News for hackers. Stuff that matters.
Re:Canon is telling customers how to override counterfeit ca... by trentnix on Saturday January 08, 2022 @09:15AM (#29851852)
I bought extra HP cartridges off of Amazon years ago for my business so we would have extras. Imagine my surprise when, after installing the cartridges about a year later, I learned they were the wrong “region”. Turns out HP region locks ink like they are Blu-Rays or Nintendo games!

I had no idea I was buying “out-of-region” ink cartridges and I also had no idea such a thing could possibly matter. I called HP and the tech support person had the gall to tell me they have different ink for different regions because the climates are different. I nearly swallowed my teeth at the stupidity of such a claim.

They offered nothing until I started telling my story on Twitter, and suddenly a Support person messaged me on Twitter offering free replacements. So not only do they have an indefensible strategy of region-locking ink cartridges, they also train you to whine as loudly as possible to get any sort of recourse.

The entire printer industry appears to be running one scam or another.

Re:Canon is telling customers how to override counterfeit ca... by xahrepap on Saturday January 08, 2022 @11:50AM (#29853427)
I bought an HP Color Laser printer a few years ago to avoid the Ink Jet nonsense.

Turns out it’s not Ink Jet, it’s HP. Lessons learned.

The printer worked flawlessly until I went through my first toner cartridges (the carts shipped with the printer are intentionally smaller so you have to replace them)

I noticed the 3rd party replacements were $80 for a full set whereas 1st party were $200. I got the 3rd party. It’s been such a headache ever since. The MAJORITY of prints from my iMac fail. Google suggests the Mac drivers have a bug that cause OOM errors on the printer. Funny thing is it always succeeds from Windows or Linux. So I half bought it, and just put up with it.

Fast forward a few years (a week or two ago) and my wife points out that there was an HP update and the printer works perfectly! Yay! The color cartridge is basically empty and needs replacing. Worked perfectly for a week until the printer popped up an error message “non-hp chip”.

All speculation and anecdotal, but I just can’t help but feel like they’ve ended their charade and are actually being “honest” with me now…

Re:Canon is telling customers how to override counterfeit ca... by mcv on Saturday January 08, 2022 @12:03PM (#29853568)
HP is just awful. I will never buy from them. I bought a Samsung laser printer assuming they were less awful, but now support for Samsung printers is handled by HP.

My next printer is going to be Brother; that seems to be the only honest printer manufacturer out there.

Re:Canon is telling customers how to override counterfeit ca... by kstrauser on Saturday January 08, 2022 @12:15PM (#29853703)
I’ve replaced the mix of HPs and Canons in my house and office with Brothers. They’re like, oh, you made your own toner with crayon and coffee grounds? Ok, I can work with that.
Re:Canon is telling customers how to override counterfeit ca... by GekkePrutser on Saturday January 08, 2022 @10:46PM (#29859821)
Yeah +1 for Brother. Either they just permit third party cartridges or their protection is so minimal everyone can bypass it. Cheap toner cartridges work perfectly for me.

Only issue is that the printers themselves are really hard to get now. In particular the colour lasers. If I find them it's at a crazy price. So I bought a b/w again. Must be the supply chain thing.

PS the old one was not even broken after 10 years but I got sick of not having network printing :)

Re:Canon is telling customers how to override counterfeit ca... by trevmeister on Sunday January 09, 2022 @08:06AM (#29862867)
You should buy a Raspberry PI and have it act as a network print server for your printers without Ethernet. This is what I do in office environments with similar situations. It works surprisingly well.
Re:Canon is telling customers how to override counterfeit ca... by GekkePrutser on Sunday January 09, 2022 @10:23AM (#29864005)
I tried that but it was one of those "Win printers" without local processing, and there were no drivers for ARM.

Someone in Germany made some open source drivers but it didn't work properly for me. Eventually I found a networked one on sale and I gave the old one away.

