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Re:Is it OK to hold credit card numbers in cookies, Santander? by TomGullen on Monday October 15, 2012 @09:26AM (#4654925)
What sort of clowns stored the credit card number in a cookie? Seriously? What a breathtakingly stupid show of total incompetence.

Was considering switching my personal account to Santander, have been looking to move away from Natwest for a while now. Natwest are a dismal failure of a bank to the extent I'm always happy to go out my way and dissuade people from associating with them in any way. I'll be writing Santander off my list for sure now. How on earth can you trust them after seeing this?

For a business who HAS to take security seriously, for a business with a LOT of resources, for a business who hold YOUR cash this is utterly pathetic and inexcusable on their part.

Leaving them might be a good idea for your personal security, unfortunately the UK is a little short of good banks. Would love to see someone shake up banking like Stripe has shaken up online payments.

Re:Is it OK to hold credit card numbers in cookies, Santander? by nessus42 on Monday October 15, 2012 @01:04PM (#4655974)
Maybe I'm an ignoramus, but what's wrong with storing your credit card number in a cookie, as long as it's encrypted? This is how session management is typically done, right? Your session information is stored encrypted in a cookie so that on subsequent page requests, the server still knows who you are, but the session information is encrypted and decrypted on the server, so that the client can't forge the session information.

If this technique is good enough to make sure that you still are who you said you were when you logged in, why is this not good enough for storing other sensitive information? And if it's not good enough for session management, then you're in deep trouble anyway, since someone else can now log in as you and funnel all your money into their Swiss bank account.

Edit: As it turns out, it seems that most cookie-based session data is only stored cryptographically signed, rather than encrypted. The reason for this seems to be that HMAC signing is up to 4X faster than encrypting with Blowfish.

Re:Is it OK to hold credit card numbers in cookies, Santander? by Leon on Monday October 15, 2012 @01:24PM (#4656070)
The level of 'good enough' security for banking is higher than general web browsing. Even though a user input for their CC number would be encrypted in transmission, that encrypted value is not stored for a long period of time. A cookie, even if encrypted, would allow for a greater ease of access, in general, so now it may be possible for a malicious user who is targeting the site to possibly gain many encrypted values - which depending on the encryption algorithm could allow for finding a flaw.

For session management - that's not the only way to handle user information. Often the web server will store a unique hash value and temporarily store the users information on the server with the associated hash. Note: if you're not using sticky sessions on server connects or a distributed server side session object that users info will be lost on reconnect if they hit a different web head.

And no, it is not entirely good enough for session management, which is why when you're on amazon.com or other online sites and you go to your account you are prompted to reenter your password. It is another level of security, but nothing is perfect.

Amazon/ebay/etc would usually do this because they have unencrypted parts of their site you can be directed towards, or unencrypted services, which would expose the cookies in transmission for session information [although I'm pretty sure they've got secure cookies for some parts of their acct mgmt]. Online payment processing force https for cookies and for session management and sets server & client side session timeouts, expire the cookie to prevent any possible future session hijacking, as well as many other procedures to secure their online services. There's a lot to PCI compliance.

edit: as phil said, HMAC is good policy if you store information on users on the client side, but I wouldn't put anything more than user tracking or analytics info in there.

Re:Is it OK to hold credit card numbers in cookies, Santander? by pillock on Monday October 15, 2012 @03:13PM (#4656658)
> Maybe I'm an ignoramus, but what's wrong with storing your credit card number in a cookie, as long as it's encrypted? This is how session management is typically done, right? Your session information is stored encrypted in a cookie so that on subsequent page requests, the server still knows who you are, but the session information is encrypted and decrypted on the server, so that the client can't forge the session information.

No, that's not how session tracking works. The server uses a cookie to assign you a temporary ID, and then creates a corresponding storage area "server side" which can contain data like credit card numbers.

Re:Is it OK to hold credit card numbers in cookies, Santander? by dgoodlad on Monday October 15, 2012 @04:04PM (#4656908)
That's how _some_ session tracking works. See Rails' CookieStore strategy for session storage for example: http://guides.rubyonrails.org/security.html#session-storage

> Rails 2 introduced a new default session storage, CookieStore. CookieStore saves the session hash directly in a cookie on the client-side. The server retrieves the session hash from the cookie and eliminates the need for a session id. That will greatly increase the speed of the application, but it is a controversial storage option and you have to think about the security implications of it:

Re:Is it OK to hold credit card numbers in cookies, Santander? by chris_wot on Monday October 15, 2012 @04:16PM (#4656957)
That's not how secure session management works.
Re:Is it OK to hold credit card numbers in cookies, Santander? by cheald on Monday October 15, 2012 @11:38PM (#4658353)
It's plenty secure in the sense that you can't forge a session. It's not secure in the sense that the data is inaccessible if you know how to base64 decode a cookie.

