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Re:Is tipping getting out of control? Many consumers say yes by 4gotunameagain on Tuesday January 24, 2023 @01:51AM (#34500292)
I love how one person opened a coffee shop which basically operates like every single coffee shop in the world apart from the US, and you guys need a detailed write up, charts, flow charts, tips for the secret sauce :)
Re:Is tipping getting out of control? Many consumers say yes by qqtt on Tuesday January 24, 2023 @02:37AM (#34500605)
The point is, that isn't how coffee shops typically operate in the United States, which is what makes it interesting. Operating a coffee shop without tips has special and unique considerations in the United States - chiefly, how to retain talent and employees when conventional wisdom would say it is better paying to get a job at a traditional tip-based coffee shop, which again, are plentiful in the United States. I would say managing employees is the #1 issue when running a small business like this, so the concern is especially relevant (and unique) to the United States market.

It is kind of like how, if a company was trying to tackle health care in the United States, they might attempt to build a system which reconciles many different hospital systems across the country. In other countries, with Universal Single Payer healthcare, this might not be interesting, but in the context of the United States, a system like this could have huge implications.

The market itself is inseparable from what makes a venture like this interesting. It is interesting precisely because of where it is located.

Re:Is tipping getting out of control? Many consumers say yes by quickthrower2 on Tuesday January 24, 2023 @04:32AM (#34501537)
Are tips tax favourable? Because if not then replace $4 coffee and $1 tip with $5 coffee and just pay the staff more.
Re:Is tipping getting out of control? Many consumers say yes by ovi256 on Tuesday January 24, 2023 @04:51AM (#34501669)
They are untaxed in practice, so yes, the most favourable.
Re:Is tipping getting out of control? Many consumers say yes by bbarnett on Tuesday January 24, 2023 @07:04AM (#34502550)
Cash tips were, for sure, but were also something you were supposed to report.

But now, tips are given with cards, and a record is kept of how much, and where it goes, and it is recorded!

So be wary, because you can be 100% sure they are taxable, and if you get audited...

Re:Is tipping getting out of control? Many consumers say yes by michaelt on Tuesday January 24, 2023 @04:51AM (#34501670)
Very much so, if you take them in cash and don't report them on your tax return.
Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @06:59AM (#34502511)
Which is tax evasion, unless your tips are less than $20 per month.
Re:Is tipping getting out of control? Many consumers say yes by christophilus on Tuesday January 24, 2023 @07:15AM (#34502632)
Way back when I was in college, none of my peers reported tips. Has that situation changed?

It is tax evasion, but it was commonplace.

Re:Is tipping getting out of control? Many consumers say yes by bluGill on Tuesday January 24, 2023 @08:46AM (#34503448)
It always was illegal, but hard for the IRS to prove so most got away with tax evasion. These days most people pay with a credit card which means there is an electronic record that the IRS can demand of the employer. With cash tips the waitress was collecting the cash themself and the manager didn't have a good way to get the correct number. If you report zero tips in the cash system someone will notice, but if you report everyone only gave you half what they really did there is no way to know.
Re:Is tipping getting out of control? Many consumers say yes by tastyfreeze on Tuesday January 24, 2023 @10:10AM (#34504493)
Yet this practice is nearly ubiquitous with cash tip jobs.
Re:Is tipping getting out of control? Many consumers say yes by tempestn on Tuesday January 24, 2023 @04:54AM (#34501682)
But again, it's not that simple, because everyone coming into your coffee shop is going to be expecting to have to tip, so you need to properly manage those expectations. How the owner is planning to do that, and the results of those efforts, is interesting.

Edit: and while per the other replies many people don't claim (all of) their cash tips, you are supposed to claim them as income.

Re:Is tipping getting out of control? Many consumers say yes by ryanbrunner on Tuesday January 24, 2023 @08:02AM (#34503050)
Customers will tend to be price sensitive more to the listed price than the actual price they pay, particularly when it comes to tips since they're "choosing" to give the tip.

This would earn you the reputation of being especially expensive, even if customers aren't actually paying you more.

Re:Is tipping getting out of control? Many consumers say yes by larrysalibra on Tuesday January 24, 2023 @05:23AM (#34501876)
Former American here...grew up in Ohio but haven't lived in the country for a while (2007).

When did coffee shops in the US start asking for tips? It most be a relatively thing. Never saw tips asked for at coffee shops when visiting until the ipad checkout thing (square?) appeared. Is it a nationwide thing now or just confined to certain regions (coastal metro areas?)?

Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @06:59AM (#34502505)
Yes it started with the upgrade to smart payment terminals, where you insert your card and interact with the screen. It's nationwide now. It got a lot worse during COVID, at which point it became normalized to pay the usual tips even for takeout.
Re:Is tipping getting out of control? Many consumers say yes by rubidium on Tuesday January 24, 2023 @07:20AM (#34502691)
I saw it in Minnesota, Oregon, and DC in 2000-2003… so quite some time. This is barista made drinks, not your Dunkin’ Donuts brewed coffee.

It took the form of a tip jar. It was my main source of gas money when a barista.

Re:Is tipping getting out of control? Many consumers say yes by ryanbrunner on Tuesday January 24, 2023 @08:00AM (#34503032)
I'm from Ontario, Canada, which has a similar but maybe not exact tipping culture.

Tipping at nicer coffee places (i.e. where they offer espresso-based drinks to order) has been a thing for a very, very long time. I can't recall ever not seeing a tip jar and have been going to places like that for probably 25 years, although if you told me the expectation was stronger nowadays that wouldn't surprise me.

The low end places (Tim Horton's up here, I guess Dunkin Donuts would be the comparison), don't expect tips or put out jars / enable them on their terminals, but Tim Horton's has always had a charity jar at the counter anyway so I would think most people would prefer that one.

Re:Is tipping getting out of control? Many consumers say yes by Shocka1 on Tuesday January 24, 2023 @12:49PM (#34507189)
I'm living in Ohio and visit two coffee shops on the regular with electronic iPad checkout. One has a tip in the checkout process while the other does not. In the tip included location I've seen people in front of me tip 20 to 30% on a regular basis for everything from drip coffee to the coffee milkshakes that everyone seems to be overindulging on these days. So people are willingly paying $8 to $10 of Ohio money for a coffee milkshake, or $5 for drip!

The Pulp Fiction shake quote always comes to mind for me:

Vincent: "I gotta know what a five dollar shake tastes like"

Re:Is tipping getting out of control? Many consumers say yes by illegalsmile on Tuesday January 24, 2023 @01:35PM (#34507904)
Totally off topic but my buddy ran a coffeeshop for a number of years so I'd go in there when he opened to hang out and start my day. It always blew my mind how many people ordered the 24oz "wake-n-shake" at 7am! The drink is just a vanilla shake with a strizzle of chocolate around the cup and a few shots of espresso in it. Sometimes even with whipped cream on top!
Re:Is tipping getting out of control? Many consumers say yes by Shocka1 on Wednesday January 25, 2023 @10:25AM (#34519299)
Yes... The US and especially Ohio is unhealthy for a reason. Our access to unhealthy choices seems unlimited.
Re:Is tipping getting out of control? Many consumers say yes by karmelapple on Tuesday January 24, 2023 @08:02AM (#34503049)
Caffe Nero is a chain in the Boston area (and elsewhere) which has no tipping when using a credit card. Most locations have a tip jar for cash, bud no option to tip. It certainly helps me think that they’re getting paid a decent wage since they’re not prompting me to tip automatically. And the employees generally seem happy, and payment goes faster since there’s no stuttering and thinking over the tip step.

The same simple credit card machines are used at Qdoba, but there they ask for a tip, even when coming in to get a bowl and doing takeout. Not unreasonable, but the difference in experience and expectation is pretty wild: coffee sometimes takes as long as it does to put a burrito bowl together, yet one expects a tip and one does not.

Re:Is tipping getting out of control? Many consumers say yes by beanjuice on Tuesday January 24, 2023 @08:08AM (#34503089)
Cafe Nero is a European chain, centered in London [1].

[1] https://en.wikipedia.org/wiki/Caff%C3%A8_Nero

Re:Is tipping getting out of control? Many consumers say yes by subpixel on Tuesday January 24, 2023 @08:54AM (#34503535)
This is exactly how Dunkin, McDonalds, and Starbucks operates now that they all have apps. So, the vast majority of coffee places in the US.

Order, pay, pickup, done. No tip expected (though nobody stops you).

Re:Is tipping getting out of control? Many consumers say yes by PaulHoule on Tuesday January 24, 2023 @09:19AM (#34503838)
I grew up in New England where Dunkin Donuts is almost a religion, right up there with the New England Patriots. I wasn't excited about Krispy Kreme at all because I grew up with good donuts.

