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Re:Disney+ hit by technical glitches on launch day by cookiecaper on Tuesday November 12, 2019 @12:35PM (#21516043)
Indeed. Last night I was telling my wife that it'll be real interesting to see how well the launch goes and that I'd expect them to have continuous issues for the first 3-6 months (which may be Netflix's only prayer).

Video is hard to get right, with quirks across many combinations of platform/device/OS/browser version/video card/playback resolution/format features, and it consumes around 90% of total internet traffic. Netflix has spent the last decade building and tuning a truly world-class content delivery system (big props to all the Netflix HN readers). There's no way Disney would've been able to match that prior to go-live.

The logical conclusion, of course, is that Disney should've just bought Netflix, and it wouldn't be too surprising to see that happen now that their internal attempt has proven that pixie dust doesn't go quite far enough to magically remediate the limitations of physics. Gotta get Netflix-esque content delivery appliances colocated alongside ISP hardware for that type of thing.

Re:Disney+ hit by technical glitches on launch day by jonwachob91 on Tuesday November 12, 2019 @05:03PM (#21518659)
>>> The logical conclusion, of course, is that Disney should've just bought Netflix

Why buy Netflix when you could get a similarly qualified team and infrastructure by buying Hulu? Oh wait... Disney already owns Hulu... Whoops.

What about ESPN. ESPN has a really good streaming product. Oh wait... Disney already owns that one too...

Disney didn't need to buy Netflix, they just needed to use the resources they already owned!

Re:Disney+ hit by technical glitches on launch day by newfangle on Tuesday November 12, 2019 @05:15PM (#21518766)
I believe disney has every advantage in the streaming wars so i decided to see if they have any open dev positions and i also decided to check what reviews of working there were like. Seems like Disney does not have an engineering culture and software engineers are at the bottom of the totem pole.
Re:Disney+ hit by technical glitches on launch day by MentallyRetired on Tuesday November 12, 2019 @09:59PM (#21520823)
OP on the thread and actually I'm a former disney dev for disneyworld.com. It's a sweat shop. They had me working 100 hours a week the first 4 months I was there. They would order me food so I wouldnt have to leave my desk. Many times I slept under it.

Then I had 6 months of pretty normal hours working on maintenance, then I went back on another project and they had me working 60 - 80 hours (with some 40 and some 100 sprinkled in) for 18 months straight before we finished the project and I bailed.

Great resume builder but be prepared to put in hours.

Re:Disney+ hit by technical glitches on launch day by neuronic on Wednesday November 13, 2019 @03:54AM (#21522208)
> They would order me food so I wouldnt have to leave my desk. Many times I slept under it.

Is this work culture the norm in the US? I audibly said "wtf" just now, sitting at my work desk.

Re:Disney+ hit by technical glitches on launch day by blaser-waffle on Wednesday November 13, 2019 @11:53AM (#21526245)
The US has workers who, on average, work longer hours than anywhere else in the world. Salaries, esp. in STEM, and esp. on the mid-to-high-end, are also wayyy higher than anywhere else.

If you want to make that fat US developer salary be ready to put in the work. Presumably Disney has the money to throw at you via salary... but they're going to get their money's worth.

Re:Disney+ hit by technical glitches on launch day by neuronic on Friday November 15, 2019 @09:20AM (#21544974)
But aren't these high salaries spent on high living costs as well? Presumably, the places where you make a lot of dev money are also expensive to live at, no?
Re:Disney+ hit by technical glitches on launch day by mcv on Wednesday November 13, 2019 @04:24AM (#21522362)
I often see these kind of bizarre reports about destructive US work culture. I would flat out refuse and probably get fired real quick.

It's a bad way to run a company, and if this is how they plan to run Disney+, it's going to be a disaster.

Re:Disney+ hit by technical glitches on launch day by Domenic_S on Wednesday November 13, 2019 @07:26PM (#21531409)
No, it is absolutely not the norm.
Re:Disney+ hit by technical glitches on launch day by jorblumesea on Wednesday November 13, 2019 @12:05AM (#21521296)
> Great resume builder

Compared to any big 4 or FAANG though? You can work at MS and pull 40 hour weeks or AMZN/FB with 60. Pays better, looks better.

Re:Disney+ hit by technical glitches on launch day by jhall1468 on Wednesday November 13, 2019 @02:08AM (#21521750)
You can easily work 40 at tons of Amazon teams. AWS and parts of retail have the "crack the whip" culture, but it's not as bad as people think it is.
Re:Disney+ hit by technical glitches on launch day by JMTQp8lwXL on Tuesday November 12, 2019 @05:23PM (#21518853)
This kind of makes sense. It isn't their competency. I think it's general advice to never work in a role at a company where that's not their core competency. E.g., engineers are praised at places like Google, etc. Engineers working in entertainment (e.g, Disney) or health care (e.g, Epic Systems) are not as well treated.
Re:Disney+ hit by technical glitches on launch day by xmprt on Tuesday November 12, 2019 @05:56PM (#21519149)
At Google, engineers make money (lots of asterisks with that statement but it's generally true). At Disney, engineers are just another cost.
Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @09:35PM (#21520707)
Disney has always been about technology. From the animatronics and the other attractions at the theme parks to the engineers at Pixar and LucasFilms.

