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Ask HN: Has Mark's Google account been reinstated yet?

Just over a month ago, the New York Times reported that a man named Mark had his Google account terminated because its AI accused him of possession of child porn. Even after police confirmed that the accusation was completely false, Google still didn't give him back his account. <https://news.ycombinator.com/item?id=32538805> Now, over a month later, has he made any headway yet?
( 27 comments | 151 points | on HN )
Re:Ask HN: Has Mark's Google account been reinstated yet? by ouid on Thursday September 29, 2022 @01:01PM (#33023671)
I do wish that people who defend corporations right to do anything they want would come to the defense of this practice.
Re:Ask HN: Has Mark's Google account been reinstated yet? by horsawlarway on Thursday September 29, 2022 @01:55PM (#33024638)
They absolutely do - in spades. Claiming that private companies are free to operate as they choose, and if you don't like it - leave.

There's a libertarian minded group, especially here on HN, that seems to have completely forgotten that corporations exist at the whim of the public, using public resources and given public permission.

Re:Ask HN: Has Mark's Google account been reinstated yet? by giantg2 on Thursday September 29, 2022 @03:02PM (#33025512)
It's also possible that people want there to be changes but these one-off aren't it. Sure, Mark might get his account back, but what about the hundreds or thousands in similar situations who didn't have the good fortune of national press? Mark getting his account back might quell the anger of the public and delay the changes for the rest.

The other major option might be that there's no agreement on where the line should be drawn (categorically, objectively). It's easy in a one-off, but codifying can be extremely difficult.

Re:Ask HN: Has Mark's Google account been reinstated yet? by bobosha on Thursday September 29, 2022 @02:39PM (#33025222)
>forgotten that corporations exist at the whim of the public, using public resources and given public permission.

Now that seems to the other extreme - your bogeyman business has largely been the source of the income for "public resources". They are - imho - a virtuous cycle.

Re:Ask HN: Has Mark's Google account been reinstated yet? by horsawlarway on Thursday September 29, 2022 @03:06PM (#33025548)
To be blunt...

Employees are a resource provided by "the public" (they are the public).

The materials that businesses use are pulled from land whose allocations are supported by the public (through our court systems, our land surveying, our military protections... our general idea of land ownership)

The roads people use to shop at those businesses, or that those businesses use to acquire goods are funded by the public.

The internet that businesses use to sell things online - funded by the public.

The ports/planes that businesses use to import/export goods outside of the community? Funded by the public.

I agree that it can absolutely be a virtuous cycle, though. I support the idea of allowing businesses the freedom to innovate and make choices, and I think we allow those rewards to flow back to those owners to incentivize that (literally - we're talking about capitalism now).

What I utterly, completely reject - is the idea that these businesses are free-standing entities that are not at all beholden to "we the people" simply because they happen to be private. That's lunacy. The relationship must be symbiotic, and when it's not... regulations should be put in place to force them back to that state.

I'm a firm believer that we want to stay in the middle ground between communism and unregulated capitalism. Stray too far either way... and things get ugly and we start killing each other over it.

Re:Ask HN: Has Mark's Google account been reinstated yet? by 0xBDB on Thursday September 29, 2022 @06:33PM (#33028233)
>Employees are a resource provided by "the public" (they are the public).

Corporation is Latin for "body of people". They are the public too.

58 percent of Americans own stock. The largest shareholders (like BlackRock) are largely fiduciaries for pension funds, i.e., the working class. I'll grant that corporate governance in the West largely sucks, but the owners of the body of the people are also the people.

>The internet that businesses use to sell things online - funded by the public.

The phones that the public sector employees who built the Internet used to communicate? Funded by the private sector (at least, initially. If we're being realistic both phones and the Internet are the product of a mix of public and private funding). This does not give AT&T the right to run the government. Your others are similar, except moreso for resources like roads that the government provides that could at least theoretically be provided by the private sector.