One of the first things I remember as a kid in the 1970s was reading the "no tipping" sign at Dunkin's and asking my parents about it. So it has been a policy there for a long, long time.

(Funny they put a Dunkin's in on my side of town a few years ago, I don't know how many people know the supermarket across the street makes better donuts, which is truly unusual.)

We had a Starbucks in Collegetown which went to only taking mobile orders during the pandemic which meant I pretty much quit drinking coffee there. Not long after Starbucks closed the location to bust the union that was forming there. In my mind that area is a "coffee desert", I mean you can get coffee but so far as I can tell the best coffee is at 7-11 and everything else is much worse.

Re:Is tipping getting out of control? Many consumers say yes by pnutjam on Tuesday January 24, 2023 @11:10AM (#34505459)
DD in the midwest discontinues any donuts with allergens. Bye-bye peanut, coconut, and butternut (my favorite). Their donuts are pretty bad now.
Re:Is tipping getting out of control? Many consumers say yes by PaulHoule on Tuesday January 24, 2023 @11:31AM (#34505880)
Ouch!
Re:Is tipping getting out of control? Many consumers say yes by alextheparrot on Tuesday January 24, 2023 @02:29AM (#34500546)
The path to the contrarian is more interesting, who knew
Re:Is tipping getting out of control? Many consumers say yes by 4ndrewl on Tuesday January 24, 2023 @02:31AM (#34500563)
ikr - someone also posting about how crypto could be the answer too - peak HN!
Re:Is tipping getting out of control? Many consumers say yes by robomartin on Tuesday January 24, 2023 @02:43AM (#34500673)
> like every single coffee shop in the world apart from the US

Well, context is important. Right? If someone opened a "tips required" coffee shop in Japan, it could be something to watch and learn from.

I don't generally have a problem with tipping. Still, I would much rather people get paid well, with whatever that cost might be reflected in the price of what you are buying. If, on the other hand, tipping is on the ticket and it is used as an evaluation of the service being provided, the field should be blank by default.

I have tipped way over 15% lots of times. Every time a device tries to force a higher percentage on me, I reduce it because the pattern annoys me.

It is always interesting to travel to places like Japan, where tipping at a restaurant can be offensive.

Re:Is tipping getting out of control? Many consumers say yes by CaptainZapp on Tuesday January 24, 2023 @03:19AM (#34500926)
> If someone opened a "tips required" coffee shop in Japan, it could be something to watch and learn from.

Not for a long time. It would likely fold within weeks.

Re:Is tipping getting out of control? Many consumers say yes by philliphaydon on Tuesday January 24, 2023 @03:36AM (#34501073)
It made me think of the south park episode with the donation.

https://www.youtube.com/watch?v=tsPHa8RG1pI

Re:Is tipping getting out of control? Many consumers say yes by nicolas_t on Tuesday January 24, 2023 @08:01AM (#34503039)
It could work if it's a novelty bar with only foreign staff that advertises itself as American and insist on replicating the US culture.
Re:Is tipping getting out of control? Many consumers say yes by hombre_fatal on Tuesday January 24, 2023 @03:21AM (#34500946)
How many of those cafe owners are HNers willing to do a write up to give us insight into the experience though?
Re:Is tipping getting out of control? Many consumers say yes by tshaddox on Tuesday January 24, 2023 @03:31AM (#34501026)
I’d check out a detailed write up of any of those other coffee shops in the world too. The detailed write up is the thing that’s rare and interesting.
Re:Is tipping getting out of control? Many consumers say yes by tomcam on Tuesday January 24, 2023 @03:32AM (#34501046)
Beautifully put.
Re:Is tipping getting out of control? Many consumers say yes by blitzar on Tuesday January 24, 2023 @05:08AM (#34501772)
Next time you are on holiday, grab a coffee sit down and watch the miracle unfold before your eyes.
Re:Is tipping getting out of control? Many consumers say yes by tomcam on Tuesday January 24, 2023 @03:32AM (#34501045)
Maybe if you don’t understand curiosity, this isn’t the kind of place you’ll enjoy too much. 4chan, maybe? Pornhub?
Re:Is tipping getting out of control? Many consumers say yes by Freak_NL on Tuesday January 24, 2023 @03:39AM (#34501096)
> like every single coffee shop in the world apart from the US

I very much appreciate being able to amble into a coffee shop, order a coffee from a human being (perhaps doing my best in a foreign language I'm not all that proficient in), and paying cash should I so desire. Like you can in most coffee shops around the world.

Re:Is tipping getting out of control? Many consumers say yes by mcv on Tuesday January 24, 2023 @05:25AM (#34501883)
Order coffee in a coffee shop? That's not what ours are for. (Dutch here.)
Re:Is tipping getting out of control? Many consumers say yes by gooooooore on Tuesday January 24, 2023 @12:03PM (#34506425)
I mean... a blunt and coffee in the morning hits the spot
Re:Is tipping getting out of control? Many consumers say yes by jandrewrogers on Tuesday January 24, 2023 @03:43AM (#34501129)
Context matters. The dynamics of the business are fundamentally different because many employees prefer tips to the alternative, and they have have many options where to work. Employees have a lot of leverage due to a chronic labor shortage.

This dynamic has played out time and again in Seattle, where business owners tried to switch to a "no tipping" model with a 20% mandatory service charge but ultimately had to relent because employees were not keen on earning less money.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Tuesday January 24, 2023 @04:07AM (#34501318)
I don't like the proliferation of tipping everywhere.

But I know many sit-down restaurants have tried to institute a no-tip policy, but both employees and customers hate it. I would hate it. I like giving tips. I wouldn't go to a restaurant where tipping was not allowed.

Plus, the restaurant has to raise their prices up by 20% anyways, because they now have to pay their wait staff more. The customer pays anyways. So it's a stupid thing not to have tipping. You're not going to save any money at all as the customer. It's impossible to save money.

Furthermore, I know waitstaff that make a considerable amount of money from tips. Like, $300-$400 per shift and more. That's about $80,000 to $105,000 per year. So the food prices are going to have to go up substantially to cover what that person made with tips. The reason that many wait staff make so much is that they have "regulars" who tip them well because they develop a relationship and a repore that goes beyond just simple waiting on a random customer.

People say they want the price that's on the menu, but come on - you know there's going to be a tip, if the menu says it is $20, then it is $23, you can do this in your head or on your mobile phone. You know exactly what the price will be unless you failed 2nd grade math. Why on earth would anyone care if the price said $20 or $23 on the menu, if in either case you pay $23? It's ridiculous in the extreme. Unless someone is an extreme pedantic martinet.

Re:Is tipping getting out of control? Many consumers say yes by ztrww on Tuesday January 24, 2023 @04:28AM (#34501502)
> to go up substantially to cover what that person made with tips

more realistically, unless they are capable of finding another job that will pay as much they’ll just end up earning less without tips.

Re:Is tipping getting out of control? Many consumers say yes by lostlogin on Tuesday January 24, 2023 @04:48AM (#34501643)
Legal minimum wages which are a living wage seems like something that should be a bare minimum.
Re:Is tipping getting out of control? Many consumers say yes by collyw on Tuesday January 24, 2023 @05:19AM (#34501847)
How do you fell about internships? I generally think those are a good thing. Those are often below minimum wage jobs.

Then again, I am not in favor of say Amazon workers being exploited with very poorly paid jobs and conditions for their source of income over the long term. (Thomas Sowell gives some good arguments against minimum wage - I am on the fence and it boils down to "it depends").

Re:Is tipping getting out of control? Many consumers say yes by gambiting on Tuesday January 24, 2023 @05:40AM (#34501975)
>>How do you fell about internships? I generally think those are a good thing.

Massively against them if they aren't paid like any normal job. If the intern is doing actual productive work(and let's not kid ourselves - they are most of the time), then they should be paid like any other employee.

The only exception I can see is companies that have training programmes with vocational schools, where you go and work somewhere for say 2 years training to be a carpenter or a plumber or electrician or whatever - then it's no different than being at school and learning. But I'd wager than 99% of internships are not like that, they are just a very cheap way to get unpaid(or poorly paid) labour under the pretense of "giving young people work experience". It's nonsense.

Re:Is tipping getting out of control? Many consumers say yes by collyw on Tuesday January 24, 2023 @06:10AM (#34502167)
I graduated during the dotcom bust, and the best thing I did was taking a temporary job at pretty much minimal wage. As soon as I had some experience on my CV, I got a lot more interviews afterwards.

I am in agreement that apprenticeships seem to be a good thing that we should reintroduce. Working in IT, real world experience seems to count at least as much as anything I learned on university. The only times I have needed to implement a sort algorithm is for interviews.