As I posted above, they own BAMTech, one of the most well respected companies in the streaming infrastructure space.

Building for scale is not hard for good engineers, building for rapid, reliable scale from day one is hard. No one knows how to do it. Building for scale is always about patching holes while you grow slowly.

Even Google doesn’t do big band released like Disney tried to do. They keep things in beta, start off with a limited number of invitations until they work all of the kinks out.

Netflix didn’t become popular overnight. They had time to scale out slowly and on different devices.

Re:Disney+ hit by technical glitches on launch day by georgeecollins on Tuesday November 12, 2019 @10:03PM (#21520844)
>> Disney has always been about technology.

Um.. have you ever worked at Disney? It's a great company but having worked there I wouldn't describe it that way.

>> From .. the engineers at Pixar and LucasFilms.

Two visionary companies, staffed by many ex-Disney employees and bought by after their technical innovations were completely mature.

Disney is an amazing company that I respect but having worked there I would say that modern Disney is about brands and family entertainment and they figure out technology when they have to.

Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @10:13PM (#21520886)
and they figure out technology when they have to.

How is that different than any other company? When you do otherwise, you end up with Google that just throws a lot of stuff up against the wall and comparatively little sticks or the pre-Jobs 2.0 Apple with the “Advance Technology Group” that couldn’t ship a product if their life depended on it.

Re:Disney+ hit by technical glitches on launch day by x86_64Ubuntu on Tuesday November 12, 2019 @11:50PM (#21521256)
Technology from the standpoint of media creation is different than building a resilient network for content delivery.
Re:Disney+ hit by technical glitches on launch day by Bombthecat on Wednesday November 13, 2019 @03:15AM (#21522006)
Disney even had an open source 3d engine! Don't know how that happened though!
Re:Disney+ hit by technical glitches on launch day by patrickthebold on Tuesday November 12, 2019 @08:20PM (#21520243)
I agree with Disney, but what does Epic do other than build software?
Re:Disney+ hit by technical glitches on launch day by ryanburk on Tuesday November 12, 2019 @09:03PM (#21520528)
presales, consulting, and support.
Re:Disney+ hit by technical glitches on launch day by m000z0rz on Tuesday November 12, 2019 @09:50PM (#21520786)
Yes - for the software they (disclaimer: we) build. We don't provide healthcare. The comparison with Disney seems misleading.
Re:Disney+ hit by technical glitches on launch day by Retric on Tuesday November 12, 2019 @08:41PM (#21520361)
They do however treat their creative department very well. Disney is just as IP focused as any tech company. Software has simply never been as important as the story, characters, etc. And honestly they’re doing really well so it’s hard to argue their priorities are wrong.

PS: I have always disliked how they operate, but my sister’s working there making movies. So, I try to keep an open mind.

Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @09:39PM (#21520738)
Disney is no different than any other company as far as how they treat their front line people. They treat their creative people well but they outsource the special effects and much of the non computer animation out to the lowest bidder.

All of the big tech companies with hardware sales and grunt work do the same.

Re:Disney+ hit by technical glitches on launch day by a-wu on Tuesday November 12, 2019 @05:10PM (#21518725)
ESPN's streaming is one of the worst ones I've ever used. It is constantly buffering on my 275 Mbps downlink and every other time it has issues with authenticating to my provider.
Re:Disney+ hit by technical glitches on launch day by jonwachob91 on Tuesday November 12, 2019 @05:19PM (#21518811)
Wow. That is interesting. I haven't used ESPN's streaming platform in about a year (since they did that switch and stopped including streaming in cable packages). But I used to stream European Soccer games on my second monitor at work virtually every day. My work internet was maybe 75 mbps and it worked fine.
Re:Disney+ hit by technical glitches on launch day by casefields on Tuesday November 12, 2019 @07:01PM (#21519616)
It’s gotta be location dependent. I’m in Los Angeles and have never had a single issue with ESPN, even going back to the ESPN3/WatchESPN days.
Re:Disney+ hit by technical glitches on launch day by a-wu on Tuesday November 12, 2019 @08:46PM (#21520399)
I actually used to have better service when WatchESPN was standalone. When they started integrating into the main ESPN site (and new player) it started declining for me.
Re:Disney+ hit by technical glitches on launch day by JBlue42 on Sunday November 17, 2019 @05:11PM (#21560353)
Is that the same as ESPN+? I have that (no tv cable package) and haven't had problems buffering and the video seems more crisp than when I had YouTubeTV. Only issue I've come across is that it eats up RAM in Firefox but has no issues in Chrome. Same for NBC Sports Gold.
Re:Disney+ hit by technical glitches on launch day by mikelbring on Tuesday November 12, 2019 @10:03PM (#21520845)
I have noticed ESPN works way better on my Roku than my Xbox. A lot of the apps do. I use to think it was just ESPN but started to notice this.
Re:Disney+ hit by technical glitches on launch day by noelsusman on Tuesday November 12, 2019 @08:23PM (#21520258)
ESPN and to a lesser extent Hulu have both been riddled with problems for years. ESPN's streaming service is legendary among sports fans for how terrible it is, though it has finally become usable in the last year or two.