Not saying your ideology is wrong; I'm saying it can't be supported with "you didn't build that." Sometimes they didn't get there by themselves, but the public definitely didn't generally get there by itself either.

Re:Ask HN: Has Mark's Google account been reinstated yet? by ouid on Friday September 30, 2022 @12:06PM (#33036729)
There is a very important difference between a subset of the public and the public. The prisoner's dilemma is the basic template for most of that difference. Autonomous subsets of society act in their own interest to the detriment of society, and by extension, their own detriment.

The individual fiduciary responsibilities of each corporation create a wasteland in aggregate. No one wants to fucking live in this apocalyptic hellscape of advertising, manipulation, deception, and corruption that we have created for ourselves, but no one is willing to give it up either because they have no power to force everyone else to. In order to solve the prisoners dilemma, you do, in fact, need a monopoly on force. You need the entire public, and the will and capability to punish defectors.

Re:Ask HN: Has Mark's Google account been reinstated yet? by horsawlarway on Friday September 30, 2022 @10:31AM (#33035373)
Glad to see we agree.

My whole point is that claiming that we cannot regulate a company because they are "private" is an obvious fallacy - and that's exactly what the folks defending these companies claim... "They are private, so we cannot stop them from arbitrarily locking people out". But that's utter bullshit, and I'm growing very weary of the argument we should give companies the power to arbitrarily deny service with no explanation and no recourse. I don't mind the ban, I mind the lack of proper recourse.

> Sometimes they didn't get there by themselves, but the public definitely didn't generally get there by itself either.

It's almost like we're a society, and we must balance the needs of all parties. I'm pretty sure that being arbitrarily locked out of a digital system with no recourse is a potential major harm for folks - and I don't think the justification that "it's part of the EULA" is appropriate. At a minimum, I'd expect to see laws demanding the return of any relevant data (the user's property). But we don't even have that. It's time for regulation...

Re:Ask HN: Has Mark's Google account been reinstated yet? by bobosha on Thursday September 29, 2022 @04:33PM (#33026763)
>these businesses are free-standing entities that are not at all beholden to "we the people" simply because they happen to be private.

strawman fallacy Imo.

Re:Ask HN: Has Mark's Google account been reinstated yet? by horsawlarway on Friday September 30, 2022 @10:37AM (#33035470)
I don't really think it is. Many of the folks arguing this is acceptable claim that it's a private company so they can do whatever they'd like.

That's clearly not true.

Would you care to put forth a different claim that you seem to think is being made, that I'm not addressing?

Re:Ask HN: Has Mark's Google account been reinstated yet? by theandrewbailey on Thursday September 29, 2022 @11:42AM (#33022261)
I heard that terminated account data is deleted after 30 days. I'd also imagine that there would be issues in getting his Google Fi number back.
Re:Ask HN: Has Mark's Google account been reinstated yet? by kyrra on Thursday September 29, 2022 @01:01PM (#33023658)
https://policies.google.com/technologies/retention?hl=en-US

> Complete deletion of data from our servers is equally important for users’ peace of mind. This process generally takes around 2 months from the time of deletion. This often includes up to a month-long recovery period in case the data was removed unintentionally.

So 30-day recovery period, then another 30 days for all backups to be scrubbed (I think).

Re:Ask HN: Has Mark's Google account been reinstated yet? by MerelyMortal on Thursday September 29, 2022 @12:57PM (#33023572)
Actually deleted or just "deleted"?

Anything to back up the hearsay?

Re:Ask HN: Has Mark's Google account been reinstated yet? by acallaha on Thursday September 29, 2022 @01:35PM (#33024307)
When I worked at google a few years ago, deleting user data was taken very seriously.

All user data carries a strong, first-class link to the userID, and all products/infra are required to have systems ensuring that when the user account is deleted, all linked data downstream of that is deleted from storage as well. For most products this is a works-by-default configuration -- the rows in your user table in Spanner have a tag indicating that it's a Gaia ID, and when that ID is deleted in the Gaia system, everything downstream gets automatically deleted.

