This is why I'm worried by - no, I hate - the automation of bureaucracy, governmental and business alike. Software is giving bureaucrats the perfect escape hatch. "I'm sorry, but The System won't let me".
The System won't let a low-level clerk fix the mistake some algorithm made. You escalate to the manager, but The System won't let them do it either. If you're lucky, maybe they'll try to escalate to the main office on the other side of the country, someone there may or may not be able to fix the issue. If you're lucky. If you're not, the manager has a perfect, non-offensive way to refuse: "I'm sorry, The System won't let me".
Here on HN, we all know how The System works. A bunch of half-assed business logic, wrapped in a bloated webapp, developed by some outsourced team of code monkeys, who on their good day mostly care about playing with the newest JavaScript fad, inflicting yet another round of suffering on thousands of employees and millions of customers. One of those broken business rules blows a fuse, your debit card gets locked out, and there's nobody within 200 kilometers of you with the access rights to clear a flag. And no, the devs who maintain The System don't have them either; they're just monkeys in the outsourcing firm that was the best at underbidding on the tender.
(I'm totally not talking about my wife's bank, that managed to spontaneously block her card and on-line banking just before weekend, and took a lot of fighting to undo its own mistake.)
> Luckily my agent was able to call the new landlord, we all got on a call, my agent, my friend, me and the landlord.
That's why we need to have people in the loop. Empowered people. To fix the mistakes, file down the corner cases.
Automation of corporate bureaucracy is trying to fit everyone into well-defined and heavily optimized flows, whether it makes sense or not. If you fall off the assembly line, the gears will crush you.
Kafka would be proud. Or horrified. One of the two.
In the parent story, its in everyone's interest that the person was able to sign the agreement. Saying "the system won't let me" to screw him over makes no sense. There will always be overrides or discretion involved.
If anything an automated system would help people from getting screwed over. If you check all the system's boxes and someone still doesn't want to rent to you, maybe he's being biased based on a protected class. Without automation, someone can just make something up or just keep you in limbo or sit on your application
I've been rejected/failed/banned by an emotionless machine a handful of times, and I don't know that anything else has made me feel quite so hopeless. I like to think a similar knot in my stomach keeps me honest.
Thankfully, one of our fundamental incentives as a property management business is to get more quality tenants approved for more apartments. If there are high quality renters qualified to sign a lease and fill a vacancy, mistakenly rejecting them directly impacts a landlord's bottom line. So we're motivated beyond altruism to get this right, which is important.
Along these lines (and perhaps surprisingly, relative to the automation in the post), our income verification product is decidely not fully automated. Non-salaried income reporting can be extremely tricky, and we've run into a number of renters with reliable income on a monthly basis that doesn't fit neatly onto a bi-weekly paystub. In those circumstances, we work with them manually to sort out how we can best present it to landlords on an application.
It may not have covered this example, but it's a good reminder of the reasons why this kind of legislation exists.
https://ec.europa.eu/info/law/law-topic/data-protection/refo...
(edit - grammar)
Even if you don't understand or can't use (to your advantage) the rule on automated decision-making, you can still insist that data processing be "fair" - fairness is one of the fundamental rules of EU and UK data protection law, including in the current EU and UK GDPRs. Learn your rights!!
However, to get that learner's permit required her to take a couple written tests. We were told she would have to retake those tests because the software had them down as expired. Then when she went to take the test, they told her she didn't need to because she had already taken them! Our second visit they finally sorted it out but we had to wait multiple hours while they got managers involved to assist us.
There was no direct way to contact anyone on the website and the person I spoke to at the physical office told me to contact the state headquarters. After multiple calls and emails I finally got ahold of someone involved in the website... who completely blew me off.
Every year when my registration came due I'd give it a few more tries, hoping to avoid a trip to the office. Finally after almost a decade I got someone to actually fix my account. Even then they didn't admit that anything was wrong on their end, they tried to gaslight me and pretend it was working this whole time.
This was enraging and the only cost was some inconvenience. I'm terrified of this happening with a critical service.
In the US, I don't believe any credit agency has insight into my personal bank accounts re size (I think?) or when things are paid to whom they are paid or the like (pretty sure about this). they know about my debts, but unless the landlord puts me into collection, I ca't imagine a reason for my rent appearing on the report (it's been a while since I looked at one, but dont remember seeing them)
I don't think is common practise in the U.K, but I asked around and lots of people told me it is more common that the larger agencies ask for it, plus it was for an apartment in a very competitive development so I feel like it might have been a forcing function to reduce the amount of applicants but that is speculation on my part.
A potential employer once also wanted statements - I think 6 months' worth, and I did the same. HR pushed back but legal backed them down rather quickly. I think these people ask because most just comply without question.
WTF.
That's a crazy practice. Paystub maybe, but bank statements? My gosh.
Unrelated rant but the reason I've been looking is my current landlord has taken over 35 days to send me a renewal contract. Go figure that 10 minutes after texting him I'm going through the credit check for a new apartment he sends me the updated document.
