News for hackers. Stuff that matters.
Re:Farewell, Google Maps by ericd on Thursday July 19, 2018 @05:16PM (#17570353)
"Sudden change of policy by Google, which is directed specifically at startups (as smaller web sites should largely remain below even the new lower thresholds), is surely an unpleasant surprise for us and does not create much trust in Google as a vendor. In the future we would therefore keep our distance from Google Cloud and avoid deep integration with any Google services on which it can pull a similar trick. For example we would be wary on taking free Google Analytics for granted."

I think this is one of the most important points in the article - the way they handle these pricing changes destroys trust in Google's other business offerings. How can people use Google products and services as a core piece of their infrastructure when they're willing to bump their prices >10x with only a few months of notice? That could literally be a business-ending event, depending on how core that service is to the business.

In the case of maps, there weren't many great alternatives for a long time, due to Google sucking all the oxygen/profit potential out of the field with their excellent free offerings. Fortunately, their last (sudden) price bump seems to have allowed the creation of some good alternatives.

Re:Farewell, Google Maps by wwweston on Thursday July 19, 2018 @05:31PM (#17570461)
While I've experienced the frustration of having a formerly free service develop paid tiers (and policies that put me in those tiers), of all the changes a software service can make, this is the one that frustrates me the least, or at any rate less than:

* shutting down the service entirely because the user base never grew into customers who actually valued the service

* changing your terms of service to forbid an activity that was previously allowed, because someone discovered a use that messed up the price points and the service owners would rather forbid that than offer a reasonable price point allowing it

* moving to opaquely metered service potentially with apparently arbitrary levels of financial exposure to the client

A big price bump with a few months notice is painful (and I'm glad it's bringing competition), but it tells me they're thinking seriously about how to sustain/develop the product and lets both them and me explore the real value of the service.

When it comes to Google, I'm more worried that they might just arbitrarily mothball something on a management roadmap whim.

Re:Farewell, Google Maps by da_chicken on Friday July 20, 2018 @12:57AM (#17572589)
> A big price bump with a few months notice is painful (and I'm glad it's bringing competition), but it tells me they're thinking seriously about how to sustain/develop the product and lets both them and me explore the real value of the service.

It tells me they're trying to minimize the number of users (which reduces their costs) by raising the price while still making it profitable. They raise prices rapidly to see how many people jump ship, and when your revenue begins to decline you've gone a bit too far.

Of course, they've done it very quickly, so they've likely not allowed enough time for the competition to step in or all their customers to abandon your now-expensive product.

Re:Farewell, Google Maps by dmurray on Friday July 20, 2018 @05:39AM (#17573648)
> It tells me they're trying to minimize the number of users (which reduces their costs) by raising the price while still making it profitable.

Is the marginal cost of serving extra users really a big part of Google's costs? Bandwidth is cheap; I would have expected that building and updating the map data was the expensive part.

Re:Farewell, Google Maps by twistedpair on Friday July 20, 2018 @07:10AM (#17574004)
After all, they've long done away with the tile servers of the past and the giant render farms to make the millions of tiles at 20 different zoom levels to cover the earth. Now it's in browser rendered vector graphics.

Unless the vector information is getting much more expensive (shouldn't be, they own Waze and GMaps mobile products to make their own maps from user data), the cost of running GMaps should be going down on a per user bases, not up.

Re:Farewell, Google Maps by g-b-r on Friday July 20, 2018 @10:30AM (#17575256)
Maybe they expect a big increase in the cost of imagery acquisition (from what I was able to glean they had a deal for a certain fixed price for a certain period, which might be coming to an end - https://spacenews.com/planet-confirms-google-stake-as-terra-...).
Re:Farewell, Google Maps by quirkot on Friday July 20, 2018 @08:36AM (#17574459)
Cost doesn't set price. Value sets price
Re:Farewell, Google Maps by da_chicken on Friday July 20, 2018 @10:30AM (#17575252)
I'm not concerned about bandwidth costs. I'm concerned about support costs. People who use an API have an annoying habit of calling and submitting support tickets for that API.
Re:Farewell, Google Maps by ryanmercer on Friday July 20, 2018 @06:32AM (#17573842)
>A big price bump with a few months notice is painful (and I'm glad it's bringing competition), but it tells me they're thinking seriously about how to sustain/develop the product and lets both them and me explore the real value of the service.

See this is the important thing. Sustainable. People and companies use these free services that take quite a bit of work to maintain and then when the company decides it needs to stop hemorrhaging money they start charging, often a fairly modest fee, and people lose their damn minds "ermagerd, you're evil, I need this, you can't expect me to pay!". The simple fact that adding a price, or increasing the price, creates such an outrage is indicative, more oft than not, that it is a fair move because the service or good has obvious value to the user.

People lost their damn minds when Netflix increased prices a year or two ago and I'm like "erm, I get way more value out of this than cable and it's a tenth the price, shut up".

>When it comes to Google, I'm more worried that they might just arbitrarily mothball something on a management roadmap whim.

I've been a Project Fi user for 2 and a half years now. This has been my worry every, single, day. Especially since they still owe me like 800$ in statement credits ha.

Re:Farewell, Google Maps by chrisan on Friday July 20, 2018 @07:19AM (#17574039)
> People lost their damn minds when Netflix increased prices a year or two ago and I'm like "erm, I get way more value out of this than cable and it's a tenth the price, shut up".

For your analogy to work you would need to say you are content with Netflix raising their prices >10x (no longer a 10th of cable) because that is what Google just did with their pricing.

Most people I know who stream (ok all people I know) get way more value out of streaming than cable. What is your line on fair pricing for streaming compared to cable, as the service has obvious value to the user?

I don't think anyone, here of all places, would suggest a product requiring engineers and infrastructure be free for commercial use and that the company shouldn't recoup costs.

The good news is, like streaming services, there is competition and pricing will work itself out in the market (assuming no collusion :P)

Re:Farewell, Google Maps by ryanmercer on Friday July 20, 2018 @08:30AM (#17574434)
>For your analogy to work you would need to say you are content with Netflix raising their prices >10x (no longer a 10th of cable) because that is what Google just did with their pricing.

Netflix raised their prices what they felt they needed to. Google raised their prices what they felt they needed to.

If people don't like it they're more than welcome to go to the competition... which in both cases generally has inferior product.

It looks like this specific change almost entirely inconveniences businesses and not private individuals. They're allowing 28k FREE requests a month which is still beyond generous. That's enough for a small entity to develop a service or product around the service and not only get it working but develop a decent alpha, or extremely modest beta, base of users. Then, just like other businesses, you get to put on your big boy pants and accept the cost of doing business.

Does the power company hand out free power?

Does the water company hand out free water?

Does the phone company let you have free calls?

No. So Google is still allowing a more than fair FREE level of commercial usage and now want to actually monetize their product. If it's adding value to your business, paying the new rates is a cost of doing business. Build it into your pricing, adjust your budget. This is the real world, not Narnia.

I imagine in the most common cases the application is effectively advertising "here are our locations, come to one" and by the point of showing the map you should have already removed a significant number of non-conversions making it VERY fair pricing.

In instances where you are using it to actually build a product around, it's still likely orders of magnitude cheaper than buying, and maintaining, map data yourself. In fact it wouldn't surprise me if one year's cost is only a few percent of what it would cost you to initially buy all of the data and develop software for navigating and hosting it.

People allow free, and cheap, things to make them feel entitled. It's easy to do, it really is, but it's something people need to be more mindful of before freaking out.

All I read in that blog post is "HOW DARE GOOGLE! They want us to pay for a service we use! Pity us! Shame Google for wanting to not operate at a loss! How dare they! How. Dare. They!"

Re:Farewell, Google Maps by bad_user on Friday July 20, 2018 @09:11AM (#17574659)
Your analogies make no sense.

We’re talking of Google Maps the platform and its B2B offering whereas Netflix, cable and phone companies are services for consumers with fixed and reasonable consumer-level monthly subscriptions.

If you haven’t built an app on top of Google Maps, then you pretty much have no idea how much it costs and have zero valuable input you can give.

Also, this isn’t the first time Google is doing this bait and switch. They did it before with App Engine as well, first fooling early adopters in order to gather popularity and then raising prices enough that it made plenty of startups to move off the platform.

Along with other blunders in their products, it makes one wonder how anyone can trust any of their offerings long term.

Too bad the US has lost its anti-trust teeth btw, because what Google is doing is to subsidize its offerings until they get popular, effectively using their monopoly to gain popularity in other markets, thus hurting their competition unfairly.

