Clearly, they enjoy the content. You don't just stop enjoying things like that.
If you feel streamers are offering a bad deal, don't take them up on the deal and find something else to do. If you want to watch shows your friends and family are watching, take the deal.
I say this mostly because the tech set seems OK with content piracy in a way that they wouldn't be OK with say, shoplifting. I don't see people recommending walking out with a pair of Airpods from best buy because of Apple's ethical breaches.
Most of us on this site produce copyrighted works for money. Many of us are pretty knowledgable about how copyright works, as it's an integral part of our livelihood. So please don't try to promulgate that weird media industry propaganda here.
Also, read what I wrote: "if you want to pirate, fine, but don't act like you're performing a noble act". What specifically bugs me is less so the act - I assume few among us haven't engaged in illegal streaming, paywall bypassing, password sharing etc. - it's the weird contortions people go through to frame piracy as a noble endeavor vs. just admitting they're being too cheap to pay for something.
Commit theft if you want, but be an adult and acknowledge it for what it is.
I guess with other companies I would’ve expected something like that and monitored the time more closely, but with Kagi I expected better - especially since the email offering the new free trial promised “A month on us”, and said “Click here to activate your trial, no strings attached”.
This is not something we intentionally do here, and is a feature of Stripe to automatically renew at the end of a trial if there is a payment method present. It should have also sent you an email about 7 days before it was going to renew.
With that said, I do understand how this may be unexpected. I will look into adding a workaround for this auto-renewal so that we can prevent that in the future for other users. Either way, if you contact [email protected] we can give you a full refund.
Fortunately I already switched to Kagi everywhere...
> I do understand how this may be unexpected.
is the answer, they claim that it is a bug at their partner, and they offer opt-in (not automatic) refund. That's straight up illegal. Also controversial, like, if it's a bug, why isn't the refund automatic in the first place.
How does this make you want to be their user?
That particular reply however is gross and controversial on so many levels.
If you have a bug at a partner, you don't claim that it is intended and "I do understand how this may be unexpected". If it affects multiple users, you don't do opt-in refunds (which is again, illegal, and is a scam if intentional).
> Maybe they're secretly twirling their evil mustaches figuring out how to scam their previous customers
They've just admitted it?
It's also not a scam. If you sign up for a trial that tells you you'll be charged at the end and don't bother to notify yourself.. That's 100% legal, 100% expected and 100% on you. You can argue that it's not a great customer experience.. But again, the engineer understands that.
Yep. That explains why is it gross, controversial, and admits a scam. Which is okay, I guess. I've read much worse. (For example, in this very thread. From the person I'm just answering.)
I was just surprised that someone reading it felt that he needs to give money Kagi immediately. We are different.
> It's also not a scam. If you sign up for a trial that tells you you'll be charged at the end and don't bother to notify yourself.. That's 100% legal, 100% expected and 100% on you.
First, no, it's not legal. Especially with
but with Kagi I expected better - especially since the email offering the new free trial promised “A month on us”, and said “Click here to activate your trial, no strings attached”.
Second, they at Kagi didn't want this (according to what they said). It just happened (again, according to what they said). No refunds tho (again, according to what they said).I do not like to see a helpful engineer being given a hard time.. But that is a worse look for Kagi than I was aware of.
What more do you want? A user complained, they offered a refund and they said they would look into fixing it.
"wHaT iF tHeY wAnTeD tO sTaRt pAyInG?" was just a joke on twisted cartoon scammer logic, not an argument.
Anyone that wants to use Kagi again can click on the subscribe button.
I get it, people love Kagi, I do too. But this is a bad pattern that they should never have allowed on the first occurrence.
Yes they said they are looking into fixing it but it was a soft commitment and they also should think about refunding folks.
This is why companies end up having PR people. An attempt to sound understanding can can easily be scuttled by an unfortunate choice of words. If the programmer had shortened that sentence to "I do understand.", there would not have been a chance to construe an attempt at downplaying the situation.
I will admit that I do have a reflexive allergy to conspiracy theories when people jump way over Occam's Razor to get there with little to no evidence, and saying that Kagi is just a "scam" is firmly in that boat IMHO.
Please consider whether they can authenticate a user based on an HN comment and HN profile. The request for the user contact the company directly makes sense.
> Also controversial, like, if it's a bug, why isn't the refund automatic in the first place.
Have they known about the bug before? For how long? Perhaps it's not an automatic refund because they need to confirm the underlying issue, figure out which users are affected, and only then get management to to sign off on it.
