It's the lack of search that differentiates Shopify. You get to hear about the shop itself, instead of wanting a product and searching for the cheapest/best. This latter behavior means you'll always end up finding drop shippers or asian sellers. While in the former you find a merchant that you like, trust, feel has a good reputation, and you don't mind purchasing from them even if they don't have the best price (mostly because you can't easily compare the price).
You have to experience trying to sell on Amazon to understand that their policies forbid quality markers like stating patents. The entire system is rigged so that people who design and make products can’t even differentiate from the knock offs.
Amazon needs the competition so there is someplace on the internet where domestic manufacturers can have a leg up.
Can you expand on this? Do they have rules that stop you from saying things like, "Patented Blozzle Technology prevents the widget from snagging on gadgets" or listing a patent number in the description?
Amazon, much like a judge and jury, will not find your "clever loophole" interesting, and will deny you. Even if you have done everything to the letter, they may still ban you should they have their reasons.
Having worked for a firm that attempted to publish applications to the Amazon app store that would have in some sense competed with their own (reading app), we had an experience where we did everything to the letter, our app would be "approved" but would magically be unavailable for download when we attempted to download it. Some form of hell-ban applied to the app store.
Our C-Suite had previously sold a firm to Amazon and had a rolodex of high-level contacts at Amazon who all went from "good friend" to "cold shoulder" when asked if they had any clue or guidance from their former colleagues.
They are a shifty, immoral firm.
there would be third party scrapers to compare prices. I don't think you can really solve the problem of poor quality dropshippers, except if the platform mandates a return policy which doesn't cost the user.
Someone needs to solve the (common Indian name @ gmail.com) problem. Preferably, Google/Gmail would solve this. But my email gets signed up on a daily basis to new services.
You might need to make it more unique if someone else had that idea.
Everyone uses my (real first name / not my middle name) email for all sorts of receipts. I've received African tenant agreements, some dude's Intel payroll document, all sorts of shit.
Your company is another company's feature. As in, you are trying to build a business, on something that is an afterthought, tiny feature for an existing company to add.
(Disclaimer: employee)
That, and I hope this arrives on desktop, I dislike shopping on mobile, makes it hard to compare and verify a product isn't cramp from ali.
Edit: you might find this article about the differences between the Shopify and Amazon ecosystems interesting
I’ve moved on from shopify but still use the app.
Amazon's total dominance of online shopping is because of their logistics network and having more than one company providing fast inexpensive shipping is good, it means people have somewhere else to go if Amazon gives them a raw deal.
My experience is that all the shops are non-Shopify 'branded'. Some are on shopify.com subdomains if they haven't set up a custom domain.
I do not think this is true. I don't know the % of shops that are drop shippers, but I do not think it's the majority. Most Shopify merchants are selling things. A lot of stores are Shopify stores that are on custom domains and unless you look at the source, nothing tells you that they are a Shopify merchant. I know of RPG and Board Game publishers and designers with Shopify stores, a local coffee shop and coffee roaster is a Shopify merchant, food companies, etc. There are companies that that have IPOd that started as Shopify stores selling their own things; Which is really cool.
Unless they are doing a headless integration, the Shopify UI is very easy to spot. For me this has started to become a signal of shops to take great caution and best to avoid.
If not during shopping, then once you add the product to the cart, it is very obvious.
Interesting, I've generally felt the opposite. Do you feel it is as bad as Amazon? Do you have some examples of Shopify shops that are particularly bad?
Pretty sure as I understand it that a lot of that dropshipping crap from alibaba kinda petered out with those massive shipping container delays
The best way to respond is to build tools that allow the market to bring high quality shops to the top, and lower quality shops that provide poor customer service or fraudulent products to be suppressed. In this way, the consumer benefits through the consumer experience of others.
Shopify is a little too close to their shops to be able to provide this type of tool, because they have the obligation to support each and every one of their shops.
Third party search engines, built to support the Shopify platform are able to implement these types of tools and bring a user curated shopping experience to shoppers.
So, you're right in that a search bar can shine a spotlight on the dark corners of e-commerce, but that doesn't mean that there aren't ways to create a better experience.
That's exactly what my startup [1] is making. We have 395,000 shops at the moment. Love to hear any feedback.
We appear to be working on solving the same problem! :)
I had a chance to use delomore and you're off to a great start... Just finding the shops to index is certainly a challenge. When we search for an item like "Oxford Shoes" the search returns are for all the shops that may sell shoes, presumably oxfords.
Are you also building out the ability to return individual items that match the search query? In order to be a functional shopping search engine, users will want to be able to view and click on relevant results, and not just the shops that might sell the items.
We have built a search engine that indexes 100 million items from 140,000 shops... We are currently returning product cards from relevant results for the search query, and we're working to help shoppers find the exact item they are shopping for, and compare against other items from other sellers...
we are https://vendazzo.com/
daniel
I'm sure there's people doing market research out there who don't really give a damn about any of that but I'm curious as to how you build out your search functionality if it's not that?
I go to the brand/manufacturer website directly and buy online there if possible. I feel that's the best way to get what I am intending to buy, even if it's not the lowest possible price.
By Shopify building out their fulfillment network, this will help close the gap between the product offering from Shopify shops and Amazon. In the end, the shopper will get a better shopping experience by shopping directly from the independent shop, because they can control the customer service experience, and not a third party that sits between the shopper and the seller.
We're extremely bullish on independent online shops, and we want to help them get as much traffic as possible. There are a number of reasons for this, but it all comes down to, we want to help shoppers support their local communities first, and if that isn't possible, then help them choose where their money goes.
We'd love your feedback. Check us out at https://vendazzo.com/
daniel
Better quality for a lower price? Don't we all want that! I wish them luck on actually pulling it off.
Comparable service? My experience buying from Amazon is a nearly 100% rate of telling me my item will be delivered on a certain date, and then, the day after, saying "We're so sorry that unforeseeable circumstances (really?) have resulted in the late delivery of your item. We hope the date wasn't important! No, we do not offer any compensation for late deliveries. Please suck it."
Anyone remember eBay?
*shrug
As a buyer, I'd love to spend more with not-Amazon and get comparable service.
I'm increasingly disappointed with Amazon. It's full of knockoff crappy products with unrelated 5 star reviews. That eroding trust in Amazon is pushing me to smaller brands who have a face and stand behind their product for key purchases. This move by Shopify will just accelerate that transition away from Amazon.
Just waiting for the search bar to shop every Shopify store so I have a viable alternative to Amazon to buy whatever I need.