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Re:Amazon warehouse workers 'peed in bottles' fearing punish... by kelukelugames on Monday April 16, 2018 @11:34AM (#16849649)
Bezos. Jeff Bezos is the reason why Amazon treats workers they way they do. Compared to other tech giants, Amazon is incredibly anti-employee. Look at how their stocks vest.

I worked at Microsoft during Balmer's reign. The founder/CEO's attitude dictates the work culture. And causes harm if it's bad.

I live in Seattle and often hear this joke: Being an Amazon customer is the best. An investor is great. An employee not so much.

I worked at Amazon in 2005 and was a customer before that. But I can't support Bezos anymore because he negatively impacts how people are treated. It's not on par with Nike's sweatshops in the 90s, but I still canceled Prime and stopped buying things from Amazon.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by kajumix on Monday April 16, 2018 @01:22PM (#16850805)
Judging from some of the comments here, software engineers working in Amazon must either be stupid or irrational to continue working there, given the market for software engineers. Amazon is a highly successful company with significant anticipate growth still to come. All that success doesn't come without talent. So maybe not stupid, maybe just irrational? Tech companies in general, and Amazon in particular, are highly data driven and people are constantly challenged to make design choices and decisions based on data--they are being constantly asked for hard evidence on why a certain choice is better than another. In a way they are optimizing for rational people in their recruitment. Could it be that they are more rational than average? Could it be that they are qualified to look at their work experience and weigh it against the compensation, and make the choice to instead go work for Microsoft, or one of the many tech companies around the Seattle area? Maybe they are all just masochists?

(Disclosure: I am a software engineer in AWS, and I love my job. Sorry, can't speak for non-tech jobs. Opinions are my own.)

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by spenczar5 on Monday April 16, 2018 @02:38PM (#16851553)
At least one reason is that the stock has done so well. A typical software engineer hired 4 years ago is incredibly well compensated at Amazon because of this.

Consider a mid-level software engineer hired 4 years ago, on April 16 2014, with a salary of $100k. A typical stock grant at hiring for a mid-level software engineer in 2014 might be $400k over 4 years, backloaded so most of it comes at the end; on April 16 2014 the share price was $323, so the grant would have looked something this:

  Apr 16 2015: 154 shares @ $323 = $50k  = $150k total comp
  Apr 16 2016: 248 shares @ $323 = $80k  = $180k total comp
  Apr 16 2017: 371 shares @ $323 = $120k = $220k total comp
  Apr 16 2018: 464 shares @ $323 = $150k = $250k total comp
But the share price has gone through the roof since then, so things look more like this:

  Apr 16 2015: 154 shares @   $383 = $59k  = $159k total comp
  Apr 16 2016: 248 shares @   $625 = $155k = $255k total comp
  Apr 16 2017: 371 shares @   $901 = $334k = $434k total comp
  Apr 16 2018: 464 shares @ $1,440 = $668k = $768k total comp
That mid-level, totally normal software engineer is making more than $750k this year because the stock price has gone up so much since 2014. They're likely to put up with a lot of bullshit to get that kind of financial security - that's not just a down payment on a house, it can be the whole thing in cash in the east side suburbs, with great school districts.

Amazon (and Seattle in general) could be in big trouble if the stock price turns around. I don't think that's likely, but it's kind of scary to me.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by techsupporter on Tuesday April 17, 2018 @05:06AM (#16856662)
Are those numbers real? As in, does (did?) Amazon really do $400,000 in stock grants for routine (I don't mean that to sound harsh, I just mean "not as a super-exceptional process to land a world-famous developer") software engineer hires?

If they are, holy shit. I thought the meteoric rise in housing prices around here was almost entirely due to the influx of people compounded by this region's seeming inhospitable allergy to building housing stock at anywhere near a reasonable rate.

But, damn, if your table is even within 80% of reality, I am floored. No wonder it's virtually impossible to rent or buy anything for a "realistic" (for me, and I make a pretty good income, or so I thought) price anywhere between Edmonds and Auburn. The rest of us, even those employed in the technology industry, simply cannot compete with that kind of cash on the barrel.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by spenczar5 on Tuesday April 17, 2018 @02:18PM (#16860908)
Yes, this is typical, more or less. Amazon tends to pay with a low base salary and high stock component. What I described would be somewhere between “pretty competent developer” and “tech lead on a team of 8,” not anything unusual like hiring a superstar principal engineer.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by skookumchuck on Monday April 16, 2018 @04:07PM (#16852239)
Amazon is minting millionaires like crazy. Of course people want to work there.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by YetAnotherNick on Monday April 16, 2018 @04:59PM (#16852713)
Anyone could have bought this stock if they would have known the price. Yes, the decision to join amazon turned out to be great money wise, but still doesn't explain why the top talent works there.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by spenczar5 on Monday April 16, 2018 @05:20PM (#16852897)
Hm, I don't understand what purchasing stock has to do with it. If someone bought the stock then they would own it. But that's not what happens when a company grants you stock - it's a promise to deliver you shares later.

