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Re:When a customer refunds your paid app, Apple refunds its ... by zamadatix on Wednesday July 29, 2020 @11:46AM (#23987994)
If you do this often Apple will ban your account. If you don't do this often it's not a problem.
Re:When a customer refunds your paid app, Apple refunds its ... by ejolto on Wednesday July 29, 2020 @11:51AM (#23988080)
What if you have a big Twitter following and ask them to do it?
Re:When a customer refunds your paid app, Apple refunds its ... by SllX on Wednesday July 29, 2020 @11:58AM (#23988194)
Sounds like a lawsuit in the making if the harm is great enough.
Re:When a customer refunds your paid app, Apple refunds its ... by the_hoser on Wednesday July 29, 2020 @02:43PM (#23990191)
Lawsuits only really work if you know who to sue. And if they live in a country that will honor your country's court's decisions. And if they have money.
Re:When a customer refunds your paid app, Apple refunds its ... by vageli on Wednesday July 29, 2020 @12:10PM (#23988370)
What laws would be broken in this case?
Re:When a customer refunds your paid app, Apple refunds its ... by ralph84 on Wednesday July 29, 2020 @12:22PM (#23988513)
Tortious interference, also known as intentional interference with contractual relations, in the common law of torts, occurs when one person intentionally damages someone else's contractual or business relationships with a third party causing economic harm.

https://en.wikipedia.org/wiki/Tortious_interference

Re:When a customer refunds your paid app, Apple refunds its ... by mellavora on Wednesday July 29, 2020 @12:56PM (#23988929)
Yes, but you need to serve notice to the offending party, which might be hard if they are not a US person...

likewise collecting damages, etc

Re:When a customer refunds your paid app, Apple refunds its ... by munk-a on Wednesday July 29, 2020 @02:40PM (#23990159)
There might be something subtly illegal here - but I assume Apple would just refuse to honor the refund if they thought it was fraudulent - so it wouldn't be up to Apple to collect damages - it'd be up to the other party to collect their refund (assuming they can legally compel Apple to pay up)
Re:When a customer refunds your paid app, Apple refunds its ... by klank on Wednesday July 29, 2020 @01:23PM (#23989278)
How does that apply? In hypothetical this thread has been discussing nobody is damaging the contractual relationship itself nor is anybody preventing either company from fulfilling their contractual obligations. In fact, it's the strength and continued operation of the contractual relationship that would cause the economic harm. I don't think tortious interference applies here.
Re:When a customer refunds your paid app, Apple refunds its ... by zodiac on Wednesday July 29, 2020 @01:40PM (#23989508)
I would guess that buying an app with the intention of harming the app creator by doing a refund is against the ToS, and I think that's fair (since the purpose of the refund mechanism is to allow the buyer to change their mind for some "good faith" reason - even something like a change of mood is fine, but "to harm the creator" is obviously not)
Re:When a customer refunds your paid app, Apple refunds its ... by usefulcat on Wednesday July 29, 2020 @02:49PM (#23990266)
Good luck proving that intention in court!
Re:When a customer refunds your paid app, Apple refunds its ... by vageli on Wednesday July 29, 2020 @12:37PM (#23988679)
I've heard of this but am curious, does this also apply to people calling for boycotting companies?
Re:When a customer refunds your paid app, Apple refunds its ... by Majromax on Wednesday July 29, 2020 @01:29PM (#23989366)
> Tortious interference, also known as intentional interference with contractual relations

I think it would depend on the local jurisdiction's definition of the tort. A purchase/refund scheme would not induce Apple or the vendor to breach their app store contract, but it would deprive the vendor of its expected economic benefit.

Re:When a customer refunds your paid app, Apple refunds its ... by im3w1l on Wednesday July 29, 2020 @12:22PM (#23988515)
Ianal but it might go under tortious interference?
Re:When a customer refunds your paid app, Apple refunds its ... by klank on Wednesday July 29, 2020 @01:24PM (#23989296)
No, I don't believe it would apply. Tortious interference is when you interfere with the contractual relationship itself. In this case the continued obligations is what would drive the economic harm, thus tortious interference wouldn't apply.
Re:When a customer refunds your paid app, Apple refunds its ... by vageli on Wednesday July 29, 2020 @12:39PM (#23988703)
I was thinking more along the lines of criminal laws, I should have been more specific in my word choice.
Re:When a customer refunds your paid app, Apple refunds its ... by barbecue_sauce on Wednesday July 29, 2020 @01:01PM (#23989001)
The word "lawsuit", at least in American english, has the connotation of a civil rather than a criminal case.
Re:When a customer refunds your paid app, Apple refunds its ... by jfk13 on Wednesday July 29, 2020 @12:11PM (#23988380)
Something about conspiracy to defraud, maybe?
Re:When a customer refunds your paid app, Apple refunds its ... by vageli on Wednesday July 29, 2020 @12:18PM (#23988458)
How is that fraud? "Everyone, buy this product and return it to the store for a full refund," doesn't sound like fraud to me. It doesn't result in personal or financial gain to the people perpetrating it, either.

