugs and thus small entities.

Anyway, once again, in no way I mean to play Amazon attorney here.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bryanrasmussen on Tuesday April 25, 2023 @05:08AM (#35698116)
>I never asked whose fault it is, and actually asserted from the beginning that I think it is Amazon's fault

followed by

>What I did ask for is evidence that "Amazon literally killed their employee"

employees died, you agreed it was Amazon's fault, if it is Amazon's fault that an employee died then Amazon literally killed that employee. Notice it was never said Amazon is legally culpable for the deaths of employees which has a different meaning in English than 'literally killed'.

>this is just a case of mis-using the word "literally" for dramatic effect.

I must admit I find the grammatical high-horseplay evinced by the last bit rather weird, for the reasons I have outlined.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by oblio on Friday April 28, 2023 @06:04AM (#35739393)
I think you're taking the word "literally" too literally.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by NoZebra120vClip on Tuesday April 25, 2023 @05:08AM (#35698113)
Wait a minute, failure to warn of an impending earthquake constitutes corporate liability?

Warn of an EARTHQUAKE?

Am I reading your words right? Are you accusing hypothetical companies of negligence because they fail to do the impossible?

Bad analogy: tornadoes are predictable. Try to stick with reality.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @06:06AM (#35698454)
True, it's not a perfect analogy, I missed the unpredictability factor.

But you understood what I was trying to say, so for what it's worth, it served it's purpose.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MichaelZuo on Tuesday April 25, 2023 @09:12AM (#35699968)
It doesn't seem clear how a company can have liability to have 'safe shelter' from tornados in a warehouse.

Can you explain?

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @09:45AM (#35700375)
Sure, I'll simplify it:

1. company pays workers to work in warehouse

2. tornado warnings happen

3. company doesn't warn workers in warehouse

4. warehouse in a country where tornadoes happen often doesn't have a tornado shelter

5. tornado kills workers

I hope this makes it more clear! Feel free to ask if things are still confusing.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MichaelZuo on Tuesday April 25, 2023 @10:03AM (#35700644)
Can you cite the law that says or implies this must be provided for tornado prone areas?

As far as I'm aware in the U.S. and Canada it's legally considered an act of god, a natural disaster, etc...

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @11:50AM (#35702144)
No, I cannot.

I am not a lawyer, I don't consider this particular question (whether it's legal to kill your workers or not) relevant to the question of whether they're responsible for their death (they are), and I don't consider lawmakers as the ultimate authority of ethics.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MichaelZuo on Tuesday April 25, 2023 @12:07PM (#35702385)
> The definition of manslaughter depends on the juridistiction, but I think this is clearly a case gross negligence manslaughter, by Amazon.

This does not seem to square with your prior comment.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by bheadmaster on Tuesday April 25, 2023 @12:31PM (#35702781)
By the quote you posted, I was trying to imply that I'm speaking outside of any particular framework of law, but rather of ethics. Perhaps I shouldn't have chosen the term used in law, but I didn't know what other term to choose.

Law comes from ethics, anyway. It's an imperfect reflection of the ideal of justice, and in this case, it is my personal opinion that what Amazon did should be considered gross negligence manslaughter.

In any case, they literally killed people.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MichaelZuo on Tuesday April 25, 2023 @05:19PM (#35706901)
To be frank, it's difficult to believe 'gross negligence manslaughter' is the default term you normally use in lieu of other choices. Or that you were unable to think of other terms.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by naasking on Tuesday April 25, 2023 @08:13AM (#35699375)
> I could not find any evidence of Amazon literally killing an employee in that article.

Negligence causing death is a thing.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by moring on Tuesday April 25, 2023 @12:26AM (#35696469)
Why was this downvoted? Amazon "literally killing their employees" was news to me too and a credible source would have been nice.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ornornor on Tuesday April 25, 2023 @01:04AM (#35696697)
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by PNWChris on Tuesday April 25, 2023 @01:55AM (#35696977)
There was a suicide attempt that sparked a lot of discussion about Amazon and the way they do PIPs back in 2016:

https://www.geekwire.com/2016/report-amazon-employee-jumps-o...

http://www.businessinsider.com/amazon-employees-share-though...

It prompted a lot of discussions in my workplace cafeteria and I recall it was discussed at length on Blind. The consensus I saw at the time was that Amazon has a really rough culture and something needed to change.