If this hypothetical employee quit on April 10th, 2018, they would not get the 464 shares (== $668k) on April 16th, 2018. They also would probably not get a comparable offer if they quit to join Facegooglesoft. So, if they quit, they lose out on hundreds of thousands of dollars. That's enough to keep many people even if the work is unpleasant.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by YetAnotherNick on Tuesday April 17, 2018 @05:00AM (#16856642)
I am saying you could not anticipate which company's share will rise above the rest.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by codedokode on Monday April 16, 2018 @08:55PM (#16854460)
The contrast between payout to engineers and unqualified workers is impressive. Especially if those workers live in a place like California with high living costs.

I think growing housing costs are much more scarier for a worker than an idea that some engineer gets 200-300k less.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by rosser on Monday April 16, 2018 @02:32PM (#16851502)
How professional technologists are treated by their giant tech employer is utterly orthogonal to how lower-skilled, hourly warehouse workers are treated by the same company.

Why do technologists reliably chime in with completely irrelevant details of a technologist's experience of working for a tech company, in response to articles talking about how poorly those companies treat their non-technologist staff?

What does the one have to do with the other? "Amazon can't be all bad, if they aren't abusing (some of) the subset of their workforce that can meaningfully vote with its feet"?

EDIT: not singling you out specifically, but you did the thing here, so you get the follow-up.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Sharlin on Monday April 16, 2018 @03:42PM (#16852057)
People are really, really good at assuming that their experience of just about anything is a representative sample. And because their experiences are subjectively pretty important to them (naturally) they must be objectively important and relevant in the grand scheme of things as well.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by dastbe on Monday April 16, 2018 @03:51PM (#16852116)
I think everybody is doing this? Looking through the comments and its nothing but people talking about SDEs and other well compensated employees, when the crux of this article and others like it are the issues faced by warehouse workers, which I'm betting make up a large majority of the ~550k workers employed by amazon.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by sudhirj on Monday April 16, 2018 @02:57PM (#16851710)
At the risk of rehashing other comments here, software devs at Amazon are profit centers - when they work the company gains exponentially more value than it pays them. A good engineer retained can often deliver 2X to 10X the value of a new hire. The company treats them them accordingly.

Warehouse employees are cost centers. They're replaceable pseudo-robots that are filling in the gaps until the engineers mentioned above finish building the real ones. A new worker at a cheaper rate is objectively better than retaining one, because the number of boxes packed tends to increase inversely proportional with age and tenure. The company treats them accordingly.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by awat on Monday April 16, 2018 @05:36PM (#16853021)
Piggybacking on what you were saying I don’t disagree from a purely business sense. But I find it ironic society seems to have this constant droning fear about actual robots becoming sentient and dissenting but doesnt fear the droves of these sudo-robots who are already able bodied and sentient and being actively antagonized (piss in bottles, etc) to dissent.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by snoman on Monday April 16, 2018 @04:03PM (#16852203)
> A good engineer retained can often deliver 2X to 10X the value of a new hire. The company treats them them [sic] accordingly.

The turnover rate is generally less than 2 years.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by sudhirj on Tuesday April 17, 2018 @12:40AM (#16855521)
We’re mostly talking about large comp packages here, and I’m guessing they all vest over 4 years? I’m not saying devs are particularly pampered, just that there’s no comparison with the warehouse workers.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by nlowell on Monday April 16, 2018 @02:23PM (#16851420)
The people in my recent college graduating class who were planning on going to Amazon for software engineering were going there with a plan to burnout after 2-3 years and take their experience elsewhere. It was seen as worth it for the money + resume, even knowing those years would suck.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by delecti on Monday April 16, 2018 @02:30PM (#16851478)
My Amazon RSUs more than knocked out my significant student loans, so I have to say that's a reasonable strategy.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by noir_lord on Monday April 16, 2018 @02:33PM (#16851513)
Bit like been a lawyer for one of the big firms.

