Re:The first minute of every phone call is torture now
by floren on Wednesday November 02, 2022 @12:41PM
(#33438733)
I had a recent trip to Japan, wanted to exchange some yen before I left, so I called around to a bunch of local banks and got to experience some exquisitely terrible phone systems.
The worst, and this is a new one to me: you get a 30 second message about how you can do everything online (except ask if they sell foreign currency), and how the menu options have changed, and then you finally pick the option to talk to a teller... and after half a dozen rings with nobody answering, it says "sorry, guess nobody's around" and JUST FUCKING HANGS UP ON YOU.
Also, turns out banks no longer keep foreign currency on-site, not even Wells Fargo which was always a go-to for me. Another case of "COVID gave us an excuse to do what we've been wanting to do for a long time"
The worst, and this is a new one to me: you get a 30 second message about how you can do everything online (except ask if they sell foreign currency), and how the menu options have changed, and then you finally pick the option to talk to a teller... and after half a dozen rings with nobody answering, it says "sorry, guess nobody's around" and JUST FUCKING HANGS UP ON YOU.
Also, turns out banks no longer keep foreign currency on-site, not even Wells Fargo which was always a go-to for me. Another case of "COVID gave us an excuse to do what we've been wanting to do for a long time"