If you're using cookie sessions, you should know better than to store sensitive information in the session.

Re:Is it OK to hold credit card numbers in cookies, Santander? by chris_wot on Tuesday October 16, 2012 @06:00AM (#4659049)
In other words, because they are holding sensitive information in their cookies encoded only via base64 it's not secure. In other words, what I said.
Re:Is it OK to hold credit card numbers in cookies, Santander? by aaronbasssett on Monday October 15, 2012 @01:08PM (#4655995)
But it is not even encrypted. And AFAIK most (sane) sites do not store you account information encrypted in the cookie, they store a session id. This session id is then used to find the relevant session information which is stored on the server.
Re:Is it OK to hold credit card numbers in cookies, Santander? by phil on Monday October 15, 2012 @01:13PM (#4656022)
Well for starters, it's common practice (e.g. in Rails' cookie store, but many others too) to leave the cookie contents as plaintext and just append a HMAC so that you know they haven't been tampered with.
Re:Is it OK to hold credit card numbers in cookies, Santander? by nessus42 on Monday October 15, 2012 @01:43PM (#4656160)
> it's common practice (e.g. in Rails' cookie store, but many others too) to leave the cookie contents as plaintext and just append a HMAC so that you know they haven't been tampered with.

This approach seems strange to me. Why is this approach taken? Why not encrypt everything?

I only really know anything about writing server-side web code from using Play Framework, which provides a "session" object for storing information in the browser using the cookies mechanism. Everything in the session object is kept encrypted on the client in a cookie.

The most common use for the session information is to store a user ID and/or a session ID, but I believe it not uncommon to use this to store additional small bits of information if this will take some load off of your database and/or cache, and to help the server be more RESTful/stateless.

Edit: It turns out that I was not quite correct about Play. Like Rails, it seems to only sign the session cookie, rather than encrypting it. From looking at some benchmarks for the performance of HMAC vs Blowfish, it seems that signing with HMAC can be up to 4X faster than encrypting with Blowfish.

Re:Is it OK to hold credit card numbers in cookies, Santander? by FooBarWidget on Monday October 15, 2012 @02:05PM (#4656287)
It is based on the observation that most apps only store the user ID and other non-sensitive data in the session. Storing the session in the cookie then brings many benefits. It does not require any server side session store maintenance, it is very fast and scalable because no database lookup is required. The fact that this store should not be used for storing sensitive information is well-documented in the Rails security guide. For storing sensitive information, one can use many of the alternative session stores available, such as the ActiveRecord session store which saves session data into the database.

We at Phusion have created an encrypted session store in the past (http://blog.phusion.nl/2010/04/13/announcing-encryptedcookie...). However we've found it to be of limited use (and indeed, it doesn't look like many people use it). If your data is sensitive then you're better off storing it on the server. If your data is not sensitive then encrypting it doesn't help you.

Re:Is it OK to hold credit card numbers in cookies, Santander? by luos on Monday October 15, 2012 @02:19PM (#4656364)
I dont know either why is this the default in rails. In PHP you only have a session id in a cookie. When I first saw how it works in rails (ruby?) it blew my mind.

I don't want to think about how many rails user don't know this and send sensitive data to the client.

Re:Is it OK to hold credit card numbers in cookies, Santander? by phil on Monday October 15, 2012 @05:15PM (#4657196)
The advantage -- and it's often a big one -- is that you don't have to have a corresponding server component to translate session id to session state. The state is all in the client.

Edit: wouldn't have written this if I'd seen FooBarWidget's more detailed remarks first.

