From my experience the far majority of companies want the "following orders kind", or to put it differently: they want you to be flexible enough to be both the independent leader and the great follower when they desire, without any sign of rebellion.
For obvious reasons, this doesn't work. Most of these attributes have some semblance of correlation or causation which makes anyone fitting the above a unicorn. You continuously stamp out rebellion and any sign of independence in teens, you get meek adults who will follow orders and are afraid to take independent actions. Society can scratch its head all it wants, these are the kind of people it trained for.
>Workers tend to underestimate a couple of things: Their value, their ability to work out and improve a workplace situation
I tried this multiple times. It's difficult enough to change things together, now try it in an environment where you're essentially alone. Your fellow worker bees aren't revolting with you, they are far too comfortable and afraid to lose their comfort. Their risk/reward evaluation is screaming "no, don't do this, let them sink alone".
The above works when people learn different things and understand rebellion together does work and it works really damn well, which again, starts all the way at school.
Traditional capitalist companies are not democracies, they're dictatorships, or plutocracies at best. It makes sense an authoritarian regime would want problem solvers but not challengers to the status quo. A cooperative would be the closest to a democratic company.
Anecdata, but I’ve seen this backfire tremendously. My wife worked for a skilled nursing facility. They had 18 therapists (pt, ot, and st). 6 decided to stand up to management and demand a lighter case load, a 3% raise (hilariously low I know), and increased transparency from management. They all got put in pips for various “other issues” and eventually all of them were fired. These jobs aren’t that low paying either ($70-$100k / year), so it’s not like finding a new warehouse crew.
Eventually the place ended up downsizing and eventually merging with another facility. The rumor on the inside is that they never really recovered and saw more attrition across other parts of the organization.
I say this backfired because the employees ended up getting fired. Even though in the end the company ended up not doing well.
I guess my point is that never underestimate the stupidity of management. They will let their companies fail in order to not succumb to employee demands, regardless of how benign they might be.
"Workers tend to underestimate [...] the ability of their superiors to change perspective and collaborate on moving forward."
They do however underestimate the ability of their superior to manipulate them into thinking they have a clear understanding of what going forward means and that said superior will honor that agreement.
Did they struggle to find new work because of this termination, and/or had to accept much worse conditions? If not, this didn't really backfire
Said people problems were there classics : unwillingess to retain key people ; salary inversion ; hanging on to toxic people ; etc.
The way to handle this without backfiring would have been to contact a union about organizing, and let them help with the organizing process. You'd need to get more than 6 people on board, and the employer would fight it, but the organizing employees would have had legal protections against retaliation during and after the process.
As-in, sure, technically they could do all of that but some people just want to work and not take on a huge fight that they themselves may not survive. I'm very pro-union but organizing one sounds miserable and thankless. I want to create software, not herd cats and I assume most people feel the same way. I have huge respect for union organizers and would support them but it's not a simple thing.
These people wanted to do their therapist jobs and they asked for the bare minimum and it was rejected (and the were effectively fired for it), I think that tells you how management would react to a union-effort. You might have legal protection but legal protection doesn't put food on the table.
It seems like they exposed a major weakness. My hope is that your wife and her colleagues are better off now.
Do you feel like they still did the right thing?
For these small market healthcare-focused companies (not really hospitals, not really clinics) they're always barely making money. But it's not because they aren't bringing money in. It's because they're incredibly poorly managed. They're super top heavy, and they always pay frontline staff like shit. It's why we saw the incredible rise of the traveling nurse in the past 10 years (and especially during covid), where nurses could make 5x traveling than what they could with a typical FTE job.
You tell me why a facility would rather pay a traveling nurse the equivalent of $300k per year + fees to the placement company for 12 months instead of hiring an FTE at slightly above market rate, which is more like $100-$120k? It's because they have zero ability to make long term decisions and middle management is completely powerless. Managers in these types of business are 100% middle men. They have no autonomy to do anything. Even hiring and firing takes several layers of corporate oversight.
It seems that there is also a labor shortage for good managers.
If a business is already top heavy, how do you get better managers? The traditional argument would be to pay more and get better talent. This honestly seems like a hard problem to solve.
In other words, if a business cannot be profitable _and_ pay it's staff a livable wage, then the answer is to make adjustments so it can do both, or close the business. Paying staff a non-livable wage, while perhaps making/retaining a profit, is still hard on the business (high turnover rate, constantly retraining new people, etc), and is nearly untenable for the staff (required to work multiple jobs, 1 paycheck away from not making rent, etc).
As a business owner, I know "close the business" sounds ludicrous to business owners, and isn't even on the table, but this so-called "labor shortage" is going to force things to go one way or the other.