Re:Is tipping getting out of control? Many consumers say yes by gambiting on Tuesday January 24, 2023 @06:21AM (#34502249)
>> I did was taking a temporary job at pretty much minimal wage.

That's fine then. I specifically mean internships which either don't pay anything or which pay some token amount like $100 a week for fuel expenses. If they pay a minimum wage then well, they are basic level entry jobs, that's fine.

Re:Is tipping getting out of control? Many consumers say yes by bluGill on Tuesday January 24, 2023 @08:54AM (#34503529)
An intern can only be unpaid if they are not doing productive work and you have a trainer with them. Most unpaid internships are illegal already, but the interns don't know they can/should report it.

If you are an intern in a railroad you can move cars around the yard all day: you can move them to a loading dock, or to make up a larger set for a train, but at the end of the day you must move them back. However if any of those cars are moved to the dock are loaded/unloaded, or the larger train they just made leaves the yard, then they did useful work and must be paid for that.

Re:Is tipping getting out of control? Many consumers say yes by gambiting on Wednesday January 25, 2023 @08:50AM (#34518181)
>>An intern can only be unpaid if they are not doing productive work and you have a trainer with them.

I mean yes, but like you yourself acknowledged - that's a completely meaningless law. No intern is going to report this, because young people are just happy to have a job, no one wants to destroy their career right at the start. I myself was in that exact same position when I started - as an intern, my contract specifically said I can't be doing any productive work. Of course I did anyway. And I'm sure it still happens in every industry, because.....why wouldn't it. That's why I think unpaid internships just shouldn't be a thing at all, anywhere, unless linked to vocational schools that oversee them as a training programme.

Re:Is tipping getting out of control? Many consumers say yes by bluGill on Wednesday January 25, 2023 @09:02AM (#34518322)
The more important thing is you can get the reference at the end of summer, and then turn them in when it is too late.

All unpaid internships should have regular independent auditors because, as you say, interns are unlikely to report abuse of the law.

Re:Is tipping getting out of control? Many consumers say yes by calgoo on Tuesday January 24, 2023 @04:53AM (#34501676)
As i mentioned above, do they pay taxes on those tips? Are they logged so the IRS are aware of them? Could this be accounting for some of the difference?
Re:Is tipping getting out of control? Many consumers say yes by williamcotton on Tuesday January 24, 2023 @06:15AM (#34502196)
Yes, and waiters are lightning rods for audits.
Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @03:22AM (#34566031)
Sure. Of course.

But what they found in restaurants that had the no-tip policy is that all of their really great staff found better paying jobs easily, and the shitty employees, or new employees, would be the ones that stayed. And the new employees would leave as soon as they were trained up, so all that was left at the no-tip restaurants were the shittiest of the shitty employees. This is what I read from a study on this exact situation of no-tip restaurants and the effect it had.

Re:Is tipping getting out of control? Many consumers say yes by calgoo on Tuesday January 24, 2023 @04:51AM (#34501667)
I see it completely different. Coming from the EU, I hate going to restaurants in the US because of the tipping culture. I dont mind leaving something if the service has been amazing, but then it might be 5e when the family have had a full meal etc. Being forced to pay part of the staff salary directly, with staff getting angry / annoyed when you dont leave enough is backwards to me. Its not that the math is hard, its about having to decide what your income is going to be based on how you work. Thats not my business to deal with, thats the management / workers business. I almost feel like it creates a culture of entitled people (Karen Generators), who believe they can do what they want.

Im also assuming that a lot of waiters dont pay taxes on the tips (at least when they are paid in cash), which would probably account for some of the difference in income between salary and tips. Here in the EU (most of the countries) at least we have good healthcare and education that is payed from those taxes, so you dont need to pay a 1k private insurance on a waiters salary.

Re:Is tipping getting out of control? Many consumers say yes by collyw on Tuesday January 24, 2023 @05:14AM (#34501812)
There is also what comes across as fake friendliness when going to a restaurant in the US.

> Hi, my name is Bobby, I am gonna be your server today. Blah blah blah blah...

It always comes across as angling for tip money. Waiters here don't usually introduce themselves by name and you generally have less interaction unless of course you start conversing. I prefer the lack of expectation if the and waiter does a good job, then I am more than happy to tip a little. I am in Catalonia where tipping isn't a big thing. Not sure if it's because of the Catalan reputation for being tight with money, or having read Orwell's "Homage to Catalonia", it is related to when tipping was banned and the city was run by anarchists.

Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @07:05AM (#34502557)
What do you call your waiter when you need to get their attention?

In America we like to call people by their name, not their title, especially for a service role. Otherwise it comes off as very classist and elitist. Someone calling out "Waiter!" would come off as a bit of an asshole, to be honest.

Re:Is tipping getting out of control? Many consumers say yes by christophilus on Tuesday January 24, 2023 @07:19AM (#34502681)
I can’t think of a time I called my waiter. I usually just make eye contact and raise my finger in what seems like a universal “I have a question” posture.

I’m terrible with names, though.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:25AM (#34565748)
Right, 100%.

But if they are busy, then I'll do an "Excuse me" really nicely and just loud enough so they can hear - not too loudly, and they will nod and that usually is it, and I know it to mean that they will get to me as soon as they can, they acknowledged me. And if it is super busy, I'm cool if it takes a little longer than usual. It happens. If I'm in a hurry, I'd go to McDonalds. Not really, I hate it, but that's the idea.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:27AM (#34502742)
In America I always call them "excuse me?"

In Argentina I revert to "chico"/"chica" but ...is that offensive? Hah.

Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @07:37AM (#34502824)
It would be in America, yeah.
Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @08:26AM (#34503237)
I mean ... practically anything is grounds for taking offense in America. Americans are like people who were suddenly told they're allowed to be offended, and now they're on a binge of being offended by everything. I probably wouldn't yell "hey kid" to my waiter at the Waffle House (or maybe I would, if I felt like I liked the kid). But "chico" is a term of endearment. I've never heard it said without some sweetness and tenderness... it doesn't sound the same as "hey kid" delivered in a derogatory way.
Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @10:46AM (#34505037)
I assumed you meant the direct translation of “girl”/“boy”. That would be a no-no.
Re:Is tipping getting out of control? Many consumers say yes by collyw on Friday January 27, 2023 @06:32AM (#34544921)
Much of the western world is being trained to take offense to as much as possible.
Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:31AM (#34565784)
Nah. This is like it is in political discussions or online discussions, but in real life, in real time, it is not this way.

You want to use standard and customary forms of communcation, though. You can be a little friendlier, or a little more formal, but it's never good to stray too far if meeting or talking to a person the first time.

However, if you get a bead on the person and their personality, you can adjust your style to theirs is best.

Re:Is tipping getting out of control? Many consumers say yes by collyw on Friday January 27, 2023 @06:31AM (#34544913)
Mae eye contact, or raise your hand.
Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:07AM (#34502576)
This is corporate / chain restaurant America, and you will probably find the same in a chain restaurant in Spain. Typical mozos in Spain are just chill waiters like good waiters at normal restaurants in America. Anyone who goes "My name is Bobby..." is being forced to up-sell and act like a real estate agent by the restaurant company they work for, rather than be themselves. A good waiter anywhere in the world simply listens, responds, makes a joke, and serves your food. That is as true in America as it is in Barcelona.
Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:22AM (#34565734)
This is a red herring.

Everyone in business is "fake." Your auto repair person, the person at Best Buy, people at the clothing store. Of course people are "fake."

However, they are people, too. I am always SUPER SUPER nice to people who are "fake" to me in restaurants or clothing stores or wherever, and they so much appreciate it that 95% of them actually are NOT fake nice to me anymore. As I wrote elsewhere, many times I got a desserts "on the house" at restaurants when I go out in groups, because I make it so enjoyable for the wait staff.

Of COURSE it is angling for tip money. I have walked out without paying a tip for crappy service. I paid zero.

I know wait staff is "fake" nice because they want tips, but if I'm genuinely nice to them then they are "real" nice. And if you are a regular at a restaurant, and tip well, everyone will know you and you will be treated as royalty. And you usually get the same server, who knows your kids names, where you work, and actually they care about you, but yeah, the customer knows the waiter or waitress does not work for free, of course. Neither does the customer.

And, we are all fake to people who give us money. We are ALL fake to our bosses. Nobody will go to their boss and be all, "Hey you fucking moron, another stupid fucking idea you have." Even if that is what one truly thinks. We all have different masks for different occasions.

In Europe, and Catalonia maybe, tipping is not expected, so it is not the culture. If I was there, I would not tip.

But again, the whole argument is ridiculous. If the meal is $30 (or euros), and a 15% tip is $4.50, then you pay $35 (I round up). If no tipping was allowed, the restaurant raises the price to $35. It's the same exact thing. Except if you get a REAL bad waitstaff, you pay $30, because that is what the tip is for. And bad service is if they are jerks, not if they spill a glass of wine on you, which sucks but is an honest mistake that can happen to any of us. I know a waitress who did that and she knew the customer well and bought him a nice shirt for the next time he came back.