Re:Canon is telling customers how to override counterfeit ca... by kstrauser on Sunday January 09, 2022 @01:56PM (#29866222)
I had the same experience with an old HP 1200n, which was an otherwise rock solid printer, but I couldn’t get it to play nicely with AirPrint for love or money. I tried every permutation of CUPS + strange, half-baked drivers I found somewhere. I bought a little commercial print server that listed it as compatible but printed everything in 1/2 size. It was worth the price of a new printer to have one that Just Worked with my family’s devices.
Re:Canon is telling customers how to override counterfeit ca... by moepstar on Sunday January 09, 2022 @10:36AM (#29864111)
Probably easily fixed with a Raspberry Pi (probably even a Zero W or something like that) and CUPS?
Re:Canon is telling customers how to override counterfeit ca... by GekkePrutser on Monday January 10, 2022 @05:16AM (#29872664)
Tried that but it had too quirky drivers.. Just couldn't get it going properly. It was one of those $50 printers that renders everything on the client. Brother actually did provide Linux drivers (which is amazing compared to the likes of HP, Lexmark etc) but not for ARM, only intel.

Eventually someone made open source drivers but half the time the printer wouldn't respond.

It's now in the hackerspace where they use it for making overhead sheets for PCB printing. So it's still having a purpose in life, I didn't throw it away :)

Re:Canon is telling customers how to override counterfeit ca... by Natsu on Saturday January 08, 2022 @12:42PM (#29854052)
Yeah, I got a Brother laser printer about 10 years ago. Still works just fine. I think it has the original toner in it.
Re:Canon is telling customers how to override counterfeit ca... by GuB-42 on Sunday January 09, 2022 @03:41PM (#29867130)
Mine is 20 years old, it is a HL-1250 with an cheap ethernet dongle on the parallel port. I changed the drum and toner 3 years ago, third party, 30€ for both, works perfectly.

I guess my next printer will be a Brother, if I ever need a new printer.

Re:Canon is telling customers how to override counterfeit ca... by doubled112 on Saturday January 08, 2022 @07:07PM (#29858137)
I have a black and white Samsung laser (SCX-3200) that just went and went. It's in the garage. USB only, generic PS and PCL emulation, $5 refill kit available where the only gotcha was you need a chip that always reads full.

I was really disappointed when HP took their printers over.

We replaced it with a color laser (Canon MF632Cdw) because my wife wanted to print sewing patterns, and I'm not near as impressed with it. No real problems, though, other than the mess that seems to be UFR II on Linux.

Re:Canon is telling customers how to override counterfeit ca... by jdlshore on Saturday January 08, 2022 @09:32PM (#29859324)
Brother is a great choice. My wife had a black-and-white for years, and I bought a color a few years ago, replacing an HP PageWide that had been nothing but problems. Both have been fantastic.
Re:Canon is telling customers how to override counterfeit ca... by sebazzz on Sunday January 09, 2022 @03:05AM (#29861317)
Brothers also reject third party toners. My dad has had multiple occasions that his Brother printer rejects third party cartridges.
Re:Canon is telling customers how to override counterfeit ca... by 2Gkashmiri on Sunday January 09, 2022 @06:13AM (#29862271)
i use an hp 5820 inktank printer. i just buy a squirt bottle once a year o so. never use its conected features or warranty account or wifi. just a dumb printer
Re:Canon is telling customers how to override counterfeit ca... by M_bara on Sunday January 09, 2022 @11:40AM (#29864831)
Yes. I can attest to brother being nice.
Re:Canon is telling customers how to override counterfeit ca... by Claude_Shannon on Sunday January 09, 2022 @04:56AM (#29861915)
Epson is also passable.
Re:Canon is telling customers how to override counterfeit ca... by f13print on Sunday January 09, 2022 @06:43AM (#29862431)
My parents got an antique Epson, must have fifteen years or more. Every time I visit, I'm so impressed that thing works totally flawlessly, compared to the PITA that is our Canon which is fuzzy all the time with the inks.
Re:Canon is telling customers how to override counterfeit ca... by solarkraft on Saturday January 08, 2022 @02:48PM (#29855438)
If I was in the market for a printer, I would strongly consider an Epson EcoTank (no cartriges, just refillable ink tanks). If they don't have one fitting my profile, I'd consider another Epson printer because they sell the EcoTanks.
Re:Canon is telling customers how to override counterfeit ca... by Animats on Saturday January 08, 2022 @09:51PM (#29859470)
I have an Epson ET-2650 printer/scanner combo. It's OK. The main problem is that if I don't print anything for a week, I have to run the cleaning procedure several times before it will print again.

