If everything goes the way of ads and (for lack of a better term) enshittification, could consumer attitudes change?
Now, this market probably isn’t going to put you in the Fortune 500, but is enough to run a profitable business.
Open source doesn’t solve the problem “I need to be able to search the entire internet for a document.” Even “I want to safely receive email” is a challenge to do with open source software. At some point I need to use software as a service, and at that point I’d prefer to give money to the service directly than having the service target advertising at me.
Even mediocre food is still functional, and usually still enjoyable.
Quite a lot of paid software does not meet that bar. It's far more likely to both cost you money and waste a few hours (much longer than that food demanded, unless you got food poisoning).
I generally agree it's far out of balance, but I do think it's broadly understandable.
That's not even remotely close to being true. Plenty of people would order a $25 dish at a place and not like it. Not finishing the dish, or throwing a way a half eaten candy bar or bad-tasting-$6-cup of coffee is very normal. Plenty of (if most) food is meh or not enjoyable. It just serves a purpose and fills you and you move on.
It’s not even a blanket statement on software. gamers have shown they are willing to pay, though their money comes with strings attached. Mac users are more willing to pay than Windows users who are more willing to pay than Linux users.
And software often requires you to enter payment info into who know what system (plus your phone number (plus make an account (plus opt into receiving spam from them until the universe dies))), if you're not using google play / the iOS app store. In a restaurant you put your card into the thing and you're done.
Also this:
>It just serves a purpose and fills you and you move on.
Is something many pieces of software I've used cannot even dream of achieving. They solely wasted my time.
It's why I think it's a shame that demos are a dying breed.
But the difference is that food elicits cravings - you buy it because you imagine how good it'll be if it's done right this time and your body pressures you to buy it. Apps don't do that.
> Plenty of university students around me who will order a $8 boba tea
I can't speak to anywhere else, but these[0][1] are near Columbia University and $8 is pretty normal there, AFAICT. Presumably YMMV depending on where you are.
[0] https://order.gongchausa.com/
[1] https://www.trycaviar.com/store/tea-magic-new-york-841338/11...
And the purchasing power in America is about 3-4 times as high. Also, you don't really get poor students there. If you're poor in America you just don't get to go to college.
> And the purchasing power in America is about 3-4 times as high.
> If you're poor in America you just don't get to go to college.
I genuinely do not know how to get a refund from the google play store or the apple equivalent.
(The downside of the Steam policy is it makes Steam unviable for games that can be played in full very quickly. Develops can also game the system by dragging out early game so the player is over the refundable time by the time they reach the rough parts. But this is for another discussion.)
This was over a decade ago, so may be very outdated. I don’t even think in-app purchases were yet a thing. I wasn’t trying to abuse the apps (I pay for software) and was in fact trying to use the refund policy to allow me to buy more apps because I could test without the fear of paying for duds. Their policy had the opposite effect and I basically stopped buying on the App Store.
Source? I always thought this was a general Steam policy, as it's available pretty much anywhere.
I think it’s actually worldwide?
a) out of the kindness of their heart (i.e. good public image), or
b) just not to deal with complexity of introducing different refund schemas per region.
Probably a mixture of both.
c) to preempt additional regulation in more jurisdictions
Steams refund policies are still fairly weak IMO. For many games, two hours doesn't really tell you much about the quality of the game and Steam also knows that many users will not get around to even trying games they pick up within the two weeks that they grant refunds for.
Imagine you went to a physical store and bought something that turned out to be broken after a couple hours of use and the Store just said too bad. Absolutely unacceptable there but Steam reserves the right to and does often refuse refunds that are not within their stated limits.
You also don't have as much leverage with Steam as you do with some random store. If a merchant fucks you over you are supposed to be able to reverse the transaction but with Steam trying that with even one game will get you banned from the store completely - and with Steam being a not-quite monopoly that means many games will literally be unavailable to you.