Re:Is it OK to hold credit card numbers in cookies, Santander? by Firehed on Monday October 15, 2012 @07:24PM (#4657637)
"Never trust the client"
Re:Is it OK to hold credit card numbers in cookies, Santander? by nessus42 on Monday October 15, 2012 @08:28PM (#4657822)
The session information is cryptographically signed, so you don't have to trust it! These stateless server frameworks are just using the client as a state cache.
Re:Is it OK to hold credit card numbers in cookies, Santander? by Leon on Monday October 15, 2012 @01:58PM (#4656256)
The information is usually already publicly available : for examples the facebook graph api uses the same setup for some of their basic api methods (such as letting a site log you in through facebook) - base64 encoded json user data and an hmac signed with a private key + timestamp. Since the data is already publicly available (it's your facebook user id and other publicly available data), there's no need to use a more costly encryption algorithm. The hmac is there to confirm to the server who manages whichever associated online service that also created a facebook app you just gave access your profile to that this is good data, since they've got the secret on their end that the staff registered with on facebook. HMAC is fast.
Re:Is it OK to hold credit card numbers in cookies, Santander? by nessus42 on Monday October 15, 2012 @02:42PM (#4656495)
> HMAC is fast.

Ah, yes I see. I just found a benchmark that shows HMAC to be up to four times faster than Blowfish. Well, that explains things.

Re:Is it OK to hold credit card numbers in cookies, Santander? by Locke1689 on Monday October 15, 2012 @04:35PM (#4657043)
No, it doesn't. No one should be using Blowfish for anything (except its key scheduler for bcrypt) and Blowfish is known to be slow as hell. A SHA-2 HMAC is basically identical in speed to AES-CTR. Sure, you want an HMAC on that, too, but whatever -- get a modern processor or an AES coprocessor. I guarantee this is not your performance bottleneck.
Re:Is it OK to hold credit card numbers in cookies, Santander? by SilasX on Monday October 15, 2012 @08:25PM (#4657813)
>The most common use for the session information is to store a user ID and/or a session ID, but I believe it not uncommon to use this to store additional small bits of information if this will take some load off of your database and/or cache, and to help the server be more RESTful/stateless.

Ah, another reason to hold REST in contempt...

Re:Is it OK to hold credit card numbers in cookies, Santander? by PeterisP on Tuesday October 16, 2012 @07:24AM (#4659237)
Even if the cookies would be properly encrypted, it still violates PCI DSS mandatory requirements - you aren't supposed to store or send a full credit card number unless necessary for an actual transaction.

They could do without a (full) CC number there. Ergo, it's a violation.

It's simple defense in depth, and does reduce the risks - say, if the encryption you thought was secure really isn't, etc.

Re:Is it OK to hold credit card numbers in cookies, Santander? by pfraze on Monday October 15, 2012 @01:10PM (#4656010)
IANA security expert but I think session info is somewhat protected by the short TTL. The amount of time required to get at the session data should (hopefully) exceed its window of validity.
Re:Is it OK to hold credit card numbers in cookies, Santander? by dcminter on Monday October 15, 2012 @11:38AM (#4655506)
I've found Santander to be absolutely ghastly as soon as any exceptions to their core process occur. Anecdotal, but in my opinion you're probably better off avoiding them anyway.
Re:Is it OK to hold credit card numbers in cookies, Santander? by naich on Monday October 15, 2012 @11:46AM (#4655549)
I'll second that. We had a mortgage with them for a while and the general impression was one of a constant state of chaos and incompetence.
Re:Is it OK to hold credit card numbers in cookies, Santander? by epo on Wednesday October 17, 2012 @03:45AM (#4663517)
They seem to be laying off staff as a cost cutting exercise, the ones that are left mean well but are swamped.
Re:Is it OK to hold credit card numbers in cookies, Santander? by nicholassmith on Monday October 15, 2012 @09:55AM (#4655035)
Barclays online offerings are pretty good as well, depends on how much you can ignore their slightly shady ethics when it comes to investment banking. They also weathered the last financial meltdown a bit better than the rest, so there's that.

UK is definitely missing a trustworthy, ethically sound bank though.

Re:Is it OK to hold credit card numbers in cookies, Santander? by ookware on Monday October 15, 2012 @10:09AM (#4655099)
Re:Is it OK to hold credit card numbers in cookies, Santander? by quarterto on Monday October 15, 2012 @10:12AM (#4655112)
Got there seconds ahead of me. Co-op (and Smile, their internet alter-ego) seem to be the ethically best choice. And their customer service is the best of anyone, ever.
Re:Is it OK to hold credit card numbers in cookies, Santander? by MattJ100 on Monday October 15, 2012 @11:04AM (#4655339)
Ditto. I have had an account with them for some years, and have always been incredibly pleased with their customer service.

As another commenter wrote, their online banking is "primitive", but it's usable.