As for fading, one sheet that's been outdoors for two years has faded about 75%, but nothing not exposed to bright sunlight has.

Runs OK on Linux over WiFi. Used to also work on USB, but that stopped working reliably at Ubuntu 20.04 LTS. Also, on WiFi it phones home and tries to download firmware updates.

Re:Canon is telling customers how to override counterfeit ca... by hdjjhhvvhga on Sunday January 09, 2022 @05:22AM (#29862045)
The problem with ink printers of all kinds is that they dry out. Your laser printer can sit unused for 2 years, then you turn it on and get impeccable print-outs. I'm not going to babysit my printer just to make sure there are no problems when I need a quick print-out, that's just unnecessary hassle.
Re:Canon is telling customers how to override counterfeit ca... by thanatos519 on Monday January 10, 2022 @08:18AM (#29874310)
The nice thing about the EcoTanks is that they come with a LOT of ink. My printer came with enough ink that if I was using it in a fine art print shop, it would have paid for itself 100x over.

... but there's still plenty of room for money-making racket unless you get one with a user-emptyable waste ink tank. (end of advice)

My ET-14000 apparently has 11 ink-absorbent pads in the base which are fed ink used when cleaning the jets. The printer kept track of how much ink was pumped away and then refused to do anything until it was emptied. I found the service manual and to reach the pads I would have had to disassemble the entire printer, including all sorts of tape and instructions as to how many Newtons tight each screw should be. Oh, and if I got Epson to do it, that wouldn't be done under warranty because I had used all sorts of non-Epson inks. Day-glo and invisible UV ink is cool!

Anyways, I got a 'printer potty' which is an external waste ink tank, and a fairly reasonable product: of course I could have made my own, but they had done all my homework for me (including telling me which way the ink flows, which is not obvious, and would have been very messy if I'd done it backwards).

Then here comes the racket: To reset the waste ink counter, which can only be done by special Epson software, I can instead pay €10 per reset per serial number to some clever Ukrainians who have reverse-engineered all that Epson software.

Fortunately I was able to pirate the Epson software and do it myself, but ... sheesh!

The fun part is I'm going to filter all of my waste ink back into the black tanks and then watercolor over wet prints, expecting some neat results there.

Re:Canon is telling customers how to override counterfeit ca... by solarkraft on Tuesday January 11, 2022 @07:16AM (#29890618)
Oh, that's still a dick move. I guess I interpreted too much customer friendliness into it.

Still arguably better than the ink cartridge thing though, I guess.

Pretty cool what custom ink stuff you can do with it!

Re:Canon is telling customers how to override counterfeit ca... by hda111 on Sunday January 09, 2022 @04:44AM (#29861860)
What is needed to repair this printer when they dry out? Every ink printer I had dried out some day. Is this a solved problem nowadays?
Re:Canon is telling customers how to override counterfeit ca... by CamperBob2 on Saturday January 08, 2022 @09:25PM (#29859263)
I've heard that their ink fades to near-illegibility in only a couple of years. Anyone know if there's anything to that?
Re:Canon is telling customers how to override counterfeit ca... by ThunderSizzle on Sunday January 09, 2022 @06:26AM (#29862338)
I only print a few times a year. I havent seen anything fade, but I do run the clean procedure a couple of times before I print again each time.

I really need to set up an auto job that just prints a test page once a week to save ink on cleaning. But I still haven't had to buy more ink after a purchase over a year ago, even with all that cleaning I've had it do.

Re:Canon is telling customers how to override counterfeit ca... by oceanghost on Saturday January 08, 2022 @06:27PM (#29857756)
The problem with Epson is that their printers are so fragile. I've had two die from a paper jam (one never worked again, one always fed the paper at an skew).

So I ended up with lots of ink in the trash in the end.

Re:Canon is telling customers how to override counterfeit ca... by lordnacho on Saturday January 08, 2022 @01:22PM (#29854504)
I've had similar experiences with HP. Buy a cartridge that is supposed to be HP, but it complains. Plus it says it's empty way before it makes sense.

HP's software is also incredibly slow. I think it asks a server for something when I open it, which is unnecessary.