But again, you pay the exact same price either way. So not sure why people have so much vitriole against it. And, so many Americans LOVE the custom of tipping. A lot of people go back to the same restaurants and love supporting a waiter or waitress that treat them well. I love paying tips, I usually don't pay less than 25%.

Re:Is tipping getting out of control? Many consumers say yes by LoveMortuus on Tuesday January 24, 2023 @06:06AM (#34502144)
Also, if I see something advertised as 5€ I expect to pay 5€. Having to pay more then the advertised price feels like I've been tricked.

I've never been in the US, but just thinking about having to pay more then what was written and knowing that due to not having a lot of money, I could get in trouble, gives me anxiety...

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:01AM (#34502528)
You would not get in "trouble" - I was a waiter at a restaurant in New York where the waiters make $0 per hour, only tips, and often we had customers from France or Germany who would sit and drink coffee for 3 or 4 hours, pay for the coffee and leave no tip. We waiters were upset about it because they did not understand that we are only paid by the customers, not the restaurant. But no one ever got in trouble.

When I lived in France and spent time in Germany, I always tipped a lot just to make a statement... but I understand that the waiters there are actually paid by the restaurants, so it's not necessary.

Re:Is tipping getting out of control? Many consumers say yes by shever73 on Tuesday January 24, 2023 @07:32AM (#34502779)
I think that very much depends on the establshment. I'm from the EU and the server chased me down in the car park in upstate NY because I didn't tip.
Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:06AM (#34565669)
First, I don't believe you one tiny little bit.

Second, even if it DID happen, that is the fantastically rare situation, that is extremely bizzare. You can read here and everywhere that this is not how it is done, so you don't make a judgement based on one single time, especially when no one else ever has had that experience.

I've left restaurants many times without paying a tip because of exceptionally poor service, it's never happened to me. I've never heard it happening to anyone.

Yeah, totally 100% do not believe you. Sorry, man. I just don't. Again, unless that server was actually and really truly mentally ill, and not using the term colloquially.

Re:Is tipping getting out of control? Many consumers say yes by otikik on Tuesday January 24, 2023 @07:59AM (#34503020)
> I was a waiter at a restaurant in New York where the waiters make $0 per hour, only tips

Not a legal expert, but that looks very much illegal.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @08:33AM (#34503317)
That's how it is. At the end of the year, they ask you how much you made in tips, calculate the tax off that and then "pay" you the exact amount of your taxes by giving it to the government.

It's the same as strippers. Better, because strippers often have to pay to dance.

Re:Is tipping getting out of control? Many consumers say yes by freedomben on Tuesday January 24, 2023 @12:06PM (#34506491)
I don't think they meant "trouble" as in "they'll be in trouble with the restaurant for not tipping." I read it as "I'll be in (financial) trouble because I'll run out of money sooner than I expected" which would be a concern of mine as well in their shoes.
Re:Is tipping getting out of control? Many consumers say yes by WastingMyTime89 on Tuesday January 24, 2023 @07:36AM (#34502822)
Most places in the US don’t even include all taxes in the prices they display so you will have to do some calculation anyway. It’s weird coming from Europe but you kind of get used to it, at least I hope.
Re:Is tipping getting out of control? Many consumers say yes by yurishimo on Tuesday January 24, 2023 @08:25AM (#34503231)
You definitely get used to it. Having lived in both places, it's not really a big deal.

For me, living in Texas, I would assume the final price is 10% more than the sticker price calculation. When I was buying groceries, this generally meant I was always "under" my estimate because most food isn't taxable in Texas. But I was never surprised by the final total at the register. At restaurants I assumed 20-25% depending on what the numbers were.

Now that I live in Europe, I don't even notice. They tell me the total, I pay. End of story.

Re:Is tipping getting out of control? Many consumers say yes by yurishimo on Tuesday January 24, 2023 @08:22AM (#34503204)
Tbf there are still examples of this in the EU. At least here in the Netherlands, if you purchase any drinks in recyclable bottles, you pay a surcharge at the register which can then be reimbursed when you bring the bottle back. It's not a large discrepancy (25¢ I think?) but it bit me once when I first arrived and I was paying for everything with cash. I had enough money for everything except the bottle surcharge.
Re:Is tipping getting out of control? Many consumers say yes by roel_v on Tuesday January 24, 2023 @09:15AM (#34503804)
You get the money back, so it's a deposit, not a surcharge.
Re:Is tipping getting out of control? Many consumers say yes by yurishimo on Tuesday January 24, 2023 @09:43AM (#34504156)
But I still have to pay for it upfront. And if I'm out and about in the city and stop into AH to buy a drink to carry with me, then I either need to carry the bottle with me the rest of the day or throw it away and lose my "deposit".

The point is that it's not included on the label as the price I pay at the register.

Re:Is tipping getting out of control? Many consumers say yes by roel_v on Friday January 27, 2023 @09:24AM (#34546341)
Right, it's still a deposit, and not a surcharge. The whole point is that you don't throw it away. That's exactly what makes a 'surcharge' into a 'deposit'.
Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @01:59AM (#34565639)
Right. But you KNOW that tips are used in the USA. So if you KNOW that tips are 15%, what is the big deal? You just add 15% to your $100 meal and you pay your $115. Who cares about the advertised price? Why is that such a holy of holies to genuflect in front of? You are not tricked. You know that it is custom to pay 15%. How are you tricked? You aren't.

The thing is, you DON'T have to tip. I have walked out of restaurants before without tipping when I got super shitty service. You can pay 5% or 10% or 15% or 20% or 25%.

And the thing is that here in the USA, everyone LOVES tipping. Customers, good nice customers, love tipping. Usually it is the whiny bitchy horrible customers that don't like tipping, and if there was not tipping, they would be whiny bitchy horrible customers anyways. This much I know to be true.

If you don't have a lot of money, just go and be honest and tell the wait staff that. Be honest. I mean, don't be going and ordering $800 worth of food and say you don't have a lot of money because that would be horrible thing. But if you have a very little money, just apologize and say you'd love to but can't.

Also, these days you can go online and see exactly how much the food is, and add on the tip. Just see what you want, add 15%, and you know. This is not difficult. It won't get you in trouble if you take an extra 30 seconds to look up the menu on line, right? And ffs, if you order $30 dinner, and the tip is $4.50 and you don't have enough money to cover it, why on earth would you go out to a restaurant in the first place? Stay at home and make a nice pasta dinner that is just as good as a restaurant and pay $1 or $1.50. Or euros, I think the exchange rate is pretty close to one-to-one. If you go out to a restaurant and go broke over $4.50, your issues are a lot deeper and worse than not having $4.50 tip. Like, you should see a professional therapist about why you would blow the tiny bit of money that you do have on a $30 meal when you can spend $1 and eat at home.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @01:47AM (#34565588)
Right, I understand what you are saying. Many say the same exact thing.

However, while you don't like it, a vast majority of Americans DO like it. I like it. The staff like it. Management likes it.

I guess the solution is that if someone doesn't like tipping, they should never ever go out to restaurants here in the USA. That would take care of it instantly for you.

But again, as I said, you will pay the exact same or more if tipping is included in the price! The exact same or more.

The thing is that if you don't want to leave a tip, don't. It's so easy. Just don't. Most wait staff would rather a dinner party leave without paying the tip rather than have whining - who wouldn't?

I've never had staff get angry with me and I've been going to restaurants probably longer than you've been alive. So I don't know where you're getting this from, unless you are lying for effect, to falsely bolster your case.

I've never had entitle person ever. I've always had fantastic relationships with the wait staff. Because THEY WANT to give you a great experience so that they can get a nice juicy tip. It's not fake on their side, any more than a Disney worker or auto repair shop owner is nice to their customers.

I've had such a good time with some wait staff, that they give me free desserts. I remember once my reputation for getting free desserts got around to a group of friends I occasionally hung out with. We were at the restaurant and said that it was bullshit and to do it right at that restaurant. I did. The waiter gave me a free dessert. Which are restaurants' main money makers.

Waiters are required to pay taxes on tips, but you are right, if they are in cash, well, they can break the law, but that's the same exact thing as if someone doesn't come to a complete stop at a stop sign. Anyone can break the law.

And as I also said, a LOT of restaurants, even high-end restaurants in New York, Los Angeles, San Francisco have tried no tips. But it was a disaster in almost all cases. Their wait staff would quit all the time, because a good wait staff person can make fantastically more money in tips. If a restaurant pays $25/hour (good luck on that) the wait staff would be paid $50K/year, but a good waiter can make $100K+ on tips. So the wait staff quit the no-tipping restaurants and move to a better, for them, restaurant.