Re:Is it OK to hold credit card numbers in cookies, Santander? by desas on Monday October 15, 2012 @05:58PM (#4657352)
I'm assuming it'll get upgraded when they move over to the lloyds tsb infrastructure. I have no idea how good that is.
Re:Is it OK to hold credit card numbers in cookies, Santander? by nicholassmith on Monday October 15, 2012 @10:13AM (#4655117)
I've heard negative things about their online banking and customer service, but those were a while ago so I'm not sure what the state of play is now. Could be worth a try, I do like their ethics.
Re:Is it OK to hold credit card numbers in cookies, Santander? by phireal on Monday October 15, 2012 @10:25AM (#4655162)
Their online banking is fairly primitive, but it does the job. One thing which I find particularly funny is that if you want to have a standing order which continues indefinitely, you have to put a value of 999 in the "number of payments" field. I would have thought having a tickbox which says "Continue payments indefinitely" would be better from a user perspective.
Re:Is it OK to hold credit card numbers in cookies, Santander? by telent on Monday October 15, 2012 @11:04AM (#4655335)
Their (Smile) online banking is "not bad for a financial institution", and if that sounds like damning with faint praise ...

Particular nits are: - pressing the browser 'back' button triggers an immediate logout - they don't use email for anything except to tell you they've sent you a "secure message" that you have to log in and read - no data export (though there are greasemonkey scripts)

Their customer service I've found to be fine unless you want anything usual, complicated, or to be done in a timely fashion. Much like any large company, really

Re:Is it OK to hold credit card numbers in cookies, Santander? by gcoleman on Monday October 15, 2012 @12:25PM (#4655753)
I've also found the customer service to be pretty good for the standard stuff but there is a blurry line between smile and The Co-operative Bank that confuses them.

For example, I can pay in a cheque or withdraw funds over the counter in a Coop Bank branch, but if I want to set up a foreign bank transfer I have to use the an online secure message. When I asked why I was told over and over "smile is an online bank". Which I suppose is true, up to a point.

Re:Is it OK to hold credit card numbers in cookies, Santander? by urbanautomaton on Monday October 15, 2012 @01:14PM (#4656025)
The one almost inexcusable omission from their online banking is any way to download your statements. You have to scrape the data from the pages themselves, and infuriatingly, they display the page of most recent items in a slightly different format to older pages, making it a pain to merge data scraped from different pages.

In lesser annoyances, they make you do a stupid amount of typing to log in, about the only bit of which is actually secure is two randomly selected digits from your 4-digit PIN. All other info is insecure: account number, sort code, first school attended, yada yada yada. All in all they make you enter something like 30 characters spread across 3-5 input boxes and two pages, all for about 6 bits of actual entropy. Unless, of course, you're the sort of person who when asked to tell your bank what your first school was, replies "8EOHzxdO6QnJ".

Re:Is it OK to hold credit card numbers in cookies, Santander? by ookware on Monday October 15, 2012 @10:15AM (#4655123)
I must admit I haven't personally used them so I can't comment on either of those things, but from a purely ethical point of view you are not going to get much better from a leading bank.
Re:Is it OK to hold credit card numbers in cookies, Santander? by Flimm on Monday October 15, 2012 @10:26AM (#4655167)
Could you elaborate? What makes the Co-operative Bank the best choice from an ethical standpoint?
Re:Is it OK to hold credit card numbers in cookies, Santander? by DanBC on Monday October 15, 2012 @10:39AM (#4655224)
(http://www.ethicalconsumer.org/buyersguides/money/bankingcur...)

> Another mutually-owned business, and a clear best buy in the report is the Co-operative Bank. Since 1993 – and in response to the kind of concerns shown above – it has been developing detailed public position statements on who it will and who it will not lend to. These now cover seven human rights areas, five environmental areas, four international development areas and five animal welfare issues. More details are available at www.co-operative.coop/corporate/ethicsinaction/ethicalpolicies. It also uses your money to campaign on key issues of the moment such as unconventional fossil fuels or the decline of bees. Although other banks have come up with similar policy statements, none come close to the Co-operative’s for clarity and ambition. One of the most frequently asked questions at Ethical Consumer is how the Co-operative can be a best buy when its score is much lower than other providers. Our answer is that its relatively low score is the result of it being part of the Co-operative Group which – as a supermarket – is involved in animal farming and other activities which its banking competitors are not. Best Buys are there for us to apply a sense check to our mechanistic, but largely useful, rankings. In other areas, we weight key categories for the sector when choosing the best buys – such as workers' rights and supply chain management for clothing. In banking, having a clear ethical lending policy is a prime concern, which is why the Co-operative tops the pile.