Re:Farewell, Google Maps by ryanmercer on Friday July 20, 2018 @10:12AM (#17575112)
>Also, this isn’t the first time Google is doing this bait and switch.

It isn't a bait and switch. It's introductory pricing. They attracted developers and businesses to a product people essentially weren't using, they let people work with it at or near a loss and now that they have a customer base they are trying to make it profitable.

Yes, they'll lose some of their users that want a free ride. They'll also retain many users that will happily pay under the new pricing scheme because they recognize the value add and find it to be a worthy business expense.

It's no different than companies like MailChimp offering free-for-so-many-subscriber pricing and then requiring you to pay once you reach a threshold they've determined makes you a billable customer. Or a company like Evernote allowing you to save so much data (what a map tile is) and use so many devices a month for free before requiring you to subscribe at one of the paid tiers. Or a company like Pushbullet allowing you to mirror so many SMS messages a month before charging.

If you can't easily handle the pricing change, then you are probably wasting your time using it in the first place and need to discontinue using maps anyway or reassess your own business model.

Re:Farewell, Google Maps by fauigerzigerk on Friday July 20, 2018 @12:19PM (#17576355)
You seem to have read an entirely different story. The customer Google is losing here is clearly willing to pay, not expecting a free ride.

And there is absolutely no similarity between your MailChimp example and what Google has done in this case. The customer didn't complain about costs rising as the number of users starts to exceed an existing threshold.

That said, I wouldn't be so quick to call for the regulator. All businesses have a responsibility to select suppliers carefully and manage their dependency on any one of them. It appears to me that the value of contracts has been forgotten.

Re:Farewell, Google Maps by ryanmercer on Friday July 20, 2018 @03:54PM (#17578372)
>You seem to have read an entirely different story. The customer Google is losing here is clearly willing to pay, not expecting a free ride.

Yet they spend the entire post whining about it.

Re:Farewell, Google Maps by fauigerzigerk on Friday July 20, 2018 @05:53PM (#17579283)
The post that I have read complains about an extreme and sudden change in Google's pricing structure and then goes on to compare alternatives for most of post, all of which are non-free.

They also say "Of course, we always knew that as we grew larger, there would be cost to using Google Maps."

Re:Farewell, Google Maps by taurath on Thursday July 19, 2018 @07:17PM (#17571199)
> A big price bump with a few months notice is painful (and I'm glad it's bringing competition), but it tells me they're thinking seriously about how to sustain/develop the product and lets both them and me explore the real value of the service.

This is a bit of “thank you sir may I have another”. 10x price increases? It’s not sustainable? This is just a money grab - they’re not going to give a roadmap for how in the future google maps will be worth 10x the value - it seems to me more of a statement from Google that they have no real competition in the space.

Re:Farewell, Google Maps by tomnipotent on Thursday July 19, 2018 @08:36PM (#17571559)
Did you to read the article which mentions all the competitors that are available?
Re:Farewell, Google Maps by RugnirViking on Friday July 20, 2018 @04:01AM (#17573237)
The simple existence of competitors in a market segment is not proof that there is no monopoly. We wouldn't say for example that there are realistic copetitors in the web search space or in the desktop OS space - maps is similar to both of these sitations. (Now I realise that some people like to argue the toss about whether search and desktop OS are monopolies and to that I have no comment)
Re:Farewell, Google Maps by prirun on Friday July 20, 2018 @10:14AM (#17575130)
It's helpful to think about market share per "competitor", not number of competitors:

"However, from a regulatory view, monopoly power exists when a single firm controls 25% or more of a particular market. For example, De Beers is known to have a monopoly in the diamond industry."

https://www.intelligenteconomist.com/monopoly-market-structu...

Re:Farewell, Google Maps by wolco on Friday July 20, 2018 @07:37AM (#17574147)
The search space has bing and to a lesser extent duckduckgo
Re:Farewell, Google Maps by callalex on Thursday July 19, 2018 @09:28PM (#17571786)
The wording was a bit confusing, but I think the GP meant that Google _thinks_ they have no competition so can get away with sudden price gouging.
Re:Farewell, Google Maps by emn13 on Friday July 20, 2018 @03:32AM (#17573136)
Since API's aren't standardized and conversion from one product to another likely requires development work and probably impacts your usage in some way even then - the barriers to switching are high enough that the availability of alternative maps still doesn't represent a whole lot of competition.
Re:Farewell, Google Maps by thecrazyone on Friday July 20, 2018 @08:49AM (#17574523)
A good competitor can make a drop in replacement possible by aligning their api with that of google's
Re:Farewell, Google Maps by ddalex on Friday July 20, 2018 @09:18AM (#17574708)
look how good it went for Microsoft's competitors trying to build a Win32-compatible OS....
Re:Farewell, Google Maps by namibj on Friday July 20, 2018 @10:29AM (#17575248)
Look what Linus and Stallman made to replace UNIX.
Re:Farewell, Google Maps by Digit-Al on Friday July 20, 2018 @01:57PM (#17577296)
What? Like WINE you mean? ;-)
Re:Farewell, Google Maps by pliny on Friday July 20, 2018 @04:08AM (#17573270)
This argument is symmetric, it implies all other map providers (who are competitors of google maps and of each other) also have no competitors.
Re:Farewell, Google Maps by emn13 on Sunday July 22, 2018 @09:18AM (#17586585)
Sure, typically yes. It's not necessary - interoperable APIs exist, and for underdogs they're even attractive as a selling point - but market leaders tend not to play by those rules.
Re:Farewell, Google Maps by amelius on Friday July 20, 2018 @06:57AM (#17573946)
This is why Google's generic services should be commoditized as quickly as possible.
Re:Farewell, Google Maps by thecrazyone on Friday July 20, 2018 @08:53AM (#17574546)
I agree, but is it _that_ easy? Not like no one has tried
Re:Farewell, Google Maps by lallysingh on Friday July 20, 2018 @09:47AM (#17574929)
Which ones aren't?
Re:Farewell, Google Maps by draw_down on Thursday July 19, 2018 @05:51PM (#17570637)
Jacking up the price so far that it becomes prohibitive to actually use, on short notice, isn't much different from shutting it down, is it? In both cases you suddenly can't use the service anymore.
Re:Farewell, Google Maps by tobltobs on Thursday July 19, 2018 @06:14PM (#17570806)
Thought the same, there are not many use cases which will be still profitable after this price increase.
Re:Farewell, Google Maps by ajross on Thursday July 19, 2018 @06:45PM (#17571002)
Counterpoint: if these startups need a giant subsidized mapping product for free or else they aren't profitable, they weren't ever profitable.

I mean, there's a real cry-me-a-river aspect here. No one has a Google-granted fundamental right to mapping. It's a free product Google released to drive traffic to their own offerings, and which they happen to make available for free for a lot of purposes.

As it turns out, yeah, there's a lot of value we as a society can derive from low cost pervasive mapping. So let's find a way to share the cost and not just whine about Google, no?

Re:Farewell, Google Maps by laGrenouille on Thursday July 19, 2018 @08:28PM (#17571526)
The problem isn’t that Google wants to charge for a service. The issue is that they offered it for years for free or below cost effectively price gouging any competition. Now, with no alternatives they jack up the price. Classic monopolistic and anticompetitive behaviour.
Re:Farewell, Google Maps by collyw on Friday July 20, 2018 @04:57AM (#17573472)
When I was a teenage I was told that thats how drug dealers operated - get you hooked on something for free, then ramp up the price once you are hooked.

Never heard of any drug dealer that did that in my adult life, but I do see a lot of large corporations using that business model.

Re:Farewell, Google Maps by emodendroket on Thursday July 19, 2018 @08:50PM (#17571632)
Essentially the Google Reader effect, right? Where killing their offering basically killed the entire medium.
Re:Farewell, Google Maps by sanderjd on Thursday July 19, 2018 @10:55PM (#17572104)
I'm always so confused by this. I switched to Feedly the day Reader went away. It was just as good then and is better now. I subscribe to way more stuff now than I did then. I've never understood how this "killed the entire medium".
Re:Farewell, Google Maps by bjoli on Friday July 20, 2018 @06:20AM (#17573795)
I use RSS daily, but I am very much anomaly among my friends. For most people I know RSS just withered and died and got replaced by Facebook or whatever asocial media they are on.

I ended up rolling my own server (in scheme using sxml) and writing some minimal clients for it (tui, Emacs and web). It is running on a raspberry pi 2 and is currently using about 5mb of memory (the guile runtime is a large chunk of that) and has been down once since I started it 5 years ago (power outage).