YouTube is the only platform that can compare to Netflix on reliability. I'd throw Twitch up there too but their scale is much smaller.

Re:Disney+ hit by technical glitches on launch day by mike_d on Tuesday November 12, 2019 @08:17PM (#21520217)
Disney Streaming Services is the same team that is already running ESPN, NHL, and via their BAMTECH brand FoxSportsGo, HBO Now, and Playstation Vue.

It is possible they just had a massive surge of traffic.

Re:Disney+ hit by technical glitches on launch day by bduerst on Tuesday November 12, 2019 @05:27PM (#21518893)
Disney is a content conglomerate, not a technology company. It shouldn't be surprising that each individual company silos their technology functions:

https://storage.googleapis.com/titlemax-media/1c8ace8f-every...

Re:Disney+ hit by technical glitches on launch day by myrandomcomment on Wednesday November 13, 2019 @01:24AM (#21521591)
So I do not believe that ESPN or Hulu have the scale numbers of Netflix. Also in the case of ESPN when they do a live stream at scale the method used is much different setup then video on demand. For example, in a live stream because everyone is watching the same thing you can use multicast replication to your edge pop which dramatically lowers BW and overhead. It would be great if it worked to the end user but ISPs are not setup to handle it.

Just checked the numbers: Netflix ~700M, Hulu ~28M, ESPN depending on the source ~6M.

Re:Disney+ hit by technical glitches on launch day by OnlineGladiator on Tuesday November 12, 2019 @05:15PM (#21518768)
Hulu is so buggy on my TV I regularly think of cancelling it. I'm not sure how valuable their technical infrastructure is.
Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @09:47PM (#21520769)
The problem is probably your TV. All TV manufacturers try to get away with the cheapest bill of materials possible for their “smart” components. Roku’s CEO said during a Recode Media interview that it’s their goal to make their platform run well while only adding about $20 to the hardware cost. You really can’t expect much from a low cost streaming stick or the built in components on TVs.

I got two free AppleTV 4K’s by taking advantage of a promotion from DirectTv Now, the difference in performance between them - with an Apple A10x chip - and the built in Roku TV is noticeable.

But if you have a smart TV that’s not a Roku, it’s probably even worse.

Re:Disney+ hit by technical glitches on launch day by OnlineGladiator on Tuesday November 12, 2019 @11:55PM (#21521276)
If it were the TV, why would the problem only happen with Hulu and not Netflix or any other app?

Also I bought a very expensive TV, and while I didn't dissect it I don't think there are any cheap parts in it - and the reviews all agree it had a top-of-the-line processor at the time and that was only a year ago. I mean it even has glass bezels for the OLED panel.

I don't think anything you say applies to my situation at all. I think Hulu just has some shitty software.

Re:Disney+ hit by technical glitches on launch day by cbsks on Tuesday November 12, 2019 @08:00PM (#21520090)
The Hulu Android TV app crashes several times a week for me, and about 25% of inputs are ignored. It used to work just fine, but then they redesigned in a few months ago and it went to shit. The interface got significantly worse as well, why can I only see 3 items at a time when browsing on my 50-something inch TV?
Re:Disney+ hit by technical glitches on launch day by bcrosby95 on Tuesday November 12, 2019 @10:00PM (#21520828)
They made that change on Roku 2-3 years ago. Before that you could see 15 or so shows at once, but half the images would get stuck and never actually load. My assumption is they gave up on having a reasonable UI for technical reasons.
Re:Disney+ hit by technical glitches on launch day by jamroom on Tuesday November 12, 2019 @06:02PM (#21519206)
Hulu on my Apple TV is excellent - I find the interface to be much less "noisy" than Netflix and I like the large back catalog on a lot shows. Honestly I subscribed for one show (forget what it was now) but found I liked it a lot more than I thought I would.
Re:Disney+ hit by technical glitches on launch day by rblatz on Tuesday November 12, 2019 @10:30PM (#21520953)
I constantly am fighting Hulu, the stream will crash. It looses my place, shows like 6 ads and is a pain to seek to the place I was last at. It’s also super jumpy and will jump out of the video if you look at the remote wrong. Such a messed up interface.
Re:Disney+ hit by technical glitches on launch day by OnlineGladiator on Tuesday November 12, 2019 @06:43PM (#21519495)
I'm not talking about the interface. I mean it literally won't load or crashes regularly. I have fiber internet and no issues with Netflix or any other streaming service.

I'm glad it works for you, but it's pretty awful for me.

