yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left

At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.

i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.

heck, there's even a ticket if the office toilet is clogged

I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.

Were there tickets for tickets too?

Yes, plus let's close this ticket and open a new one so that the KPIs look solid.

What does your company use for ticketing?

Just spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.

Ah! You must be that energy harvesting mouse company.

If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.

In some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc.

I'd rather have tickets for everything and full transparency except for confidential info.

Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves.

Well if they use VPN point to point connections managed by AWS they'll get an email per week until they die for each VPN instance from AWS that they need to put in trash so I understand them.

Well there is the UFO/Bigfoot/Poltergeist crowd.

If you dont fully pay attention to their theories about what they think is the reason for the suspicious stain on the ground in the parking lot, the queue is going to get flooded. If your Boss belongs to that club oh man god say the division.

Yes, easily. I work for a "small" org in Amazon and it has more than 100,000 tickets a month. And it's a small fish in terms of number of tickets. As another commenter pointed out, tickets are used for basically everything administrative.

it is a corporate mantra many of us want to forget. it also functions as a response to any request.

“submit a ticket!”

When you’re enterprise size, every request needs a ticket otherwise it didn’t happen

Exactly. For folks working at smaller companies, think of it as "if you'd Slack someone to ask them to do something, that's a ticket" just purely because Slack doesn't scale to dozens of people needing to figure out which person even needs to get messaged in a given minute of the day.