Is there some brand you can buy where this doesn't happen? Happy to pay up.

Re:Canon is telling customers how to override counterfeit ca... by brodock on Saturday January 08, 2022 @05:05PM (#29856877)
Brother printers are also a good "family printer" (the one you buy so you dont have to fix the printer every N months through the phone).
Re:Canon is telling customers how to override counterfeit ca... by MandieD on Saturday January 08, 2022 @03:43PM (#29855993)
Looks like several other HN readers have had the same lack of drama with Brother lasers that I have.
Re:Canon is telling customers how to override counterfeit ca... by adhesive_wombat on Saturday January 08, 2022 @09:03PM (#29859073)
Yep, my Brother colour laser runs perfectly on coloured sawdust or whatever the eBay cartridges contain.

In fact, it works so well that I almost feel bad that I'm not rewarding Brother by throwing down over £250 on a set of 4 cartridges, but there are limits, when the off brand ones are £5 a throw.

Re:Canon is telling customers how to override counterfeit ca... by hdjjhhvvhga on Sunday January 09, 2022 @05:20AM (#29862038)
I reward them sometimes by buying the original Brother TN-2320 (for ca. €60) - but this happens once a few years as I print something like 20 pages a month.
Re:Canon is telling customers how to override counterfeit ca... by peterhoeg on Monday January 10, 2022 @09:55PM (#29886796)
We're on our second Brother laser printer (not MFP) at home over 12 years, but I only changed the first printer because we needed colour instead of b/w - first one was otherwise perfectly fine.

Works swimmingly with Linux, mac and phones (both ios and android) without any special software.

3rd party cartridges just work.

It. Just. Works.

Re:Canon is telling customers how to override counterfeit ca... by jandrese on Saturday January 08, 2022 @08:10PM (#29858682)
HP Toner Cartridges start to complain about low toner when they hit 75% capacity. We just keep printing for months and months ignoring the popups.
Re:Canon is telling customers how to override counterfeit ca... by f13print on Sunday January 09, 2022 @06:37AM (#29862394)
Only a few weeks ago, I had a total fuckup with HP. We have been using third party ink cartridges for two years without problems. Suddenly, the printer blocks, saying they have "no HP chip". So what happened? The printer (OfficeJet 7740) sits on the Wifi, since we need to access it from various computers. Apparently, it automatically updates its software (without consent, it goes without saying), and with the latest update they started blocking the ink that had always been working without problems.

I heard good things about Brother, and 2022 will be the year that we get a Brother laser printer. I refuse to buy one single more ink from HP.

Re:Canon is telling customers how to override counterfeit ca... by blip54321 on Saturday January 08, 2022 @04:20PM (#29856407)
The other problem with HP is the crazy EULAs and the spyware.

Right now, my favorite printer is an Epson.

Re:Canon is telling customers how to override counterfeit ca... by Jenda_ on Sunday January 09, 2022 @08:41AM (#29863099)
Except Epson does this too. For example, they won't print black and white when the printer thinks (based on counters) that color cartridge is low. There are even "chip resetters" to circumvent this: https://eshop.inktec.cz/product-en/epson-stylus-pro/7800_-98...

Honestly, it's not HP or Epson or Samsung or Canon. The entire printing industry is a giant scam.

Re:Canon is telling customers how to override counterfeit ca... by imglorp on Saturday January 08, 2022 @09:59AM (#29852237)
The book industry did this too, years ago. They would sell normal books in the West but cheaper versions, with lighter weight paper etc, in Eastern countries. There's no lock of course, but before the internet it was harder to buy a cheap copy of Knuth from India if you lived in US.

The point is, ink extortion seems to thrive on pricing tiers for different markets, just like content extortion does.

Re:Canon is telling customers how to override counterfeit ca... by luma on Saturday January 08, 2022 @11:32AM (#29853229)
Wiley also attempted to make importing those foreign versions illegal, because of course they did. It eventually took the US Supreme Court to intervene on behalf of common sense.
Re:Canon is telling customers how to override counterfeit ca... by scapp on Saturday January 08, 2022 @08:52PM (#29858987)
In case anyone's curious, the SCOTUS case was Kirtsaeng v. John Wiley & Sons, Inc.

https://www.scotusblog.com/case-files/cases/kirtsaeng-v-john...