AFAIK you also still cant refund Steam wallet "cash" into real money so if you bought a Steam wallet card in order to buy a Game and then want to refund that game you can effectively only exchange it for other Steam products which is not a real refund.
IMO Steam gets a lot of undue credit just for not being quite as terrible as the competition.
[0]: https://eur-lex.europa.eu/eli/dir/2011/83/oj#art_9.tit_1
As for EU consumer rights, look at Article 16 (m) in the link you posted:
> Exceptions from the right of withdrawal
> Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:
> [...]
> (m) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
* https://www.accc.gov.au/media-release/valve-to-pay-3-million... (not currently loading for me)
* https://archive.is/9mE7i#selection-4964.0-4978.0 (archive of the above)
> The Court held that the terms and conditions in the Steam subscriber agreements, and Steam’s refund policies, included false or misleading representations about consumers’ rights to obtain a refund for games if they were not of acceptable quality.
> In determining the appropriate penalty to impose on Valve, Justice Edelman noted that “even if a very small percentage of Valve’s consumers had read the misrepresentations then this might have involved hundreds, possibly thousands, of consumers being affected”.
> Justice Edelman also took into account “Valve’s culture of compliance [which] was, and is, very poor”. Valve’s evidence was ‘disturbing’ to the Court because Valve ‘formed a view …that it was not subject to Australian law…and with the view that even if advice had been obtained that Valve was required to comply with the Australian law the advice might have been ignored”. He also noted that Valve had ‘contested liability on almost every imaginable point’.
Valve's notice to consumers is archived here, and no longer on their live website: https://web.archive.org/web/20180427063845/https://store.ste...
I can find news articles saying that the court action began in late Aug/early Sep 2014.
https://www.news.com.au/finance/business/retail/steamowner-v...
Here's an old reddit comment discussing how Valve failed to implement AUD and KRW pricing on schedule, and speculates that at least in Australia's case, it's because of local compliance reasons.
https://old.reddit.com/r/Steam/comments/38dlvd/the_real_reas...
But I can't find anything that definitively ties the rollout of refund policies to an attempt to get the ACCC off their back. The comments on the above reddit post show that GOG and Origin had active refund policies at this time.
The explicit rule is you can get a refund on any game for any reason if both of these are true:
* You have played for less than two hours.
* You bought it in the past two weeks.
The idea of trading something valuable for an abstract piece of software or paper is still not really natural to us, and is a learned behavior.
It's the case for messaging apps and for almost any other kind of app. It's hard to beat the price point of a free app, even if it might include tracking, advertising, spying inside their package.
If WhatsApp would start asking for money hundreds of millions of people would switch to something else in a few days, even to a free app created overnight to capitalize on the opportunity.
I still see a lot of people who are afraid of purchasing on the internet and give out their card number. My mother in law ask her daughters to call her a uber when she needs one because she is afraid of installing the app and giving her credit card number[1]. Yet she has all the social medias installed on her smartphone.
[1] The irony is she apparently don't care the her own daughters would have to take that risk for her.
That's not a fair assessment. Maybe she simply thinks heir daughter will be better at not getting scammed and she could very well be right about that.
Steam experience is closer to the feel of ownership because: - Most games don't just randomly upgrade. They are stable. - Steam is cross platform enough that you can use the software on different devices as if you were copying it. - Your steam account isn't the center of your digital life, it's access isn't subject to many associated risks.
Apps (“software”) and games are fundamentally different in the public’s perception. Look at the App Store, it has two different tabs for games and Apple is even making a separate app for them.
The App Store—which, by the way, I was thinking of the one on the Mac—was merely an example to represent how companies understand and separate games from other software. I could’ve also made the point of games being seen as entertainment rather than software by pointing out Netflix has movies, TV shows, and games, but not other apps.
I see this and not see this.
See this = friend wants to check out app but it costs $1-$3. I'm like, that's less than a coffee or a candy bar that you consume disposably. Why not just try it and if it's sucks throw it away, the same way you might with a new food item? That argument doesn't work on them for some reason.
not see = Steam