1. "You can find the answers you need online at our website: w w w dot our business name dot com" - First I would never call if I could do what I needed online, second get me to the menu already. I hate waiting 30-60sec+ for a prerecorded message that doesn't tell me anything new.
2. "We are experiencing higher than normal call volume" - Bullshit. I'll bet my right arm that either that message is always there OR you are "somehow" always horribly understaffed which is your problem, not mine. I accepted this at the start of COVID but pretty much every business has left that message in even well after it was reasonable.
I'd greatly prefer if they just immediately started listing off menu options.
Also a variant on #1 that drives me batty is when they use that in the "hold music". Every 30-60 seconds the music stops and a voice repeats the BS about how you can find what you need online. It's a tease, you think your call was finally answered, and it rubs salt in wound by advertising something that clearly failed in it's task.
...at four times the volume of the hold music, so you can't just set volume and forget it. And when a human comes on, that will be attenuated at least 10dB from what the hold music was.
The worst, and this is a new one to me: you get a 30 second message about how you can do everything online (except ask if they sell foreign currency), and how the menu options have changed, and then you finally pick the option to talk to a teller... and after half a dozen rings with nobody answering, it says "sorry, guess nobody's around" and JUST FUCKING HANGS UP ON YOU.
Also, turns out banks no longer keep foreign currency on-site, not even Wells Fargo which was always a go-to for me. Another case of "COVID gave us an excuse to do what we've been wanting to do for a long time"
Bit of self reflection required about thier likely employment prospects.
Few days ago I had to help my grandma with hiding some utility cables behind a cover on a new door. I decided that a guy from tv cable company would be the most experienced with this and called their support. Please describe your issue? TV has no signal (it has). Are you at home? Yes (no). Let me check it... hmm, it's okay on our side. Did you try to rescan channels? Yes (of course not). I'll transfer your call to an operator, please wait. Sure, was nice to meet you too, stupid bot.
Make sure that you "have" a direct service problem and it doesn't align with scripted or online solutions.
As if anyone with half a brain would have have been stupid enough to shout at their phone for 20 minutes trying to get your shitty arse robot to understand them if they could have gone online instead.
There are plenty of people who call-first, to be fair.
Correct. The US government hates immigrants that cause the government more work. You can easily walk across the border, be given cash, food, lodging and travel for free. Once you get to your destination you'll be helped by NGOs and social safety nets that were created for US citizens.
Why wait 7-10 years and thousands of dollars to legally immigrate when you can cut the line and get even more benefits and handouts.
In particular, we don't want ideological or political battle (regardless of which flavor you favor) and we don't want flamewar tangents.
Bonus shit biscuits if you allow them to get to some answer from Brenda (the brainless Alexa clone) where you basically say "great news, you can do this online". As if anyone with half a brain would have have been stupid enough to shout at their phone for 20 minutes trying to get your shitty arse robot to understand them if they could have gone online instead.