There is tremendous power here.
On contacting support: to your (Kagi’s) credit, Kagi did cancel the subscription and refund the fee after I contacted support. But if I hadn’t been scrutinising my credit card statements for other reasons, I suspect it may have been a few months before I noticed.
[edit: Thinking more: if their ‘no fee if you don’t use it’ policy actually works, I guess I wouldn’t be charged more than the one month. Although that makes it even less likely I’d’ve noticed.]
A bit off-topic, but rather than scrutinizing credit card statements, I find it much better to get email notifications of transactions - that way I can review transactions as they’re made and fresh in mind, and I notice fraudulent or unwanted transactions right away.
Blaming Stripe?
Explaining Stripe?
I have been using Kagi since the start. You guys are doing an incredible job.
Thank you.
So, in this context, they might as well be
As I mentioned in my previous comment, it does not convert IF you do not have a payment method set. In this instance they already had one set which Stripe takes as 'this user wants to renew' and instead decides to not cancel it.
I did mention a workaround we could do, and that's something that we will ensure gets done asap.
Is this even legal? Ok, maybe in the US...
Still, I'd be fine with supporting a sustainable search engine. $10/more is a bit too steep for my liking, though, measured against the utility I get from it.
- It removes ads for my kids, which are going to watch YouTube no matter what I do
- It includes YouTube Music, so I don't need a separate Spotify subscription
- It sends money to creators based on what I proportionally spend time watching, rather than based on how valuable of an audience I'm deemed to be when an ad slot is auctioned
- It is a signal that I'm willing to pay for content, and I want platforms and creators to continue offering that option
I'm a big proponent of paying for things instead of using ad-supported things, so I don't mind paying for Kagi -- but I also have subscriptions and other monthly payments that make me think hard before signing up for a new one. $10 a month for Kagi, $10 for a webcomic Patreon, $5 for a musician's Patreon, $10 a month to support Mastodon.social, $10 a month to Internet Archive, and an assortment of other monthly (or yearly) subs/payments... plus streaming, plus ... it adds up.
Ideally if more people were supporting these things the monthly charges could be less -- e.g., if Kagi had more users their monthly could be $5 instead -- but pricing and getting people to pony up is hard.
I have no problem paying for tools if the value is there, so I minimize my spending in other categories. Every quarter I review subscriptions, switch some from monthly to yearly to save money, cancel some, adjust levels on others.
Kagi needs to not just be worth $10, but also worth ($10 - ads) more than the alternatives.
I only subscribe to Spotify, YouTube and Kagi as "online services". Video media I happily sail the seas for and I don't mind evil megacorps "losing" money on my behalf.
Does that point still stand if it's not the cost of one sandwich, unless you're paying a fortune for a sandwich?
And to be clear by "beyond" I mean some sandwiches cost less than $0.50, and some sandwiches cost more than $200.00
If the choice were between no search engine or paid search engine, then your point is a good one, but that's not the choice here.
I'm a very happy Kagi subscriber btw. I think it's worth the money. I love the personal uprank/downrank feature and Quick Answers personally and get a lot of value from them. But if I didn't use those it might not be worth it to me either.
In Silicon Valley?
Does Kagi only want to sell to techbros?
I live in Mississippi, crappiest economy in the nation. I assume people are thinking they meant the cost of a homemade bologna sandwich or something, otherwise this conversation is pretty absurd.
But there is this one shop selling shawarma sandwich made to fresh bread that costs 3.90€. And that is already a good lunch.
A döner sandwich can cost 2.90€ the cheapest.
Bakeries have baguettes with cheese and ham for 4-5 euros.
If you go to Mitte, a döner can already be 6-9 euros. And that is expensive.
Went to Europe a few years ago and I remembered previously that food prices in Europe were high. But this last time, I noticed they were consistently ~5 euro/dollars less than it would be in the US. I was pleasantly surprised.
It’s only gotten worse here. Typical restaurant entree is maybe 17 dollars. Fast food is now about 12 dollars for a meal. At least in DFW Texas.
This whole conversation has reminded me of the $5 milkshake conversation in Pulp Fiction.
I’ve signed up for the Kagi trial, so far I’m liking it. Breath of fresh air compared to the free ones. Best result, first position.
Kagi builds an excellent product for a very fair price. Direct your ire elsewhere.