Reader was to me the absolute best example of the good old web. Since then it seems like the web became insane with the idea of reinventing UI, which was then forced down our throats for both web and desktop, ruining two paradigms that worked just fine.

I am old,I know.

Re:Farewell, Google Maps by sanderjd on Friday July 20, 2018 @11:34AM (#17575821)
Sure, yeah, using RSS is rare, but it always was, and nothing was going to keep the vast majority of people from using Facebook and Twitter instead.

I don't understand why you rolled your own server. Feedly works great. If you did it because it's a fun project, that's awesome! But it certainly isn't necessary if your goal is just to subscribe to RSS feeds.

Re:Farewell, Google Maps by bjoli on Saturday July 21, 2018 @10:16AM (#17582057)
Back then the only alternatives were either commercial with shitty data policies or TTRSS which scared me away as it back then was probably the most hostile open source project on GitHub.

So I rolled my own. I will probably port it to use SQL so I can do easy searching when my kids move out :)

Re:Farewell, Google Maps by corobo on Friday July 20, 2018 @05:56AM (#17573713)
If we're doing anecdata when Reader was killed off I tried Feedly, didn't like it, stopped consuming via RSS. I've recently tried Newsblur but honestly I never check the thing despite having it on every device I can. I don't think RSS is a thing for me anymore outside of technically podcasts
Re:Farewell, Google Maps by emodendroket on Friday July 20, 2018 @06:48AM (#17573907)
Same here. I miss it but I haven't been satisfied with the options I tried (anyway Google long ago killed my list of feeds).
Re:Farewell, Google Maps by asfasgasg on Thursday July 19, 2018 @09:10PM (#17571717)
You've got the causality reversed here. The medium was dying, so the Reader product was killed.
Re:Farewell, Google Maps by parrellel on Thursday July 19, 2018 @10:12PM (#17571935)
You mean Google+ needed promotion so the Reader product was killed.
Re:Farewell, Google Maps by emodendroket on Thursday July 19, 2018 @10:20PM (#17571955)
In the first place they'd rather you used something other than RSS so they can inject promoted content into it.
Re:Farewell, Google Maps by rlac16 on Thursday July 19, 2018 @10:55PM (#17572108)
Nothing stops promoted content being injected by the feed reader. Feedly does it on their free plans.
Re:Farewell, Google Maps by asfasgasg on Thursday July 19, 2018 @11:03PM (#17572132)
Google+ only existed in the first place because of the thing that was killing the medium and its one hundred and forty character-limited cousin.
Re:Farewell, Google Maps by parrellel on Thursday July 19, 2018 @11:41PM (#17572266)
As I look at the big list of RSS feeds I found this very thread in, I can't help but imagine that news of it's death is a tad exaggerated.
Re:Farewell, Google Maps by asfasgasg on Friday July 20, 2018 @04:05PM (#17578469)
Well, there's that too, but people complaining about Google's decision r.e. Reader don't like being reminded that there are dozens of alternatives.
Re:Farewell, Google Maps by ajross on Thursday July 19, 2018 @08:50PM (#17571634)
Uh... the linked article compared 8 different competitors on various metrics. There are reasonable ways to disagree with Google's policy here, but "no alternatives" and "monopolistic" are just laughably silly.
Re:Farewell, Google Maps by martimarkov on Thursday July 19, 2018 @09:59PM (#17571892)
I’d disagree a bit. There are competitors but the quality and the service is not on the same level. Google have made it hard to compete so that they stay in the leadership position. More importantly google maps “owns” more market share than all of them combined so it is kinda a monopoly.

I might not have explained my point well but I do think you get what I’m saying.

Re:Farewell, Google Maps by ajross on Thursday July 19, 2018 @10:47PM (#17572072)
If players with the resources of Apple and Microsoft are lagging here, it's not because Google "made it hard", it's because it's a hard problem. Yet they are competing, and that's a good thing. Google is just better. And you want it for free. And thus we get back to the cry-me-a-river bit.
Re:Farewell, Google Maps by hueving on Friday July 20, 2018 @12:30AM (#17572466)
Companies with deep pockets trying and failing to gain a meaningful share in a market is more proof of a monopoly or other anti-competitive behavior, not less.
Re:Farewell, Google Maps by freeone3000 on Friday July 20, 2018 @01:29AM (#17572704)
Could you point to this supposed behavior? Price and quality are, in themselves, not anticompetitive.
Re:Farewell, Google Maps by duncanawoods on Friday July 20, 2018 @02:37AM (#17572958)
"Dumping" i.e. Putting out a product below cost to eliminate competitors is one of the fundamental forms of anticompetitive behaviour. All of Googles "free" products seem to fit the definition - they would not profitable standalone without Google's dominance in other markets and companies only operating in a single market cannot compete.
Re:Farewell, Google Maps by beagle3 on Friday July 20, 2018 @06:37AM (#17573867)
They are failing to provide comparable service, and thus failing to get meaningful share. I heard Apple maps is recently ok, but a couple of years ago when I tried it, it was still bad. Google has about 10 times more info than Apple or bing per building I look up (though, surprisingly, OSM is 90% of the way there for me).
Re:Farewell, Google Maps by 0x0 on Friday July 20, 2018 @12:19AM (#17572423)
Or is it because being in a #1 market position with a (until now) free price tag attracted thousands of volunteers submitting content and corrections for free?
Re:Farewell, Google Maps by pbhjpbhj on Friday July 20, 2018 @06:59AM (#17573954)
I've probably spent a few hours correcting Google Maps (and a couple of days on OSM).
Re:Farewell, Google Maps by vezycash on Friday July 20, 2018 @12:29AM (#17572457)
Maps quality like search engine probably increases with the number of users.
Re:Farewell, Google Maps by RugnirViking on Friday July 20, 2018 @04:03AM (#17573250)
Thats a ridiculous argument. There were competitors to standard oil too.
Re:Farewell, Google Maps by Fnoord on Friday July 20, 2018 @07:05AM (#17573984)
MacOS, BeOS, AmigaOS, FreeDOS, FreeBSD, NetBSD, OpenBSD, Linux (Red Hat Linux, SUSE Linux, Debian GNU/Linux, Slackware, Mandrake, ...), Amithlon, MorphOS, Haiku, QNX, OS/2, Novell NetWare, PalmOS, ...

There are reasonable ways to disagree with Microsoft's policy here, but "no alternatives" and "monopolistic" are just laughably silly.

Your comment completely disregarded the possibility that there's a dominant market position. Which there is. It is hard to compete with free. Ask e.g. TomTom or Microsoft.

Re:Farewell, Google Maps by bryanrasmussen on Friday July 20, 2018 @02:02AM (#17572834)
mapbox is totally a reasonable alternative, and in a lot of cases you can build something quickly with leaflet that gives you everything you need.
Re:Farewell, Google Maps by cannonedhamster on Thursday July 19, 2018 @07:04PM (#17571124)
The article said nothing about making it free, it said that the costs, which were previously in line with competitors, increased by very, very large amounts without any perceived increase in value. Then they looked at options which were commercial offerings which cost dramatically less. They are paying for the service, it's not subsidized or free. It's like you didn't read any of the article.
Re:Farewell, Google Maps by alextheparrot on Thursday July 19, 2018 @07:18PM (#17571200)
They were in the free tier, so they were not paying. They even have a nice graph that shows it.
Re:Farewell, Google Maps by FireBeyond on Thursday July 19, 2018 @08:39PM (#17571577)
Sounds like a great opportunity for their competitors, then!
Re:Farewell, Google Maps by beauzero on Thursday July 19, 2018 @10:48PM (#17572078)
I have been doing a lot of Local Guide work, photos, verifying, etc. in a rural area. Will be switching to OSM. This was the last straw.
Re:Farewell, Google Maps by Berunto on Friday July 20, 2018 @06:52AM (#17573926)
I'm doing the same. Been a local guide aswell. And if you are not based in the US, you never got ANY benefit from Google for that effort. I did it for the society. And now Google is earning 10x more with it...
Re:Farewell, Google Maps by ballenf on Thursday July 19, 2018 @11:46PM (#17572283)
One could say the same about Google's cry-me-a-river response to the EU's decision on Android:

"If Google needs to engage in anticompetitive behavior to keep Android profitable/viable, then they weren't ever profitable."

Re:Farewell, Google Maps by hueving on Friday July 20, 2018 @12:29AM (#17572458)
>Counterpoint: if these startups need a giant subsidized mapping product for free or else they aren't profitable, they weren't ever profitable.

If startups need a giant subsidized operating system for free or else they weren't profitable, they weren't ever profitable.

Do you see how ridiculous that argument is?