Re:Canon is telling customers how to override counterfeit ca... by sofixa on Saturday January 08, 2022 @10:59AM (#29852846)
In France many books come in a default format which is a massive waste of space - big size, the paper is very thick, the font is pretty big, and there's a lot of whitespace on each page. And some books get a "pocket edition" which doesn't do any of those. If it were just the font it could be explained by targeting/adapting to people with poor vision, but the rest makes no sense besides to waste paper.
Re:Canon is telling customers how to override counterfeit ca... by dtgriscom on Saturday January 08, 2022 @11:11AM (#29852981)
Wasting paper doesn't seem like a likely goal for a business.

Could this format be designed to satisfy some local expectations as to the look and feel of a "quality" book?

Re:Canon is telling customers how to override counterfeit ca... by dpark on Saturday January 08, 2022 @12:01PM (#29853545)
No, no. It must be the intentional paper wasting because corporations are intrinsically evil, and so will choose evil solutions even if they are not profitable.
Re:Canon is telling customers how to override counterfeit ca... by beaconstudios on Saturday January 08, 2022 @06:13PM (#29857625)
I mean, corporations are intrinsically evil because they will choose evil solutions if they're also profitable.
Re:Canon is telling customers how to override counterfeit ca... by Eddy_Viscosity2 on Saturday January 08, 2022 @12:50PM (#29854146)
As someone who vision is not getting better, the bigger font with more whitespace sound good to me! I prefer paper books over e-readers, but many print book have fonts that too small whereas e-readers are adjustable.
Re:Canon is telling customers how to override counterfeit ca... by hk__2 on Wednesday January 12, 2022 @05:17AM (#29904487)
> And some books get a "pocket edition" which doesn't do any of those.

It’s not "some" books get one and others get the other. All books get out in a first format decided by the publisher. There’s no "default" format; it can be big or small depending on the author/publisher’s choice. Then, later, you have reprints, which are often (but not always) in a cheaper format, the one we call "livre de poche" and which sells for less money. But this reduced price has little to do with the format; paper doesn’t account much in what you pay for a book. When you do reprints you have reduced costs everywhere because the text is already there: no need for a translator, reviewers, etc; also, there’s no marketing and the author’s fees are usually lower. In fact, in Italy, reprints are cheaper even if they are usually printed in the same format as the first edition.

Re:Canon is telling customers how to override counterfeit ca... by tcbawo on Saturday January 08, 2022 @10:44PM (#29859804)
They like to justify a $10 difference in price with $1 more worth of raw materials. It's like when you go to an Italian restaurant and order a plate of pasta for $17, but are happy with the value because you get so much.
Re:Canon is telling customers how to override counterfeit ca... by jlengrand on Saturday January 08, 2022 @08:00PM (#29858588)
that, and the fact that the default versions look much better on a shelf and at home than the pocket editions :).
Re:Canon is telling customers how to override counterfeit ca... by dogma1138 on Saturday January 08, 2022 @11:29AM (#29853195)
Video games are the same there are regions with far lower prices for new titles like Latin America, Russia and some parts of Asia.

A lot of the keys sold on various sites come from those regions, some companies iirc Ubisoft started implementing region locks.

Region locks on DVDs other than due to issues of distribution rights especially for dubbing and subtitles followed the same logic especially in Russia where region locked DVDs were released much earlier and for much cheaper as piracy was far more common there than in the west.

Re:Canon is telling customers how to override counterfeit ca... by xeromal on Saturday January 08, 2022 @11:45AM (#29853364)
In college, the international book was always disallowed and most of the time, the chapters and pages were just jumbled up. Nothing more.
Re:Canon is telling customers how to override counterfeit ca... by fennecfoxen on Saturday January 08, 2022 @12:24PM (#29853809)
The professor might benefit financially from the sale of the book, e.g. if they're the author. It's quite common, really.
Re:Canon is telling customers how to override counterfeit ca... by xeromal on Saturday January 08, 2022 @12:31PM (#29853891)
Yeah, I had to buy one or two really shitty homemade-looking books the prof wrote. On the other side, I had professors that wrote their own curriculum and did their best to enjoy we didn't waste money on unnecessary books.
Re:Canon is telling customers how to override counterfeit ca... by tdeck on Saturday January 08, 2022 @08:18PM (#29858745)
My experience was different. I bought them in college whenever possible and none of the professors cared. Often they were exactly the same content, although sometimes the questions differed. Probably varies by institution.
Re:Canon is telling customers how to override counterfeit ca... by adhesive_wombat on Saturday January 08, 2022 @09:10PM (#29859139)
I have the Indian edition of Sedra and Smith, the difference being greyscale rather than black/white/blue images and rather worse paper.

