I quite like AE because you can avoid the app and returns on DOAs often just involve a refund without returning anything. There are silly annoyances, and sometimes buying locally is inexplicably cheaper, but for little electronics, they're hard to beat.
I've had almost solely good experiences with AE, but it does take experience to shop there (never trust the photos, if the price is too cheap it's a scam, batteries are always fake, etc).
Amen, and resilience. It's a combative UX, trying to force you into bundles instead of single purchases, Choice items rather than cheaper with regular p&p, not advertising that some things (eg bare lithium cells) will be shipped seemingly by sailors chucking corked glass bottles into the sea and hoping they get to you within three business years.
I've not had too much of a problem with outright scams. Some things have been smaller than expected (photo issues - description accurate) and if it's delicate (eg plywood robot models, larger foam planes) they will find a way to grind it into dust before delivery. Both those examples got a refund the next day.
But it's cheap when it works but the central company appears to be honest and helpful when you contact them.
You can do an additional remarks later, but I often don't bother. It's drowned out anyway.
What I often do is read the reviews. What's usually done is a critical review and still 5 stars. The fake reviews are pretty easily spotted. It shouldn't be this way, but in my experience it's still better than Amazon. With Amazon more effort is made to fake a review.
More than 50% of those are below 3 stars. They don't suppress any legitimate reviews.
Why did you do that? Did they pay you? Or did you get the stuff for free?
Note that if anything they are more stringent with the quality of the reviews we need to write, not less.
Do you make bad purchasing decisions? How could "over 50%" of 200+ purchases be two star or fewer? Why would you still patronize Amazon if this is your experience?
>They don't suppress any legitimate reviews.
While I don't think they do -- Amazon, like Temu, is a marketplace of sellers, and they let the bad sellers die -- you aren't really in a position to say if they do or not. Amazon's algorithm for surfacing and/or aggregating reviews is not something we can audit in any real manner.
I get them for free, see https://news.ycombinator.com/item?id=43690563
> While I don't think they do -- Amazon, like Temu, is a marketplace of sellers, and they let the bad sellers die -- you aren't really in a position to say if they do or not. Amazon's algorithm for surfacing and/or aggregating reviews is not something we can audit in any real manner.
Most of my reviews are for items with very little reviews due to the nature of Vine, so I can directly see the impact of my score on the average score.
I bought one to get sticker residue off my windshield, but it's proven useful many times since.
Mind, considering how well it removes glue, I wouldn't stick anything that was touched by it in my mouth... but may be okay for the hand end of your chopsticks.
Of course, after you use it, I would recommend to wash the cutlery.
Product Name: Goo and Adhesive Remover Spray Gel
Product Code: 2096, 2137C
Ingredients CAS No. Function
Petroleum distillates 64742-47-8 Solvent
Aliphatic ether alcohol Withheld Solvent
d-Limonene 5989-27-5 Solvent
Polymer Withheld Thickener
Orange sweet extract 8028-48-6 Solvent
Solvent orange 60 6925-69-5 Colorant
Solvent red 18 6483-64-3 Colorant
It came with a "get $20 if you leave a 5 star review" card in it.
I took a picture and included it in my review.
Amazon declined to publish it.
So, they do shady shit like this for sure.
On non-Amazon products it's a coin toss for negative reviews. Many are published, some are not. Can't explain why.
Google is not better, negative reviews I leave on Maps are published very selectively. Maybe big-tech found a way to monetize this too. I know sites like Yelp are more or less an extortion business where you pay to get negative reviews wiped.
My seller ID is separate, my last name is also Milne, but my first is James.
He wrote a book called "The Red House Mystery", I wrote an homage to it because I am related to the man, called "Red House". Different products, with different ISBNs.
Combined reviews. [0]
That's not exactly a fair process for customers - and no, I can't get them uncombined. I've been trying for years. But if the seller can't get rid of something completely misleading, that seems to have been caused by a very badly automated process, then there are processes at Amazon that cause problems.
[0] https://www.amazon.com.au/Red-House-James-Milne-ebook/dp/B0C...
I always thought the review scams on Amazon were more driven by the third-party sellers doing stuff like listing takeover, astroturfing reviews, bribing customers for good reviews, etc., but maybe I'm wrong. I have personally received multiple offers from third-party sellers of incentives to leave good reviews.
If you choose a star rating below five, Temu asks if you'd like to request a refund or seek other assistance. The one time I said yes -- it was a keyboard where a shift key wouldn't trigger consistently at the peculiar angle that my typing style hit it at -- it immediately gave me a 100% refund and said just keep it.
But I've left other low-star rating without trouble. The refund/assistance suggestion is an entirely optional sidetrack.
The result is people opening the box, going yep, it works, 5 stars, gimme those points.
If it breaks a week or so later? Too late! No way to give feedback.
My experience so far has been good. Negative reviews seem fair, and give a good indication of what to expect (maybe I've lowered my expectations from the start).
If you want compare, at least compare with facts.
