It's also possible that people want there to be changes but these one-off aren't it. Sure, Mark might get his account back, but what about the hundreds or thousands in similar situations who didn't have the good fortune of national press? Mark getting his account back might quell the anger of the public and delay the changes for the rest.

The other major option might be that there's no agreement on where the line should be drawn (categorically, objectively). It's easy in a one-off, but codifying can be extremely difficult.