edit: so who is in trouble here? The person calling for people to do it with their twitter following or the twitter followers? I'm not saying that buying the app and returning it is not fraud if you entered into the transaction in bad faith and with intent to cause damage to the dev, I'm saying calling people to do that is not fraud.

Re:When a customer refunds your paid app, Apple refunds its ... by munk-a on Wednesday July 29, 2020 @12:25PM (#23988548)
You would be fraudulently filling out the request form - unless Apple has a "Reason for refund: For the Lulz" in its drop down box. You would also probably committing some sort of credit card fraud by enacting a transaction in bad faith.

I think the form is definitely fraud but I wouldn't be surprised if Visa went after you for something as well, they need to actually process all those charges and charge backs and it does cost them some amount of money to do so.

Re:When a customer refunds your paid app, Apple refunds its ... by Dylan16807 on Wednesday July 29, 2020 @02:27PM (#23990021)
If I say the product wasn't useful to me, that's going to be completely true.
Re:When a customer refunds your paid app, Apple refunds its ... by gambiting on Wednesday July 29, 2020 @12:43PM (#23988765)
You are entering into a purchase agreement without the intention to actually purchase the item - that is most definitely fraud. It's like ordering a brand new car without the intention to actually ever pick it up, but instead to cost the dealer money. If you're acting maliciously that's definitely fraud.
Re:When a customer refunds your paid app, Apple refunds its ... by vageli on Wednesday July 29, 2020 @01:06PM (#23989051)
I completely agree and understand. My statements were about the person inciting others to commit the fraud without so many words. Basically, I was saying it is not fraud to tell your twitter followers to buy and return an item. It may be conspiracy though.
Re:When a customer refunds your paid app, Apple refunds its ... by azinman2 on Wednesday July 29, 2020 @01:21PM (#23989249)
Then you’d be a jerk. There are many, many ways to be a jerk in life.
Re:When a customer refunds your paid app, Apple refunds its ... by tartrate on Wednesday July 29, 2020 @02:00PM (#23989699)
So all it takes is a jerk then..
Re:When a customer refunds your paid app, Apple refunds its ... by lostcolony on Wednesday July 29, 2020 @03:08PM (#23990462)
Good thing there are so few of those. /sarcasm
Re:When a customer refunds your paid app, Apple refunds its ... by himinlomax on Wednesday July 29, 2020 @05:45PM (#23991911)
It's rather stunning how you took that rhetorical question literally, and in the process missed the point spectacularly.
Re:When a customer refunds your paid app, Apple refunds its ... by azinman2 on Wednesday July 29, 2020 @07:25PM (#23992668)
Perhaps you missed my point. I'm simply suggesting that the answer to this rhetorical question is yes, you could do that, but you'd be a jerk for having done so. Having an internet army do jerk-like things for you occurs all too frequently.
Re:When a customer refunds your paid app, Apple refunds its ... by yesenadam on Wednesday July 29, 2020 @07:02PM (#23992514)
> It's rather stunning how you took that rhetorical question literally, and in the process missed the point spectacularly.

In the past 2 weeks you've said quite a lot of mean things to people on HN. Please stop doing that.

Re:When a customer refunds your paid app, Apple refunds its ... by himinlomax on Thursday July 30, 2020 @03:55AM (#23995705)
You're right, my bad.
Re:When a customer refunds your paid app, Apple refunds its ... by pantalaimon on Wednesday July 29, 2020 @01:08PM (#23989087)
Or have a botnet do it
Re:When a customer refunds your paid app, Apple refunds its ... by underyx on Wednesday July 29, 2020 @01:22PM (#23989262)
Individual bots in a botnet usually don't have their own credit cards.
Re:When a customer refunds your paid app, Apple refunds its ... by pantalaimon on Saturday August 01, 2020 @05:11AM (#24018976)
You can buy stolen credit card data on the same sites where you can buy botnet access.
Re:When a customer refunds your paid app, Apple refunds its ... by wlesieutre on Wednesday July 29, 2020 @11:57AM (#23988181)
Will they? In some jurisdictions they are required by law to grant refunds. In others, they still have very little incentive to control refund fraud, what with the fact that they're still making money rather than losing it.