I have not worked at Amazon, so I cannot speak directly to any of this, though.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by scrum-treats on Tuesday April 25, 2023 @03:55AM (#35697721)
Workplace conditions at Amazon (both tech and non-tech) are quite awful. There are countless reports of workplace bullying, harassment, and retaliation[1][2][3][4]. Regarding PIP/Focus, managers will make things up and falsely report status to HR. It's an incredibly toxic experience. Amazon also uses its tremendous power to do things like execute unlawful surveillance on current and former employees, and falsely accuse them of crimes[5]. Can you imagine trying to raise kids while Amazon is trying to take everything you own, without legal cause? Unreal this is allowed to happen.

Regarding "death," warehouse workers are seriously injured twice as much as workers in other warehouses[6]. Amazon received numerous citations from OSHA last year for reasons including underreporting and mis-classifying incidents involving serious injuries and illness, as well as withholding information to OSHA. It's gotten bad enough even shareholders are pushing for change[7].

[1]https://www.seattletimes.com/business/amazon/they-think-they... [2]https://www.reuters.com/article/us-amazon-com-nlrb-idINKBN28... [3]https://www.theverge.com/2021/7/23/22590134/amazon-harassmen... [4]https://www.forbes.com/sites/davidjeans/2021/05/19/amazon-fi... [5]https://www.seattletimes.com/business/after-3-years-seattles... [6]https://www.msn.com/en-us/money/other/amazon-warehouse-worke... [7]https://www.msn.com/en-us/money/markets/a-shareholder-revolt...

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by red-iron-pine on Tuesday April 25, 2023 @02:14PM (#35704432)
> It prompted a lot of discussions in my workplace cafeteria and I recall it was discussed at length on Blind. The consensus I saw at the time was that Amazon has a really rough culture and something needed to change.

There have been multiple reports in the Seattle Times about how brutal of a place to work for. It's been a while but I recall a headline about how often an employee broke down and cried at their desk.

Open secret basically at this point.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by atoav on Tuesday April 25, 2023 @01:08AM (#35696719)
> If you don’t include some measure of employee satisfaction, retention, wellness, etc, then you will optimize the system at their expense.

I would go further and say: if your process cannot tolerate the things you should expect when working with humans (e.g. someone needing to go to the toilet, someone staying home sick), it is just a badly designed process.

As you said the cost of overreaching will show somewhere else. Maybe not immediately, but it will. And if you are unlucky it will show up with a literal bang and blood on your hands.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Silverback_VII on Tuesday April 25, 2023 @02:13AM (#35697096)
When I read this, I ask myself, why don't people usually work as hard for themselves as they do for these exploitative systems? Large companies may be like giant insects sucking out your life energy. However, I've noticed that people often manage to get up in the morning for these 'insects' but struggle to do so when it's about themselves.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by wizofaus on Tuesday April 25, 2023 @02:35AM (#35697223)
I don't think anyone would argue that having the resources of large corporation gives the average worker capacity to be significantly more economically productive than they would be working for themselves - meaning there's fairly few people who could earn enough to make a decent living self-employed. Even if that weren't the case, we're social creatures and a big part of our motivation stems from our wanting to be seen as contributing towards shared goals and working as part of a team: when that motivation isn't there on a regular basis a good many of us aren't likely to work nearly as industriously as we would otherwise. So yes, it's not hard to believe a company that generally treats its workers poorly is still able to make them more economically productive than they would be solo - what's more dismaying is when they seem able to sustain higher levels of productivity from their workers than other businesses that do in fact treat their workers well, enabling them to offer more in remuneration and various other perks. But not necessarily hard to understand why it happens - the former may simply have chanced upon a better business model or got a lucky early foothold in a market and continues to do well based on that. How sustainable that is in the longer term is open to question.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by developer93 on Tuesday April 25, 2023 @10:30AM (#35701019)
Do you have a source for the claim that companies that treat workers badly are able to extract more productivity from them? Or is it just that companies that are enjoyable places to work don't need to pay as much to retain workers? Or you mean that "worker oriented" companies don't prioritise productivity at worker's expense? Maybe I misunderstood your point there. Edit: you also have to take into account shareholders sucking the value out of companies, generally companies pay as little as they can get away with rather than the opposite
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by wizofaus on Tuesday April 25, 2023 @04:28PM (#35706311)
I didn't make such a claim in general, only that it's not so hard to see how there can be such cases. Generally I'm skeptical that it makes long term business sense to either underpay or disrespect workers.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ilyt on Tuesday April 25, 2023 @10:59AM (#35701400)
> I don't think anyone would argue that having the resources of large corporation gives the average worker capacity to be significantly more economically productive than they would be working for themselves - meaning there's fairly few people who could earn enough to make a decent living self-employed

