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Re:Uber secures right to continue operating in London by mft_ on Monday September 28, 2020 @07:32AM (#24615502)
For all of the issues around Uber, they disrupted a market that desperately needed disrupting. The black cabs in London are a great example: expensive, uncomfortable, often draughty and cold, unpredictable, cash only, and often unfriendly drivers.

How hard would it have been for black cabs to have an app offering Uber’s features - easy location-aware ordering and seamless payment? Technologically, it wouldn’t have been terribly hard... but of course they had their own misaligned incentives to not do so.

So on this front... bravo, Uber.

Re:Uber secures right to continue operating in London by gambiting on Monday September 28, 2020 @07:59AM (#24615669)
I don't know if you ride in the same black cabs I do, but the cabs are vastly better than most offerings from Uber, since the car is designed for transporting paying passengers - it's easy to get in and out of, there's loads of room in the back, the seats are somewhat comfortable. With Uber, if I have to cram myself into yet another Toyota Prius I'll cry. And yeah, black cabs have been accepting contactless payments for ages now.
Re:Uber secures right to continue operating in London by TheCoelacanth on Monday September 28, 2020 @08:24AM (#24615849)
Aren't the levels of Uber that allow a Prius to be used much, much cheaper than a black cab?

If you want a larger car, you can get it. You'll just pay a bit more.

Re:Uber secures right to continue operating in London by gambiting on Monday September 28, 2020 @08:30AM (#24615899)
On paper, sure. In practice, I find that Uber is nearly constantly in surge pricing in London. I've had it several times now where I Was riding in a group, same start point same destination - some people in ubers, some in black cabs. Again, with normal pricing Uber should be cheaper, but since it's very often at 1.5x-2x multiplier, it works out the same or actually more expensive than a black cab. And sure, there is the higher tier of ubers too, but it's usually showing me 20-30 minute wait for a cab for a nicer car.
Re:Uber secures right to continue operating in London by dpatru on Monday September 28, 2020 @11:41AM (#24617820)
> . . . cabs are vastly better than most offerings from Uber, since the car is designed for transporting paying passengers . . .

> Aren't the levels of Uber that allow a Prius to be used much, much cheaper than a black cab? If you want a larger car, you can get it. You'll just pay a bit more.

> On paper, sure. In practice, I find that Uber is nearly constantly in surge pricing in London. I've had it several times now where I Was riding in a group, same start point same destination - some people in ubers, some in black cabs. Again, with normal pricing Uber should be cheaper, but since it's very often at 1.5x-2x multiplier, it works out the same or actually more expensive than a black cab. And sure, there is the higher tier of ubers too, but it's usually showing me 20-30 minute wait for a cab for a nicer car.

Seems like the fact that there is constantly surge pricing and long waiting time means that there are too few Uber drivers, even in "low quality" cars, to meet demand. Your complaints sound like the old joke about prison food: it tastes terrible and the portions are too small.

Re:Uber secures right to continue operating in London by MiroF on Monday September 28, 2020 @12:14PM (#24618233)
> Seems like the fact that there is constantly surge pricing and long waiting time means that there are too few Uber drivers, even in "low quality" cars, to meet demand. Your complaints sound like the old joke about prison food: it tastes terrible and the portions are too small.

What an odd thought leap! It seems like your comparison to the prisoner would apply to anyone who thought the price of something was too high for what you were getting, so doesn't actually seem like a compelling point.

Re:Uber secures right to continue operating in London by leetcrew on Monday September 28, 2020 @07:06PM (#24622190)
it's the combo of high price and low availability that makes the comparison relevant. from a naive market perspective, "too expensive" and "unavailable" is a contradiction. put another way, if it really were too expensive, everyone else would not have bought up all the supply already.
Re:Uber secures right to continue operating in London by davnicwil on Monday September 28, 2020 @10:31AM (#24616978)
You’re both right. It’s totally subjective which is better, in which circumstances and at what price. That’s the real benefit Uber et al brought to the market, and why they should obviously stay there: more choice.

