It very much is a different experience than flying a legacy domestic mainline carrier. I’m not alone amongst people i know who will happily fly the cheap seats on United/Delta/AA but won’t even look at a ticket from Spirit or Frontier even at a significant discount.
Compare it to a flag carrier like Singapore air and it is a shockingly different product.
All that’s an aside: we know what regulated airlines look like since we already tried it, much more expensive, with airlines competing not on price but on amenities.
One other difference I can think of is that carry-ons are more rarely included in the base fare in the budget airlines than the legacy airlines, though maybe that has also gone away since the changes where bags must be included in the listed price that Southwest pushed for.
I’m not from the US and have never flown any of the airlines being discussed here.
I’ve never heard of this, is there some YouTube videos you can point me to.
The cabin crew stand at the front of the plane, and either play a recording or make an announcement saying you can buy a lottery scratchcard for €2 or whatever, with some of the money going to charity. They then walk down the plane "scratchards? scratchcards?"
They repeat this with a collection for charity (no scratchcard), a promoted drink, and some sort of food.
I think this is mostly unique to Ryanair (in Europe), I don't remember Wizz Air, Norwegian or EasyJet doing this. Part of Ryanair's marketing is to make the experience worse than it needs to be, so you know you're saving money.
...while other low-cost carriers try to distinguish themselves by not being quite as bad as Ryanair.
Now Wizzair is "mostly not an airline" for me, because they have all the negative traits I hinted above. E.g. they'll happily advertise flights they have no intention of flying, make refunds hard, are as misleading as they can be about pricing, make it impossible to checkin online a few hours before the flight so that you have to pay their high fees, etc.
I wouldn't want the Ryanair experience for long-haul flights; but for short 2-3h ones within Europe, they're fine, I'm always considering them. Not for the perceived cheapness, but for the "I expect them to actually fly AND be on time" part.
Generally I agree with your view that Ryanair is decent at what it does, but COVID refunds happened only after the regulator stepped in to threaten them over their original "no refunds" and then "refund in the form of a voucher, with a short expiry date on it" policies actually being unlawful, and even allowing for the scale of its operations it received more complaints to the UK CAA than anyone else about refund handling during COVID.
"Wizz; Not the worst airline you've ever flown on"
Literally how regulators should work. They look at the outrageous things they try to do and make laws to prevent them. It’s worked very well and also hasn’t ended Ryanair (which is the usual anti regulation argument , that we can’t have cheap things with regulations).
I personally never fly Ryanair because I’ve had to sue them (and won) in the past, they really do suck.
They have an entire theory of marketing based on people believing that "if it feels cheap, it is cheap", and so they deliberately build in a bunch of annoyances (scratchcards, arbitrary baggage restrictions, checkout hoop-jumping, endless PR about removing toilets or running standing-only flights) which serve to make their service seem as cheap and nasty as possible.
And it works: some people simply ignore the nasty aspects, others are willing to put up with them in order to get a bargain, and yet others actually take pride in wading through the crap - usually expressing it in "I beat the system" terms. And here we are talking about it on a barely-related thread - carrying their marketing message further!
After they made this change years ago, they said so explicitly in their marketing around continuous improvement.
The only bad upsell they do is in the booking process. Are you sure you don't want a hire car?
If you search "Ryanair scratchcards" you'll see recent news articles about them.
I've used Ryanair once in the previous 5 years, so my experience might be out of date. There was a time my job was taking me to "holiday" destinations for meetings, back then I used Ryanair more often as they often had the only direct route. Maybe the scratchcard sales are more common on those flights.
United even has commercials before the safety video; combined with the "if you're watching explicit content on this flight, please mind the children" announcement, those flights onestly honestly felt pretty surreal to me.
The flight attendant also makes an announcement about the United-branded credit cards near the beginning of the flight.
But this is really just an illustration of what the top-poster of this thread said: flying people places doesn't make enough money, so they have to pursue other revenue streams.
Does it not make enough money for viability, or does it not make enough money for sociopath types in C-suites?
If it’s the latter, there will never be enough money for them and will keep pushing increasingly absurd customer-milking initiatives.
United is the closest, with only a 0.04¢ loss on every seat mile.[1] the other airlines lose 1-2¢/mile.
The jets are a loss leader for credit cards.
https://finance.yahoo.com/news/big-airlines-lost-money-flyin...
[1] There's two metrics airlines report: Cost per Available Seat Mile and Passenger Revenue per Available Seat Mile.