>As it turns out, yeah, there's a lot of value we as a society can derive from low cost pervasive mapping. So let's find a way to share the cost and not just whine about Google, no?

Yeah, Google has vacuumed up incredible amounts of mapping data from users and has now jacked up the prices with the lead this gave them. OSM (or something similar) is the way to share the cost. Google just abused their goodwill and used their other power positions to discourage open source. Whining about Google while moving elsewhere is entirely appropriate.

Re:Farewell, Google Maps by jayd16 on Friday July 20, 2018 @12:44AM (#17572539)
>Do you see how ridiculous that argument is?

What? Your counter-counterpoint doesn't make sense at. Lots of startups can afford the per seat cost of OSX or Windows. If your business can't recoup the cost of an os per employee then yeah...maybe it's not a worthwhile venture.

Re:Farewell, Google Maps by paganel on Friday July 20, 2018 @02:52AM (#17573001)
> Lots of startups can afford the per seat cost of OSX or Windows.

On the desktop side of things that only happens because of Linux, otherwise (if guys like Ballmer would have had their way at the end of the '90s - early 2000s) those startups would now be paying hundreds of dollars per Windows license per each machine (and maybe more depending on the number of cores? the sky would have been the limit, the same as Oracle did in their field). And not to mention the server side of things, I'm pretty sure the costs for server OS licenses would have been prohibitive for the vast majority of startups without the alternative free OS solutions.

Re:Farewell, Google Maps by lagadu on Friday July 20, 2018 @06:25AM (#17573813)
We pay a lot more than that for MSDN licenses (which includes the OS if it's only used for development).
Re:Farewell, Google Maps by da_chicken on Friday July 20, 2018 @12:59AM (#17572599)
> Counterpoint: if these startups need a giant subsidized mapping product for free or else they aren't profitable, they weren't ever profitable.

I mean, kind of, but on the other hand, think about all the companies whose costs are subsidized by having public roads.

Re:Farewell, Google Maps by Ultimatt on Friday July 20, 2018 @04:07AM (#17573262)
Yup and in the UK because freight is all on tax payer paid roads private rail has become incredibly expensive for normal people travelling.
Re:Farewell, Google Maps by arsenico on Friday July 20, 2018 @03:40AM (#17573168)
It is not about free. It is about being more expensive than before. We live in the economy, where small companies operate at such a thin margin (even if they're profitable), that such an increase in cost often kills any hope for profitability, especially with the economies of scale. Would you prefer to fire one developer from the team, or stop using Google Maps?

I am not saying that mapping should be free, but such price bumps should be communicated better to allow paying customers prepare for changes and alternative scenarios.

And again, just another reminder, that whenever choosing a provider for anything related to your core business - think of an exit plan!

Re:Farewell, Google Maps by Nuzzerino on Friday July 20, 2018 @03:36AM (#17573149)
Here we go again with the "No subscription fees means you have the right to like what we give you" argument. Haven't we beaten the "nothing is actually free" horse into the ground by now? There is the matter of the vast amounts of data Google collects from people, and the other intangible costs you incur from the lack of alternative products due to the high barrier to entry (hard to compete with 'free'), and of course the risks that come with the lack of incentive on the vendor's part to maintain good will with the end user (this thread is case in point).
Re:Farewell, Google Maps by naturalgradient on Friday July 20, 2018 @04:01AM (#17573234)
I completely disagree. You can find Google's pricing tactic aggressive, but it made me think about the entitlement there.

They complain that Maps at new prices would be more than the cost of their infrastructure, when actually their entire startup revolves around this data, and 5k to be able to use an amazing piece of high tech software that is ahead of the competition is..peanuts.

No matter what other business interests and strategies Google follows, there is no right to using such valuable tech for less than the monthly salary of an engineer. I find this incredible entitled.

Re:Farewell, Google Maps by _Codemonkeyism on Friday July 20, 2018 @12:40AM (#17572519)
If a startup needs a giant system of subsidized roads for free or else they aren't profitable, they weren't ever profitable.

You see where this argument leads to?

Re:Farewell, Google Maps by adrianN on Friday July 20, 2018 @01:30AM (#17572706)
Is Google infrastructure now? Should we fund Google with tax money? Nationalize it?
Re:Farewell, Google Maps by bryanrasmussen on Friday July 20, 2018 @02:46AM (#17572983)
No, although of course there is the point that a lot of Google's mapping data was subsidized with tax money by virtue of using the various geodata sources the U.S makes available for free to build on.
Re:Farewell, Google Maps by beagle3 on Friday July 20, 2018 @06:45AM (#17573900)
Anyone can use those, so why are people complaining?

Google does a whole lot more, and can charge whatever they want for it. OSM provides usable solutions the vast majority of users; i’ve Moved to OSM a couple of years ago in everything for privacy reasons and except for the occasional Waze route or verifications, get nothing from google that I can’t get from OSM.

Re:Farewell, Google Maps by colordrops on Friday July 20, 2018 @01:24AM (#17572692)
No, the roads are subsidized by those who pay for them. There is a right to use them for business purposes, unlike private map services.
Re:Farewell, Google Maps by _Codemonkeyism on Friday July 20, 2018 @06:39AM (#17573872)
In most countries startups don't pay for taxes and therefore are not contributing to roads.
Re:Farewell, Google Maps by RugnirViking on Friday July 20, 2018 @04:07AM (#17573260)
Counterpoint: if these startups need a giant subsidized transport infrastructure/global telecomunications network/permissive government/low-cost computer hardware/solid legal system or else they aren't profitable, they weren't ever profitable.
Re:Farewell, Google Maps by chiefalchemist on Friday July 20, 2018 @06:42AM (#17573887)
Re: "When it comes to Google, I'm more worried that they might just arbitrarily mothball something on a management roadmap whim."

Spot on. I would that if a site / application is hitting Maps' paid tier they can (somehow) monitize that traffic and cover the cost.

But monitization can't help you if / when they pull the plug.

p.s. I sometimes wonder how often Google looks at Slack and regrets mothballing Wave.

Re:Farewell, Google Maps by C7H8N4O2 on Thursday July 19, 2018 @06:27PM (#17570887)
> In the case of maps, there weren't many great alternatives for a long time, due to Google sucking all the oxygen/profit potential out of the field with their excellent free offerings.

There was a related discussion[0] on HN a few weeks ago that I found enlightening. Commentator ucaetano's phrasing of the strategy was "create a desert of profitability around you". The discussion of moats vs deserts found here [1] is also useful.

[0] https://news.ycombinator.com/item?id=17047348 "Laws of Tech Economics: Commoditize Your Complement"

[1] https://news.ycombinator.com/item?id=17048492

Re:Farewell, Google Maps by komali2 on Thursday July 19, 2018 @07:45PM (#17571343)
Almost every conversation I've had with someone working at a startup in this city inevitably turns to the "so, are you worried Google will simply start offering your service for free?"

I remember like 3 or 4 years ago having this conversation at a hackathon with a bunch of "Machine Learning" / "Sentiment Analysis" APIs present... right as google started offering both for free on their cloud platform.

Re:Farewell, Google Maps by oblio on Friday July 20, 2018 @05:56AM (#17573710)
This is funny:

Paul Graham, September 2001:

> "And if you manage to write something that takes off, you may find that you were merely doing market research for Microsoft.”

Google is today's Microsoft :)

Re:Farewell, Google Maps by ucaetano on Thursday July 19, 2018 @08:55PM (#17571653)
Which most likely meant the startup was a feature or a product, not a company with a viable business model.
Re:Farewell, Google Maps by hueving on Friday July 20, 2018 @12:33AM (#17572474)
Gmail is free. Does that mean email service is not a product? Why does fastmail exist?
Re:Farewell, Google Maps by Tom4hawk on Friday July 20, 2018 @02:28AM (#17572926)
Because there are people (like me) who value their privacy/data.
Re:Farewell, Google Maps by ucaetano on Friday July 20, 2018 @02:19PM (#17577466)
It is free for consumers, not for organizations. Gmail for consumers doesn't have a business model by itself, but it fits into Google's larger business model.
Re:Farewell, Google Maps by Scarblac on Friday July 20, 2018 @05:19AM (#17573560)
If it wasn't a viable business model, Google wouldn't move into the space. It's just that they first use their infinite pocket money to kill off all the competition, then switch to making money.
Re:Farewell, Google Maps by ucaetano on Friday July 20, 2018 @02:19PM (#17577457)
> If it wasn't a viable business model, Google wouldn't move into the space.

Wrong, maybe that "space" (feature or product) goes well with Google's business model, but wouldn't support a viable business mode by itself.

