In practice I've sometimes encountered that in the form of "either waive your right of withdrawal or else wait 14 days to download your content/activate your licence/etc.", though.
Re:WhatsApp Introduces Ads in Its App
by notpushkin on Wednesday June 18, 2025 @02:06AM
(#44307049)
I don’t think that would fly in any EU court?
It would and does. There is little (EU-wide) legal protection for consumers of digital content.
Re:WhatsApp Introduces Ads in Its App
by sunaookami on Tuesday June 17, 2025 @07:10AM
(#44297726)
This is not true for digital purchases when you waive your rights to withdraw which you have to accept for digital storefronts. See under point 19).
You can doubt whatever you want but the fact is Steam did NOT offer refunds until they were sued in Australia and lost.
As for EU consumer rights, look at Article 16 (m) in the link you posted:
> Exceptions from the right of withdrawal
> Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following:
> [...]
> (m) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
[0]: https://eur-lex.europa.eu/eli/dir/2011/83/oj#art_9.tit_1