Before I got my place there were 3 other apartments in the same complex I verbally agreed to and then agent called back to say it had been taken. Not sure if you've rented in likes of London, NY or SF before but the competition can be intense.
Look it sucks that I had to do that, in an ideal world we could have done what you said, but I valued getting the place over my reservations of handing over bank statements.
You won't.
Many companies - utilities, landlords, hospitals, and so on - simply won't report anything unless it is negative. The negatives are usually sending something to in-house collections, a collection agency, or filing a civil suit to get the money.
Loans, in general, will report. This includes credit cards. Some of the buy here/pay here places won't report, though, so you get no help on your credit.
[1] What I mean by "live within your means" is to simply do things like pay cash for a used car, rent an affordable place, and simply pay your bills on time.
What's wrong here isn't the idea that "the rules" could be applied evenly to everyone (that's actually a good thing). It's this kind of incredibly narrow requirement on housing where landlords get to dig deep into your financials to the point of knowing when/how you paid for things.
That's gross, and should not be allowed. It's almost certainly a part of many people's vicious cycles into poverty. It's also, as far as I know, a really recent development and part of the general trend towards more and more invasive surveillance in daily life.
I recently wasted a good 10 minutes trying to reach a flesh-and-blood consultant of a phone company, and I actually wanted to buy stuff from them. I just needed a human to make sure it's on the record I'm requesting a non-default service (FTTH Internet with external ONT, so that I could swap a proper router in place of the piece of garbage they normally provide).
Their fancy bot actually understood what I wanted when I repeatedly said "I want to be connected with a consultant" - it kept replying, "I understand you want to talk to a consultant; before we do that, can you tell me [insert some random idiotic question]?". I almost blew a fuse there. I only persisted because for technical reasons, I couldn't go with other providers.
Could be that OP is a freelance author and is paid depending on when stories are picked up, or is contracting for multiple employers and has an irregular payment schedule depending on their invoicing.
Not everyone conforms to the same set of employment/fiscal assumptions we (here meaning "educated white collar US tech workers") may have.
I get paid “on or around the 20th” every month. In some cases it’s earlier (if the 20th falls on a weekend I’ll be paid the Thursday before that weekend), and on those occasions I paid the rent before the 20th.
I like to manually pay bills where I can as I will then write them off in a ledger I keep, especially for rent as I tend to balance everything when I get paid.
Also, and very important point here, the previous landlord, my friend, did not care at all when I paid rent as long as it was before the end of the month.
Also by using Faster Payments bank to bank transfer my friend got the money same day rather than +/-3 days like direct debit. Again he didn’t care, but it was a nice benefit, right?
For instance, what happens if you lose your income for whatever reason? Your paying irregularly might as well be proof that you will immediately be unable to pay rent in that case. Now, this may not in fact be true (perhaps you have lots of liquid assets but want the maximum amount of money invested at all times, and that was fine because your landlord didn't mind), but you can see why this is a red flag.
Payment was always before or on the 20th, in 3 years not a single rental was after the 20th. I am sorry I am not fitting your curve neatly.
I mentioned somewhere else in this thread bank-to-bank transfer like the ones I was making are through the Faster Payments network which means they reconcile same-day - I don't know if their software was checking for pay on just the 20th, or if it was docking me because the pay was irregular, but there was some naive logic in there somewhere.
And on an extremely serious note, I am utterly terrified how many people treat, "Well the AI/algorithm says xyz, it must be true. Got to believe the math/data." I'm not kidding, that's my fear. People blindly follow the almighty algorithms. It's just another form of religion and worship. And even more seriousness, atheists are fantastic at rationalizing their blind dogmatic worship over algorithms.
I was previously living with my friend, and we had an agreement I pay sometime before the end of the month. He gave me a contract and said you'll need this, just because when you go to the next place they will ask you for your previous contract. He found it online, it was boiler plate and we agreed verbally I pay him whenever during the month. We we're really good friends, and I lived there for 3 years without a single issue.
Then when I tried to rent a new place, the agent asked for lots of details, that we're then passed on to a referencing agency. I gave them all they needed. I have a maxed out credit rating on the 2 providers I can easily check in the UK. My salary was 4x the yearly rent. And the referencing company failed me.
They failed me because I didn't always pay the rent on the 20th of the month. Now granted - that is what my contract said, but it wasn't the reality of the situation.
Of course the referencing company never asked me about this and just stamped RISK on my profile. They said they couldn't override the software - which I don't believe at all.
Luckily my agent was able to call the new landlord, we all got on a call, my agent, my friend, me and the landlord.
The landlord laughed on the call and said how stupid that was, and approved my application. The call lasted 1 minute and 28 seconds.
I have a deep knot in my stomach about where all this software takes us. In the pursuit of scale, we lose all sense of nuance and humanity. I was lucky in my case, but I know others aren't. It's going to cost us dearly.