Clamping the lower bound of wages may put many of such people out of an opportunity to make some money. In other words, should a summer job for a teenager pay a livable wage?
This, of course, works best if the job is not taking 8 hours a day. I don't see why working multiple jobs, each of which takes a part of the day, should be considered bad; actually, my son worked this way for some time, which allowed him to pass a rough spot in job market in 2020-2021.
Problem being, things today are indicating what is happening is not for the good of employees, but for the good of employers. Which brings with it a whole other slew of issues which disenfranchises the worker class. Which historically is a really bad idea if one's goal is to maintain a peaceful, functional society.
It's why the question of "should X be able to make a livable wage" is one which has to be answered very carefully, as this question is slowly slipping into the territory of "should people who spend most their lives doing what others want be able to afford living". That's how revolutions start.
Yes. Many teenagers of working age are head of household and shouldn’t have their wages undercut by the dependent children of others.
> I don't see why working multiple jobs, each of which takes a part of the day, should be considered bad
Because it makes life unnecessarily stressful. Transportation costs, typically borne by the worker, increase dramatically. It’s more efficient to work a single job, if possible.
Not sure how they’d be priced in SF, but to my intuition that seems out of working homelesss range. In cheaper cities though, definitely.
This is true on an individual level, but I don't believe that there has been much efficiency increase here that has permeated through the industry. There has been no shovel to digger moment that has improved the ability for most waitresses to do their work much more efficiently. I think it's going to happen with self-checkout though (you will still need someone to staff self-checkout).
>Third, we know it's possible to pay people a living wage because almost every other developed countries does it.
But workers are better paid in the US than in almost any other country in the world: https://data.oecd.org/chart/6JwY
Also look up part timers in Japan, and the kind of capitalism there.
If you can't make a profit under reasonable conditions you have a cult, or perhaps a crime syndicate. Or a slave plantation.
What you don't have is a business run by balanced functional adults.
Do you have a strategy of implementing feedback from these highly skilled workers that you have hired, or is your feedback loop pointed at a black hole?
Do you have high employee turnover?
Do you feel like as the boss, you are allowed to sexually harass your staff?
Imagine opening up a shoe factory, finding out that the price of leather was too high to make a profit on leather shoes, and instead of reworking my business to match my expenses I instead demand that the leather be sold to me at a lower price. When the leather providers refuse, I go complain to a bunch of newspapers that nobody wants to sell leather anymore and that we're in a leather shortage.
If your business requires all of its supplies and inputs to be sold to you below market value, then you don't have a business, you have a charity.
Everyone would be able to make a profitable construction business if they got their lumber for free. Everyone could run a department store profitably if all of their inventory was given to them. But sustainable business is about learning how to build a product/service that generates more profit than the costs required to make it. If the initial costs are too high or it's a question of scaling, then that's what investments and/or subsidies are for. But either way, it's silly to try and shame suppliers (employees) for setting their own prices.
Profit is simply income minus expenses, accounting nonsense aside.
The problem is not that businesses cannot make a profit. Rather, its that we've build in worker exploitation into our economy. Our prices should be higher than they are.
Externalities.
This is really a very complex problem and equation. There is also the question of "worker exploitation" in the sense of "is it reasonable to assume a McDonalds cashier should earn enough to support a family?".
In some, maybe even many, cases workers are likely underpaid. However, in many other cases, workers are paid relative to their overall value, but those same workers want to have a standard of living that is simply not practical with the job they hold.
I am unconvinced that this is the reason that businesses don't pay workers more.
Workers are usually paid according to their _replacement_ cost not the value they bring generally. In an ideal equilibrium, where the worker can push back against the employer equally, sure. However, that's seldom the case.
Businesses also push back harder by hiring _definitely_ exploited workers, e.g. in agriculture and meat packing, or by hiring contractors.
Part of "lower wage taxes" would roll down to "less government support", which would theoretically roll down to "more people seeking gainful employment", which would affect the supply/demand curve of the labor pool, etc.
I mean, we've run these experiments. There's no need for "theoretically." You can compare outcomes in countries with more and fewer social programs. Spend a couple hours comparing healthcare outcomes, poverty rates, unhoused rates, etc across various first-world nations, compare that to tax rates and social program availability, and see if you can come to any conclusions.
I will say I have not studied this deeply, but I've also given it much more than just casual thought, so I am genuinely curious to know what your sample examples of successful countries are.
Part of positive inflation metrics is that it was reinforced by cheaper electronics. But what about anything where human labor is involved that isn't outsourced to low wage countries?
Reasonable conditions of today include supporting wealth inequality (ridiculously top heavy salaries) to the point of being unstable.
Sometimes you do just need to accept decisions and move on. Or find a middle ground.
