I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.

Were there tickets for tickets too?

Yes, plus let's close this ticket and open a new one so that the KPIs look solid.

What does your company use for ticketing?

Just spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.

Ah! You must be that energy harvesting mouse company.

If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.