I just checked McDonalds in my hometown in Idaho. A Big Mac is $5.99 for just the sandwich and $10.68 for a meal. A Double Quarter Pounder is $8.29 for just a sandwich.
McDonalds is definitely on the cheap side so $10.00 seems like a reasonable estimate of “sandwich money”.
No need to invoke tech bros or silicon valley. Certainly no need to invent a motive.
Granted Kagi is worth it if you search often. But I hate this 'it's only 10 dollars you poor' attitude some people have. Like something an oblivious silicon valley tech bro would come out with.
Not everyone has a cooled mattress, AC, car etc.. "Are all those things only for techbros"?
If sandwiches are $10 for you and not worth much, might I ask you to support my subscription instead? Because when I make a sandwich myself, the costs are approx 0,50 EUR, and that is the type of food I can afford.
It is the same with this 'it is only a cup of coffee' or 'only a beer'. I don't drink beer, I do drink coffee, but when I did drink beer the special beers were lower than the prices of the ones you pay in pubs. As for coffee, it just shows you're from San Francisco or something, cause we got free coffee at work in our culture here.
Moreover, there's enough people in this world for whom $10 a month is a huge deal, and all your comment shows is that you're either unaware of such or simply don't care.
For those who haven't tried this yet: the bookmark for Wikipedia might look something like this:
Name: [SEARCH] WIKIPEDIA
URL: https://en.wikipedia.org/w/index.php?search=%s
Keyword: w
Then, when you want to do a Wikipedia search, go to the URL&search bar, and enter `w` as the first word, followed by the search term, such as `w cats`.Also, you might want to disable the other search engine and portal page features as much as you can. This requires setting some preferences not on the Preferences pages, so going to `about:config` preferences, to set, e.g., `keyword.enabled` to false.
Note that you control the keywords. So I thought Wikipedia deserved a one-letter keyword. But `a` went to archive.org Wayback Machine (which also meant I could just prefix any URL with `a` and a space), while I made myself spell out `amazon` every time I was in danger of unnecessary consumerism.
It's a clever trick, kind of like how Amazon knows that if you subscribe to their Prime service, you might think about Amazon when you're about to buy something online.
The default search results are nice quality, comparable to Google (they use Google as one of their sources for results). The customization is what makes it head and shoulders better than the rest. I usually don't even see Kagi. In my workflow. Combining snaps, ! (I'm feeling lucky bang), and account level raising and lowering, I can pretty much get exactly where I want on the web just from a query in my URL bar that navigates straight there.
I'm ok paying a few bucks simply because it gives the site a means of making money that isn't selling my data or tunneling me into some kind of marketing ML model.
And the results really do feel better. I almost never do the !g like I did with DuckDuckGo, and being able to set my own weights for sites is genuinely great. Instead of some arbitrary machine learning model, I have my actual intelligence to assist with the rankings.
I have been using the free 300 search trial for several months now, and have not found it limiting. In a way, it highlights the strength of the search engine since I devote more time to reading the sites it directs me to than sifting through search results or refining my query. In other words, I am spending less time searching and more time pursuing the fruits of those searches. I am also okay with the idea of using different search engines for different purposes. I have a general idea of which queries will produce good results on DDG or Google, and use those search engines in those cases. I also have a general idea of which queries will generate terrible results on DDG or Google, and reach for Kagi in those cases.
> I'm largely allergic to subscriptions. Still, if I can spend $360/year on Disney/Hulu/Max, I should be able to upgrade my search experience.
I am allergic to subscriptions, which is likely why I am working within the bounds of Kagi's free trial for as long as I can. Once I have used up those queries, there will be a decision to make. Thankfully they are advertising $5/month for 300 queries. It's something that I can live with, even if I do go hog-wild with queries using the model that I have settled upon. Still, I have to get over that allergy first.
This year, they offered me a free 30 day unlimited trial, so I'm about 10 days into that. I've only used 128 searches so far.
What I seem to find is that I use it, get to what I'm looking for, and move on. So it's not really on my mind. But it's subtly refreshing to spend less time fighting search to get what I want.
But I have not objectively done comparisons to try to figure out if it's better or not. It does just seem to work for search, and I use it and move on.
I don't like the 300 search limit, because it scratches my brain - "do I need to search for this? can I find it some other way? should I just use duckduckgo for this search?" But I also don't want to spend $120/year, because I'm largely allergic to subscriptions. Still, if I can spend $360/year on Disney/Hulu/Max, I should be able to upgrade my search experience.