Re:Farewell, Google Maps by imron on Thursday July 19, 2018 @09:13PM (#17571734)
Being bought/aquihired by Google/others seems to be a business model several companies aim for.
Re:Farewell, Google Maps by ucaetano on Friday July 20, 2018 @02:20PM (#17577468)
That's not a business model for the company. But it is for the investors.
Re:Farewell, Google Maps by sullyj3 on Friday July 20, 2018 @09:40AM (#17574872)
A lot of the time they have enough in house talent to not need to
Re:Farewell, Google Maps by imron on Friday July 20, 2018 @09:56AM (#17574999)
That doesn't stop other companies seeing it as a viable business model.
Re:Farewell, Google Maps by ucaetano on Thursday July 19, 2018 @07:09PM (#17571151)
Ha, that was me! Thanks for the bump!
Re:Farewell, Google Maps by apatters on Thursday July 19, 2018 @11:32PM (#17572218)
The pricing change is understandably very frustrating for users of Google Maps who are affected, but it seems like a big win to me for everyone in the mapping market. Google is trading away a monopoly position (and related regulatory risk) in exchange for increased revenue so it's a win for them. It's a win for other mappers because now they can compete on price. It's a win for users because they are getting more choice.
Re:Farewell, Google Maps by rurban on Friday July 20, 2018 @12:41AM (#17572524)
But the other mapping services will very soon adjust their prices also. It makes no sense to be 10x cheaper than Google when 2x cheaper does the same.

I still have to understand openstreetmap mapping solutions. It's named open, not free, so I guess providing your own server with osm data would work. Only with FreeStreetMap the data would be infected also.

Re:Farewell, Google Maps by jhall1468 on Friday July 20, 2018 @02:09AM (#17572863)
> But the other mapping services will very soon adjust their prices also. It makes no sense to be 10x cheaper than Google when 2x cheaper does the same.

There's a great deal of competition and that generally results in a race to the bottom. The market leader just removed themselves from the market and the best way to capitalize is stay low and build your userbase.

We won't see price changes by any of these companies. They all want to be #1.

Re:Farewell, Google Maps by jehlakj on Friday July 20, 2018 @08:20AM (#17574379)
When you have a service that’s ten times cheaper than the best service, people start to raise eyebrows. They perceive it to be much worse. It isn’t always true, but it’s not uncommon either. I doubt companies are going to race to the bottom.
Re:Farewell, Google Maps by Xixi on Friday July 20, 2018 @10:02AM (#17575037)
In the context of a business building a service around it, a mapping service is not a consumer product. Superficial perception only go so far until it is debunked by careful scrutiny. I would certainly hope that a startup deciding to build a service relying on a map provider would test, and measure quantitatively how good the service is before choosing to build their business on top of it...
Re:Farewell, Google Maps by jhall1468 on Friday July 20, 2018 @10:50AM (#17575437)
Google Maps API is not a consumer product, which is where you might have an argument there. A good engineer identifies their use-case and checks out the major players to determine what's a good fit. Once that determination is made, pricing is pretty much all that matters.
Re:Farewell, Google Maps by rmc on Friday July 20, 2018 @03:39AM (#17573163)
> I still have to understand openstreetmap mapping solutions. It's named open, not free, so I guess providing your own server with osm data would work. Only with FreeStreetMap the data would be infected also.

I'm not sure what you mean with "free"/"open". The OSM licence has a share-alike part if you merge your own map data with OSM data. If you just have a map and put points on it, it'd be fine.

Re:Farewell, Google Maps by zmk_ on Friday July 20, 2018 @08:49AM (#17574518)
It's not free as in you are not allowed to use OSM tiling servers for commercial purposes. "OpenStreetMap’s own servers are run entirely on donated resources. They have strictly limited capacity. [...] OpenStreetMap data is free for everyone to use. Our tile servers are not." [1]. They've even banned some sites for abusing their servers, e.g., FastPokeMap in 2016 [2]. But there is a very clear way of switching to OSM and serving your own map tiles with any styling you want [3]. I personally think that startups like these should go for these options since their user base is concentrated in one region.

[1] https://operations.osmfoundation.org/policies/tiles/ [2] https://github.com/openstreetmap/chef/pull/78 [3] https://switch2osm.org/serving-tiles/

Re:Farewell, Google Maps by rmc on Monday July 23, 2018 @08:42AM (#17592297)
Well if you don't like the OSM.org tile usage policy, they'll give you a full refund.

OSM.org doesn't prohibit commericial usage, per se. But if you're running a business, you shouldn't rely on volunteers from another project which you're not paying for.

Re:Farewell, Google Maps by andygates on Friday July 20, 2018 @08:30AM (#17574429)
This. Services are invited to take a slurp of data and use it as they wish, and contribute back of they make changes. It's not uncommon for a service of a certain size to become a contributor. But there's no requirement: if all they use it for is lookups and tiles, go ahead, "fill yer boots".
Re:Farewell, Google Maps by 6cd6beb on Thursday July 19, 2018 @06:01PM (#17570717)
>In the case of maps, there weren't many great alternatives for a long time, due to Google sucking all the oxygen/profit potential out of the field with their excellent free offerings.

ianal and all that, but isn't somewhere antitrust- or monopoly- adjacent?

I know if walmart moved into a new city and started giving away hardware for free, then waited until all the local hardware stores had been shut down for 10 months, and then jacked up their prices to 100 times what they used to be before going free, that'd be pretty illegal.

Re:Farewell, Google Maps by ericd on Thursday July 19, 2018 @06:11PM (#17570785)
IANAL either, but yeah, the practice you're describing, using revenues from other parts of a business to subsidize the areas it wants to compete hard in until the competitors are dead, is typically known as "predatory pricing", which is illegal. IIRC, Standard Oil was a big user of that playbook.

I don't know if this qualifies, and I don't know how much appetite there is for prosecuting Google for offering useful things for free. I don't think they've had much of a history of jacking up prices after killing off a market, until relatively recently. Interesting question, though.

Re:Farewell, Google Maps by chrischen on Thursday July 19, 2018 @08:45PM (#17571608)
Isn't this done all the time by Google though? They offer so many services for free, such as the consumer version of Google Maps, or YouTube (in the early days before ads)?

Not to mention Internet.org from Facebook, TOM's (free) shoes in Africa.

Re:Farewell, Google Maps by ericd on Thursday July 19, 2018 @09:40PM (#17571815)
It does sound a lot like it, but I don't know if there's some other element you have to do to make it engaging in predatory pricing, or if there's just been no will to prosecute them yet. The FTC seems like it's been relatively lax on antitrust recently, so I could believe it's just the latter. Or maybe it's just the remnants of the free pass that governments gave the early internet, and we'll start seeing more.
Re:Farewell, Google Maps by skybrian on Thursday July 19, 2018 @09:48PM (#17571850)
What do you think about startups that give away webviews for free?
[dead]
Re:Farewell, Google Maps by hedora on Thursday July 19, 2018 @09:25PM (#17571775)
> Cooking meth if you have a valid driver's license is actually legal, I am a lawyer this is legal advice

Saying things like that could get you disbarred.

Re:Farewell, Google Maps by auslander on Friday July 20, 2018 @12:02AM (#17572359)
Possibly not. HN sits behind Cloudflare. Your SSL connection terminates at Cloudflare to plaintext, and new SSL connection to HN is created. Your login and password, IP and User-Agent and other bits, are in cleartext to Cloudflare.

Much less likely if you have VPN, did not give email and made random login/password. OPSec.

Re:Farewell, Google Maps by dewey on Friday July 20, 2018 @01:37PM (#17577122)
What are you trying to say? Cloudflare doesn't give you any more privacy.

In the highly hypothetical case that someone would actually investigate this they'd get this IP from HN's host or Cloudflare, then get their identity and then go forward with removing him from the bar association if found guilty.

Re:Farewell, Google Maps by auslander on Friday July 20, 2018 @02:52PM (#17577799)
No VPN case. You busted by your ISP IP logged by HN.

VPN case. I logged in HN and gave legal advice :) Minute later I logged in Reddit, same IP, same browser, probably tracking cookies too (Reddit is behind CF too). Now CF can link my HN and Reddit logins. Chances are, I logged into Reddit without VPN days ago - IP - Busted. Not so hypothetical, imho.