Everyone wins. Even if you prefer black cabs in all circumstances, as there’s now less competition in flagging one ;-)

Re:Uber secures right to continue operating in London by sgt101 on Monday September 28, 2020 @11:24AM (#24617625)
The losers are the black cab drivers, and arguably the Uber drivers who might have been black cab drivers. They have been com-modified - bye bye a half shot at a middle class life style for those folk.
Re:Uber secures right to continue operating in London by richrichardsson on Monday September 28, 2020 @12:32PM (#24618423)
> the Uber drivers who might have been black cab drivers

The barrier to entry for becoming a black cab driver far exceeds that required to be an Uber driver.

Drive for Uber: get a PCO license (about £400-600); own an appropriate car; have appropriate insurance.

Drive a black cab: do the knowledge (2-4 years); get a black cab license (in excess of £1k); get a black cab (likely at least twice the price of a Prius); have appropriate insurance.

Pretty sure the number of Uber drivers who might have been black cab drivers is very, very small.

Re:Uber secures right to continue operating in London by jonplackett on Monday September 28, 2020 @01:57PM (#24619427)
I think we have to accept now that 'The Knowledge' is now completely pointless. The uber driver has Waze, and that is probably at least as good 99% of the time and occasionally better since they'll know in advance about traffic accidents that close roads. Black cabs/drivers do not need to exist anymore in their current form.
Re:Uber secures right to continue operating in London by HPsquared on Monday September 28, 2020 @11:55AM (#24618007)
A hackney cab already is a commodity, just a more expensive one.
Re:Uber secures right to continue operating in London by sgt101 on Monday September 28, 2020 @12:31PM (#24618408)
We will probably end up arguing about definitions here, but I think that the hackney cab isn't a commodity because it's highly regulated and managed for both supply and quality. Yes - it's an interchangeable item (so you win on the semantics) but it can't be glutted out or somehow produced more cheaply.
Re:Uber secures right to continue operating in London by tomduncalf on Monday September 28, 2020 @09:02AM (#24616166)
> And yeah, black cabs have been accepting contactless payments for ages now.

In my experience this is only true since the rise of Uber. Prior to that it was rare to find a cab which took card in London and even if you were in one, often the card machine was conveniently out of order

Re:Uber secures right to continue operating in London by blackearl on Monday September 28, 2020 @10:56AM (#24617294)
Out of order until you said you have no cash, then it magically started working again.
Re:Uber secures right to continue operating in London by wastedhours on Monday September 28, 2020 @08:26AM (#24615862)
Interesting perspective, though personally I find the black cabs more uncomfortable than a Prius, often getting bounced up and down, luggage rolling around in the middle, much more jarring stops/starts I've found too (though a lot depends on the driver themselves, and I've not been in one of the new electric cabs).
Re:Uber secures right to continue operating in London by Nextgrid on Monday September 28, 2020 @09:55AM (#24616601)
Not to mention the door latch constantly locking/unlocking at every stop and making a terrible sound. I don't understand how whoever designed this with the intent that it'll actuate on every stop didn't at least try to make it quiet.

Comparing a Prius to one of those black cabs ("Hackney carriages" as they're called) is like comparing a car to a cattle truck. The former at least attempts to be comfortable, the latter is just designed to move cattle as efficiently as possible (for the operator) without any concerns for the cattle itself.

Re:Uber secures right to continue operating in London by radu_floricica on Monday September 28, 2020 @08:26AM (#24615864)
Uhh... as it happens I went through the numbers when a friend chose his car. Toyota Prius is very roomy. One of the very few that allows two child seats and an adult in the back.
Re:Uber secures right to continue operating in London by anarazel on Monday September 28, 2020 @02:33PM (#24619857)
I can't sit upright in the back of a Prius. And I'm not that tall.
Re:Uber secures right to continue operating in London by itsoktocry on Monday September 28, 2020 @08:34AM (#24615931)
>For all of the issues around Uber, they disrupted a market that desperately needed disrupting. The black cabs in London are a great example: expensive, uncomfortable, often draughty and cold, unpredictable, cash only, and often unfriendly drivers.

So now you have a bunch of "gig-workers" scraping by, often mis-accounting for the deprectiation of using their own vehicle, while often not being properly insured to carry passengers commercially. Meanwhile, Uber corporate is a money burning enterprise.

However, for wealthy urbanites, they can now get to where they are going cheaply and conveniently, so the trade off is "good".