It would be one thing if they said "We're keeping the credit card processing fees so that we don't lose money," but to keep the whole 30% cut is just petty.

Re:When a customer refunds your paid app, Apple refunds its ... by R0b0t1 on Wednesday July 29, 2020 @12:02PM (#23988274)
Are they obligated to do business with you? Typically the answer is no, but some countries (like Germany) stores can't ban people if they're the only store in a town. I'm not sure if this would work for Apple, but it might if you already own an iDevice.
Re:When a customer refunds your paid app, Apple refunds its ... by wlesieutre on Wednesday July 29, 2020 @12:09PM (#23988349)
I couldn't say. But here's the bit of their terms of service (for USA) that mentions refunds:

> All Transactions are final. Content prices may change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim.

Which makes it sound like they aren't granting refunds at all for anything except failure to deliver the product.

And yet when I look at their actual refund request form it has options for "I did not mean to buy this, child bought without permission, I did not mean to subscribe, I did not mean to renew subscription, my purchase did not work as expected, in-app not received." So clearly not all purchases are final.

I don't think it's a good look for Apple to be issuing refunds at their sole discretion and then turning around and making someone else pay for it. You're just supposed to trust them that the magic fraud prevention box is doing its best?

Re:When a customer refunds your paid app, Apple refunds its ... by zmk_ on Wednesday July 29, 2020 @12:44PM (#23988775)
As far as I know, in EU, you have a right to return anything that you bought online, no questions asked.
Re:When a customer refunds your paid app, Apple refunds its ... by avianlyric on Wednesday July 29, 2020 @12:57PM (#23988943)
> In some jurisdictions they are required by law to grant refunds.

I think the jurisdiction you’re talking about is the EU, and it’s not quite that clear cut.

As a general rule online merchants do need to provide refunds, unless it’s a digital good, and they provided an explicit warning during the checkout flow that the sale isn’t refundable.

If you ask for refunds from Apple for apps they’ll introduce that warning into the checkout flow for future app purchases, which will disappear again after enough purchases.

So Apple do have some basic, compliant, controls that means you can’t just keep buying apps and getting refunds.

Re:When a customer refunds your paid app, Apple refunds its ... by asdfaoeu on Wednesday July 29, 2020 @12:23PM (#23988523)
I've never heard of any jurisdiction where unconditional refunds are required. A lot do require refunds if the product is faulty but that's different.
Re:When a customer refunds your paid app, Apple refunds its ... by wlesieutre on Wednesday July 29, 2020 @12:39PM (#23988714)
https://europa.eu/youreurope/citizens/consumers/shopping/gua...

> In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

There is a potential exemption for digital content "if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance," but Apple does not appear to have its customers agree to that.

Specifically called out in their UK conditions:

> Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason.

https://www.apple.com/legal/internet-services/itunes/uk/term...

Presumably in other European terms as well, I checked the UK because it's in English.

Re:When a customer refunds your paid app, Apple refunds its ... by p49k on Wednesday July 29, 2020 @12:55PM (#23988913)
> Apple does not appear to have its customers agree to that

Actually, with an EU iTunes account, you have an additional popup dialog you have to agree to with every in-app purchase where you have to agree that it does not qualify for the exemption.

Re:When a customer refunds your paid app, Apple refunds its ... by nyuszika7h on Thursday July 30, 2020 @08:28AM (#23997299)
That popup will only appear if your account has already been flagged by Apple for refund abuse. It certainly does not appear every time.

They have an "I would like to cancel this purchase" option in the EU for a reason, which gives you an unconditional refund within 14 days as long as you didn't get that popup when purchasing.