But really, you are paying the exact same, or more, if it is all included in one bill with no break out. And by breaking out healthcare costs, you will actually pay less money for the meal than all included.

As far as healthcare and education being free in EU, that is irrelevant.

Re:Is tipping getting out of control? Many consumers say yes by lostlogin on Tuesday January 24, 2023 @04:52AM (#34501675)
> You know exactly what the price will be unless you failed 2nd grade math.

As a tourist to the US, it just seemed silly. The random sales tax percentage, the tip or no tip (calculated pre or post sales tax?) situation.

And due to the tipping thing, I had to carry cash, which I hadn’t done in 20+ years.

It felt like going back in time a very long way.

Ask for what you want, I’ll decide if I’ll pay it and I’ll come back if I liked the service.

Re:Is tipping getting out of control? Many consumers say yes by tayo42 on Tuesday January 24, 2023 @05:33AM (#34501938)
Fwiw you can tip with credit cards everywhere now. I don't think tip receivers like it, but tipping sucks, they can deal with it. I don't carry cash anymore.
Re:Is tipping getting out of control? Many consumers say yes by ryanbrunner on Tuesday January 24, 2023 @08:23AM (#34503211)
Even credit cards seem super backwards in the US with them actually taking your credit card and giving it back to you (and your tip being just written down on a slip of paper).
Re:Is tipping getting out of control? Many consumers say yes by lostlogin on Tuesday January 24, 2023 @01:05PM (#34507413)
How does that work with things like the porter who takes bags to the hotel room? Or the person who cleans the room?

Maybe they aren’t supposed to be tipped, as we never got the hang of it and blundered about trying to avoid causing offended.

Re:Is tipping getting out of control? Many consumers say yes by tayo42 on Tuesday January 24, 2023 @08:36PM (#34513228)
Personally, I just stopped doing that.the tips were small to begin with.

I think people also know non Americans aren't going to get it right. If they're the type of person to get offended over that, I wouldn't spend my time worrying about their opinion of me

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:46AM (#34565846)
In a case like this, you should bring cash with you anyways. It is a different situation than going to a restaurant. When you travel one should always have cash, even if one normally doesn't. It's common sense.
Re:Is tipping getting out of control? Many consumers say yes by chollida1 on Tuesday January 24, 2023 @06:55AM (#34502476)
> And due to the tipping thing, I had to carry cash, which I hadn’t done in 20+ years.

> It felt like going back in time a very long way.

I live in North America and tip for alot of things. Never paid cash. Not sure why you felt like you had to but can always tip on visa the rest of us do.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @02:45AM (#34565839)
There are actual rational reasons, though. You, and even most Americans, don't know what they are, is all.

Random sales tax on stuff for example is separate. This is not the fault of the business. The way USA government works is that sales tax is set by the county. There are 3,142 counties and county equivalents. Each charging their own tax amount.

Let's say you are a big store like Target with stores across the USA. They want to charge $25 for a pair of shoes. How do they advertise? They take out advertising all across the USA, and charge $25 for the shoes. Well, how do you put in the correct amount on the newspaper or website advertisement? You put it in the newspaper for $27.50 because one county charges 10% sales tax. But the next county over has a 7% sales tax. The correct price is $26.75. But that newspaper is delivered into multiple counties, in the same exact newspaper, so there is no possible way for target to put the correct price. It's literally impossible. So what they do is say the shoes are $25, and you pay the difference to the county as an extra. Because the business can do fuck all about it. In European countries, they probably have the same exact sales tax everywhere, so it is ok to do it that way. But Target isn't going to get the entire USA to change the tax code of 3,142 different tax jurisdictions. Good luck on that one.

For tipping, you don't have to carry cash at all. I never do. They have an extra line on the receipt to add the tip. I just round it and don't do it exactly, because it is easier and faster that way.

You want me to ask for what I want? Ok. I want to tell you the price of the meal and you pay a 15% tip. That is what I want. And I don't want anyone whining about it. If one wants to whine, just stay at home and cook a home-cooked meal. Everyone wins.

And, as I stated elsewhere, it is usually the people that are most vocal against tips that are the most pain in the butt customers anyways; even if there were not tips, they would still be the worst customers. Maybe not you, but most like that always have something more to complain about.

Re:Is tipping getting out of control? Many consumers say yes by williamcotton on Tuesday January 24, 2023 @06:03AM (#34502123)
I don't see any reason for your comment getting a bunch of downvotes other than some people from Europe woke up on the wrong side of the bed.

Dear Europe: You do lots of stupid shit as well.

Re:Is tipping getting out of control? Many consumers say yes by moritonal on Tuesday January 24, 2023 @06:16AM (#34502205)
To explain my down-vote. Firstly, many people, even smart ones are bad at mental math. The idea extra charges are added at the end is literally a dark-patterns used to trick people into spending more money because they are bad at doing this.

Next, why do _some_ waitstaff make a lot of tips, and not others. You don't acknowledge how in almost every biased way possible tipping promotes some people, and punishes others.

Lastly, I personally find tipping and therefore your slightly aggressive defense of it, kinda gross? It's a power-trip at the end of the day to control someone else's actions with your money. Sure, that's life, but with tipping it's so blunt.

Re:Is tipping getting out of control? Many consumers say yes by Dalewyn on Tuesday January 24, 2023 @06:25AM (#34502274)
>Firstly, many people, even smart ones are bad at mental math. The idea extra charges are added at the end is literally a dark-patterns used to trick people into spending more money because they are bad at doing this.

You are making a fair point that most people can't math.

On the other hand, people who can't do very simple math have bigger problems to worry about than tips.

>Next, why do _some_ waitstaff make a lot of tips, and not others. You don't acknowledge how in almost every biased way possible tipping promotes some people, and punishes others.

At least in theory, the point of tipping is to reward good staff and punish bad staff. The whole point of tipping is to create an income gap, with the hope that staff will be incentivized to be "good" staff so they make more money and be on the better side of the gap.

It's not unlike good employees getting paid better than bad employees, the only difference is that the incentives come from your customers rather than your employer.

>Lastly, I personally find tipping and therefore your slightly aggressive defense of it, kinda gross? It's a power-trip at the end of the day to control someone else's actions with your money. Sure, that's life, but with tipping it's so blunt.

Even without tips we are all going to engage in "controlling someone else's actions with money". That fancy restaurant that just billed you 3 or maybe even 4-digits? That money is so the staff are incentivized to treat you like nobility, among other luxuries you just enjoyed.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:17AM (#34502659)
>> It's not unlike good employees getting paid better than bad employees

It's actually exactly like that. In the feral world of New York City wait staff, where people only live on tips and there is no base income, the income gap is extraordinary in the same shift in the same restaurant. And it's only slightly based on looks, or how "cute" someone is. It's almost entirely based on their skill and ability to serve the customer well. I could walk out with $250 a night and another waiter would walk with $350. He was simply faster, more clever and better at serving and charming the customers. I was a bad waiter. Of course, the prettiest women among us might walk out with $450, so I guess if someone really wants to complain about life being unfair, they could. But those girls needed to stockpile cash then while they were young. As an old man, a waiter can still make the same.

Re:Is tipping getting out of control? Many consumers say yes by tallanvor on Tuesday January 24, 2023 @07:40AM (#34502858)
You're just plain wrong, please stop. New York City has a $15/hour minimum wage, with a $5/hour "tip credit" for food service employees - that is, as long as the employees are making more than $5/hour in tips, the employer only has to pay them $10/hour. Any employer that doesn't pay a base wage is operating illegally and is guilty of wage theft, no matter how many tips the employee makes.

And yes, I can back this up: https://dol.ny.gov/system/files/documents/2023/01/p717_12-22...

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @09:44AM (#34504170)
Well, that wasn't the case in 2002. The minimum wage for waiters in New York was $0.

$15/hr ain't exactly a living wage either, nor does it justify losing a table for an hour on four people who don't leave a tip. The difference between $15/hr in New York City now and $0/hr in 2002 is basically nil.

Waiters make their money from tips. If you ever work in the service industry in America, and serve them their breakfast, you'll understand why.

Re:Is tipping getting out of control? Many consumers say yes by rascul on Tuesday January 24, 2023 @12:58PM (#34507316)
> Well, that wasn't the case in 2002. The minimum wage for waiters in New York was $0.

I have trouble finding the information on my phone but I'm pretty sure this was illegal federally since at least the '90s.

I'm not saying you're wrong.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @03:18AM (#34566011)
That person's main point is still true. The main point is that a better waiter/waitress makes more money in the same shift, even if they hypothetically waited on the exact same people.