They work you like a dog but proof that you can 'graduate' from them gets you better offers afterwards.

Crazy system when you think about it.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by delecti on Monday April 16, 2018 @02:26PM (#16851453)
I think it largely comes down to a few factors: Amazon does a lot of hiring, changing jobs is a hassle that many people won't do just because of momentum, and we naturally only hear about the very worst of what it's like to work at Amazon. If you keep hiring enough developers, enough of them will stick it out thanks to momentum (through possibly sub-optimal but not necessarily tortuous conditions) for long enough to have a large number of developers at any given time.

I worked at Amazon for ~5.5 years, and it was fine. I wasn't in bliss, but it wasn't awful, it was fine. I eventually left not because conditions worsened but because my team's responsibilities eventually shifted to work I disliked enough to overcome the momentum (web ads), and I found out they have a very generous severance program if you know what to ask about.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by stone-monkey on Monday April 16, 2018 @03:21PM (#16851901)
>> I found out they have a very generous severance program if you know what to ask about.

What do you mean? Are you referring to the severance you get if you leave on a PIP?

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by delecti on Monday April 16, 2018 @03:35PM (#16852009)
Yes, but you can also opt-in to that. I told my manager I was dissatisfied and thinking of leaving, he suggested I talk to HR about the pivot program. They then put me on a PIP so I could accept the severance option.

Also I had been on an actual PIP before and I'm pretty sure that option wasn't mentioned.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by jackgolding on Monday April 16, 2018 @09:35PM (#16854683)
this is crazy to me, check out /r/consulting they view being on a PIP as a doomsday clock where the company will find any excuse to fire you in the next 6 months.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by delecti on Tuesday April 17, 2018 @09:01AM (#16857831)
I can't speak universally, but I "passed" mine, and lasted another full year before leaving willingly. My manager seemed to very earnestly want me to pass, and implied that most people do.

All that said, I would advise that if you get put on a PIP, just take the severance right away. You're ineligible for a raise or additional stock grants in the cycle following the PIP.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by xg15 on Monday April 16, 2018 @02:38PM (#16851561)
I think the conditions apply more to the warehouse workers than the software engeneers.

Presumably both groups are vastly different regarding qualifications, income, ability to switch jobs and freedom to structure their work, so I think they should be taken separately when discussing workplace conditions.

(As an analogy, during the industrial revolution, the people that designed the machines probably weren't the ones that were working 18-hour days in hazardous conditions either.)

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by pg_bot on Monday April 16, 2018 @02:32PM (#16851497)
Not to offend you or your work, but IMO Amazon makes the worst software out of all the big tech companies. I think that this is related to their ability to attract and retain talent due to their poor work culture.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by manigandham on Monday April 16, 2018 @02:35PM (#16851530)
What software specifically? The AWS cloud is still the leader in most products.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by pg_bot on Monday April 16, 2018 @03:18PM (#16851874)
AWS is the leader in the cloud because of its 6-7 year head start on the competition, not because their product is better than their competitors. There was even a company built on top of AWS that made money by creating a reasonable UX on top of that product.[0]

walmart.com is better designed that amazon.com. I don't know when that happened but you can take a look at two product pages for the same book and be the judge. [1][2]

That's just the tip of the iceberg. I could rant about Amazon's software for days, but in the end software doesn't necessarily mean they are a bad company. If I order something from amazon I expect to get it quickly and in the case something goes wrong I can talk with someone who will be more than agreeable. That is why they are successful, not because of their software prowess.

[0]: https://www.heroku.com/

[1]: https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp...

[2]: https://www.walmart.com/ip/Thinking-Fast-and-Slow/20530246

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by manigandham on Monday April 16, 2018 @04:18PM (#16852326)
Heroku is PaaS while AWS started as IaaS and these are completely different. AWS has some PaaS offerings now and is leading the way in an even lighter abstraction with FaaS/serverless. Azure and GCP definitely have unique products but AWS still has plenty of leading tech and I think it's rather misleading to say they don't have anything better. In several instances they're the best simply because there isn't even any serious competition for that niche.

The design of a webpage for companies doing 100s of billions in revenue will be rather subjective and hard to change without materially affecting that revenue so I'm not sure how valid that comparison really is, or what it has to do with "better software".