I can't install the app because I travel between countries and they block my Google account from installing the local app. I'm sure there's ways around that but I'd rather just use the website.
I wouldn't buy something where a warranty would be useful from them.
Ok, maybe very niche hobby products, but then I wouldn't expect a warranty.
For cycling there are now a group of trusted companies that many people purchase from - WinSpace, Magene, iGPSport, that stand behind their products.
I have a Magene p505 crank-based power meter - £250 delivered. It's as accurate as ones costing 4X as much, and has not shown any signs of issues in the year+ I've been using it.
The idea that AliExpress is just for cheap tat is less and less true, and products in certain sectors coming out of China are just much better value for money (and often, as good as, or better quality) than you'd find from homegrown companies. For cycling, especially Carbon Fibre parts, this isn't surprising - the sheer depth and breadth of composites knowledge from years of making bikes for western brands has paid off handsomely.
Do you follow Trace Velo on YouTube? Any others you recommend (aside from China Cycling)?
I also follow Peak Torque, who is very hot on engineering. Hambini is ok, but pretty brash and abrasive.
Design and manufacturing is obviously a major part of the equation with this product sector, and no doubt the Chinese can do that as good as, or even better than domestic brands in many respects. What they don't do as well, as far as I'm aware, is any significant destructive testing.
The bonus is I can now spend even more absurd amounts of money on bike components, which is the true dream of any true cycling enthusiast.
Every site is different, no? Amazon isn't AliExpress. Though lately Amazon if flooded with marked-up AliExpress stuff. I'm not fond of Amazon, their customer service is more of a hit and miss since various years.
That said, I've been watching Trace Velo. He reviews a lot of AliExpress cycling things. It's often bad after prolonged use. Meaning, yeah, their testing is lacking. But some brand do seem to be trying to become a trusted brand. E.g. Ugreen nowadays is often trusted. It used to be one of the many things listed on AliExpress.
You need to know the brands to buy (Trace Velo, Peak Torque and China Cycling helps here) and buy directly from their Ali Express store, or from their website.
Amazon is only if you need a cheap bike maintenance tool within a couple of days that you're happy only using a few times before you have to throw it out. Not for components.
Their products can also be bought either directly or from other bike-specialized shops, they don't sell exclusively through Aliexpress.
It tends to work out cheaper with the various AliExpress deals you can stack together to buy from there though.
Not just better value for money, I often find that AliExpress sells things I simply cannot find anywhere else.
A recent example: I was looking for something to balance the 3rd axis on my telescope, There are very few products on the market from mainstream brands and none were what I needed. On Ali I easily found several options. These are basically just machined pieces of metal so not really anything than can break.
Same goes for storage bags and cases. You can often find a bag or case specifically made for your device, while there isn’t anything for sale locally.
I recently needed some bearings for a project. I wanted them quickly, so AliExpress would take too long. I visited 5 local stores and none of them sold the bearings I needed. AliExpress had 200 sellers selling them in every possible type for a decent price.
Ended up buying AliExpress quality from Amazon for a higher price because they shipped faster.
Nothing can break but the metal can be alloyed with lead to make it easier to machine or coated in something toxic.
As long as you don't value safety.[1]
[1]: https://www.news.com.au/national/queensland/news/skin-melted...
This article is outrage bait, especially obvious given the incredibly graphic pictures and the high focus on emotional statements combined with the low amount of actually important detail (what went wrong? It's not what you or the article are implying, which is the fire risk).
Some Chinese companies care about a long-term brand and place high standards on themselves but it's not true that anything online has passed safety standards. It's hard to differentiate the two due to the amount of fake reviews also.
I got my last esp-32 from Mouser iirc. In Europe. They finally sorted out EU fulfillment warehouses.
Spoiled americans :) I've always had to pay shipping from anywhere outside my country.
I bought a bunch of parts for a racing drone from Aliexpress because I didn't expect a traditional retailer's warranty to really matter much. ("This frame has been in a crash. No warranty.") What's the point of paying extra in that scenario?
I find reviews on those sites still useful, and at least on Ali there are a fair number of negative ones as well. Users tell if a specific part works with Home Assistant or zigbee2mqt.
I suggest to sort by order number and not stars.
This means high volume low value sellers have little incentive to actually properly describe things or post correctly. A common issue I keep seeing is sellers using slower postage than paid for. You can immediately see from the tracking number, even if you wait 7+ days to submit feedback, you'll get a 'sorry' refund and the feedback is somehow 'addressed' without them going back in time and delivering it faster.
Online reviews are just a sham now, Goodhart's law etc as even if the reviews aren't fake, they're encouraged or incentivised from real customers. Look up any service provider on TrustPilot and it's the same: hundreds of 5-star reviews from people told to add a review just after signing up, a dozen 1-star reviews from bad customer service, and barely anything in between.
So I can't get a refund, I can't get a replacement, I can't leave bad review.
This was very eye-opening to me. I immediately uninstalled their stupid app.