Re:Is it OK to hold credit card numbers in cookies, Santander? by robmil on Monday October 15, 2012 @10:42AM (#4655237)
They're owned by their members (hence the name), and operate pretty much exclusively as an old-school retail bank without any of the other banking activity that tends to at least wander into ethical grey areas.
Re:Is it OK to hold credit card numbers in cookies, Santander? by barking on Monday October 15, 2012 @01:44PM (#4656170)
I used to think that Mutuals would have their members interests first and foremeost. Certainly they never tire of telling people that. But my actual experience is that it's not true. Mutuals, commonly, are like any business where the owner (the membership) isn't paying attention and the result is a business that puts the interests of the staff first. Service to members of a mutual society can be every bit as bad as any public listed company and is often worse because of the lack of a profit incentive means no one gives a damn
Re:Is it OK to hold credit card numbers in cookies, Santander? by robmil on Tuesday October 16, 2012 @04:29AM (#4658873)
That's a bit of a strawman I think — surely by the logic you're using, the existence of a profit motive would mean that the company was interested only in serving its shareholders and would ignore its consumers? There are plenty of examples of this, but it doesn't mean it's true generally of profit-making companies.
Re:Is it OK to hold credit card numbers in cookies, Santander? by r4vik on Monday October 15, 2012 @11:13AM (#4655385)
apart from the massive loan (£40 million) they have given to the Labour Party.
Re:Is it OK to hold credit card numbers in cookies, Santander? by dollarpizza on Monday October 15, 2012 @10:30AM (#4655177)
On the subject of "slightly" shady, let's not forget Barclay's enabling (via a questionable naming rights deal) of neighborhood-killing, taxpayer-fleecing eminent domain abuse, either:

http://atlanticyardsreport.blogspot.com/2012/06/t-shirt-im-s...

Re:Is it OK to hold credit card numbers in cookies, Santander? by jrockway on Monday October 15, 2012 @02:17PM (#4656355)
What's the problem with the MTA receiving $200,000 in free money? Nobody even knew what Pacific St. was anyway -- it's a minor one-way street that doesn't even go through at Flatbush. (The station should have been called Atlantic/Flatbush or Atlantic/4th but the MTA doesn't really name stations that way.)

Barclays Center is built above a rail yard, which wasn't really doing much for the neighborhood either. All the hate for Barclays Center is completely misguided and the complaints are just the NIMBY types looking for something to whine about.

So I don't understand how anyone could possibly call redeveloping a rail yard into a stadium "shady". Maybe you don't want the foot traffic in your neighborhood, but it's hard to blame Barclays for that.

Re:Is it OK to hold credit card numbers in cookies, Santander? by lucian1900 on Monday October 15, 2012 @10:08AM (#4655095)
Does any country have one of those?
Re:Is it OK to hold credit card numbers in cookies, Santander? by michael_miller on Tuesday October 16, 2012 @01:30AM (#4658566)
I think part of the incompetence has to do with what talented engineers want to work on. Most of us here on HN would never dream of writing mundane business logic software for a bank. Why would we, when we could be working on much more interesting problems, while earning a lot more money, working in a much more stimulating environment? This leaves mediocre programmers who can't get jobs at {Google, Facebook, Microsoft, Amazon, Startup X}. Talent goes where the money is, and the money is not in writing a bank web service.
Re:Is it OK to hold credit card numbers in cookies, Santander? by reissbaker on Tuesday October 16, 2012 @02:30AM (#4658660)
the money is not in writing a bank web service

This is the real issue. Banks can certainly afford to hire qualified engineers; Santander apparently chooses not to.

Re:Is it OK to hold credit card numbers in cookies, Santander? by chii on Tuesday October 16, 2012 @03:36AM (#4658777)
> Santander apparently chooses not to.

because their customers chose not to care (at least, until shit hits the fan). A bank (or any conservative organization) will only really react, as it is too slow to become proactive (otherwise, it'd be by definition, no longer conservative! ala, google, facebook etc).

Re:Is it OK to hold credit card numbers in cookies, Santander? by PeterisP on Tuesday October 16, 2012 @07:21AM (#4659229)
Because regulators don't do their job. Private customers shouldn't be responsible for auditing their bank - instead, regulators should enforce fines for banking privacy and security breaches that are an order of magnitude greater than the cost of implementing the systems securely.