Re:Disney+ hit by technical glitches on launch day by pfooti on Tuesday November 12, 2019 @07:37PM (#21519913)
yeah, the same happens for me - i have a relatively recent vizio tv, and the hulu app is terrible - video skips and freezes or the whole app crashes. I've taken to just using my mediapc to run hulu in a chrome tab instead. Both devices are hooked to the same ethernet hub, and other things like prime video and netflix run just fine on the vizio.
Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @09:49PM (#21520781)
It’s the TV. The built in apps on all smart TVs are subpar.
Re:Disney+ hit by technical glitches on launch day by pfooti on Wednesday November 13, 2019 @01:09AM (#21521531)
Keep in mind that the Netflix and Amazon prime apps on the TV work fine. Even the Plex app works well. Just the Hulu app that stinks. I don't disagree that it's likely a tough platform to develop for (and having a htpc is super useful still) but it's really just the Hulu app that is unusable.
Re:Disney+ hit by technical glitches on launch day by azinman2 on Tuesday November 12, 2019 @07:12PM (#21519700)
Strange. I also have no issues with it, although I don't like the UI.

Does Hulu work on your normal computers (e.g. not a network-related issue)? Everything updated?

I don't know if this works or not, but you might want to try and plug it into a Mac and launch Console to get a sense of what's going on....

Re:Disney+ hit by technical glitches on launch day by thruhiker on Tuesday November 12, 2019 @08:56PM (#21520478)
Hulu on my Apple TV 4K works great for me. I've been very impressed although I also have a good experience with Netflix and Amazon Prime and I do have a fiber internet connection.
Re:Disney+ hit by technical glitches on launch day by sturgill on Tuesday November 12, 2019 @07:42PM (#21519957)
They own Bamtech (came out of MLB and eventually powered ESPN as well as WWE and other properties).

I was having issues this morning but just with home and category pages. The “featured” links to content worked fine, but the index type pages I’m assuming were just getting hammered.

Re:Disney+ hit by technical glitches on launch day by ljm on Tuesday November 12, 2019 @06:56PM (#21519575)
Disney isn’t competing on tech, it’s competing on content. That’s why you’re never going to see another Daredevil or Jessica Jones again.
Re:Disney+ hit by technical glitches on launch day by sassifrass on Tuesday November 12, 2019 @12:55PM (#21516255)
It’s true that getting video “right” can be extremely challenging, but it’s worth noting that Disney has quite significant previous experience here, including at massive scale.

Disney+ operates on top of an expanded MLBAM (BAMTech Media [1]) platform, which has been powering all of ESPNs OTT, Playstatiom Vue, and ran HBO’s OTT offering for a while [2] (Game of Thrones). Disney also opted only to launch in the US, Canada and Netherlands today. So overall, this is still a bit of a botched launch, and the expectation absolutely should have been that they would handle the volume.

[1] https://en.wikipedia.org/wiki/BAMTech

[2] https://www.fastcompany.com/90373706/hbos-tech-is-prepping-a...

Re:Disney+ hit by technical glitches on launch day by selebrazin on Tuesday November 12, 2019 @01:42PM (#21516768)
A small correction: Disney+ launched in the Netherlands in September 2019 [1] which was treated as a public test.

[1] https://www.theverge.com/2019/9/12/20862167/free-disney-plus...

Re:Disney+ hit by technical glitches on launch day by riffraff on Tuesday November 12, 2019 @01:55PM (#21516926)
Wow, then today does sound like a botched launch.
Re:Disney+ hit by technical glitches on launch day by davedx on Tuesday November 12, 2019 @05:39PM (#21518994)
Yep we've been watching it in the Netherlands for the last couple of weeks. Been working pretty well to be honest...
Re:Disney+ hit by technical glitches on launch day by JaRail on Tuesday November 12, 2019 @07:15PM (#21519720)
It's not the worst idea. If they had performance problems in multiple regions, their engineers would be chasing peak hours around the clock. If they focus on NA first, they can at least get some sleep at the end of the day.
Re:Disney+ hit by technical glitches on launch day by geerlingguy on Tuesday November 12, 2019 @12:54PM (#21516251)
The sad thing is they're having issues with loading login pages, authenticating via API, app API backend routes... pretty much every layer of their app stack and that's _before_ any video can be streamed to end users.

I hoped they would've had the first few layers pretty scalable and load tested, but either they had orders of magnitude more load than they ever planned for, or they didn't actually load test to millions of users (more likely IMO).

Re:Disney+ hit by technical glitches on launch day by buckminster on Tuesday November 12, 2019 @01:21PM (#21516552)
It makes some sense if it's the user onboarding that's failing. That's the one part that should see much less traffic in normal operation.
Re:Disney+ hit by technical glitches on launch day by durden0 on Tuesday November 12, 2019 @05:56PM (#21519156)
This makes more sense to me then all the talk about CDN's. CDN's don't solve all problems.
Re:Disney+ hit by technical glitches on launch day by awill on Tuesday November 12, 2019 @02:06PM (#21517029)
That's actually the hard part. Video streaming is easy, and done with CDNs.
Re:Disney+ hit by technical glitches on launch day by Slartie on Tuesday November 12, 2019 @05:27PM (#21518889)
Sure, handing over giant checks to Akamai is easy, but it becomes a lot harder if you do the CDN part yourself. Like all the really big streaming video providers do, because otherwise they wouldn't be competitive at scale.
Re:Disney+ hit by technical glitches on launch day by Mindwipe on Wednesday November 13, 2019 @07:36AM (#21523346)
Well, it's not "easy", at Netflix scale. Lots of Netflix traffic is done via local caching servers at ISPs as CDN delivery isn't reliable enough. Minimising playback latency is really, really hard and NF do very well here. Robust geofiltering in those scenarios is hard if you're trying to check the video essence and not just the license.