And a dire warning about where the book may be sold.

Re:Canon is telling customers how to override counterfeit ca... by mattkevan on Saturday January 08, 2022 @11:39AM (#29853305)
I discovered this when the HP printer I’d just bought from a major UK retailer refused to accept official HP ink cartridges.

Turned out that the starter cartridges that came with it were US region coded and the printer was now permanently locked to US ink.

Hated that thing with a passion - the crunch it made hitting the bottom of the e-waste bin when it finally broke was deeply satisfying.

I’ll never purchase an HP product ever again.

Re:Canon is telling customers how to override counterfeit ca... by pbhjpbhj on Saturday January 08, 2022 @07:51PM (#29858514)
Why not return it, that's clearly not fit for purpose and so contravenes the Consumer Rights Act, UK.

Some retailers care that the products they're selling are conning people; especially if it results in returns.

Re:Canon is telling customers how to override counterfeit ca... by tzs on Saturday January 08, 2022 @10:17AM (#29852415)
> the tech support person had the gall to tell me they have different ink for different regions because the climates are different. I nearly swallowed my teeth at the stupidity of such a claim.

Can you explain why it is a stupid claim?

High humidity is known to affect things such as ink drying time which can affect print quality, so it isn't immediately obvious to me that it would be stupid to have different ink formulations for different climates.

Edit: note that I'm not saying that HP was telling the truth. I just wanted to know how the very idea that of different inks for different climates is apparently stupid.

Yes, in most places the humidity varies a good amount. But there are regions where it tends to be high most of the time, and regions where it tends to be low most of the time. It doesn't seem inherently absurd that an ink company might have say low, high, and regular humidity ink formulations designed for areas that are persistently low, persistently high, or neither.

You might expect this to be pointless because humidity often swings a fair amount each day, but that the way humidity affects printing is by changing the moisture of the paper. A place where humidity swings from low to high and back on something like a daily cycle is likely to have much smaller swings in paper moisture content. The paper will remain closer to the some sort of weighted average of past humidity.

Re:Canon is telling customers how to override counterfeit ca... by jevoten on Saturday January 08, 2022 @10:32AM (#29852572)
A quick search reveals Europe and the US are coded as different HP printer regions, despite having overlapping humidity profiles, and the humidity difference between Louisiana and Alaska is far greater than between New York and London.

It is clearly a bald faced lie, coming from the least trustworthy source. If they told me water was wet, I'd double-check.

Re:Canon is telling customers how to override counterfeit ca... by calciphus on Saturday January 08, 2022 @10:29AM (#29852553)
Regions like "Americas", "Western Europe", etc often have far more variance within them than is worth accounting for in a printer ink formulation. I can travel within just the state of California and have more humidity variance than could possibly justify region locked printer ink.

It's for price localization - sell at what the market will bear, and different regions have different price points.

Re:Canon is telling customers how to override counterfeit ca... by gitgrump on Saturday January 08, 2022 @10:59AM (#29852847)
The hygrometers in my house swing between 30% and 70% depending on the season, but I apparently don't need to take that into account when buying printer ink. "Uh oh, it's raining! Honey, get the South America ink cartridge, quick! I have a form to print!"
Re:Canon is telling customers how to override counterfeit ca... by LanceH on Saturday January 08, 2022 @10:38AM (#29852634)
Climates and regions only have a mild correlation. How many regions would you need for a single state like California? If this were true, you would need seasonal ink in Wisconsin. Before selling it to you, they would have to ask a series of questions whether the printer would be in a climate controlled area or not, etc...
Re:Canon is telling customers how to override counterfeit ca... by kelnos on Saturday January 08, 2022 @07:33PM (#29858394)
> High humidity is known to affect things such as ink drying time which can affect print quality

Sure, but I would assume that the US is a single region for the printer cartridge DRM's purposes, but you can easily find both areas of rather high and rather low humidity in the US.

