I've fought tooth and nail to keep everyone in small team offices(< 5 people) and even sacrificed my own STO to gain an extra room for this, allowing our company to make the best possible use of the new (relatively lavish) space.
We've got two small rooms set aside as flex-desks(complete with 2 4K Monitors & Gigabit Ethernet via a TB3 Dock) to give everyone the possibility to work in a 1 person office when its critical, but that combined with our lax home-office rules is more of a best we can do approach than a real solution to the office plan/distraction problem.
The problem stems from there being simply no officespaces available that have a default layout that permits many small rooms while retaining quick access to group/meeting and social areas. This seems to be a result of different design goals of other professions that need to maximise for the most amount of butts in seat per square meter, without factoring in the losses that distractions can cause.
If you want to redraw the floorplan, you have to sign rental contracts upwards of 5 years, something no sensible startup would do and even if, the whole investment is relatively large and needs a lot of focus from the company management to ensure its worthwhile. The expensive part is not the additional room the company would need to rent for each employee, it's the amount of empty space(hallways and large rooms) a company would need to rent to have more small rooms available up front.
And how much does it cost to have your entire engineering team audibly and visually distracted and annoyed 100% of the time?
Environmental factors that decrease engineer productivity may not show up on a balance sheet, but the cost is massive. Can you get an engineer an office for less than $40k/year? Then it's probably worth it. Seriously what is so hard about this?
I work in an open office right now and every day is like sitting in a high school cafeteria trying to get work done. I work at 1/3rd capacity all day, make up 1/3rd in unpaid overtime at home, and my employer is just eating the cost on the other 1/3rd. Making me work in an open office is costing them at least $70k/yr in just my productivity.
My work satisfaction is through the floor, I'm stressed and exhausted all the time and preparing to interview for other jobs. When I start interviewing and eventually move, then they'll also be eating the cost of having to recruit and train a replacement (probably another $50-100k).
For the life of me I cannot understand the degree to which large companies will take huge piles of cash and just piss them right down the drain without a single thought, and yet be so incredibly resistant to giving offices to engineers.
My current theory is that they don't want engineers to have offices because keeping engineers crowded together like livestock in stables serves as a visual indicator of the inherent superiority of their managers and executives.
Editing to add an additional note: My employer thinks I like open office plans, my employer thinks I'm working at 100% capacity and am one of the most productive engineers, and my coworkers think their talking doesn't annoy me.
There is nothing in this world for me to gain by admitting my loss in productivity, complaining about open offices, or being the reason my coworkers can't have fun talking to each other all day. Those options have only downsides.
So again, the costs don't show up on your balance sheet, and every person on your team could fucking hate this open office shit and work at half capacity, and you would never have any idea.
In the meantime, get yourself a set of Bose Quiet Comfort 35s. An absolutely life changing piece of equipment for me at least. If nothing else you will comfortable enjoy the movies on the next flight you catch instead of having to crank the volume to the maximum to barely hear it over the constant background roar of the engines.
That's only if you like to listen to music while you work. If you just want quiet, get yourself a pair of the earmuffs that the airport ground crews wear out on the tarmac. I had a coworker who wore those and the only real downside was that he'd get horribly startled when people were trying to get his attention because they'd have to come up and touch him on the shoulder. Even basically yelling in the vicinity of his ears, he'd have no idea people were right behind him.
No one has any idea, because that isnt a cost which is tracked by the accounting department...
therefore it has zero cost, right?
Right?
> So again, the costs don't show up on your balance sheet, and every person on your team could fucking hate this open office shit and work at half capacity, and you would never have any idea.
If only the managers could... I don't know... manage ? And pay attention to what's going on in their company?
Nah... a good percentage of managers I've worked for spend 75% of their time doing management politics / make-work. Getting things done is a low, low, priority.
Bad management and a sign the company is toxic.
You don't want offices because of feng shui, you want them because of the positive impact they're going to have on productivity / retention / talent acquisition. And yet their rationalizations rarely include anything but real estate costs.
I just don't get it. If a private office would improve an engineer's productivity by 5%, that's over $1k/month in payroll savings they could put toward their 8x8 square with a door.
Now consider that the actual improvement to productivity vs open offices is probably more like 20%, and that an 8x8 square with a door in commercial zoning isn't even close to 1k/month, and that you're also improving your ability to attract and retain top talent.
But don't worry, we have plenty of room for nap pods and massage chairs.
Also since you're in the UK don't forget about rates (local property taxes that businesses pay in the UK). Once you're beyond a certain size this tax will jump from £50 a month to over £1000.