I remain confident that if Uber (and its drivers) had to charge "true costs" this entire story changes.

Re:Uber secures right to continue operating in London by majormajor on Monday September 28, 2020 @12:34PM (#24618448)
> So now you have a bunch of "gig-workers" scraping by, often mis-accounting for the deprectiation of using their own vehicle, while often not being properly insured to carry passengers commercially. Meanwhile, Uber corporate is a money burning enterprise.

If those all those new gig workers are just scraping by today what were they doing before Uber was even an option?

Let's not blame Uber for our economic policies and the lack of steady employment caused by our shared desire to live in as "efficient" and cheap a world as possible.

And let's not imagine that Uber is all that stands between people and "good jobs."

Re:Uber secures right to continue operating in London by DanBC on Monday September 28, 2020 @08:35AM (#24615944)
...also, Ubers have consistent problems of not taking guide dogs or wheelchairs.
Re:Uber secures right to continue operating in London by curryst on Monday September 28, 2020 @09:06AM (#24616210)
Isn't there a special flag you can set for people with wheelchairs? Either way, I think you're right, and I predict ADA woes in Ubers future. Those vans with wheelchair lifts aren't cheap, and Uber can't charge more for it under the ADA (I presume). They may end up having to W2 workers driving corporate vans so they can guarantee availability. I wonder how many areas are only served by a handful of people with wheelchair accessibility. Surge pricing is only going to tempt people so much.

Guide dogs are basically the same thing. Dogs shed, and some people are allergic, so drivers avoid them since they don't recoup lost time or money if they have to clean their car afterwards. That one's easier to fix, though. Uber is just going to have to take a hard stance on it.

I am curious if the drivers know that they are legally required to allow guide dogs. I also wonder if Uber drivers are liable under the ADA in the states where they are still independent contractors.

Re:Uber secures right to continue operating in London by cosmie on Monday September 28, 2020 @09:42AM (#24616495)
Not all wheelchairs require a full on wheelchair-accessible van. Many wheelchairs are also collapsible, and capable of being stowed away in a normal-sized trunk. Yet even people using those types of wheelchairs struggle with getting rides.

Both Uber and Lyft have been hit with a pretty steady stream of lawsuits around ADA compliance, and Lyft has an active settlement with the US Justice Department requiring frequent driver education as well as compliance reporting[1].

[1] https://www.engadget.com/lyft-settles-justice-department-dis...

Re:Uber secures right to continue operating in London by NovemberWhiskey on Monday September 28, 2020 @09:39AM (#24616473)
There is no general ADA requirement for transportation services to provide wheelchair accessible vehicles.
Re:Uber secures right to continue operating in London by cosmie on Monday September 28, 2020 @09:53AM (#24616587)
While that's correct (only providers of fixed-route services like shuttle runs must be wheelchair accessible), there are a number of ADA requirements for private transport services[1]:

  Additionally, private entities providing
  taxi service cannot discriminate against
  individuals with disabilities by refusing 
  to provide service to individuals with 
  disabilities who can use taxi vehicles 
  and/or use service animals, refusing to
  assist with the stowing of mobility
  devices, or charging higher fares or
  fees for carrying individuals with 
  disabilities and their equipment than are 
  charged to other persons.

So you can't refuse someone with a service animal, even if you don't want service animals in your vehicle. And you can't refuse someone with a mobility device that can be stowed in your vehicle (such as a collapsible wheelchair), just because you don't want the hassle of the added time or inconvenience of helping stow away their device.

[1] https://adata.org/factsheet/ADA-accessible-transportation

Re:Uber secures right to continue operating in London by tick_tock_tick on Monday September 28, 2020 @03:28PM (#24620362)
So that means Uber is in full compliance?
Re:Uber secures right to continue operating in London by marcosdumay on Monday September 28, 2020 @09:19AM (#24616318)
Well, this one is trivial for a government to fix.
Re:Uber secures right to continue operating in London by remote_phone on Monday September 28, 2020 @09:14AM (#24616266)
This is a false and fraudulent narrative that Uber opponents make. London is one of the most profitable cities for Uber so the idea they aren’t charging “true” prices is utterly false.
Re:Uber secures right to continue operating in London by threedots on Monday September 28, 2020 @10:01AM (#24616662)
I think the point being made is that Uber is externalising cost onto society by (among other things) hiring its drivers as gig workers and not as proper employees. That is quite separate from whether or not Uber is making money.
Re:Uber secures right to continue operating in London by JAlexoid on Tuesday September 29, 2020 @12:51AM (#24624246)
So... Uber should buy cars and hire people? Then they have to ensure that people stay at work for X amount of time... and they can't work at night without overtime.