The banking rules should be so that even an immoral Scrooge would see proper security as the cheaper, cost-efficient way compared to screwing their customers with shoddy systems.

If a bank teller violates financial privacy by leaking his customer's transaction lists, it carries criminal penalties in many countries. Why should a manager who intentionally violates banking privacy of thousands of customers face less prosecution?

Re:Is it OK to hold credit card numbers in cookies, Santander? by Firehed on Monday October 15, 2012 @07:22PM (#4657631)
In theory, I'd rather have it in a cookie than unprotected in a database. In practice, anyone doing something that stupid will have XSS exploits rendering that information available to anyone running an exploit.

While security and encryption are definitely not easy (and far less so when you're talking about adhering to PCI-DSS Level 1, which somehow actual banks never seem to do), there are plenty of well-tested libraries that make it significantly easier. Having said that, I'd prefer to see the data stored in plaintext - obviously bad - rather than using easily-broken encryption (short keys, re-used keys, bad key storage, poor algorithm, etc) which looks OK at the surface but provides a serious false sense of security.

What really blows my mind is that Visa and Mastercard never seem to require PCI certification for their issuing banks. Being deep in the industry I realize how many middlemen and layers of misdirection there are with this kind of thing (usually to get around these security requirements), but Visa's diligence process is actually quite thorough - at least in the US. I've been interviewed by PCI auditors, and my experience was that they were actually asking the right questions, and required demonstrations to prove your claims. But for all I know, that varies widely from auditor to auditor.

Re:Is it OK to hold credit card numbers in cookies, Santander? by ookware on Monday October 15, 2012 @01:27PM (#4656089)
I don't know if you saw Bank of Dave [1] but it showed how difficult it is to start a new bank in the UK, even if you are going to be run responsibly and in a small way.

I find it difficult to imagine someone new entering this market place, other than "people" like Virgin and Tesco with deep pockets to back them.

[1a] http://www.guardian.co.uk/tv-and-radio/tvandradioblog/2012/j...

[1b] http://www.ft.com/cms/s/0/2ba372d4-d80b-11e1-80a8-00144feabd...

[1c] http://www.burnleysavingsandloans.co.uk/about-us/

Re:Is it OK to hold credit card numbers in cookies, Santander? by justincormack on Monday October 15, 2012 @04:18PM (#4656967)
Metro Bank managed to open recently, apparently it took some time but was entirely feasible
Re:Is it OK to hold credit card numbers in cookies, Santander? by EwanToo on Tuesday October 16, 2012 @05:47AM (#4659017)
It also cost around £15 million to do, before the first branch opened!
Re:Is it OK to hold credit card numbers in cookies, Santander? by justincormack on Tuesday October 16, 2012 @07:07PM (#4662385)
Apparently it is the best capitalised bank in the world... its expensive to open a bank now.
Re:Is it OK to hold credit card numbers in cookies, Santander? by lmm on Monday October 15, 2012 @09:39AM (#4654977)
First Direct consistently scores highly on customer service, you might want to try them.
Re:Is it OK to hold credit card numbers in cookies, Santander? by pornel on Monday October 15, 2012 @09:46AM (#4654997)
Their online banking interface is a bit old and crummy. I don't believe they take security seriously either.

They force a 640px popup window that deliberately hides addressbar, so you can't easily check if it's HTTPS.

My browser warns me that their site still has SSL renegotiation vulnerability unpatched.

Re:Is it OK to hold credit card numbers in cookies, Santander? by marshray on Monday October 15, 2012 @11:56AM (#4655614)
Would you consider doing everyone a favor and link the results of the https://www.ssllabs.com/ssltest/ Qualys SSL labs test for that site?
Re:Is it OK to hold credit card numbers in cookies, Santander? by mietek on Monday October 15, 2012 @05:47PM (#4657310)
Re:Is it OK to hold credit card numbers in cookies, Santander? by epo on Wednesday October 17, 2012 @03:55AM (#4663534)
Do you have any grounds for this disbelief or do you just a go around changing the subject to make unsubstantiated assertions? FD's customer service (the subject of the parent comment) is beyond excellent, they set the standard to which all others should aspire. The comment about hiding the addressbar is simply tinfoil hat-ism.

You are the first and only person to mention the SSL issue so far as I can see, given the quality of your other comments I am inclined to disregard this as you not understanding what you were being told or because you are using a defective browser.