I did have an office in Oxford for £200/month although this was ten years ago and it was a bit of a dump.
I'm in the same position as the CTO above and giving everyone a private office in my company is not even remotely close to being financially feasible. What's more, a lot of engineers actually voiced a preference for open space plans over individual offices.
Cubicles are on the table as an acceptable compromise but given the growth at which we're hiring and growing, it's just not physically feasible.
One is a preference, the other is an outright necessity.
You have not mentioned any upsides of open offices for the percentage of the workforce which require isolation. Please, give their needs equal weight and consideration.
Yet somehow most organizations can swing this for management.
Many other professions factor in distractions in their office space set up. I don't think I've been to a decent attorney or CPA office setup where they were in a shared space or hotdesk situation. Offices layouts can definitely be built for this approach - perhaps you're just noting that nothing's available? Or nothing's available at a price management wants to pay?
> If you want to redraw the floorplan, you have to sign rental contracts upwards of 5 years, something no sensible startup would do ...
If it was a nicely done space, I've little doubt the space owner would have trouble leasing it out again, either to one large org, or to smaller orgs who all want private space. I run a coworking space, and most people who contact me are still really just looking for individual office space.
From a structural standpoint, they're basically fancy cubicles, and made by the same companies as standard cubicles. The most damaging thing they do to the structure is mount the tracks for the glass into the floor and ceiling. But that's usually considered normal wear and tear since it's easily fixable on move-out.
From an aesthetics perspective, they're effectively mini offices and can be done very well, making a space look nice and chic and making employees a lot happier. All with what amounts to some fancy cubicles.
And with appropriate sound dampeners (either on the ceiling, as artwork or whatever on the walls, or a non-glass side), you keep the sound within one from echoing or sounding hollow. A few setups I've seen involved using opaque glass as a side/separator between alcoves, and hanging sound dampeners disguised as artwork on those walls. Another used faux-walls made out of the same material as traditional cubicles to separate each micro-office, and that material is designed expressly for sound dampening. And works really well if it's floor to ceiling.
How do you quantify the loss in productivity and quality that could be associated with a noisy work environment?
Individual offices are simply not worth it, financially, culturally and physically.
Don't fight the transition to closed-offices too hard, or you'll be remembered for advocating to make engineers' lives difficult.
Have you visited the offices at Google? Yahoo? Facebook? Tesla? Square? Twitter?
They are all bursting at the seams and are fighting on a daily basis with each other to find new space to expand, which is very hard to find here. Same for pretty much all the companies in the Bay Area, actually.
The mere idea of switching these companies from an open floor plan to individual offices will get you laughed at for proposing something completely nonsensical.
Open floor plans are here to stay.
The article links studies, you do not.
Probably you missed the "increasing body of research" mentioned in TFA then...
"According to a study on the cost of interrupted work, a typical office worker is interrupted every 11 minutes. Even worse, people often take up to 25 minutes to refocus on the original task."
"Researchers have found that the loss of productivity due to noise distraction doubles in open office layouts compared to private offices, and open office noise reduces the ability to recall information, and even to do basic arithmetic."
"In a 2013 study about the privacy-communication trade-off in open offices, 60% of cubicle workers and half of all employees in partitionless offices said the lack of sound privacy was a significant problem."
" A study on the association between sick days and open office plans found that people working in open offices took 62% more sick days than those in private offices. And remember all those interruptions that workers experience in open offices? In a survey in the International Journal of Stress Management, employees who were frequently interrupted reported 9% higher rates of exhaustion."
"Clearly, open office layouts aren’t the hotbeds of creativity designers originally hoped they would be. And with office space at a premium, private offices for everyone isn’t a realistic alternative, nor is it ideal. The ebb and flow of effective collaboration requires several types of spaces. As workplace experts outlined in the Harvard Business Review, employees tend to generate ideas and process information alone or in pairs, then come together in a larger group to build on those ideas, and then disperse again to take the next steps."
https://hbr.org/2013/11/research-cubicles-are-the-absolute-w...
http://www.sciencedirect.com/science/article/pii/S0272494413...
https://www.ncbi.nlm.nih.gov/pubmed/21528171
https://www.wsj.com/articles/the-biggest-office-interruption...
https://hbr.org/2014/10/balancing-we-and-me-the-best-collabo...
So they're interrupted more frequently that the time it takes to refocus and therefore never complete any task?
No, they just never complete any task while FOCUSED.
