The first minute of every phone call is torture now

Re:The first minute of every phone call is torture now by SaintGhurka on Wednesday November 02, 2022 @11:44AM (#33437688)

3. "Please listen carefully as our menu options have changed"

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Re:The first minute of every phone call is torture now by joshstrange on Wednesday November 02, 2022 @11:50AM (#33437784)

That's a good one, as if I've ever remembered or trusted that menu options are the same. It's another one of those useless platitudes that just wastes time. Surely anyone who just hits a number and gets connected to the wrong place will just call back and listen to the options the second time, no need for that useless message.

I'd greatly prefer if they just immediately started listing off menu options.

Also a variant on #1 that drives me batty is when they use that in the "hold music". Every 30-60 seconds the music stops and a voice repeats the BS about how you can find what you need online. It's a tease, you think your call was finally answered, and it rubs salt in wound by advertising something that clearly failed in it's task.

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Re:The first minute of every phone call is torture now by mikestew on Wednesday November 02, 2022 @02:11PM (#33440420)

Every 30-60 seconds the music stops and a voice repeats the BS...

...at four times the volume of the hold music, so you can't just set volume and forget it. And when a human comes on, that will be attenuated at least 10dB from what the hold music was.

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Re:The first minute of every phone call is torture now by svachalek on Wednesday November 02, 2022 @01:05PM (#33439233)

Pretty sure this is like, did you unplug it, wait 10 seconds, and plug it back in again? They want to say "listen carefully" but have to dress it up a bit so it doesn't sound rude.

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