Having said that, there are a lot of reasonably mature solutions in the market to address many of these points, and it doesn't appear that was the issue yesterday.

Re:Disney+ hit by technical glitches on launch day by btables on Tuesday November 12, 2019 @05:21PM (#21518834)
Disney bought one of the most successful video streaming companies in the world to drive Disney+ called Bamtech, they didn't start from scratch at all - https://www.forbes.com/sites/maurybrown/2017/08/08/disney-ac...
Re:Disney+ hit by technical glitches on launch day by bluedevil2k on Tuesday November 12, 2019 @12:58PM (#21516306)
Buying Netflix? I think Netflix is going to start a steady decline as the content owners continually pull their stuff from Netflix for their own streaming services. The Netflix original stuff, let's be honest, is hit or miss, with most of the movies being a hard miss.
Re:Disney+ hit by technical glitches on launch day by baddox on Tuesday November 12, 2019 @01:16PM (#21516506)
I don't have much of a problem with Netflix content, but it's the price that just doesn't make sense. They charge extra for UHD, and that premium plan costs more than HBO (which is probably still the king of content quality, though with a crappy 1080p stream) and over twice as much as Disney+ and Apple TV+ (which don't charge extra for UHD).
Re:Disney+ hit by technical glitches on launch day by Softcadbury on Tuesday November 12, 2019 @05:13PM (#21518756)
I don't understand how people can criticize the price of Netflix. Remember, just 10 years ago, the price of a single DVD ?
Re:Disney+ hit by technical glitches on launch day by jeromegv on Tuesday November 12, 2019 @08:54PM (#21520453)
Agree. I think price are just artificially low because of competition. Of course they are cheaper than Netflix, they are trying to steal market share. We shall see in a few years.
Re:Disney+ hit by technical glitches on launch day by mcv on Wednesday November 13, 2019 @04:29AM (#21522398)
I find both Netflix and Disney+ a fantastic deal. I pay much more for my normal TV subscription and I barely use it.

I'm not going to pay for every streaming service, but these two have so much great content for such a reasonable price it's impossible to say no.

Re:Disney+ hit by technical glitches on launch day by baddox on Tuesday November 12, 2019 @05:38PM (#21518991)
Yes, of course it’s all relative, but that cuts both ways, because we also have other streaming plans to compare prices with.
Re:Disney+ hit by technical glitches on launch day by stoic on Tuesday November 12, 2019 @06:28PM (#21519402)
Physical copies of movies still cost about the same, though.
Re:Disney+ hit by technical glitches on launch day by greedo on Wednesday November 13, 2019 @11:13AM (#21525751)
Bluray and 4K discs have dropped dramatically over the last five years.
Re:Disney+ hit by technical glitches on launch day by nickthegreek on Tuesday November 12, 2019 @02:27PM (#21517218)
The plan that offers UHD also offer multiple screens. It it is a legitimate way for customers to pay to stream multiple things at the same time. So while it costs around the same as the HBO plan, it offers something that some other services do no. Apple TV+ allows family sharing, but I dont know about Disney+.
Re:Disney+ hit by technical glitches on launch day by lotsofpulp on Tuesday November 12, 2019 @02:51PM (#21517447)
Netflix’s multiple screens implementation makes it everyone has access to everyone else’s profile. They should’ve let people link individual Netflix accounts together, but I can see how that can cause fewer possible subscribers if people start sharing.
Re:Disney+ hit by technical glitches on launch day by NikolaNovak on Tuesday November 12, 2019 @05:07PM (#21518693)
>. They should’ve let people link individual Netflix accounts together

Spotify does that and it's a complete deal breaker.

I want to log in to all my home devices _once_, with a single account. Not continuously log out and log in and try to type complex passwords with a remote control. I mean, I can't even play different songs on different Google Homes or different TVs with Spotify, unless I sign in with different account on each - and then each device is stuck with a specific set of playlists. Horrible.

Netflix's system has worked out brilliantly for us - we have half a dozen TVs, and any member of the family can watch anything they want on any TV with their own preferences and profiles with minimum hassle.

Re:Disney+ hit by technical glitches on launch day by JaRail on Tuesday November 12, 2019 @07:19PM (#21519760)
There are lots of systems that let multiple users sign in and switch without re-entering credentials. Game consoles are a good example.
Re:Disney+ hit by technical glitches on launch day by kedean on Wednesday November 13, 2019 @03:43PM (#21529319)
When's the last time you used Spotify? Honest question, because that's the exact opposite of how Spotify works. You can be logged into as many devices as you want with the same profile, you just can't play simultaneously on each device without setting up profiles. I love that implementation, because it means I can seamlessly transition a song i'm playing on my phone over to another device with the app controls.
Re:Disney+ hit by technical glitches on launch day by NikolaNovak on Sunday November 24, 2019 @05:54PM (#21624064)
Every day.