They still complete tasks, but distracted, and thus in a sub-par and slower way.
More seriously though, that "every 11 minutes" figure is most likely an average, so there will be intervals much longer than that.
I think we just grew up through the Dilbert-esque "cubicle farm" revolt, and we have negative associations that aren't entirely deserved.
If cubicles are a way to cram more people into a space because offices take up too much room, and open office plan is a way to cram more people into a space because cubicles take up too much room. And yet there's still the sentiment among open-office-plan workers that they wouldn't want to go back to cubicles, when most of the reasons they don't like the open office plan would be solved by cubicles.
It seems like it shouldn't be too expensive to do that...
If they can call cubicles "farms" (echoing sharecropping, drudgery), then we could just as easily and aptly call open office layouts "sardine cans" with all the earned baggage that comes with.
"Open cans"
"Sweat farms"
"Sweat cans"
"Headphones farms"
I hated the cube for years until 2012 when I had my first open workspace job. It was a small shop and space was limited. The next two shops I worked at were also in open floor plan layouts. At least with the most recent one I could work from home 3 to 4 days out of the week.
I have to admit, I started to miss the cube. I don't want to see other people pick their noses. I don't want other people to see me pick my nose if I'm not thinking about it. I hate having another person in my peripheral.
In both cubes and open work spaces, I wear headphones for most of the day. Sometimes the music is paused but I keep them on anyway. Music is really the only thing that keeps me sane in IT jobs.
The taller the walls the more it's like a mini office.
I still get way more work done at home.
I like cubicles because, frankly, my only experience actually working in them was when I was delegated to work for Genentech for a bit (I don't usually work in the US). The cubicles they had were large enough to have a second seat and a whiteboard — you could hold a face-to-face meeting with them, no problem. Oh, and they were designed in such a way that you had to get into one to look at someone's screen. As a bonus, mine actually had a window (I guess guest privilege?), but even the inner ones were fairly roomy.
On the other hand, I've seen places where I (I'm 6"2') just wouldn't fit so I'd have permanent leg pain. Oh, and the screens are easily visible to passers by. Just the pain itself would be enough to hate those.
They seem to have been replaced by cheaper long tables in offices that are genuinely paperless, since all any employee needs is a computer, monitor and chair. In my experience, cubicles usually have a file cabinet and other paper storage, utensil drawer, desk phone, wall calendar and other stuff I seldom see in modern tech offices.
And when it doesn't matter which computer is used by which employee, or everyone carries a laptop and phone with them, enter hotdesking.
Great, your company made a poor decision from a planning / facilities / real-estate standpoint. Quit and go find a job with a company that didn't choose as poorly.
100 square feet per year is $7K/year in SF. It is pennies compare to how open office kills productivity. People who haven't worked in offices or even good cubes may probably don't even know what good programmer productivity looks like or feels like :)
If your teams have no need to be together physically, then THEY HAVE NO NEED TO COME INTO THE OFFICE.
My friend felt this so strongly that he actually rents a private office (that he pays for himself) right next to his employer's office.
It's almost like high school, where you don't have a designated lunch table, but you always sit at the same table. Or at least that's what the movies show, we didn't have a cafeteria.
Hotdesking sends to me the pretty degrading message that people are entirely fungible (probably also called "resources" at these places). I'm opposed to it.
And yes, everyone just sat in the same spot everyday.
Obviously it doesn't have as much in terms of sound dampening effects but the cost nearly isn't as high and there's a psychological effect
Though... cubicles do make it so that you're working in a "pit". So people... start wanting to remove the barriers..... and we end up in open office plans again. Hard to figure out how a smaller company can manage this (since private offices _are_ expensive)
But the architecture firm who designed the space did give a really good walk through of how they designed the space. All their stupid decisions had justifications. One tidbit that fell out of that was that they couldn't put more people on a floor with open plan because the width of emergency stairwells dictates the floor occupancy rating.
So we lost offices, whiteboards, bookshelves, couches, and privacy. There didn't seem to be much gain
A lot of us drive but it doesn't stop having to lug a laptop into the office because you're always on some kind of on call roster for emergencies.
That said that most places that hot desk will also have docks, so, no charger at least.
You're excessively reducing productivity if you require each face to face to require a meeting booking.
One argument: For many kinds of knowledge work, unnecessary unplanned distractions are a huge drain on productivity. Tapping someone on the shoulder is far more damaging than sending them a message they can reply to asynchronously, even if you're defining expected response time in minutes rather than hours. If there's something that really does require face-to-face time, great, plan a meeting.