I don't think the parent you're replying to is saying that the idea that things perform differently in different climates is a stupid claim, but that it's essentially impossible that's the reason why HP region-locks their cartridges, and claiming such is indeed stupid. (Or just flat out rude and disrespectful of the support person.)

Re:Canon is telling customers how to override counterfeit ca... by quickthrowman on Saturday January 08, 2022 @10:18PM (#29859632)
> Can you explain why it is a stupid claim?

There is only one US region cartridge and the US includes Alaska and Florida, or the high plains and Florida. The difference in humidity in these regions is massive. I would need different ink in the summer and winter in my upper Midwest state.

It doesn’t pass the smell test. Humidity probably does affect printing on some level, but that is irrelevant to the HP support person’s claim about why cartridges are region locked. They’re lying about why the region locks exist, this isn’t hard to understand.

Re:Canon is telling customers how to override counterfeit ca... by userbinator on Saturday January 08, 2022 @07:06PM (#29858124)
I've noticed that in Southeast Asia, inkjets (often with a CIS) are far more popular than lasers, and heard it being attributed to the fact that in tropical climates, toner clumps easily but ink stays moist; and in a lot of other regions in the world, ink dries too quickly and clogs printheads, while toner stays dry and usable.
Re:Canon is telling customers how to override counterfeit ca... by s_gourichon on Saturday January 08, 2022 @04:38PM (#29856583)
And even if the region-humidity thing was true, the printer could just print a warning. That would not justify a plain refusal to print, would it?
Re:Canon is telling customers how to override counterfeit ca... by mcphage on Saturday January 08, 2022 @10:23AM (#29852492)
They might have different formulations, but they don’t have any justification for preventing ink from one area from even being usable in another.
Re:Canon is telling customers how to override counterfeit ca... by vidarh on Sunday January 09, 2022 @03:21AM (#29861399)
That might justify giving a warning, not refusing to print. And it then would make far more sense to offer a setting where you can indicate your typical humidity, not assume humidity based on huge regions and that people won't move.
Re:Canon is telling customers how to override counterfeit ca... by wodenokoto on Saturday January 08, 2022 @09:38AM (#29852047)
Even Nintendo has stopped region locking games
Re:Canon is telling customers how to override counterfeit ca... by fy20 on Saturday January 08, 2022 @10:21PM (#29859651)
This is the same for professional printers too. A friend of mine has a side business printing signs and has a large format Epson (I think?) printer. It takes something like 12 inks and has options for chrome and other niche colours.

During 2020 there was a shortage in my country of inks, no local suppliers - official or unofficial - had any. He found some on eBay from another EU country, but when they arrived the printer wouldn't accept them. Apparently the inks are region locked, and the only way around it would be replacing the main board of the printer to change it to the other region.

Re:Canon is telling customers how to override counterfeit ca... by 6510 on Wednesday January 12, 2022 @04:13AM (#29904070)
I was surprised that the hp printer tool offered a subscription for ink based on usage that is much cheaper than my usual ink shops. I guess the formula of "the cheaper the printer the more expensive the ink" was financially less attractive than the subscription.

The previous hp printer refused to accept new ink. The significant other threw out the empty cartridge needed to bring the cursed thing back to its senses. It hilariously still prints out the test page flawlessly with the new ink.

Re:Canon is telling customers how to override counterfeit ca... by GekkePrutser on Saturday January 08, 2022 @10:44PM (#29859799)
The only reason they do help you on Twitter is because they're afraid of the visibility to other customers.

It does help to complain there, I've done it to for effect too. It's the only reason I still have a Twitter account :)

Re:Canon is telling customers how to override counterfeit ca... by hdjjhhvvhga on Sunday January 09, 2022 @05:10AM (#29861977)
That's why nobody I know is buying HP, only Brother.
Re:Canon is telling customers how to override counterfeit ca... by oneoff786 on Saturday January 08, 2022 @08:32PM (#29858850)
Very few nintendo games are region locked anymore.