Again, the use case is different.

What you describe: If you are an individual, ability to login same profile on many devices is sufficient (both netflix & spotify do this).

I'm talking about family use-case with multiple devices.

With Netflix, my wife, myself, our kids, anybody, can click a profile button on any of our devices (TV, tablets, phones, etc) and simply continue watching what they were watching, get their recommendations, etc. Crucially, they can watch different stuff at the same time on living room TV and basement TV, with no hassle.

I have opened support cases and there is currently no way I'm aware of to do that with Spotify. I have Google Homes in all the rooms, and I want to seemlessly play different stuff in different places. To do that, I have to create as many accounts as there are devices (that's a LOT!), AND each device is now locked in to their playlist/song/etc.

The underlying difference of paradigm is: 1. Netflix - single account with multiple soft profiles. You can watch as many streams on same account as you paid for, hassle free

2. Spotify - multiple accounts loosely linked solely for purpose of billing. Each account can not stream multiple places. So if you want to stream something on three devices in parallel, you have to a) Create three accounts; b) log in separately with those accounts in each device. What when I have dozen devices? (4-6 Google Homes, 6+ tablets and phones)? It is now insane to do anything.

Basically we now exist as isolated islands and have given up on listening to music in kitchen and family room at the same time. This is awful.

Re:Disney+ hit by technical glitches on launch day by duahncjak on Tuesday November 12, 2019 @05:18PM (#21518796)
I understand why Google works that way since the login is tied to gmail and chrome browser history, but I’m not sure about Spotify. They have a popular Facebook integration but I don’t know if you can get any private info out of the Spotify account.
Re:Disney+ hit by technical glitches on launch day by lotsofpulp on Tuesday November 12, 2019 @06:19PM (#21519335)
I find that we rarely share devices, even TVs. I AirPlay things if I’m in a common room and it’s too much work to search it.
Re:Disney+ hit by technical glitches on launch day by baddox on Tuesday November 12, 2019 @02:49PM (#21517425)
FYI, the "Standard" Netflix plan offers 2 simultaneous streams in HD for $12.99 per month in the US. The "Premium" plan offers 4 simultaneous streams in UHD for $15.99 per month.

But anyway, I only have one screen, so it's still the case that Netflix charges considerably more just to receive UHD content. As price discrimination goes, that's a pretty scummy way to do it. They've shot and produced this content in UHD, yet they give a much lower quality version to their base customers. I know they have every right to do that, and it might make business sense for them (since people with UHD TVs probably have more disposable income), but it has always felt scummy to me.

Re:Disney+ hit by technical glitches on launch day by bryanlarsen on Tuesday November 12, 2019 @03:38PM (#21517902)
Netflix's costs are higher for UHD streaming: storage, bandwidth, production, et cetera. What's scummy about it?
Re:Disney+ hit by technical glitches on launch day by Qwertystop on Tuesday November 12, 2019 @04:54PM (#21518581)
Storage and production costs for something available in UHD are the same regardless of whether someone streams a downscaled version. Storing multiple resolutions (assuming they do that rather than downscaling live from the stored highest-res or making the client do it) is where additional costs for more versions would show up.
Re:Disney+ hit by technical glitches on launch day by pilsetnieks on Tuesday November 12, 2019 @07:05PM (#21519637)
You need to store downscaled versions anyway for low-bandwidth clients. However, with UHD you also have to store the UHD version, in addition to all the small ones. You also need more storage not just in your own DCs but also in those cache boxes you have at every major ISP; then there's the peering costs for transmitting those UHD videos, etc.
Re:Disney+ hit by technical glitches on launch day by baddox on Tuesday November 12, 2019 @03:53PM (#21518067)
In my view, the "native" format that they produced the content in is the format they should be delivering by default (if supported by the viewer's setup). Of course I recognize that people will disagree, after all, UHD Blu-rays also generally cost more than 1080p Blu-rays. But of course, UHD Blu-rays aren't backwards compatible with standard Blu-ray equipment, so it doesn't feel like an artificial limitation simply for the purpose of price discrimination. This also seems to be a no-brainer for Amazon Prime, Apple TV+, and Disney+, which (as far as I can tell) don't have any concept of charging based on video/audio quality.
Re:Disney+ hit by technical glitches on launch day by Mindwipe on Wednesday November 13, 2019 @07:41AM (#21523385)
> This also seems to be a no-brainer for Amazon Prime, Apple TV+, and Disney+, which (as far as I can tell) don't have any concept of charging based on video/audio quality.

Almost every other video service globally does, and of those you mentioned Prime's pricing is mostly based on shipping, Apple TV+ at this point is effectively a PR campaign and not a proper service, and Disney+ is running at a massive loss leader to build share.