I did this once back when working crap jobs. I knew I had leverage because the store was having issues hiring anyone to do the work so I utilize that leverage to try to negotiate a raise and control of my schedule.
Which I got… well sort of. The raise the the most pathetic I ever got, and I was told “that’s all the computer will let me give”.
Regardless though, I had successfully negotiated something, sadly it didn’t matter, despite slightly bumping my pay and gaining better control of my schedule, corporate came down with an idiotic merge and a plan to get rid of all full time employees that backfired, and they all left.
Suddenly, the manager begins to shift more and more responsibilities to us, to the point where I control what days I work but I am now working 12 hours nights because the only other people good at their job left.
After one night, I said fuck it and just abandoned the job, didn’t even give any notice, and I never felt particularly bad about it. Surprise, the genius moves pulled by corporate ended up pushing the company into bankruptcy.
Most businesses are balanced somewhere between the two extremes, although I suspect in the US businesses tend more towards hierarchy.
The "labor shortage" is a symptom of a hierarchy culture that has become too rigid. Workers are supposed to know their place - which is at the bottom of the hierarchy - and are not supposed to expect a more equal power distribution.
The fact that some businesses would rather die than relax their grip on power differentials shows how dysfunctional and self-harming this culture is.
Everywhere else, I've heard both a near universal reluctance for executive types to take any kind of pay cut ("we can only go up"), and a near universal reluctance for anyone higher in the hierarchy to earn less than their subordinates, no matter how rare their skillset. Which also creates the massive bureaucracy problem where everyone wants to go into some form of management or pseudo-management, and no one is able to prove whether this was at all beneficial for the company as a whole.
I even had a personal experience where HR was describing a new career advancement strategy, confirmed developers were paid under market rate, but bluntly said "no, this doesn't mean we'll increase your salaries right away". I was more surprised people in the room didn't react with disgust at this obvious "haha we got you by the balls" move.
What actually happened is more complicated. There are few traditions of a huge press expose.
The executive MIGHT get a pay cut. Or they might take a pay cut, but the company ALSO steers a fat discretionary contract to the CEO's brother in law, with a different last name.
Not a uniquely Japanese stitch up, but that's how it's done.
Or, they might be perfectly honest. And outside appearances are exactly what happened.
The tl;dr of doing business in Japan is, you NEVER know the full story. Unless a personal relationship clues you in. Personal relationships are E-V-E-R-Y-T-H-I-N-G. Particularly because everyone lives in Tokyo.
1) the supervisor is responding to their own bad work situation from above, and since they don't know how to do that, the bad supervising strategy is their adaptation to a bad situation.
2) the supervisor is just plain not good at being someone's boss, by temperament or aptitude, and they may know at some level that they're not good at it but don't appreciate their direct report telling them the specific ways in which they are not. However politely and respectfully it is put, if the supervisor knows they're not good at being a supervisor, then being told by the person they're supervising that the situation is not working, just makes them mad.
3) the supervisor believes that their direct reports need to be cowed in order to be productive, and they respond to any feedback of the sort you describe by taking it as a challenge which must be beaten down.
In fact, almost the only times I have seen management's attitude really change, is when they have too many people leave (although even then, sometimes they just aren't capable of managing well, and cannot seem to improve). Most often, leaving for a better job is the best way of communicating that the situation needs to improve.
In large organizations, obviously case (1) above is the most common, and in small organizations (2) and (3).
Path of least resistance. Changing an organization and/or employee organization (union or otherwise) is essentially a full time job and I already have one of those. Why would I stay and fight what will almost certainly be a losing battle when I can just leave AND make more money?
I'm very pro-union and employee rights but I've tried to fight this fight before. It was draining, thankless, and ultimately unsuccessful. I wasted years "trying to change the company", I should have just moved on.
Often the person best suited to lead organizing employees is not an employee. What I mean by that is programming (or insert your profession here) and organizing people are two very different skillsets that not everyone has (I would go as far as to say few do).
> Freedom and power come from realizing that you already have it.
Reposted to emphasize. Improving a worker's condition is often cheaper than replacing him.Varies by company, but IME, bringing issues of pay and stuff up are often hit with the standard "we consider raises in November" or whatever arbitrary time period they've chosen. Then they're shocked when people leave.
If you're in a bad job and can afford to leave, without knowing additional information, you probably should.
In all my experiences ranging from the trades (construction), investment banking, and software development, the overwhelming consensus as I have understood it, is that companies/managers/presidents/etc want you to be that good worker bee and not step out of line.
Good leaders generally respect you if you can show those skills you mentioned, in the context of the narrow band of their work.
A previous manager I had said the following (in regards to hiring lower-level management positions): "we love ex military folks because they're good at following orders and not taking an independent approach to a problem" i.e. they're drones in this respect.