You're basically saying that Uber should just close and we get back to the fraudsters that are minicabs. Awesome! Let's make people poorer because "social justice".

Re:Uber secures right to continue operating in London by alentist on Monday September 28, 2020 @11:51PM (#24624014)
That’s not what externality means. That you don’t like something doesn’t make it an externality.
Re:Uber secures right to continue operating in London by burntoutfire on Monday September 28, 2020 @08:54AM (#24616099)
For now, half of the story is us being driven around on stupid VCs' dime (or, more likely, their investors') - which is perfect! The little man doesn't get many wins like this.
Re:Uber secures right to continue operating in London by MiroF on Monday September 28, 2020 @12:17PM (#24618267)
Ah yes, the average Uber customer as the "little man."
Re:Uber secures right to continue operating in London by briandear on Monday September 28, 2020 @10:16AM (#24616817)
> often mis-accounting for the deprectiation of using their own vehicle.

How is that a government concern? Or, how is that your concern? Drivers know what they’re doing and if they don’t, they’ll be out of business. That’s how markets work. Nobody is forced to ride or drive Uber.

Re:Uber secures right to continue operating in London by MiroF on Monday September 28, 2020 @12:16PM (#24618259)
The well-being of others in the society I live in is of concern to me.
Re:Uber secures right to continue operating in London by twic on Monday September 28, 2020 @08:06AM (#24615706)
Baffled to see Uber compared to black cabs. It's a minicab firm. It's vastly more convenient than the legacy minicab firms, because of the app, but the actual service is identical.
Re:Uber secures right to continue operating in London by wastedhours on Monday September 28, 2020 @08:28AM (#24615879)
But convenience and ubiquity was the black cab's selling points, especially since the advent of live updating traffic-aware GPS made storing The Knowledge in your head an occasionally useful party trick.
Re:Uber secures right to continue operating in London by C1sc0cat on Monday September 28, 2020 @12:21PM (#24618313)
Is it? certainly in my small county town 60 miles from London why do I need an app it all works on SMS.

I call the taxi company its automated asks me to push 1 or 2 for the last two trips or 0 for an operator.

I tell the operator where I want to go and my name and I get a sms message with a link to a map and another one when it has arrived.

Re:Uber secures right to continue operating in London by seanhunter on Monday September 28, 2020 @09:38AM (#24616464)
I don't recognise this picture at all. Black cabs in London are much more comfortable than most ubers and have taken cards for a lot longer than Uber has been around.

Secondly black cabs will pick you up from taxi ranks or if you hail them in the street (which Uber and minicabs can not). They are not really that comparable.

Re:Uber secures right to continue operating in London by JAlexoid on Tuesday September 29, 2020 @12:56AM (#24624276)
You need your memory checked. Uber started in 2014 in London, as a limo service... and black cabs were still operating mostly in cash.
Re:Uber secures right to continue operating in London by cripblip on Monday September 28, 2020 @09:03AM (#24616177)
Often wondered the same, in nyc the cabs offer a check in with app (Arro) which takes care of payment (pre registered cc) permitting the rider to just exit the taxi at the end of the journey. It certainly could be better, unfortunately the app devs are fairly unresponsive .. perplexed why this is not funded more
Re:Uber secures right to continue operating in London by DaiPlusPlus on Monday September 28, 2020 @06:36PM (#24621975)
Uber's software runs worldwide: $1m of developer time for Uber has a much wider impact and reach compared to spending $1m on developer time for Arro, which has a much smaller reach and no guarantees of an RoI.
Re:Uber secures right to continue operating in London by AdamGibbins on Monday September 28, 2020 @07:45AM (#24615577)
Black cabs haven't been cash only since 2016, its now required to accept card.
Re:Uber secures right to continue operating in London by maccard on Monday September 28, 2020 @08:09AM (#24615725)
And uber launched in london in 2012.