There's some consideration to what happens in backups as well, but I'm hazy on the details.

Re:Ask HN: Has Mark's Google account been reinstated yet? by aaomidi on Thursday September 29, 2022 @01:08PM (#33023792)
It’s not worth the risk to lie about deleting in my experience.
Re:Ask HN: Has Mark's Google account been reinstated yet? by hdjjhhvvhga on Thursday September 29, 2022 @01:24PM (#33024115)
Yes and no. Even in the GDPR there is a thin area left for cases where you have several layers of data being backed up and immediate deletion is technically difficult.
Re:Ask HN: Has Mark's Google account been reinstated yet? by pan69 on Thursday September 29, 2022 @03:16PM (#33025672)
This is a problem we ran into when I worked at a regulared business a few years ago. From a GDPR point of view we had to physically delete the data but from a regluatory point of view we were obligated to retain information for 7 years.
Re:Ask HN: Has Mark's Google account been reinstated yet? by jimbob45 on Thursday September 29, 2022 @01:05PM (#33023737)
Thanks for the reminder to back up my GMail content.
Re:Ask HN: Has Mark's Google account been reinstated yet? by hdjjhhvvhga on Thursday September 29, 2022 @01:27PM (#33024173)
The question is not about whether they reinstated it or not. The abusive part is instead of apologizing and making up for their stupid mistake they openly stated they stand behind their decision and that it was the right thing to do. I haven't seen such a condescending attitude from any company in years.
Re:Ask HN: Has Mark's Google account been reinstated yet? by gaws on Thursday September 29, 2022 @09:44PM (#33029855)
> The abusive part is instead of apologizing and making up for their stupid mistake they openly stated they stand behind their decision and that it was the right thing to do. I haven't seen such a condescending attitude from any company in years.

They do not want to set a precedent. Unfortunately, the only option is to have a zero tolerance policy (regardless of outcome) that results in account closure.

Re:Ask HN: Has Mark's Google account been reinstated yet? by markstos on Thursday September 29, 2022 @01:02PM (#33023677)
After Google treated him that way, would he want it back, except to properly clean it out and migrate content?
Re:Ask HN: Has Mark's Google account been reinstated yet? by lowercased on Thursday September 29, 2022 @01:13PM (#33023897)
that's probably all you'd want it for.

From gmail, I can think of 2 things...

* reach out to contacts to say "my new email is ...."

* reset any passwords on accounts tied to gmail (and try to migrate those accounts away)

Re:Ask HN: Has Mark's Google account been reinstated yet? by hdjjhhvvhga on Thursday September 29, 2022 @01:22PM (#33024055)
Well, exactly to do that.
Re:Ask HN: Has Mark's Google account been reinstated yet? by scarface74 on Thursday September 29, 2022 @03:09PM (#33025587)
My issue is that the "public" wouldn't get to say how things are done, the "government" does. The government isn't controlled by the majority because of both the method that the Federal government is set up where Montana has the same number of Senators as California, the Electoral College and gerrymandering. I have no desire to give the government more power. I can leave Google much easier than I can leave the US. Google also doesn't have a "monopoly on violence".
Re:Ask HN: Has Mark's Google account been reinstated yet? by smcin on Thursday September 29, 2022 @01:43PM (#33024440)
Is there any petition for this?

(yes I'm aware that this would be to a private company, not the govt)

Re:Ask HN: Has Mark's Google account been reinstated yet? by pGuitar on Thursday September 29, 2022 @02:23PM (#33025020)
large corporation are basically part of the government, because they are secretly forced to do things by the government....
Re:Ask HN: Has Mark's Google account been reinstated yet? by smcin on Friday September 30, 2022 @11:34AM (#33036274)
I'm not disagreeing with that worldview, but I meant "petition" in the much narrower sense, not of "elections", but specifically "petition to Sundar Pichai to reinstate Mark's Google account within 30 days". Seems like much more focused and measurable accountability to me, hence much more achievable.