Another argument: face-to-face communication is so much higher bandwidth than voice or text chat that it's worth prioritizing. Tapping someone on the shoulder and hashing something out over two minutes can save an hour of online back-and-forth.
Both of these are totally true! It's really about how an individual, and a team, work together best. To me, the frustration is that most modern team environments tend to implicitly choose the latter value system without it being a conscious choice.
I should hope so, since the cost of a two-minute conversation is at least one engineer-hour for two people to each get back into the zone and start being useful.
The fact that everyone is always moving around within the company
makes people hard to find. That’s why we have http://user—check it
out. We know where you are based on where your machine is plugged
in, so use this site to see a map of where everyone is right now.
Though to be honest people still asks as that is what humans do. Even though it interrupts flow of others.
How do you make sure that everyone understand that that equipment belongs to you and not The Company? I'm currently resorting to printed labels of my name or initials, but I can't help but consider that that's a tissue defence.
For BYOD laptops/PCs, keep the receipt (which will usually include the serial number) and store a photocopy at the office in a place where you can easily keep track of it. If it's something shipped direct from the manufacturer, keep the box with the shipping label on it as additional evidence. You can also let your manager know that you have equipment that you personally own on-premises and give him an itemized list with serial numbers. For small items like mice, keyboards, etc., they're generally not worth enough to lose sleep over if lost.
Beyond that, the general rule of never bringing anything to work you're not willing to lose applies. Just like any other kind of BYOD device, your employer is not going to reimburse you if your personal hardware is stolen or accidentally damaged, so take appropriate precautions.
Lastly, make sure that you secure _and_ backup data on your hardware at least as well as your IT team does for company issued hardware. Your manager is not going to be at all sympathetic if you lose work due to a hardware failure on your BYOD device or due to malware.
I've considered monitors as well but those provided work well enough for my needs right now.
(At home I have the Acer X34 Predator. The Dell came first; when I realised how good it was for programming I knew I needed one at work.)
At home I have a Benq bl3201pt, which is a 4k 16:9 monitor. It's nice as well, but does have a flickering issue (one side of the screen will flash every 4-8 hours or even 1-2 days).
I've never understood the tendency towards multiple monitors over one larger monitor.
I surround my home X34 with two U2412Ms on an Ergotech stand.
It's a pretty neat setup.
Real 4K monitors are effectively the same price and have a lot more pixels. And you can get them in 27", 32" and 34" sizes.
Sure, I understand why the manufacturers want these odd kinds of resolutions so that they can take defective panels and carve them up differently.
However, why would the users want these instead of more resolution? What am I missing?
At arm's length, on a 27" screen, 1440p is very practical. Getting more screen space than 1080p is what bumped me from 21-24" screens, and it fills my vision enough that if I jumped to 4k I'd either be moving my head back and forth with a 40" screen, dealing with even smaller UI elements, or wrestling with OS scaling.
(And for coding you actually need height more than width, if you think of a typical layout of a code file)
I still have more than enough room for a few buffers on screen.
I value actual real estate over PPI, preferring to run at 100% / unscaled which looks much nicer in Win10. The 109PPI (3440x1440) is decent enough, and I don't have to squint. Furthermore the DPI matches those of the surrounding 16:10 24s (1920x1200) well enough for it not to be an issue.
The ultrawide allows for this nicely; tests on the left, two actual editors, solution explorer on right, and output at the bottom under the editors.
On a 34" 3440x1440 screen I keep IntelliJ at 14px (10.5pt). On a 32" 4k screen I keep it at 15px-16px (~11pt).
You're still only talking ~100 lines of code on the screen at any one time. Maybe ~130 with a smaller font.
Apart from those two issues, the loss of productivity should so obviously outweigh any possible savings. There must be some explanation.
For not bringing my own hardware, security (it's a bank).
> delayed roll out of Windows 7
Is your bank located in Kazakhstan?
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It's a cute idea, but making it OSHA-compliant sounds expensive.
This is something that it is worth being a little careful about,
I kind of miss the liberation of being able to just flip my desk 180 and stare out of the window when I needed to work on something though.
Something like this. Sturdy, office-looking versions were common in my school:
I hate hot desking. I know it's very subjective but when I come into an office for eight hours a day, five days a week, I like to personalise my workspace. I don't drive, I take public transport and walk, and hate carting my laptop and charger around with me. I want my own space, with meeting rooms and collaboration spaces for when I need those things.
I may be alone in saying so, but I'd happily take a modest drop in pay for a private office.