Re:When a customer refunds your paid app, Apple refunds its ... by stordoff on Wednesday July 29, 2020 @03:09PM (#23990468)
FWIW, I don't recall ever seeing this in the UK - I've just tried an in-app purchase, and it just gives the "Double-Click to Pay" FaceID screen (which lists description, account, and price, but no information about refunds/exemptions).
Re:When a customer refunds your paid app, Apple refunds its ... by nyuszika7h on Thursday July 30, 2020 @08:29AM (#23997305)
The popup will appear after approving the Face ID prompt IIRC, as an additional confirmation before finalizing the transaction, but as I said it only starts appearing if Apple detects refund abuse and flags your account.
Re:When a customer refunds your paid app, Apple refunds its ... by fnord123 on Wednesday July 29, 2020 @12:37PM (#23988671)
The jurisdiction that will come to most minds is the EU, but it has exemptions for digitally downloaded content and unsealed software.

https://europa.eu/youreurope/citizens/consumers/shopping/gua...

Re:When a customer refunds your paid app, Apple refunds its ... by wlesieutre on Wednesday July 29, 2020 @12:42PM (#23988751)
Apple explicitly does not claim that exemption, the 14 day no-questions-asked refund period is called out in their terms and conditions.

> Right of cancellation: If you choose to cancel your order, you may do so within 14 days of when you received your receipt, without giving any reason

Re:When a customer refunds your paid app, Apple refunds its ... by avianlyric on Wednesday July 29, 2020 @12:59PM (#23988967)
Apple will start applying that exemption if you abuse their refund process. One or two refunds in a short period is usually enough to trigger it, and it disappears again after some “good behaviour”.
Re:When a customer refunds your paid app, Apple refunds its ... by nyuszika7h on Thursday July 30, 2020 @08:31AM (#23997327)
I don't know why you're being downvoted, you're completely right. If your account is flagged, they will show an additional popup like this: https://9to5mac.com/wp-content/uploads/sites/6/2015/01/b7lgr...

It seems pretty random when it's applied though. Some got it after just one refund, meanwhile I've had multiple refunds, and I got that popup once for a $1 purchase but then never again and I was able to request a refund again.

Re:When a customer refunds your paid app, Apple refunds its ... by dgellow on Wednesday July 29, 2020 @12:38PM (#23988688)
Europe does have 14 days refund for online orders, without conditions.

https://ecommercenews.eu/online-returns-in-europe/

Re:When a customer refunds your paid app, Apple refunds its ... by jahaja on Wednesday July 29, 2020 @12:37PM (#23988677)
In Sweden you have to explicitly waive your right to a refund. Otherwise you can do it for 14 days.
Re:When a customer refunds your paid app, Apple refunds its ... by cortic on Wednesday July 29, 2020 @01:29PM (#23989362)
Source? Cause this sounds like wishful thinking.
Re:When a customer refunds your paid app, Apple refunds its ... by cortic on Wednesday July 29, 2020 @04:24PM (#23991177)
https://qz.com/1683460/what-happens-to-your-itunes-account-w... -fraudulent gift card

https://support.apple.com/en-us/HT208856 -a problem with the payment method

https://discussions.apple.com/thread/250384392 -credit card fraud

I asked for you to cite sources on Apple banning people for repeatedly claiming a refund. Not for using a stolen credit or gift card.

Re:When a customer refunds your paid app, Apple refunds its ... by zamadatix on Wednesday July 29, 2020 @06:48PM (#23992420)
The theme is fraud which is what large amounts of refunds are treated as.

Cite me that it's not fraud if that's not good enough for you, I'm not really interested in proving fraud is not just allowed to run rampant in a payment system in the very thread about how doing this exact thing would be abusive and need to be stopped somehow.

Re:When a customer refunds your paid app, Apple refunds its ... by cortic on Wednesday July 29, 2020 @08:05PM (#23992925)
You don't know that large amounts of refunds are treated as fraud, its just wishful thinking, as i thought.

In the EU i have a right to a refund, there is no part of that right that forbids me from repeating that purchase. Since we have established that Apple don't suffer financially from obeying these rules to the letter, i see no incentive for them to treat this kind of thing like fraud.

They might, but you have not established this, and i don't think its a fair assumption to make.

Re:When a customer refunds your paid app, Apple refunds its ... by zamadatix on Thursday July 30, 2020 @03:09PM (#24001810)
You have the right to refund not the right to sale, which is what banning fraudulent transactions is.
Re:When a customer refunds your paid app, Apple refunds its ... by cortic on Thursday July 30, 2020 @04:03PM (#24002306)
Okay, I'm now convinced you don't know what fraud is.
Re:When a customer refunds your paid app, Apple refunds its ... by numpad0 on Wednesday July 29, 2020 @12:11PM (#23988387)
Apple will ban adversary’s account which could be fake ID with balances loaded from iTS cards bought with stolen CCs.