I'd say it entirely depends on industry, if it allows you to buy a bunch of expensive machinery that makes work of worker more efficient - solo craftsman can't afford and don't have volume to pay for say fancy CNC router - sure it can.

But on the other end, like programming, generally the bigger company is the more levels of indirection and waste happens, and small team can vastly outpace in per-developer productivity a big team.

Now when that team needs to buy 10 million worth of hardware to train their AI stuff that flips back to "corporate with bigger resources enhance productivity

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by drewcoo on Tuesday April 25, 2023 @04:09AM (#35697792)
> why don't people usually work as hard for themselves as they do for these exploitative systems?

Choice.

They don't have a choice about getting up and going through the M-F slog. They have to so that they can afford to live.

For personal projects, people have choice and can weigh in all of the other things their lives need. Including recovery time from the M-F slog. Their contributions to personal projects are not coerced.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Tade0 on Tuesday April 25, 2023 @06:10AM (#35698482)
Dealing with the uncertainty of starting your own business is even worse.

Few actually make it and most who try and fail are pretty miserable later on.

The daily grind is also miserable, but it's a predictable misery.

I do side gigs occasionally and if I were to live off this, I would fail - first and foremost because until recently I was too afraid to charge people amounts that make it worth it for me.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by Silverback_VII on Tuesday April 25, 2023 @06:54AM (#35698733)
The default human brain certainly thinks as you do, otherwise, people would exhibit the same or greater work ethic when it comes to their own stuff. However, I genuinely wonder if this is true.

The saying "a bird in the hand is worth two in the bush" seems reasonable at first glance, but it could also be something someone tells you to prevent you from seeking a better place beyond his influence.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by MichaelZuo on Tuesday April 25, 2023 @09:05AM (#35699900)
On your own, there's thousands of directions and ways where trouble can come that at least have a small chance of really happening.

Joining a larger entity insulates you from most of these directions and ways of trouble, well until the higher levels.

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by RHSman2 on Tuesday April 25, 2023 @06:47AM (#35698699)
The power of systems and how we behave is very intriguing indeed.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by sanitycheck on Tuesday April 25, 2023 @03:41AM (#35697622)
I like your analogy, though some companies don't treat employees like machinery which needs to be maintained but instead as consumables that just need replacing when they wear out. That's when there's no incentive to measure employee happiness, much as there's no incentive to monitor the mood of a ream of paper.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by masklinn on Tuesday April 25, 2023 @03:47AM (#35697671)
TBF lots of companies don’t do machinery maintenance either, at least not to recommended standards.
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by ajuc on Tuesday April 25, 2023 @04:33AM (#35697944)
There's the business model of "hire people without experience, underpay and mistreat them for 1-2 years while they can't move (because bad CV), replace them with new ones".
Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by mschuster91 on Tuesday April 25, 2023 @05:58AM (#35698404)
> You also have to consider more factors than just P&L. If you push sales people to the point they start breaking the law, or you push machinery and operators to the point of a massive oil spill, you could jeopardize the whole business, or worse. You need to know where the limits are, and that only comes from understanding the people, and the process, beyond just the charts.

So what? Catastrophic, disastrous failure has long since been priced in. Remember the Exxon Valdez, one of the worst environmental disasters in history? Almost completely forgotten and to my knowledge no person was held accountable other than the captain who had to pay a 50.000$ fine.

As long as C-level execs can drive a company to the ground with completely no personal repercussions, why should they not do anything to maximize their ROI (=their bonus payments)?

Re:Deming Paradox: Operationally Rigorous Companies Aren't N... by gymbeaux on Wednesday April 26, 2023 @09:02PM (#35721973)
Don’t forget that it’s estimated a significant percentage of middle and upper managers are psychopaths, so quite literally YES they can live with themselves. I fear you’re giving an oral presentation at a deaf person’s conference.