Meanwhile, the last time I got a black cab, the card machine was broken, and the driver "helpfully" offered to take a detour to an ATM, with the meter running, on my dime of course.

Re:Uber secures right to continue operating in London by alasdair_ on Monday September 28, 2020 @08:21AM (#24615819)
If you are ever in that situation again, just tell them you only have a credit card, nothing else.

Of course, only do that at the end of the ride.

They are not allowed to pick up passengers if the machine (or meter, or lots of other things) is broken. If it’s genuinely broken and you still want to pay, you can call the number displayed below the machine and pay over the phone.

Re:Uber secures right to continue operating in London by iso1631 on Monday September 28, 2020 @11:28AM (#24617672)
It's a corrupt industry that deserves to die
Re:Uber secures right to continue operating in London by JAlexoid on Monday September 28, 2020 @01:55PM (#24619411)
It's not corrupt. It's a straight up mob, that moans about their "rights".
Re:Uber secures right to continue operating in London by throwaway287391 on Monday September 28, 2020 @08:40AM (#24615986)
This is good to know for London specifically.

It's not as satisfying as yours but my general technique that works everywhere in the world where cabs are competing is: ask them if they take credit cards and their reader is working before you get into the cab. If they say no you find another cab. (In my experience they never say no anyway. But I learned to do this every single time I use a cab anywhere because this scam is so unbelievably common everywhere in the world.)

Re:Uber secures right to continue operating in London by iso1631 on Monday September 28, 2020 @11:30AM (#24617692)
My general technique is to use Uber, or pre-book a cab from the office. I have to admit I was stuck last time I was in Beijing, and of course nobody* takes cash in Beijing.
Re:Uber secures right to continue operating in London by maccard on Monday September 28, 2020 @03:33PM (#24620397)
Yep indeed, I've asked before I got in. In this case I was getting a cab from the airport after a long haul flight. I'd normally use Uber but to try and speed things up I took a black cab because they're allowed use bus lanes and it was 9am.
Re:Uber secures right to continue operating in London by maccard on Monday September 28, 2020 @03:38PM (#24620446)
Yeah as the other poster said, asking before getting in the cab is the other solution. Honestly the hassle of knowing it can happen, or wondering if yhe driver is going to be an ass about it makes it not worthwhile when I can tap a button and have an Uber appear for the same price, and _knoe_ my payment method (amex, to make things worse) will be accepted.
Re:Uber secures right to continue operating in London by AdamGibbins on Monday September 28, 2020 @08:26AM (#24615863)
They're breaking TFL rules and shouldn't be operating in that case, congratulations you just got a free ride.
Re:Uber secures right to continue operating in London by maccard on Monday September 28, 2020 @03:36PM (#24620427)
That's great to know the rules are on my side, but the last thing I want is an argument with a driver who has already decided he's breaking the rules. What's the dispute process for a black cab if I'm sitting outside my door with a £30 fare racking up and an angry driver? With Uber, I say "thanks" and type a message when I get back to the apartment and it's handled. With black cabs it looks like I have to phone them. Presumably I also need a receipt or at least a cab number too?
Re:Uber secures right to continue operating in London by jonplackett on Monday September 28, 2020 @02:13PM (#24619622)
Or a very threatening taxi driver when you point that out...
Re:Uber secures right to continue operating in London by jonplackett on Monday September 28, 2020 @10:29PM (#24623654)
I miss 2012.

I got on Uber really early and cashed in big time on those sweet £20 bonuses for EVERY referral.

I'd just stand up at the end of a party and shout "WHO WANTS TO GET HOME FOR FREE" and be set for taxis for the next month or so.

Re:Uber secures right to continue operating in London by kerng on Monday September 28, 2020 @09:25AM (#24616362)
Yes, Uber really helped change that. Pretty amazing, probably still would be cash only otherwise...
Re:Uber secures right to continue operating in London by twic on Monday September 28, 2020 @07:59AM (#24615662)
The card machine is often mysteriously broken.
Re:Uber secures right to continue operating in London by alasdair_ on Monday September 28, 2020 @08:22AM (#24615828)
Terrible shame that you’re mysteriously only carrying a credit card and no other form of payment then, isn’t it?

