Re:Show HN: I made a CRM system to make sales fun
by nightski on Monday August 26, 2019 @12:59PM
(#20801496)
Couldn't they choose to not be beholden to larger customers regardless of the pricing? That seems like a business choice that is independent of the pricing model.
Re:Show HN: I made a CRM system to make sales fun
by adrianmsmith on Monday August 26, 2019 @01:10PM
(#20801626)
Alas I can't find the link, it was a really great article, I've just spent about 10 minutes searching for it.
From memory, their logic was that even if you decide to treat all customers equally, if you have one customer with 1k seats paying $30k, and another with 1 seat paying $30, you'll just end up treating the customers differently, it's just human nature, and there's nothing you can really do about that.
They blogged (alas can't find the link now) they did that deliberately in order not to be beholden to larger customers, they wanted to treat all customers equally.