EDIT: I've just logged in, my popup window (Firefox, OS X) does have an address bar. My instinct was correct, you have no clue.

Re:Is it OK to hold credit card numbers in cookies, Santander? by pornel on Friday October 19, 2012 @12:46PM (#4674292)
Firefox simply does not respect firstdirect's wish to hide the addressbar, which doesn't mean they're not trying.

Safari obeys their wishes fully.

Run this in JS console before clicking "Internet Banking"

    window.open = function(){console.log(arguments)}
and you'll see:

    ["/1/2/pib-service", "pib", "toolbar=0,location=0,directories=0,status=1,menubar=0,scrollbars=1,resizable=1,width=780,height=510,top=0,left=0"] 
Note "toolbar=0,location=0,menubar=0" which is a quite strong attempt to hide all window chrome.
Re:Is it OK to hold credit card numbers in cookies, Santander? by mietek on Monday October 15, 2012 @09:51AM (#4655016)
FYI: It's possible to open that popup in a new tab.
Re:Is it OK to hold credit card numbers in cookies, Santander? by dspillett on Monday October 15, 2012 @09:52AM (#4655024)
I switched to FD over a decade ago after many cock-ups by NatWest (my previous bank for ~6 years), been happy since. A few minor problems, but they have always been fixed quickly to my satisfaction.
Re:Is it OK to hold credit card numbers in cookies, Santander? by belorn on Monday October 15, 2012 @10:44AM (#4655246)
If they bank does not have a two token security system, its is not secure. A single password should never, ever, anywhere, be enough to legally prove identity or validate a bank transfer.
Re:Is it OK to hold credit card numbers in cookies, Santander? by petercooper on Monday October 15, 2012 @10:30PM (#4658209)
Natwest are a dismal failure of a bank to the extent I'm always happy to go out my way and dissuade people from associating with them in any way.

Just as a countering data point, I've been with NatWest for 14 years both for personal and business banking (plus a business credit card) and have had nothing but an excellent experience with them (the only negative I can think of is their online banking goes down for maintenance at 2-3am sometimes for an hour or two).

Re:Is it OK to hold credit card numbers in cookies, Santander? by chunkyslink on Monday October 15, 2012 @10:37PM (#4658222)
I would agree with you. I have been with them for 20 years and I have never had one problem with them. They even let me off with some overdue charges (which were my fault) when I asked them nicely.
Re:Is it OK to hold credit card numbers in cookies, Santander? by atas on Tuesday October 16, 2012 @04:05AM (#4658837)
A little bit off-topic, but in what way(s) is Natwest a "dismal failure of a bank"? I had a Natwest account a few years ago when I was in the UK, and I was happy with it at least in relation to the other bank I had an account with.
Re:Is it OK to hold credit card numbers in cookies, Santander? by regomodo on Tuesday October 16, 2012 @04:15AM (#4658853)
I graduated 5 years ago with a maxed 2K overdraft. Last year I went to the bank to reduce the limit and the nice lady informed me I hadn't been paying interest the whole time on it, she promised to not to tell.
Re:Is it OK to hold credit card numbers in cookies, Santander? by monsterix on Tuesday October 16, 2012 @01:10AM (#4658534)
https://www.simple.com/ your wish has just been granted. Or close, perhaps. :)
Re:Is it OK to hold credit card numbers in cookies, Santander? by joevandyk on Monday October 15, 2012 @10:47AM (#4655262)
Doesn't seem too awful to store obfuscated credit card details in a short-lived cookie with httponly and secure set. (Say, in a checkout flow where you have to hold the credit card details somewhere for a couple minutes).
Re:Is it OK to hold credit card numbers in cookies, Santander? by TomGullen on Monday October 15, 2012 @12:45PM (#4655869)
It's terrible

- I have no idea if it's PCI compliant (I would hazzard a no here)

- Obfuscation is such weak security it should be considered as pretty much worthless

- It's vulnerable to cookie jacking over non HTTPS

- It's vulnerable to theft if you have access to a computer where someone has logged on

There are other ways of doing it, putting it in a short live cookie is one of the worst ways

Re:Is it OK to hold credit card numbers in cookies, Santander? by joevandyk on Monday October 15, 2012 @01:34PM (#4656111)
> Obfuscation is such weak security it should be considered as pretty much worthless

Say obfuscation = encrypted.