Include more worker protections, something akin to what many European countries have done and I think we'd find ourselves one step further towards a more harmonious/happy society.
Yeah I'd agree especially for example a company with constant short deadlines. Complaints about the short deadlines and making a big fuss about it is not going to work as those deadlines are imposed by someone with ultimate power in the org. In their mind you're just a piece of dirt under their shoe, someone who cranks the handle and complaints are not welcome.
If you're in an org where something like this is happening it's often best to move on to another job. Trying to make any sort of change in these orgs is like pissing in the wind.
They don't care and will often fire you as a trouble maker.
Just move on.
https://sv.m.wikipedia.org/wiki/Lagen_om_anst%C3%A4llningssk...
There is also the collective variant of this, which is _unionization_. It's hard to do, but still much easier than every one person in a workplace "uplifting" themselves, and possibly facing retribution or termination. The overall outcomes are more promising - again, on the whole.
Indeed, we aren't taught these self-administration and collective-self-administration (autogestion) skills. Paradoxically, we mostly have to teach ourselves that - at least collectively if not personally. When this happens, from my own personal experience, the rewards are quite significant - emotional and material :-)
I’ve seen this backfire in “less prestigious” jobs too. The advice I was given was to work your way into a position of leverage within a company and then do this. But I learned that finding a company who will pay you what you want outright is a better strategy. You will be infinitely more respected and trusted.
> Their value, their ability to work out and improve a workplace situation, and often also the ability of their superiors to change perspective and collaborate on moving forward.
This just is not true for so many jobs. Middle management in many industries (hospitality, personal care, child care, etc.) are not empowered to have these sorts of conversations and the only option is to quit, or be fired.
Edit:
My first sentence is out of place. What you say is obviously true to a large extend. The second part of my comment however as well.
Most workers will have to deal with an adversarial manager. Most will need a union or some kind of collective bargaining.
Yes, you did mention collective bargaining. But collective bargaining is much more important than having leaders^H managers that respect you, or relying on your own individual gumption and confidence. Maybe they respect you but it’s often their job to keep you in your place.
but
> almost always comes down to (at least seemingly) bad management
So this solution, while it sounds wonderful, doesn't seem to follow the problem.
[1] https://www.thesouljam.com/post/the-ugly-truth-about-the-edu...
I have several first hand experiences where a core developer (or original inventor) would leave the company after being refused a raise or a promotion only to be replaced by two or three less efficient (but not cheaper) developers. And we are talking supposedly ration and egalitarian IT companies here.
In the end you just have to accept that below a certain level you are not part of the "in" group and the "in" group has no interest in your opinion. They are only interested in what benefits them.
Negotiation of every form (whether it is for buying a car or a trinket at the flea market or for pay or promotions at work) only works when the option of walking away from the negotiation is also a viable option and both parties know it.
For someone who is independently wealthy and can walk away from the job any moment, there is great power in negotiating their way up. But one must be ready to walk away.
For us regular people who need a paycheck, negotiating with current job is very risky. It's much safer to find a potential new job and negotiate with them before accepting it (when you can still safely walk away).
This reads like we are conditioned since a very young age, but it's not true. Large corporations design their basic training curriculum precisely for this.
Standardised levels, responsibilities, and wages, also remove leverage from individual workers, who are left with collective bargaining, which is harder to achieve.
Good people really don't have much of a choice other than leaving crappy jobs.
When your asking for more but 99 of your colleagues aren’t the answer is usually “no, because no one else is complaining”
It's against "the system's" interest to teach these things to any useful degree.
At the bare minimum the institutions that are responsible for the bulk of the teaching in our society would be making their own jobs harder if they taught that stuff.
If? So people without these skills deserve no respect? Seems like a toxic workplace to me. We all have our strengths and weaknesses.
When people are in unacceptable work situations, which almost always comes down to (at least seemingly) bad management, lack of respect and low wages, they tend to avoid the issue either by leaving and finding a better place or by trying to level up if they have the guts to change anything at all. Often they try and suck it up, which leads to all kind of issues down the line.
There is another way, which is negotiating and clearly stating one's goals. Workers tend to underestimate a couple of things: Their value, their ability to work out and improve a workplace situation, and often also the ability of their superiors to change perspective and collaborate on moving forward.
And it is understandable. We tend to get taught how to be good worker bees. Reading and writing, math, discipline, shallow/propagandized politics and skills that prepare for work.
But we aren't taught how to negotiate, question authority, organization (the real kind, not the following orders kind), collective bargaining, solving conflicts and compromising as equals etc. These are _essential_ life skills.
Good leaders respect you if you have these skills, they love to solve problems and improve situations. And it can have powerful long term effects on a workplace if you become active. Freedom and power come from realizing that you already have it.