Their support has been useless when I asked about this, insisting that their approach was perfectly secure and that their other customers don't care:
> We have now more than 85,000 companies from all over the World who have accepted and agreed with our Terms and Conditions and I am happy to say that we have never had any issues with these matters.
If I may, an off-topic question. I am completely unsatisfied with any addressbook software and have been looking at a ton of CRMs for personal use. I would prefer something open source, but anything self-hosted would do.
The one feature that most CRMs are missing is CardDav and CalDav syncing. I need my contacts on my phone. Do you know of any opens source or otherwise self-hosted CRM that supports CardDav and CalDav for contacts and appointments?
Thank you!
Any recommendations?
My most recent attempt a few weeks back (following the debian guide in the GH repo + a few fixes on Stack Exchange) resulted in a page that lets you 'register' your first account but for some reason does not load any page. It just appears to either infinitely load or returns nothing, not even an empty HTML file.
I'm sure the hosted offering is great, I'd rather not invest any more personal information onto someone else's servers.
OT -> At some point I'm gonna get up the nerve to crack open a F# giraffe site and write up a small Personal CRM site.
I would want to track things like name, high school graduated, favorite color, name of dog, relationship to me, relationship to other people in the site, reminders to write them a letter every X days, 'on deck' lunch dates I need to plan, etc. Something like a mobile web-ready email-reminder enabled Farley File (https://en.wikipedia.org/wiki/Farley_file).
With notebooks, tags and events.
For customers I have single template in form of definition list (html's <dl> under the hood):
- principal contact:
- address:
- service until:
[1] https://notes.sciter.com GitHub: https://github.com/c-smile/sciter-sdk/tree/master/notes
Thank you!
Thanks for your feedback! I just want to mention that Wobaka is $49 for all of your team, not per user. So if you're more than 3 users it's not more expensive :).
Pricing is a form a bike shedding. You can spend an infinite amount of time worrying about it, and there is no one right answer.
But one thing that a fixed price of $49/mo regardless of team size will do for you is put a hard cap on how much you will work on closing a single account.
Even assuming a very sticky product, by fixing the price your guaranteeing a whale isn’t going to show up in your inbox, promise the world if only features X, Y, Z existed, get you running in circles chasing that ghost, and then disappear without paying a dime, leaving with a pile of code that adds no value to your true customer base.
This pattern is extremely common for small companies that dream of being the next Enterprise SaaS, and the big companies with high probability will never buy from you, but will have no problem dangling carrots that waste your extremely valuable cycles.
Fixing the price is a very overt way to maintain focus and declare that you are going to own your own feature set and build the product you want to build, take it or leave it.
As a sole proprietor this is the safest way for you to grow your company at this stage.
Ignore all pricing discussions and just focus like hell on features that increase your SAM (the number of customers who could actually use your product), your reach (the percentage of your SAM that know you exist) and your conversion (the percentage of people who know you exist that ever actually pay you money).
Also remember that when you start out, the customers you have are not always the customers you want. The low monthly price is a great way to say, tell me what you like and don’t like, but don’t expect me to move mountains to build something special for you.
Also, Basecamp: https://m.signalvnoise.com/why-we-never-sold-basecamp-by-the...
You should reconsider this pricing model because a client of any considerable size is both able and willing to pay for a product that is financially stable. $49 won't keep the lights on, and the fear of investing time and data into a system that won't survive financially due to poor pricing might scare off some potential customers.
People who spend time worrying about what could go wrong don’t make good business operators. The truth is, when you get a business off the ground so many things go fantastically wrong and so many go fantastically right and you’ll have not anticipated any of it.
Let the person who built this CRM focus on the only thing they really need to worry about: building an awesome product and getting people to pay them for it.
Don't you think it's a just little premature for that scale of thinking? I mean, they just got the thing posted on HN.
$49/m is just so obviously underpriced that it rings alarm bells - how could that possibly be sustainable, will it still be around in 6 months?
CRMs are usually ridiculously overpriced.
The company is just me and I'm not trying to land huge customers. Therefore I need no marketing or customer support team. I'm building it for myself and other small businesses. I think I can make that sustainable. I also have no interest in being acquired so you won't have to worry about that either :).
Setting expectations and putting people in the right funnel is not. Especially if it’s a cheap change like adding a button.
I built an eBay feedback reminder (that's had over 15,000 paying users over the course of its life).
Here's the thing: eBay already sends feedback reminders and people pay to use mine anyway because of some minor differences (and then there are customers who don't know eBay sends feedback reminders).
Pretty much every nay say anyone who hasn't succeeded in business could give you is total fluff.