Netflix isn't charging a sustainable amount of money as it is. You should probably think of it less as charging more for UHD as offering a crazy discount for lower content quality.

Re:Disney+ hit by technical glitches on launch day by duahncjak on Tuesday November 12, 2019 @05:19PM (#21518806)
It’s common practice for the online video rentals (many different providers including Google and Amazon) to charge more for HD. In reality the marginal cost of providing digital content is almost zero, so there is never going to be “cost-plus” pricing. They are always going to charge whatever the market will bear. Price discrimination allows more value-conscious customers to get content at a lower price than they would otherwise.
Re:Disney+ hit by technical glitches on launch day by triceratops on Tuesday November 12, 2019 @05:38PM (#21518988)
They're offering better quality for a higher price. I don't understand why that's "scummy". It's the most honest way to price something.

You could just watch it in regular quality - it's not that bad. Either you feel UHD is worth the extra $3/month (honestly a pittance compared to the price of a UHD TV) or you do not.

Re:Disney+ hit by technical glitches on launch day by dhagz on Tuesday November 12, 2019 @03:54PM (#21518077)
Disney+ allows streaming to up to four devices simultaneously.
Re:Disney+ hit by technical glitches on launch day by dobleboble on Tuesday November 12, 2019 @02:47PM (#21517391)
In my opinion, HBO's content is rapidly going downhill after the AT&T acquisition. Lots of low budget, high shock value content (violence, nudity, drugs).
Re:Disney+ hit by technical glitches on launch day by lotsofpulp on Tuesday November 12, 2019 @02:55PM (#21517490)
I feel like all content is trying to one up each other without substance, as if going off a checklist. But it could also be that I’m getting older and I’ve already seen variations of it so now I’m bored of it.
Re:Disney+ hit by technical glitches on launch day by distances on Wednesday November 13, 2019 @04:12AM (#21522298)
Violence, nudity, drugs? Like Sopranos, The Wire, Boardwalk Empire?
Re:Disney+ hit by technical glitches on launch day by wolco on Tuesday November 12, 2019 @07:52PM (#21520028)
You can't live on hbo alone. I spent a summer and went through everything I could find. I have no desire to go back for 10 years. They have some great shows but are not creating enough to make netflix output.
Re:Disney+ hit by technical glitches on launch day by Mindwipe on Wednesday November 13, 2019 @07:37AM (#21523358)
> I don't have much of a problem with Netflix content, but it's the price that just doesn't make sense.

Netflix's biggest problem is that they've spent a decade educating customers to expect their service at below cost with an unrealistically low price point funded by debt.

They need to hope the sentiment above isn't too common.

Re:Disney+ hit by technical glitches on launch day by aidenn0 on Tuesday November 12, 2019 @03:36PM (#21517885)
I am perfectly happy for other NF subscribers subsidizing the content I watch by them paying more for UHD :)
Re:Disney+ hit by technical glitches on launch day by cookiecaper on Tuesday November 12, 2019 @01:18PM (#21516512)
Right, we'll have to see how it goes. The point of buying Netflix would be acquiring its content delivery apparatus and other technical assets, not its subscriber base.

It's possible Disney will get the kinks sorted out and start rolling a good-enough CDN on their own, making the benefit in acquiring Netflix minimal. It'd also make it much cheaper to acquire if they could wait a few quarters for the damage to start showing up on Netflix's balance sheet. But the longer they wait, the longer they deprive themselves of Netflix's best-in-class content delivery network, which already has near-universal penetration.

It's ultimately a question of whether Disney sees a bigger risk in the expenditures necessary to buy up Netflix or the chance that technical issues will continue to haunt the Disney+ ramp-up, leading to a loss in consumer confidence and subsequent retreat back to third-party streaming platforms.

One thing is certain: Disney+ is an existential threat to Netflix, and Netflix's only hope is that the implementation will continue to flop hard enough that consumers lose the appetite for it immediately.

Re:Disney+ hit by technical glitches on launch day by dobleboble on Tuesday November 12, 2019 @02:43PM (#21517366)
One possible route would be for Netflix to become an infrastructure provider for other streaming services. Essentially a white label streaming video library platform.
Re:Disney+ hit by technical glitches on launch day by perfect_wave on Tuesday November 12, 2019 @01:47PM (#21516834)
I assume the parent was talking about buying Netflix for the technology and not for the content.
Re:Disney+ hit by technical glitches on launch day by scarface74 on Tuesday November 12, 2019 @06:37PM (#21519459)
The logical conclusion, of course, is that Disney should've just bought Netflix

They bought BAMTech years ago. The company that built MLB@Bat and saved HBO Go/Now when their in house tech couldn’t cut it.

Re:Disney+ hit by technical glitches on launch day by EpicEng on Tuesday November 12, 2019 @12:44PM (#21516153)
>I'd expect them to have continuous issues for the first 3-6 months

I don't think it will be anywhere close to that long. Disney already has plenty of experience in streaming video (BAMtech / Hulu).