There is skill and talent involved. We have all had shitty waitstaff wait on us, and great people, too. The great people get a better tip, even if they are uglier, or walk with a limp and have a hunch back like Quisimoto. In another post, I listed dozens of ways that one staff person can make more than another by using different techniques.

Re:Is tipping getting out of control? Many consumers say yes by FrontierPsych on Sunday January 29, 2023 @03:14AM (#34565988)
Everyone carries a mobile with them. We didn't use to and had to figure it out. But it is so simple. All you have to do is take 10%, then take 1/2 of that and add them together.

So if a meal is $48.75, then 10% is $4.88. Round it up to $5. Half of $5 is $2.50. $5 plus $2.50 is $7.50 tip. then add that onto the total of the $48.75 but I round the $7.50 up to $8 and so $48.75 and $8 is $56.75. Super easy to do in one's head in less than 30 seconds.

If lunch is $38.64, then 10% is $3.86. Round it up to $4. Half of $4 is $2, so $4 + $2 is $6 tip. Total is $38.64 + $6 or $44.64. Thirty seconds to calculate it.

You do rounding to make it easy - you don't do all the decimal points exactly, that sucks to do it that way. Rounding is close enough, and you round up.

.

Some waitstaff are better than others. They are more social. They develop regulars. That's where the real money is made. You get regulars. There are other tricks, too. Not all of them work every time for every person, but it is a statistics game.

Like if a waitress wears a flower in her hair, can make up to 17% more tips. Some people know how to upsell for a higher total bill and make more tips because of the percentage. If you draw a smily face on the bill, you will get a bigger tip. Studies have shown if you can entertain people when appropriate (unobrusively - you have to guage the situation), that can increase tips by 7%. If you have regulars, give them freebies - fucking EVERYONE loves a freebie. A study showed that if you give a weather forecast on the bill, the tip is an average of 22.2% vs 18% if they didn't - so when giving the bill you write "The weather is supposed to be great tomorrow, have a great day!" If you use your customer's name, you will get a bigger tip. Giving a gift increases tips - even giving a candy cane during christmas or candy corn during halloween, etc. Other ways: Squat down to talk to customers, smile a lot, write "thank you" on the bill. Read your customers. Learn what your boss wants so you get the better shifts more often. Get better customers and get them to come back to you and ask for you. Basically create an environment that predisposes customers to be generous.

Did this answer your question about why some make better tips?

>Lastly, I personally find tipping and therefore your slightly aggressive defense of it, kinda gross?

That's ok. None of us can please everyone. I'm positive someone finds things that you think or want as gross, and I don't mean that in a bad way. I very much am strongly supporting tipping, I think it is great.

>It's a power-trip at the end of the day to control someone else's actions with your money. Sure, that's life, but with tipping it's so blunt.

Eh. It's blunt everywhere. We all knuckle under to our stupid bosses we've all had in life because of money. And the thing is, that multiple studies have been made for waitstaff and they all WANT to be controlled if they make more money. Wait staff in the USA love tips, and they love the thought that if they give great service, that their tips can be larger - it gives them motivation. This is not me saying this, it's what the wait staff wants. They love it. Not every single waiter/waitress. People who suck at interpersonal communication probably hate it, of course. That would be logical. But it is a personal job, so they should find another job, quite frankly. And in general, customers don't look at it as a power trip, at all. Some do, but the vast majority do not. I don't. I'm not imperious, snapping my fingers for service, and ordering people around. That is just bad manners and an ill-mannered person who would do this even if there was no tipping. Because that is how people are.

Re:Is tipping getting out of control? Many consumers say yes by pull_my_finger on Tuesday January 24, 2023 @06:16AM (#34502210)
> tried to switch to a "no tipping" model with a 20% mandatory service charge

Sounds like a false dichotomy. Why is the only other option still an imposed cost on the customer? Wouldn't it be nice if the bad servers just got fired like any other profession and the good servers got a bonus or something from the business owner?

Maybe people shouldn't "aspire" to be cafe baristas and chain restaurant wait staff. There are plenty of students and elderly that could handle the job and also handle the minimum wage. There's no reason those jobs should be lucrative, unless the business owners (rightly) realize those staff are the face of their operations, but in that case, again, the business owner should "invest" in their higher salaries to hopefully bring in business. None of this should be imposed on customers. Just my opinion.

Re:Is tipping getting out of control? Many consumers say yes by bbarnett on Tuesday January 24, 2023 @07:08AM (#34502583)
There are plenty of students and elderly that could handle the job and also handle the minimum wage.

It is my understanding that in the US, you're not paid minimum wage. Waiters are paid mostly by tips.

Some may have no wage! Tips only.

Where I live, this is illegal, and I suspect in Europe too, and this is where the lack of understanding comes from.

Now, coffee shops? People behind counters are not waiters, so I am unsure of wage issues, in the US.

Re:Is tipping getting out of control? Many consumers say yes by tallanvor on Tuesday January 24, 2023 @07:34AM (#34502799)
Some places still have a lower tipped wage, but your hourly pay + tips has to at least equal the federal minimum wage, otherwise the employer has to make up the difference. Of course, the federal minimum wage is criminally low, and many employers aren't exactly ethical/operating legally.
Re:Is tipping getting out of control? Many consumers say yes by jandrewrogers on Tuesday January 24, 2023 @07:38AM (#34502836)
There is no revenue/wage neutral way of restructuring how the costs are presented. A 20% service charge generates less income for waiters than tipping. Adding 20% to menu items generates less income for waiters than adding a 20% service charge. This effect isn't due to redistribution but a reduction in bill + tip revenue. No one has to like it but there is a lot of empirical evidence for this effect (and there are good theories as to why it happens).

By trying to eliminate tipping, you are working against the interest of waiters since they naturally want to maximize their income. You may not like tipping but it is economically optimal in many contexts. Businesses need to compete for employees and tipping maximizes employee income relative to revenue.

Where I live, most of the bartenders and waiters I know personally earn on the order of $80k/year if they do it full-time, and not at high-end establishments. Not an ostentatious lifestyle but definitely middle class.

Re:Is tipping getting out of control? Many consumers say yes by ryanbrunner on Tuesday January 24, 2023 @08:05AM (#34503075)
You can definitely go higher in certain contexts (bartenders at busy nightclubs, fine dining as you mention). There's also a lower end like diners, but even then it's a unique case of an easy to enter job that can pay a fairly liveable wage.
Re:Is tipping getting out of control? Many consumers say yes by pull_my_finger on Tuesday January 24, 2023 @09:48AM (#34504221)
You're ignoring the part that it should not be the customers burden. Sales and marketing people have high ceilings too, I can respect the hustle, BUT they don't get tips. They get a normal wage/salary and their company is on the hook for providing bonuses/commissions. It's not consumers "working against" the workers, it never should have been positioned that way in the first place. If business owners want to incentivize hustle, they should do it on their own dime.

It's a grey pattern to offer your product at 1 rate but implicitly you impose an additional 12-20% . Just pay them more, and charge more for the product, the end result is the same from the consumer. If the workers are no longer satisfied, there are other sales and marketing jobs that offer real salaries plus bonuses/commissions as mentioned above.

Re:Is tipping getting out of control? Many consumers say yes by yardie on Tuesday January 24, 2023 @09:39AM (#34504101)
> There are plenty of students and elderly that could handle the job

There is not an infinite supply of students who have the time to do that job. Our son worked at a coffee shop. Until the manager started pressuring him to work more hours than he had time for.

Some people think other people's jobs are bullshit. And then you end up with a shortage of competent workers. Every job should be lucrative.

Re:Is tipping getting out of control? Many consumers say yes by tsimionescu on Tuesday January 24, 2023 @04:07AM (#34501321)
There are other tipping cultures outside the USA, you know? Tipping is very common in the Balkans and other countries that were influenced by Ottoman culture, for example. While it is not expected, many coffee shops all around Europe also have tipping jars.

It's really not common in much of Europe at least for people to actually discourage tipping (though they may seek to refuse what they perceive as exorbitant tips).

Re:Is tipping getting out of control? Many consumers say yes by moonchrome on Tuesday January 24, 2023 @04:34AM (#34501555)
I was just going to say - from Croatia - in most of my circles if you don't leave a 10% tip you're either poor or a miser. Frankly even if you're poor, you likely won't go rather than count cents :)
Re:Is tipping getting out of control? Many consumers say yes by martopix on Tuesday January 24, 2023 @04:32AM (#34501534)
> While it is not expected,

That's the key point.

Re:Is tipping getting out of control? Many consumers say yes by moonchrome on Tuesday January 24, 2023 @04:40AM (#34501590)
You're not legally obliged to give it - but it's very much expected and you can see the awkwardness when you skip it.