1. up to 10 users: $49/mo
2. 11–25 users: $99/mo
3. 26–100 users: $199/mo
4. 101+ users: call me
EDIT:
As anyone who has tried to buy a CRM will know, these prices are crazy low. Which is a good thing!
No, no it's not. CRM is incredibly valuable to any business and if your software provider can't sustain it's own businesses because they charge too little, the last thing you want to deal with is switching costs (direct costs and hassle) when they go under.
Better make sure they don't then so you won't have to support a large company that signed up because of the low price.
I was first introduced to this concept by a colleague who was going to serve customers manually instead of us programmers automating it. I said he was going to have a major issue when lots of people sign up. He replied "That is definitely a problem I want to have, I hope I get completely overloaded, because then we have the money to automate it".
I guess it is related to Paul Grahams "do things that don't scale", but "problem I want to have" is broader.
Since then I always evaluate if certain problems are the ones I want to have, because then I know I can postpone them.
I think you are missing the point that in this case you _don't_ have the money.
And they don't sign.
And it turns out what you worked on for them isn't something other customers of their size really quite want. But if you jump through these hoops...
If they are your customer, there's no more hoops to jump through.
I don't see the problem you are describing here.
You don't renegotiate from $49 to $60,000...
a lot people seem to forget that there's a lot of b2b on the small-to-medium size.
They blogged (alas can't find the link now) they did that deliberately in order not to be beholden to larger customers, they wanted to treat all customers equally.
From memory, their logic was that even if you decide to treat all customers equally, if you have one customer with 1k seats paying $30k, and another with 1 seat paying $30, you'll just end up treating the customers differently, it's just human nature, and there's nothing you can really do about that.
> Start your 7 day free trial now. After that it's $49 per month, total.
How about clarifying it to something like:
> 7 day free trial: after that unlimited users costs $49 per month. That's for your entire team!
Something that brings home the point of how much of a difference this is compared to the "per-agent" pricing that's pretty much standard.
I'll leave it to others to decide how viable this pricing is :-)
EDIT: Also, just wanted to let you know there's a typo on https://wobaka.com/#/sign-up
> That's a total, no matter how many people --> your <-- are.
If that is the case, can I ask why you are not mirroring the pricing of your competitors more? If you're not competing on price, what are you competing on?
I'm competing on making a CRM that's actually enjoyable to use and not just a way to keep track of your sales team :).
[0] - https://www.nutshell.com/pricing/ [1] - https://www.nutshell.com/security/
1. Estonia company creates some issues for corporate clients. 2. Form fields jammed together & tiny & harder for older users. 3. Not much going on in terms of automation, A.I. or triggers based on contact activity.
Again, much to say, but those are few.
You mentioned they need to track inventory! Are they looking to do that across multiple sales channels?
I built Trunk[1] which would centralize their inventory and sync it in real-time across everywhere they sell (e.g. Etsy, Shopify, Faire, eBay, Amazon, Square, Squarespace, etc.). If they also need to track their bundles/kits, Trunk can do that too.
Feel free to visit the website and chat with me (bottom right icon)!
The Wobaka "screenshots" are also obviously fake, but there is enough detail that they still give me a clear idea of what the intention is.
[1]: https://training.kalzumeus.com/newsletters/archive/saas_pric...
What we already have: An app that is used by 100000+ active users to manage their contacts and put them into groups.
What we want to add:
Each Group would have a Tree of States
Each State would have (full HTML) Email Templates that you customize with our mobile editor
You would be able to send template emails from your phone and track email opens and link clicks, and get notifications.
Each “email open” or “link click” can move people into a new state, from 5a to 5b so to speak. Of course, primary states would have names.
You would also be able to place calls and take HTML notes on each contact, which can include images etc.
The CRM would let you see at a glance who is in what state in the pipeline (actually, a tree).
Also, business card scanning that saves contacts in bulk, then you categorize them based on Group
We may also, later, want to add other features, such as “countdown” graphics and other widgets to the templates, and tasks for teams.
Charging
In your experience, what would be a good market clearing price for such a CRM? You would be able to do everything from your PHONE, rather than having to go to your computer. Do you know of a CRM like this? Or even an app that an track email opens? I only know NewtonMail maybe.
I was thinking of charging $20, $50 and $100 a month plans, for 200 emails, 1000 emails or 10,000 emails per month, respectively.
I used to use it as a customer and was a consultant for it until a lot of the work in that area started drying up.
Seemed to be the CRM of choice in 2010; nowadays, Salesforce, ServiceNow, and Zendesk seem to be the frontrunners in that space.