This is the cost/revenue for flying a seat, which may or may not be occupied by a person, to a destination. If the seat is empty it gets $0 in revenue but still costs money.
You can calculate the profit made from selling tickets per seat mile by PRASM - CASM.
First, as someone with relatively long thighs, I literally don't fit in their sardine can seats. But more relevant to most people, while things may be OK if everything goes perfectly and nothing is delayed or cancelled, you are completely SOL with Spirit/Frontier if something goes wrong (and "something" may just be they themselves decide to cancel an undersold flight at the last minute). It's nearly impossible to get someone to talk to, I feel like the employees know how shitty their companies are so they all have an attitude like they DGAF, and it's a mad (expensive) scramble to find alternative arrangements at the last minute.
I've never had as abysmal experiences as I've had on Frontier compared to any other airline.
But it's great they are not regulated utilities. Because either everyone would have to pay for extra legroom, even if they don't need it, or some freakishly long people would not be able to pay for the extra legroom that they need.
I don't pay a flat fee for my water, electricity, or gas usage, regardless of how much I use. I pay for the gallons, kWh, and therms I actually use. (Yes, there are other fees on those bills, but my usage actually matters.)
Airline regulation doesn't have to specify standardized seat pitch, etc.
In practice airline regulation did preclude the airline from adding more seats. So in practice it banned airlines from offering you cheaper fares in return for enduring less legroom.
I have no difficulty believing you when it comes to customer service. I’ve never had any issues requiring anything beyond the most basic customer service, so I just haven’t been exposed to differences between airlines in that regard. I also understand that a bad experience can leave an exceptionally bad impression. I suppose the only thing that might surprise me is if the higher-cost airlines don’t also have terrible service.
I still avoided them like the plague because the legacy carriers are selling you operational performance and the ability to usually get you where you're going within a reasonable timeframe if you're delayed or canceled. Spirit, Frontier, Allegiant, whoever else, do not do nearly as good a job when something goes wrong. Although they should get a lot of credit - none of them have ever had a fatal crash.
Yes, if you ignore the part where things are different, it's basically the same. Trouble is, those differences do meaningfully make a difference. There's no objective measure for misery and happiness, but flying Jsx is nicer than Spirit. You can put a dollar value on misery, that's why one's so much more expensive than the other.
Also, here in Europe, traditional aircraft carriers have been migrating their quality towards bottom end (ie Swiss not giving any beers for free even on intercontinental flights, microscopic legroom also on intercontinental) while for example Easyjet is for me at this point a high quality reliable carrier with no bullshit. Ryanair is a dumpste3r but luckily they don't serve my nearest airport well.
Spirit or another super-low-cost? They don't have the extra air frames and number of flights to do that. You get to wait even longer, losing valuable vacation days (or missing work meetings).
Spirit may have failed, but it was good enough for plenty of people. Personally I really don’t care for premium features in airlines, low cabin pressure plus dry air makes food tasteless anyway.
I’ve not flown them and stick to Alaska and the local puddle jumpers to get off the island.
Never flown one of these, can you describe the difference? Hard agree about what you said about the others.
US mainline carriers try to get the high end travellers in first class, while also trying to run an ultra low cost carrier with the new "basic" class tickets. They end up doing a mediocre job at both by not hitting the level of service that Asian airlines provide, and not having the low prices that the Ryanair's of the world give you.
Worse yet, you buy a ticket for carrier A, then discover that due to xyz partnership agreement you are actually flying on carrier B.
In other words, do we need to make sure everyone can afford to take a flight somewhere?
Or is air travel a luxury that we can allow the market to set a price for?
Maybe flights are simply too cheap, and we should just allow airlines to fail, which will limit supply enough to bring ticket prices back up to a level that is sustainable for airlines as a business.
Of course, this means that a lot of people are going to be priced out of being able to fly places for non-essential reasons. Which, given the environmental impact, might not be a bad thing, although it will make life very different for most people.
Anywhere I can get to by train in the USA I can go faster and cheaper by plane. By bus I can go "cheaper" if I ignore the value of my time and the people offering me meth at the bus-stop.
The core part of air travel doesn’t really feel any different to a bus or metro or train. Off the tarmac then yes it absolutely feels like a Verizon store, as does some of the in-flight service, but there’s always been this weird feeling as a traveler that every carrier is basically the same thing but with different decals on it. Airline alliances are surely the ultimate example of this.