Re:Farewell, Google Maps by paulie_a on Thursday July 19, 2018 @11:56PM (#17572330)
I am not actually a lawyer, I am random dude on the internet, that was the point, there is absolutely no need for the disclaimer. I can literally claim to be be a lawyer, recommend extremely terrible advise and not have to worry. "Iamnal" is something that needs to die.
Re:Farewell, Google Maps by DoreenMichele on Friday July 20, 2018 @12:00AM (#17572350)
Well, that's cool for you. But you are a relative newcomer here, at least your handle is (yes, pot, meet kettle -- but I've been here 9 years and quite a few people know that) and reputation, merit of the info, etc matters to quite a lot of the members here.

It matters in part because truth matters to a lot of people here. Actual reality matters to a lot of people here. It's a bunch of pedants.

And if you want to make it a habit of genuinely claiming to be a lawyer when you aren't and intentionally giving bad advice, you might eventually find that the mods will ban you for trolling.

Re:Farewell, Google Maps by cornholio on Friday July 20, 2018 @01:49AM (#17572787)
> bunch of pedants. > mods will ban you for trolling.

This culture, while nice, cannot scale. At some point or another, an online community becomes an image of the wider social community it serves, regardless of the intentions of the founders or ephemeral royalty.

Just like Facebook or Reddit (d)evolved, HN cannot forever maintain a 70s hacker ethos and mannerisms. At some point or another the current reality of today's Silicon Valley tech bros and gold rush mentality will come to dominate, as it indeed has.

So I believe paulie has a point, IANAL is superfluous on any internet forum, this one included. And yes, that's solid legal advice I can give with full professional authority.

Re:Farewell, Google Maps by DoreenMichele on Friday July 20, 2018 @02:06AM (#17572848)
This culture, while nice, cannot scale

I can't say that I agree with you.

I have a history of joining forums, watching them grow dramatically while I'm there, leaving and watching them become a shell of their former selves afterwards. I spent some years feeling like a forum killer and afraid of the power I appeared to wield, but didn't understand and didn't feel in control of.

I have not played such a central role on HN. But it is quite clear in my mind that the right cultural practices are critical to making a large forum live and breathe at all. Because if they are enforced by only one person and that person walks out the door, the forum collapses in upon itself and traffic shrinks to a level that can be sustained by the cultural practices that remain.

I think this is a battle worth fighting. Merely agreeing with your point of view and throwing in the towel guarantees defeat.

Re:Farewell, Google Maps by AmericanChopper on Friday July 20, 2018 @03:30AM (#17573128)
>HN cannot forever maintain a 70s hacker ethos and mannerisms

HN doesn’t currently have any traditional hacker ethos. The points of view accepted on HN are all quite homogenous and mainstream.

Re:Farewell, Google Maps by paulie_a on Friday July 20, 2018 @01:34AM (#17572724)
There is literally no reason to ever us Imanal. Ever. It's a stupid unnecessary disclaimer that dates back to the 90s. My point was I can literally give terrible legal advice, claim to be a lawyer and their will be zero issues. The disclaimer isn't necessary
Re:Farewell, Google Maps by pbhjpbhj on Friday July 20, 2018 @07:22AM (#17574063)
It's not [only (in some people's view)?] to avoid liability, it's to give the reader a warning that whilst the writer is convinced of the situation they don't have legal training, the writer recognises the complexity of the law and that due to that complexity their assessment may be flawed.

It's like giving a restaurant recommendation second-hand, "but I've never eaten there". Or with tech, "but I've never done it".

With people I know I disclaim _social_ liability with "this is not legal advice" -- it's not for legal reasons, it's to say please ask a lawyer before you rely on this for something serious, don't blame me you need to check for yourself.

You could call it manners.

Re:Farewell, Google Maps by DoreenMichele on Friday July 20, 2018 @01:43AM (#17572760)
That's your opinion. What I am telling you is that it isn't consistent with cultural norms here. If you don't wish to use the disclaimer "IANAL" (I am not a lawyer) -- which I am spelling out because your comment says Imanal, which looks like gibberish to me -- then you are free to not use it.

But most people here aren't likely to agree with you.

[dead]
Re:Farewell, Google Maps by DoreenMichele on Friday July 20, 2018 @01:56AM (#17572815)
I'm not bickering.

This is the internet. All I have to go by is the actual writing on my screen. I was merely being as accurate and clear as I know how to be and not assuming it was a misspelling. I was merely covering all bases to make sure we are as on the same page as possible.

That's what pedants do.

Re:Farewell, Google Maps by ericd on Thursday July 19, 2018 @06:41PM (#17570976)
Not worried about liability, just letting people know that there's a very good chance that I've completely misinterpreted the law. Maybe you're right and it's not useful.
Re:Farewell, Google Maps by anarazel on Thursday July 19, 2018 @06:53PM (#17571055)
FWIW, I find it helpful. Stating the level of confidence, and that's what IANAL is to some degree, is helpful in judging a statement.
Re:Farewell, Google Maps by komali2 on Thursday July 19, 2018 @07:52PM (#17571379)
Warning: completely unrelated to thread topic.

Poor grandparent got nuked in the votes, but I actually think this is an interesting discussion. It ties to my thoughts about politeness and behavior on the internet, which ties to my thoughts about the same IRL. Dale Carnegie, "How to Win Friends" type stuff.

Is it effective to "hedge" your arguments/posts/words with a "now I might be wrong" / "you may know more about this than me" / "I'm not a lawyer" ? I spent 4 years hearing sales gurus tell me to not do it, exude confidence. Then I had Dale Carnegie and my favorite manager ever tell me the exact opposite. I've tried both, and the "Carnegie" method seems to work best for me both online and off.

It's not just "IANAL" - the most positive responses I've seen on reddit, twitter, and here have some sort of "hedge." When I employ it, I get great responses (and lots of upvotes, which is other than response rate and quality of responses the only measure we can really use). When I don't, I get downvotes.

Sometimes the "confident asshole" approach works here and on reddit, but it can backfire HORRIBLY - see the absolute nightmare situation happening over at ArenaNet - some guy didn't quite hedge in the right way and caused a total breakdown of community/developer trust. What a mess. I bet the developer wouldn't have felt quite so attacked if the commentor had hedged a bit better. See also, any email chain Linus Torvald gets involved in.

Now this just starts a whole other discussion about whether someone should "have to" hedge, etc etc. I'm just voicing my thoughts here, curious what others think.

Re:Farewell, Google Maps by caf on Thursday July 19, 2018 @10:30PM (#17572004)
Linus uses hedging language quite a bit actually, eg. http://lkml.iu.edu/hypermail/linux/kernel/1807.0/01744.html
Re:Farewell, Google Maps by justinclift on Thursday July 19, 2018 @09:31PM (#17571795)
Another way to hedge, but without obviously doing so, is to rephrase the statement as a question.

For (a super basic) example, instead of going with:

  Now, I might be wrong... but you should probabably do foo, then bar.  That would avoid baz completely.
Rephrased as a simple question:

  Would it be better to do foo, then bar?  That seems like it would avoid baz completely.
Perhaps give that a try? :)
Re:Farewell, Google Maps by sillysaurus3 on Thursday July 19, 2018 @08:14PM (#17571474)
This ArenaNet situation sounds interesting. Could you post a link to it? I don't see much in search results.
Re:Farewell, Google Maps by komali2 on Thursday July 19, 2018 @08:34PM (#17571551)
Here's a couple analyses:

https://www.theverge.com/2018/7/12/17565218/arenanet-guild-w...

https://www.polygon.com/2018/7/10/17550276/guild-wars-2-aren...

https://www.pcgamer.com/fired-arenanet-dev-calls-dismissal-a...

In short, a woman working at ArenaNet, the company running GuildWars2 (an MMORPG), posted a twitter thread about her thoughts on designing narratives in an MMO. A prominent (male) streamer of the game responded with his opinion, which (as he stated) was a disagreement of her point of view. To this, the ArenaNet employee expressed her opinion that the streamer was explaining to her how to do her job, and implied he was doing this because she is a woman.

Quite predictably the exchange exploded into a shitstorm of epic proportions, which supernovaed when ArenaNet responded to the incident by firing the employee.

I think the response by the community at large to the woman's firing is despicable, and the firing was probably not justified. But, I have been thinking a lot about the words of the exchange, and how much of a clusterfuck the situation is. The exchange itself is, in my opinion, not black and white. To be fair, I say this as a guy, so it's entirely possible that I Just Don't/Can't Get It. I accept that and am happy to be pushed back on.

The words:

>ArenaNetEmployee: {{29 tweet thread discussing character writing in MMOS}}

>Streamer: "Really interesting thread to read! However, allow me to disagree slightly. I don't believe the issue lies in the MMORPG genre itself..."