> It's vulnerable to cookie jacking over non HTTPS

That's why you use the secure and httponly flag for the cookie.

> It's vulnerable to theft if you have access to a computer where someone has logged on

Pretty much everything is vulnerable to theft if you have access to a computer where someone else has logged on.

Re:Is it OK to hold credit card numbers in cookies, Santander? by bigiain on Monday October 15, 2012 @06:55PM (#4657542)
If you encrypt it, either you use a different key for each user's data, which means you're storing per-user session data on the server so you may as well store the cc number there, or you're not storing per-user keys on the server which (and I'm not a crypto expert here) probably opens you up to known plaintext attacks if an attacker gains access to many users cookies.

Are there any actual crypto experts reading who'd comment on the dangers of encrypting multiple credit card numbers with the same key? Keep in mind for a single bank the first 4 digits of a credit card will all be one of two choices (their Visa or Mastercard prefix) and for a single branch I think the first 6 digits will be the same for every customers Visa card, which only leaves 9 digits (and the checksum).

Surely a naive approach like:

  $encrypted_cookie_text = any_encryption_function($sixteen-digit-cc-number,$global_key);
could be brute forced pretty readily, with a knowledgeable guess at the first 6 digits and an understanding of the checksum algorithm, you're only left with one billion possible numbers. (In fact, I wonder if rainbow tables already exist for this for various values of any_encryption_function()?
Re:Is it OK to hold credit card numbers in cookies, Santander? by joevandyk on Tuesday October 16, 2012 @12:23AM (#4658446)
If you encrypt it, either you use a different key for each user's data, which means you're storing per-user session data on the server so you may as well store the cc number there

I don't see how that follows. Storing credit card details on the server is generally a bad thing to do and takes a lot of work to get it to be PCI compliant.

What would be wrong with a different key/salt per user stored on the server, with the credit card number stored in a short-lived, secure, httponly cookie?

Re:Is it OK to hold credit card numbers in cookies, Santander? by chris_wot on Monday October 15, 2012 @04:24PM (#4656990)
Obfuscation is not the same as encryption. Do not make that mistake!
Re:Is it OK to hold credit card numbers in cookies, Santander? by garethadams on Monday October 15, 2012 @04:35PM (#4657042)
True, but encryption is merely a computationally unfeasible form of obfuscation
Re:Is it OK to hold credit card numbers in cookies, Santander? by TomGullen on Monday October 15, 2012 @05:48PM (#4657314)
I don't trust a site that stores my CC information in a cookie to always serve HTTPS pages.

Also you didn't address the most important point, PCI compliance.

The method Santander employs is unquestionably a bad way to do things.

Re:Is it OK to hold credit card numbers in cookies, Santander? by snikch on Monday October 15, 2012 @06:20PM (#4657428)
If the cooke is set to secure it won't be sent in a non https request.
Re:Is it OK to hold credit card numbers in cookies, Santander? by krapp on Monday October 15, 2012 @02:28PM (#4656406)
At the very least, the data (encrypted or no, but it should probably be encrypted) on the server related to a session lives outside the webroot, whereas in a cookie, even if it is encrypted, it's still essentially public. If there's no reason to have that data, explicitly, exposed in the client then why put it there?
Re:Is it OK to hold credit card numbers in cookies, Santander? by krapp on Monday October 15, 2012 @11:17AM (#4655408)
Maybe a naive question/response on my part but why not rather encrypt it and hold it in a session? Or if you have to put something in a cookie, just a reference that points to some data on the server like an id, which has no real meaning to the end user?
Re:Is it OK to hold credit card numbers in cookies, Santander? by sopooneo on Monday October 15, 2012 @12:26PM (#4655755)
I may be missing something, but what does it mean to "hold something in a session" if not to either (1) store it in a cookie (encrypted or not) or (2) store it server-side with a token stored in a cookie pointing to it?
Re:Is it OK to hold credit card numbers in cookies, Santander? by krapp on Monday October 15, 2012 @12:33PM (#4655795)
I meant storing it on the server - just preferring not to have any actual cc data on the cookie, even obfuscated or encrypted. It may be a distinction without a difference, though, I honestly have never dealt with anything more complex than your basic 'hash username and password and check the hash when they login' scheme.
Re:Is it OK to hold credit card numbers in cookies, Santander? by joevandyk on Monday October 15, 2012 @12:07PM (#4655673)
That means holding the credit card information on the server. Seems safer to hold it temporarily on the client.