Like just the other month I was in this resort with my family and first night we checked in we went for diner - waiter was very polite, entertained my one year old and gave us tips about the area. We didn't have cash on us so we put it on the room and signed the receipt. Next day he was still professional but not as much effort - then I left a tip for both dinners and suddenly it's back to chat mode, parting drink on the house, please do come back, etc.

Re:Is tipping getting out of control? Many consumers say yes by gambiting on Tuesday January 24, 2023 @05:43AM (#34501989)
The problem with US is that it's so culturaly ingrained that it's really not optional anymore, even if it technically is and no one will call the police on you for not doing it.

As a personal anecdote - when I visited America on a business trip we went to a restaurant where the staff was literally rude to us, the food order was not what we ordered and massively late, and yet our hosts insisted on leaving a 10% tip because

1) low tip will show them they have done a poor job(?!?!?!?!?!)

2) we would look like jerks for not tipping(their explanation).

So basically my takeaway is - if you have to tip even when your experience is poor, or you risk "looking like a jerk", then it's not really optional.

Re:Is tipping getting out of control? Many consumers say yes by moonchrome on Tuesday January 24, 2023 @06:16AM (#34502209)
But that's what tipping is here too - it's basically signaling you're not a miser. Sure it's supposed to encourage better service but that's secondary. Just like buying rounds, etc.
Re:Is tipping getting out of control? Many consumers say yes by martopix on Tuesday January 24, 2023 @03:42PM (#34510012)
> gave us tips

the irony!

Re:Is tipping getting out of control? Many consumers say yes by tsimionescu on Tuesday January 24, 2023 @04:56AM (#34501690)
Sure, but the OP's cafe literally doesn't allow tipping, it's not that they don't expect them. That's what's bizarre/noteworthy on this front - and it's definitely not how every coffeeshop in the rest of the world operates.
Re:Is tipping getting out of control? Many consumers say yes by itwontbelik on Tuesday January 24, 2023 @07:02AM (#34502536)
I have lived in Istanbul for a decade now and while many of us do tip, and tipping is rarely expected. The expectation is higher than foreigners, but if you live here, you end up eating at the same places over and over, and that expectation goes away fairly quickly. When I first moved here I realized I was tipping 3-5x what a local would, because I was tipping American standard.

Tipping is mostly expected when there is a lot of service involved in the meal. This means either fine-dining, or Meyhanes where you spend 3-5 hours drinking heavily (Raki/Ouzo) and eating mezes & fish.

I think the tipping culture you're talking about is "Bakshish" which is really more of a bribe than a tip. It doesn't exist much in Turkiye anymore (unless you're an Arab or Syrian refugee, their experience is far different than others). Bakshish is still very prevalent throughout the lower Balkans, Serbia and most Islamic nations I've visited and worked in, except for KSA and UAE (they'll kill you for that shit.)

Re:Is tipping getting out of control? Many consumers say yes by red-iron-pine on Tuesday January 24, 2023 @09:07AM (#34503693)
> Bakshish

Definitely more of a bribe, and common in a lot of the world, in the countries mentioned but plenty of others, esp. the African ones I worked in; different names but same idea.

A "cost of doing business, and we appreciate the opportunity" gesture. Prove that you're serious, and that you want an actual result.

Re:Is tipping getting out of control? Many consumers say yes by itwontbelik on Tuesday January 24, 2023 @10:34AM (#34504833)
There are a lot of business dark patterns, and when they are prevalent in that society, that society is always poor and corrupt.

An Egyptian friend, once warned his friends about me: "Now he's American. When he says 2pm he means 2pm, and when he says we have to leave at 8, that means we have to leave at 8. This is why Americans are rich. They respect schedules, and care more abut business than friends or family."

Re:Is tipping getting out of control? Many consumers say yes by tsimionescu on Tuesday January 24, 2023 @03:35PM (#34509928)
I haven't been to Turkey, so I don't know how the culture evolved there. However, in former Ottoman-controlled states that I've been to (and especially in Romania, where I was born and live), tipping (as well as small bribes, which are both called bacșiș here, same word as bakshish, though that is changing somewhat recently) is quite prevalent and expected in many settings. At the very least, in any setting where you are served by someone while sitting down, even if it's just drinks at a bar, you are expected to tip (typically 10% being seen as a tip for cases where you were happy with the service).

Tip jars are perhaps a more recent phenomenon, but they are now almost ubiquitous in all places that serve anything, event at a counter or to go - including club bars, coffee shops, even many fast food places.

Re:Is tipping getting out of control? Many consumers say yes by ryzvonusef on Tuesday January 24, 2023 @04:08AM (#34501330)
But it has iPads! ;p
Re:Is tipping getting out of control? Many consumers say yes by blitzar on Tuesday January 24, 2023 @05:06AM (#34501760)
Could be the next YC funded coffee shop reimagined.
Re:Is tipping getting out of control? Many consumers say yes by mr_mitm on Tuesday January 24, 2023 @05:58AM (#34502078)
I've been in many coffee shops over the world, and never has my tip been refused. Tipping might not be as expected as it is in the US, or the average tip might be lower, but many people still give a tip. You often see a tip jar next to the cashier.
Re:Is tipping getting out of control? Many consumers say yes by gggggg5 on Tuesday January 24, 2023 @06:05AM (#34502139)
I think it would be extremely unusual for someone to chase me down over a tip I've left in Europe.
Re:Is tipping getting out of control? Many consumers say yes by Laaas on Tuesday January 24, 2023 @06:07AM (#34502149)
It happens in other regions where tips never happen, e.g. Japan.
Re:Is tipping getting out of control? Many consumers say yes by jonathanstrange on Tuesday January 24, 2023 @06:24AM (#34502266)
Sorry, I've lived my whole life in Europe in three different countries and have never been to a café where you can't pay in cash and don't tip. Tipping works differently, e.g. in my current country of residence you leave cash on the table, but unless your bill is very low (say, below 5 EUR) not tipping is still a bit rude. There used to be no tipping at all but with the increase in tourism that's no longer the norm.
Re:Is tipping getting out of control? Many consumers say yes by itwontbelik on Tuesday January 24, 2023 @06:43AM (#34502385)
> There used to be no tipping at all but with the increase in tourism that's no longer the norm.

I take this as local employees stating their entitlement to nickel and dime tourists as much as possible.

:(

Re:Is tipping getting out of control? Many consumers say yes by jonathanstrange on Wednesday January 25, 2023 @06:00AM (#34516883)
What? No, not at all! The tourists insist on tipping, not the employees.
Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @06:36AM (#34502347)
Thanks for sanity.

I do understand the specific of the US situation, I’ve leave there since the last decade. In a very touristy city to boot, so a large part of my social network rely on tips.

But the lack of awareness from our US friends to understand that they are the exception, not the norm in that particular regard is a bit disconcerting.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @06:56AM (#34502484)
Tipping is an evolved system. If you go to most countries outside the US, you are not expected to leave a tip. But if you do leave a tip, here is what you get:

. You are the first person served, every time you walk in, no matter how crowded the bar is.

. You are poured the extra liquor that a bartender is allowed to "spill"

. When you bring your date to the restaurant next time, you are treated very well.

It is true that in America, these things are lost because everyone is expected to tip. But this is the true point of tipping a good waiter or bartender, to show your appreciation and also to be remembered.

Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @07:06AM (#34502562)
Where did you travel ?

I had the chance to move around a lot and my social alcoholism made my spend lot of time in seedy places where someone pour out booze.

In all those places, paying more money is just bad taste.

A way to get what you describe is ( in my personal experience )

- smile

- be young and / or attractive

- being visibly in distress

- being polite and patient in the face of another rude customer

- make some jokes, not in English but in the language people speak where you are

- have a dog / a kid

- show that you have some humors and are not an asshole.

With all due respect, paying more and displaying extra wealth is a good way to be classified in the easy to dupe category. In some language due to post WW2 wealth, some folks say “an American” like “do you think I’m American or what ?”

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:24AM (#34502719)
mmmm... it depends on the country, and the style, so all of the things you say are true. Simply leaving a big tip means nothing. And being an asshole overrides everything - never a good idea. I am also a social alcoholic! Hi!

But if you have established communication with your waiter / bartender / blackjack dealer, and you leave them some extra, it is much more appreciated outside the US. Especially if they see you more than a couple times. Whether you are young and attractive or not, although of course that helps.

Does losing $5,000 alone on a blackjack table in Prague because you're depressed, and then smiling and tipping your dealer constitute visible distress? I can't say it's always a financially wise strategy.

Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @07:48AM (#34502924)
Hi, I’m sure you would constitute a great bar neighbor :)

I just spend a few minute refining my thoughts on tipping outside the US : I would say it has to do with a relationship with money and the power emanating from it.