>ArenaNetEmployee: "Today in being a female game dev: "Allow me--a person who does not work with you--explain to you how you do your job."" {{quotes streamer}}

I feel like this whole shitstorm could have been avoided if the streamer had hedged just a bit better, or instead had asked her opinion. Basically, in the discussion, setting her up as the expert (which she is), while still expressing an opposed position. This is basically what hedging does anyway.

Re:Farewell, Google Maps by sillysaurus3 on Thursday July 19, 2018 @09:18PM (#17571754)
This is a really unique point of view. I think conversations would be improved with this mentality.

It might be a bit hard to swallow, though. Who's to say that a streamer is less qualified to analyze character writing in MMOs? After all, the writer is usually not the one impacted by the game. Streamers are.

I know nothing about this situation, though. </hedge> I'm just saying that it would personally feel difficult to adopt this mindset if I felt like I were qualified to express a dissenting opinion.

Re:Farewell, Google Maps by komali2 on Thursday July 19, 2018 @11:15PM (#17572170)
Well, yea, the guy is definitely qualified to have an opinion, and probably the developers should take note. In this case it just set of an unfortunate misogyny finger pointing nightmare that led to the ridiculous firing of two employees.

To your second point, that's another thing I think a lot about. Honesty, in its many forms. I value honesty tremendously, because how can two individuals (or a community) operate in good faith if people are being dishonest with each other? However... we are irrational. When I was a recruiter, going to a company with my candidate's actual rate, and then turning around and giving my candidate the actual offer, would lead to bad tastes on both sides. Instead, I'd lie to the company, tellm my candidate was asking for more, then then around and tell the candidate that the offer was less than what they were looking for. Then I'd let both parties stew for a bit, give the candidate a call back, and lo and behold I got them an extra five bucks an hour like magic (citing the actual offer). Then, both parties would feel they had really gotten the most possible value out of the transaction and be happier for it.

So then what do you do in interpersonal communication? Are you upfront and honest about your feelings regarding your qualifications? Do you state your opinions forthright, while still being polite? Or do you "play the game?"

I guess it boils down to your values. If you want to consistently be liked more, listened to more, and "get your way" more, you heed the wisdom of the ancients and do the Dale Carnegie. Even if it hurts.

In my experience though, it stops hurting very quickly. Turns out a lot of the times I was confidence in how right I was, I was way off base... And I usually end up learning something by seeing things from the opponent's perspective.

Re:Farewell, Google Maps by dvlsg on Thursday July 19, 2018 @10:44PM (#17572061)
I don't know a ton about the situation -- I do know that the streamer in question was active enough with the community that an NPC in the game was named after him, though.
Re:Farewell, Google Maps by belorn on Friday July 20, 2018 @07:42AM (#17574172)
Some missing details, which I would call critical.

1) The day before there was a big AMA where players and developers talked about the story design, initiated and organized by the game studio. The fired developer was a prominent figure in the discussions, and the twitter thread was seen by most as an further extension to that AMA. People can have different opinion about this, but its important to know the context of when the twitter thread appeared.

2) The initial response by the community at large was both on reddit and on the official Guild Wars 2 Forum to not fire anyone. It was only later unearthed that the developer had also celebrated when cancer victim John Bane died at age 33. At this point many have pointed out that the community changed view and could no longer support having such individual in the community, and a massive thread called something like "Developers should also have to follow Anet own conduct policy" was created.

Hedging is useful, but there is some lines which companies and communities are unlikely to accept. Celebrating the death of cancer victims is one, and is likely not something any one want to be associated with. The second aspect is to not responding to art criticism with labeling the person as sexist to 10k followers, which given the close connection to Anet organized AMA and the fact that their name is directly next to the message could make Anet legal liable for slander. Third, game developer is closely connected to community management and there is a good reason why conduct policies exist and get enforced. One could argue in defense that twitter is "personal" and out of the conduct policy scope, but that is very much up to discussion and it seems that the guild wars 2 community is generally in favor that such policy do cover developers talking about the game on social media, especially in connection to community events.

Re:Farewell, Google Maps by tmd83 on Friday July 20, 2018 @06:06AM (#17573756)
Reading what's in the articles and twitter the firing sounds too much. On the other hand I don't see the guy needing to be even more courteous. She could tell him that his idea doesn't work, there are complexities he wouldn't understand or that she doesn't want outside opinions or whatever. Calling him names for no real reason and inventing gender bias to me is pointless. Yes he could have bias in his heart but you can't start judging people assuming things.

If you start making silly things about gender than the real problems gets lost and you hurt the cause that you are trying to promote. The subsequent twitter posts doesn't read good to me either. But some of the backlash against her was equally or probably even more so outrageous. The anonymity and distance that social media gives it users seem to in general bring out the worst in people except for rare exceptions.

Re:Farewell, Google Maps by phicoh on Friday July 20, 2018 @05:41AM (#17573655)
Just my opinion of course, but I see the basic problem as employees using twitter. Many companies encourage employees to use twitter, social media, etc. for more direct interaction with customers, the community, etc.

What is often overlooked, is that in communication you are first an employee of a company, and your own opinions and feelings come way later.

As is clear in this example, not everybody can do this (all of the time).

She is certainly entitled to this opinion. But as an employee, she should not have expressed it. Most likely the company didn't reflect on this before allowing/encouraging her to use twitter to communicate.

I'm speculating that the company didn't have a communication strategy to contain a shit storm. And in the end just fired the employee. Firing the employee only makes sense if she has a history of causing the kinds of issues.

Again, just my personal opinion.

Re:Farewell, Google Maps by YouAreGreat on Friday July 20, 2018 @05:58AM (#17573720)
> could have been avoided if the streamer had hedged just a bit better

If you find a live claymore in the middle of the company meeting room, exploding it can be avoided by circumspect behavior.

If that's all you do about it, you might as well start calling it "boss".

Re:Farewell, Google Maps by Retra on Thursday July 19, 2018 @08:12PM (#17571466)
A lawyer wouldn't have to hedge and say "IANAL." Why would we expect Torvalds to hedge? He's the expert in change of his project.

Etc..

Re:Farewell, Google Maps by komali2 on Thursday July 19, 2018 @08:23PM (#17571501)
A lawyer can be wrong, and so can Torvalds, but yea, they may be more likely to be wrong.

Nobody has to, but in my experience, you do seem to get a much more positive reaction when you do.

At least in Western culture, it seems a well played "humble" character is admirable, especially when it is known that the particular person has absolutely no reason to be humble.

EDIT: I don't expect anybody to hedge "just because", but I expect that a person with extremely good interpersonal communication skills to hedge.

Re:Farewell, Google Maps by auslander on Thursday July 19, 2018 @11:42PM (#17572271)
In small talk, yes, be polite and humble everywhere.

In science and engineering, I prefer it has some meaning. If you're sure in what you're saying, have data to back it up, dealt with it before - say straight. If it's a guess, say it is a guess.

So I would not spend time guessing was it politeness of lack of facts behind that hedging. Btw, I upvoted GP :)

Re:Farewell, Google Maps by anarazel on Friday July 20, 2018 @12:32PM (#17576487)
Sure, but a lawyer / Torvalds / any SME might want to hedge that their opinion is strong or not.

There's a pretty darn big difference between "my gut feeling is that this approach is too complicated, but I've not analyzed the problem sufficiently to know whether my gut is correct" and "there's no way this is the right architecture, it'll have harmful impact, and there's lots of better ways to do it".

It's imo especially important to do so from positions of authority where others might be less critical in accepting ones statements as truth.

Re:Farewell, Google Maps by paulie_a on Thursday July 19, 2018 @11:49PM (#17572295)
There is never a reason to make the disclaimer that you are not a lawyer on the internet ever, this concept needs to die.
Re:Farewell, Google Maps by reaperducer on Thursday July 19, 2018 @06:18PM (#17570834)
I know if walmart moved into a new city and started giving away hardware for free, then waited until all the local hardware stores had been shut down for 10 months, and then jacked up their prices to 100 times what they used to be before going free, that'd be pretty illegal.

This is what drug dealers do.

It was also the plot of the James Bond film Live and Let Die.

Re:Farewell, Google Maps by dalore on Thursday July 19, 2018 @07:56PM (#17571400)
Are you saying drug dealers go around giving their product for free until no competition or we are hooked?

I don't really think that happens at all. If so where are they?

Re:Farewell, Google Maps by bryondowd on Friday July 20, 2018 @02:17PM (#17577445)
I doubt anyone is driving out competition with free product, but using free product to hook a new client is definitely a thing that happens.