:)

Re:Uber secures right to continue operating in London by shawabawa3 on Monday September 28, 2020 @10:53AM (#24617254)
they used to pull this a lot - if they try it now call them out. They aren't allowed to operate with a broken card machine
Re:Uber secures right to continue operating in London by smileysteve on Monday September 28, 2020 @12:55PM (#24618698)
> if they try it now call them out

This is a fun way to make tourists feel insecure.

Call them out, where you wait on a foreign police, prove your identity, file a report -- in a non native accent / language -- in the best case...

or in the worst case, where they'll take you where you don't want to go (or other cabs to pickup), potentially drive off in a dangerous way as you forcibly exit the vehicle, and blacklist you from other cars

-- all while you're hoping to make it to a hotel, airport, tour safely and on time.

Re:Uber secures right to continue operating in London by JAlexoid on Monday September 28, 2020 @01:56PM (#24619424)
Yep.

Most people forget that. Tourist places are a literal gold mine for fraudsters and other kinds of bad people.

Re:Uber secures right to continue operating in London by unicornfinder on Monday September 28, 2020 @05:06PM (#24621223)
Indeed and I don't know if it's just me but I genuinely feel like London has gotten a lot worse for fraudsters in recent years...
Re:Uber secures right to continue operating in London by JAlexoid on Tuesday September 29, 2020 @12:58AM (#24624283)
Cooonsiderably.
Re:Uber secures right to continue operating in London by renewiltord on Monday September 28, 2020 @01:26PM (#24619078)
I don’t want to call them out. I want to never have to call them out. With Uber I don’t have to so I’ll take that.
Re:Uber secures right to continue operating in London by dx034 on Monday September 28, 2020 @07:52AM (#24615621)
Uber has been in London since before that, competition by Uber and other minicabs was probably a reason for card requirements for black cabs.
Re:Uber secures right to continue operating in London by mytailorisrich on Monday September 28, 2020 @08:15AM (#24615765)
Thanks to Uber...
Re:Uber secures right to continue operating in London by brigandish on Monday September 28, 2020 @08:53PM (#24623045)
I've never been in a black cab with an unfriendly driver. Minicabs, yes. Don't know about Uber as I don't use them.

I was using electronic payment with black cabs almost 20 years ago, contactless came in ages ago. I genuinely find it hard to believe you've used a black cab, at least in this century.

Re:Uber secures right to continue operating in London by JAlexoid on Tuesday September 29, 2020 @12:55AM (#24624267)
I left London 5 years ago and rare black cab would take anything but cash back then.

And my husband has been asked for a blowjob at least twice in London.... some black cab drivers are a little bit too "friendly"...

Re:Uber secures right to continue operating in London by Nursie on Monday September 28, 2020 @12:02PM (#24618093)
> cash only

Black cabs have been required to have a functional contactless card reader in them for some time now. Any that don't are asking to be reported for it.

I know that doesn't address all their issues.

Re:Uber secures right to continue operating in London by philjohn on Monday September 28, 2020 @12:28PM (#24618382)
An interesting questions is - did Uber coming on the scene drive that change, or was it already in the pipeline?
Re:Uber secures right to continue operating in London by Nursie on Monday September 28, 2020 @12:51PM (#24618660)
So it looks like that came in around 2016 - https://tfl.gov.uk/info-for/media/press-releases/2016/octobe...

I wouldn't be surprised if it was TFL trying to force the black cabs to modernise and compete with uber.

Re:Uber secures right to continue operating in London by JAlexoid on Tuesday September 29, 2020 @01:01AM (#24624300)
I definitely have taken Uber in London in 2015.

And a year before we had a luxury vehicle ride booked with Uber in London.

Re:Uber secures right to continue operating in London by mrlala on Monday September 28, 2020 @11:29AM (#24617681)
I mean, back 8+ years ago they had minicab firms. It was basically uber. We had an app on our phone or would make a phone call and get a cab to pick us up pretty quick which we know the fixed price ahead of time.

So before uber there was already a service which complemented black cabs.