Tipping is not expected in most places; and doing it anyway clearly signal that you have some disposable wealth. You can afford to pay even more than the agreed upon price.

There is some “bling” and nouveau-riche aspect to it that will leave people a weird feeling.

For instance : Are you trying to bribe them? Do you think they are too poor to function without your patronage? Are the price/money here just a joke to you?

And then, it become your edge. You are the guy or gal that pay extra. As opposed to be the funny/sexy/mysterious/resourceful person. AKA : El gringo, l’américain, l’americano. ( I’m one of you now, so I can say it :p )

Being seen that way might be a way to attract the wrong kind of company.

I don’t know about casino and hazard games, my passion always has been the dives and the likes.

But you do say something important about establishing contact first.

That’s a great difference in my book.

I still maintain that waving money around FIRST won’t help on the long run. Establishing rapport and discretely paying extra might, sometime, with some people. But being nice and aware of your environment might do just the same.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @08:20AM (#34503187)
Hah. I definitely would buy you a drink. Please see my post below (next to yours).

I'm 42. I've lived in a lot of countries. I freaked out and fled America for twelve years after I wrote a novel about a rock band assassinating Dick Cheney during the start of the second Iraq war, and had my server attacked by military sites and my apartment broken into and police going through my trash can. In other countries, I probably, once in awhile, was mistaken for someone who tried to be nouveau-riche because I tipped too much...but I'm basically a working-class guy and I don't think most people thought of me that way if they got to know me. Maybe I am guilty of carrying over the American service industry mentality -- usually people who work/worked as waiters, bartenders or taxi drivers in America tip much more than other people, because we understand how difficult the job is. But of course, you are not trying to buy love with money ... you only show respect. If it is a situation where I feel that someone won't understand it (for example, in some place I've never been before in Vietnam), just the amount of tip that shows the right respect is better than some crazy American-size tip. Hopefully this makes sense. I should stop drinking and go eat. It's been a pleasure to talk ;)

[edit] PS: I really enjoyed this term "social alcoholism". Did you ever go to Granada?

Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @09:36AM (#34504059)
And I would reciprocate on that drink!

I live in New Orleans those days, social alcoholism is a lifestyle there! I haven't been in Spain in a solid decade. I miss traveling and living in europe. It's so pleasant.

To get back to the subject at hand, I think you gave enough context so I can understand your point. Thanks! It looks that the key is being ex-service industry, and now that you stated it... I do see that behavior of "service-industry hardcore solidarity thought tips" in friends here.

> usually people who work/worked as waiters, bartenders or taxi drivers in America tip much more than other people, because we understand how difficult the job is. But of course, you are not trying to buy love with money.

And I can sense the likability oozing out your messages.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @09:58AM (#34504338)
Good on you for moving to NOLA! It was my dream. Actually I still would love to live there. I think it's the only really European city in America. Scary, a little. (I live in Portland. it's hip, it's gentrified, it's terrible). So you know the service industry solidarity.

I quit my waiting job in New York around 2004-5, took a train to New Orleans, started playing piano with a band, got a job as a busboy at Brennan's for a solid 2 weeks before losing all my money on poker and drinking myself almost to death... I found myself on Canal Street one morning at 5am, broke, and called my sister from a payphone to buy me a bus ticket to LA. Six months later the house I'd been staying in was destroyed by Katrina...

Is it time to try again? I've always loved that city. I don't think I have the self-control.

Re:Is tipping getting out of control? Many consumers say yes by WastingMyTime89 on Tuesday January 24, 2023 @07:32AM (#34502780)
> But if you do leave a tip, here is what you get

I can assure you that an American tip here will give you a weird look and get you to be treated like a tourist which is not something you wish.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:40AM (#34502857)
Where is "here"? (And what is an acceptable tip?)
Re:Is tipping getting out of control? Many consumers say yes by WastingMyTime89 on Tuesday January 24, 2023 @09:13AM (#34503777)
Here is France. Rounding up to the euro or nearest bill if it’s a large sum is considered a nice gesture but is not usual nor expected. If you tip 15%, people will wonder what’s wrong with you and don’t understand why you flaunt your money (or assume you are American).
Re:Is tipping getting out of control? Many consumers say yes by 1123581321 on Wednesday February 01, 2023 @08:45PM (#34620950)
France is unusual both in its service culture and its attitude toward non-assimilated Americans.
Re:Is tipping getting out of control? Many consumers say yes by tallanvor on Tuesday January 24, 2023 @07:30AM (#34502767)
You'll get that in some places, sure, but not everywhere. In Norway if people see waiters/bartenders/servers treating other people better, they'll stop going there because the idea is that everyone should be treated equally. And bars are highly regulated - pouring stronger drinks than allowed is a quick way to get your liquor license revoked.
Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:46AM (#34502903)
Maybe if it is regulated to such a tight degree; in American bars it's understood there will be "spillage" and bartenders are even encouraged to keep good customers coming back. Generally speaking, if you tip consistently well in most cities in America, and know your bartender, they will make 1 out of 4 drinks free for you or they will otherwise find a way to pour you strong drinks. They know how much they have to spill and they can justify it for a good customer. Only in Las Vegas casinos is this ineffectual, because the liquor bottles are all measured out electronically.
Re:Is tipping getting out of control? Many consumers say yes by lukas099 on Friday January 27, 2023 @04:26PM (#34552116)
> pouring stronger drinks than allowed is a quick way to get your liquor license revoked.

How is this detected by the state?

Re:Is tipping getting out of control? Many consumers say yes by adastra22 on Tuesday January 24, 2023 @07:08AM (#34502590)
You still get that in America if you tip more than others.
Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @07:39AM (#34502847)
That too. Although now it's like 35% to get that kind of consideration.
Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @07:53AM (#34502959)
Hi, I’m your neighbor from the other thread. Just above.

I think the issue in your approach is the transactional aspect of it.

“I payed more, now be more nice to me”

At their core, people don’t want to be owned this way.

Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @08:01AM (#34503048)
@courgette, I can't reply directly but I'd say (as a longtime service industry worker) it has to go along with genuine respect from the customer, and you have to like them. It has to be a true gesture. It's not as transactional as I'm making it sound when I'm trying to explain it to people who don't tip, never tipped, and don't come from cultures where tipping is normal. Tipping is part of the respect you pay to the person who's serving you. Equally important is looking them in the eye, thanking them, being a polite guest. You'll get no argument from me that simply tipping is not enough to buy someone special treatment.

[edit] also, although I'm not service industry anymore, many of my friends are; so it's pretty understood that no one likes an asshole who just thinks they can "buy" someone with tips. That wasn't the point. Tips are necessary because I really do appreciate what servers are doing.

Re:Is tipping getting out of control? Many consumers say yes by courgette on Tuesday January 24, 2023 @09:36AM (#34504070)
Yep, I got your point and I think you drove it home. I mistaken you for something else.
Re:Is tipping getting out of control? Many consumers say yes by noduerme on Tuesday January 24, 2023 @10:01AM (#34504384)
Thanks, and cheers - to social alcoholism ;)
Re:Is tipping getting out of control? Many consumers say yes by infinitedata on Tuesday January 24, 2023 @07:02AM (#34502542)
I think this is a great example of “Don’t you know who I am?”.

dang being super chill by letting it be.

Re:Is tipping getting out of control? Many consumers say yes by ulfw on Tuesday January 24, 2023 @07:17AM (#34502654)
Tipping in a coffee shop is just yet another way to obfuscate real pricing.

Instead of asking $5 for a coffee they ask for $4. Then you have to pay tax, which for absolutely ZERO reason is not included in the price. You're at about $4.40. Then you tip and end up at anywhere between $5 and $5.50 in actual money you spent on your "$4" coffee.

Re:Is tipping getting out of control? Many consumers say yes by AnIdiotOnTheNet on Tuesday January 24, 2023 @07:34AM (#34502797)
That's how we roll in the states. It doesn't matter that every other country on earth has been doing it a certain way for over a hundred years without issue, because we don't do it that way it is clearly a dangerously unproven method.
Re:Is tipping getting out of control? Many consumers say yes by jaclaz on Tuesday January 24, 2023 @07:35AM (#34502806)
Well, put aside the tips aspect, a coffee shop that provides self-ordering iPads and doesn't accept cash is not so common.
Re:Is tipping getting out of control? Many consumers say yes by bryanrasmussen on Tuesday January 24, 2023 @07:53AM (#34502966)
it's almost like that coffee shop will need to compete against other coffee shops in the US that operate differently and might be seen as having an advantage, comply with US laws, and - as they discussed here - communicate to customers their salient differences - and that HN is the kind of place that might be interested in such things.
Re:Is tipping getting out of control? Many consumers say yes by bluedino on Tuesday January 24, 2023 @08:38AM (#34503377)
You don't tip at Tim Horton's.