That's not too say that there's guys on street corners offering free drugs to random passersby. Rather there's lots of dealers who just deal to aquaintances, friends, friends of friends, neighbors, etc. In that case they can spread a few hundred dollars worth of product around to non-users within their social network in hopes of picking up another client or two, who will end up generating reliable profit for a long time.

Re:Farewell, Google Maps by asadlionpk on Thursday July 19, 2018 @06:08PM (#17570771)
Don't Uber and Amazon do that already?
Re:Farewell, Google Maps by rickycook on Thursday July 19, 2018 @07:36PM (#17571301)
i think uber at least (not that i want to defend anything they do) is different, because they don’t have low rates to smother their competition; they have low introductory rates to attract riders and drivers to the service

unsure if that’s also predatory pricing? seems different to me

Re:Farewell, Google Maps by richardhod on Thursday July 19, 2018 @08:34PM (#17571552)
Just because they have a nice PR-friendly story to tell doesn't make the pricing any less predatory. The point of predatory pricing is to attract people to the service, to shut down competition.
Re:Farewell, Google Maps by smileysteve on Thursday July 19, 2018 @07:50PM (#17571368)
> they don’t have low rates to smother their competition

Whether their competition is Lyft, Taxis, or public transportation, their subsidized pricing is a big factor to their customers.

Re:Farewell, Google Maps by neospice on Thursday July 19, 2018 @06:11PM (#17570786)
And WalMart.
Re:Farewell, Google Maps by everybodyknows on Saturday July 21, 2018 @12:05AM (#17580628)
Yes. Web search: "Amazon diapers.com".
Re:Farewell, Google Maps by m0rphy99 on Saturday July 21, 2018 @01:57PM (#17582948)
Walmart practically did this but with a little twist back in the days. They opened multiple extra stores within a very small geographical area. Some stores were actually losing money but it didn't matter to them because they used it to completely destroy all competitors in that area and forced them to close up their shops. Once everybody is gone, Walmart has accomplished their mission and then proceeded to shut down the extra stores as well.
Re:Farewell, Google Maps by zackmorris on Thursday July 19, 2018 @05:34PM (#17570489)
Is there something like Amazon or Google shopping with a list of prices for all products through time? Kind of like the Wayback Machine (archive.org) but for products.

Maybe having a searchable historical database of everything imaginable and their prices would keep companies honest and prevent price gouging.

Re:Farewell, Google Maps by rmorey on Thursday July 19, 2018 @06:18PM (#17570837)
This exists for Amazon products: camelcamelcamel.com
Re:Farewell, Google Maps by ryneandal on Thursday July 19, 2018 @05:43PM (#17570568)
Something like a PaaS Price zombie https://news.ycombinator.com/item?id=11360262?
Re:Farewell, Google Maps by Danieru on Thursday July 19, 2018 @08:28PM (#17571527)
In Japan there is a site called kakaku.com which maintains graphs for historical prices. We used it to great effect when buying a combo washer and dryer.
Re:Farewell, Google Maps by dchuk on Thursday July 19, 2018 @05:49PM (#17570621)
That's a really neat idea! Maybe include alerting and the ability to "follow" services you use to monitor their prices?
Re:Farewell, Google Maps by lloydde on Thursday July 19, 2018 @08:56PM (#17571658)
I find a good site like every few years, but they always disappear. My guess is there is more (some) money in B2B.
Re:Farewell, Google Maps by jiveturkey on Thursday July 19, 2018 @06:18PM (#17570839)
camelcamelcamel (.com)
Re:Farewell, Google Maps by foobarbazetc on Thursday July 19, 2018 @08:02PM (#17571426)
Google did something similar with Stackdriver logging, where they went from a generous free tier to an insanely expensive $.50/Gb in roughly 2-3 months.

Very annoying. Especially because by default every GCP service logs a bunch of crap to Stackdriver.

Our log cost was going to be as high as our compute cost.

Re:Farewell, Google Maps by Vendan on Thursday July 19, 2018 @09:55PM (#17571878)
They've got easy to use exclusions that eliminate the cost if you don't want the logs (and can be pretty picky about what to exclude, even to the point of doing percentage exclusions) and they announced it in advance and pushed the date back a few times.

My issue is with devs that write software that spits out a couple of gigs an hour and refuse to trim it down or exclude things.

Re:Farewell, Google Maps by twistedpair on Friday July 20, 2018 @07:14AM (#17574023)
Diane Greene must be trying to build a profitable operation.
Re:Farewell, Google Maps by amorousf00p on Friday July 20, 2018 @01:54PM (#17577262)
Why you cannot trust this model 101: because it's practitioners understand the value of the labor/product, capitalize on the OSS ideal and then push it to the unsuspecting.

I don't know how many bait and switch episodes from google I need to see but by 2008 I was done with them -- for the first time. Ad-nauseam.

If you boycotted and didn't use Google they would wither and die and stop being something to worry about: for immediate google specific free offerings that are sucker bait. Also for self aggrandizing standards/inclusions and buying the overt talent. But whatever. The HN community is full of dupes and buy ins, culture whores and fifth columnists. True belief in OSS died when everyone else took it and got rich.

Re:Farewell, Google Maps by chiefalchemist on Friday July 20, 2018 @06:37AM (#17573866)
Re: "...is surely an unpleasant surprise for us and does not create much trust in Google as a vendor..."

I was under the impression the trust for Google evaporated a long time ago. Sure, alternatives can be few at times. But anyone committed to and in bed with Google has to be sleeping with one eye open.

Re:Farewell, Google Maps by bassman9000 on Thursday July 19, 2018 @06:52PM (#17571042)
In the future we would therefore keep our distance from Google Cloud and avoid deep integration with any Google services on which it can pull a similar trick.

Ah, the classic Oracle trick. Good to see the tradition is alive.

Re:Farewell, Google Maps by flukus on Thursday July 19, 2018 @08:52PM (#17571638)
> In the future we would therefore keep our distance from Google Cloud and avoid deep integration with any Google services on which it can pull a similar trick

It seems like they haven't learned anything at all. Sure it was google that shafted them in this case, but the problem isn't google, it's that their business is entirely dependent on a third party who has the power to do this. They rejected the option that would have prevented this from happening in the future with another company.

Oracle probably has a sales team on the way to their offices now.

Re:Farewell, Google Maps by hoffs on Friday July 20, 2018 @05:36AM (#17573637)
If you are relying on other services that heavily, it sounds like you didn't have such a great business to start with
Re:Farewell, Google Maps by Dannymetconan on Friday July 20, 2018 @05:43AM (#17573661)
The only alternative would be to develop everything in house and to purchase and run your own servers.
Re:Farewell, Google Maps by unreal37 on Friday July 20, 2018 @12:09PM (#17576241)
Google was subsidizing their startup. Makes sense that they have to pay at least something.
Re:Farewell, Google Maps by PDoyle on Friday July 20, 2018 @05:37AM (#17573642)
Ever worked at a startup?
Re:Farewell, Google Maps by mnutt on Friday July 20, 2018 @09:37AM (#17574844)
Having interacted with the Google Maps sales team, I would imagine these posts are a result of these companies hopping on a sales call expecting something ‘google’-like and are surprised that the Oracle sales team is on the call. The value extraction mentality was a bit surprising compared to the image the rest of google presents.
Re:Farewell, Google Maps by stevefan1999 on Friday July 20, 2018 @01:47AM (#17572776)
Remember when Google once said “Don’t be evil” as their motto? Well what Google did at this instance and on nowadays is evil. But on the other hand, I think it is necessary, because at the end of the day Google is still a company that needs to make money and most importantly compete with each other, I’m really disappointed at Google to abuse their trust to hurt others.
Re:Farewell, Google Maps by cbolton on Friday July 20, 2018 @03:27AM (#17573115)
Well what Google did at this instance and on nowadays is evil

What do you mean it's evil? People call Google evil for so many things that are hardly evil at all, that the word has lost its meaning in the context of Google. For example I honestly cannot tell if you're calling them evil for increasing Maps pricing (thereby hurting maps-consuming startups) or for previously asking a low price (thereby hurting startups that offer maps).

Re:Farewell, Google Maps by fdsak on Friday July 20, 2018 @07:33AM (#17574123)
Probably for not showing consistency :)
Re:Farewell, Google Maps by Zooper on Friday July 20, 2018 @10:17AM (#17575149)
That motto was removed some years ago: people using to too much to call them out.
Re:Farewell, Google Maps by matte_black on Thursday July 19, 2018 @05:50PM (#17570632)
On the other hand, if you are a business making real money, these price changes are no big deal. This happens all the time. Where some people see a sob story, I see a competitor getting stamped out.