Re:Disney+ hit by technical glitches on launch day by swasheck on Tuesday November 12, 2019 @10:16PM (#21520898)
Broad device support is also a large factor that favors Netflix. We have children who range from 3-14 and Disney has something for all of them - except support for the devices we have. Our TV is an older (NetCast) LG, we “only” have a Wii-U, and we don’t have old computer hardware just laying around. Netflix, Prime, Hulu, Google Play, YouTube support our TV. Not Disney+. Looks like we’re gonna do our one week and then wait for a while.
Re:Disney+ hit by technical glitches on launch day by dylanjha on Tuesday November 12, 2019 @07:56PM (#21520059)
> Video is hard to get right, with quirks across many combinations of platform/device/OS/browser version/video card/playback resolution/format features

Video is really hard to get right, a Hollywood-style big bang launch on day 1 is difficult to pull off for any software, let alone video.

I feel for the engineers working there, I wonder what the meetings were like last week, did the engineers know they were not prepared for this?

Re:Disney+ hit by technical glitches on launch day by JPKab on Tuesday November 12, 2019 @09:10PM (#21520572)
Came home today, and my wife had Disney + set up and running. Son was watching the awful Phantom Menace movie, and unfortunately it was working like a charm.

Anecdotal, but let's be honest:no matter the problems, Disney can hire talent it needs. Question is whether the corporate culture there can not end up being shitty environment for engineers.

Re:Disney+ hit by technical glitches on launch day by Mindwipe on Wednesday November 13, 2019 @07:31AM (#21523317)
The actual streaming delivery seemed to go okay yesterday, they have enough CDN peering. It was the authentication services that had issues. Those are fairly common day one problems for lots of online services that are fixable.

I'm not sure some day one capacity issues would justify the enormous expensive of buying NF tbh.

Re:Disney+ hit by technical glitches on launch day by dehrmann on Wednesday November 13, 2019 @12:37AM (#21521404)
> The logical conclusion, of course, is that Disney should've just bought Netflix

If we're playing this game, Apple should buy Disney. YTD, Apple's market cap has grown by more than the entire market cap of Disney.

Re:Disney+ hit by technical glitches on launch day by zzzcpan on Tuesday November 12, 2019 @01:57PM (#21516942)
> which may be Netflix's only prayer

Isn't Disney projecting to get like 10-20% of subscribers compared to that of Netflix in five years? Why are people talking like Disney streaming is such a big thing?

Re:Disney+ hit by technical glitches on launch day by endorphone on Tuesday November 12, 2019 @06:10PM (#21519259)
There's a weird and recurring anti-Netflix sentiment on here that is rather hard to fathom. Netflix demise has been predicted among the tech community for years now. Keeps growing. As publishers pull content from Netflix, that's more money that Netflix has to entice other publishers and to make their own. I suspect they'll do fine.
Re:Disney+ hit by technical glitches on launch day by dewey on Tuesday November 12, 2019 @04:54PM (#21518587)
Because Disney has a huge back catalog that they can use in the coming years (https://en.wikipedia.org/wiki/Disney_Vault) would be one reason for that (and a lot of nostalgia).
Re:Disney+ hit by technical glitches on launch day by endorphone on Tuesday November 12, 2019 @06:11PM (#21519272)
A bunch of old movies that everyone has seen a hundred times, probably have on DVD, Blu-ray, and in all likelyhood mp4 form. Eh. The Disney "Vault" thing seems like it's a gimmick that is pretty threadbare now.
Re:Disney+ hit by technical glitches on launch day by dewey on Tuesday November 12, 2019 @06:19PM (#21519333)
It’s not just about the existing movies. It’s about owning the franchises and licenses to them.
Re:Disney+ hit by technical glitches on launch day by wolco on Tuesday November 12, 2019 @08:35PM (#21520340)
With 10% of netflix customers volume but how many will drop netflix of that number for disney? Disney will do fine so will netflix. Plenty of room for both.
Re:Disney+ hit by technical glitches on launch day by cookiecaper on Wednesday November 13, 2019 @03:00AM (#21521935)
Disney has [more] skin in the game now and will always give their own service highly preferential treatment. This isn't just about Mickey Mouse -- Disney owns many other major content producers. Personally, I've been hearing people complain about Disney-owned content disappearing from Netflix for more than a year already.

I'm sure they'll continue to license something to third-party streaming platforms, but they'll do their darnedest to make sure that if consumers are only going to choose one streaming service, it'll be one they control and operate.

It's nothing against Netflix itself -- they're one of the tech companies I admire the most. But they're stuck depending on relatively-short-term license agreements to offer most of the content that people are willing to pay for.

Whether or not the consumer is willing to pay for multiple streaming services, the media companies are going to be much less willing to make the content available outside of their own little streamer. This means rough seas ahead for Netflix.

Re:Disney+ hit by technical glitches on launch day by mantoto on Tuesday November 12, 2019 @04:06PM (#21518175)
Why would that be hard? Distributing a limited amount of static content around the world sounds reasonable easy to me.