I will say that building the infrastructure to power such an efficient ecommerce empire along with AWS is not trivial and you're likely vastly underestimating the quality of their systems based on what seem to be rather surface-level observations.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by dastbe on Monday April 16, 2018 @04:00PM (#16852176)
Heroku was targeting a much different audience from what AWS was targeting back in 2007 (yes everyone, its been over a decade!). AWS has gradually crawled up the stack over the past few years, but I'd still say Heroku is targeting customers for which the Heroku model is exactly what they want/need.

I'd also say that if AWS had a 6-7 year head start on the competition, then that was the competition being lazy. It's not as if Microsoft/Google didn't have the ability to deliver a cloud platform back in 2007, and history shows they were delivering cloud products around this time. Microsoft Azure was announced in 2008 and launched in 2010; Google App Engine launched in 2008, storage in 2010, and VMs in 2013.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by GSimon on Monday April 16, 2018 @03:43PM (#16852069)
Those product pages aren't really self evident as to which is better, I actually prefer Amazon's also, it seems to have more details about the item in addition of course to the 1000s of reviews.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by sgtmas2006 on Monday April 16, 2018 @03:46PM (#16852092)
While this isn't a direct problem with Amazon vs Walmart site design, I'm more likely to use Amazon due to the amount of reviews.

Walmart can do one thing right, while Amazon has the majority of it right for me. It's going to take a lot to sway me away from Amazon.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by BookmarkSaver on Monday April 16, 2018 @04:38PM (#16852521)
>Judging from some of the comments here, software engineers working in Amazon must either be stupid or irrational to continue working there, given the market for software engineers.

Hacker News hates big companies, Amazon being evil is in the zeitgeist, and people are unable to contextualize criticisms properly.

Being a software engineer at Amazon is fine (yeah, yeah, congrats, out of the tens of thousands of engineers you were able to uncover a few horror stories and terrible teams. Shocking) and very lucrative.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by laythea on Monday April 16, 2018 @01:28PM (#16850874)
Does the treatment outlined in the article apply to just warehouse workers or does this policy apply to software engineers/office bods also? (pee in a bottle etc?)
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Sea_Wulf on Monday April 16, 2018 @02:12PM (#16851308)
There have been reports of toxic management [0] and at least one suicide attempt over the years [1], which indicates that the problem is not purely on the warehouse floor.

[0] https://www.nytimes.com/2015/08/16/technology/inside-amazon-...

[1] http://fortune.com/2016/11/29/amazon-employee-suicide-attemp...

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by FilterSweep on Monday April 16, 2018 @02:22PM (#16851415)
> Judging from some of the comments here, software engineers working in Amazon must either be stupid or irrational to continue working there

This is sparing the employer at the expense of the employee. Employee's employment status is.....far more sticky.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by gourou on Monday April 16, 2018 @11:37AM (#16849682)
> Amazon is incredibly anti-employee

They prefer calling it 'customer-centric'

> Amazon, Earth’s Most Customer-Centric Company

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Lionsion on Monday April 16, 2018 @03:19PM (#16851880)
> They prefer calling it 'customer-centric'

If they'd like to be actually customer-centric, they can start by implementing a search that doesn't rank counterfeit products with a single 5-star review over real ones with 5000 reviews and an average rating of 4.9.

I feel like Amazon's reputation for being "customer-centric" doesn't actually reflect their current practices, but instead it leans heavily on past reputation (when their competitors were worse) and a convenient return policy that papers over problems.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by nasredin on Monday April 16, 2018 @03:51PM (#16852119)
Next you gonna ask for something crazy like "sort by number of reviews" and "consistant UI on product pages"?

The technology is not there yet man!

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by faster on Monday April 16, 2018 @09:09PM (#16854541)
I'm not ignoring your point, but I use a Chrome extension to sort by number of reviews.

https://chrome.google.com/webstore/detail/sortem-for-amazon/...

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by prklmn on Monday April 16, 2018 @03:09PM (#16851811)
Apple complains Amazon's US site is selling fake products

http://www.bbc.com/news/technology-37715531

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by losteric on Monday April 16, 2018 @11:57AM (#16849888)
FWIW: I think Amazon's stock vesting schedule for ICs is reasonable considering the sizable hiring bonus (iirc ~$20k for new graduates). Stock grants are intended to reflect an employee's ownership in the company, and rapidly increase with tenure.

That said... Amazon is definitely not human-oriented. Leadership within established business units is brutally efficient, with far too much faith in their metric goals. Ask any engineer about HR's survey tool, I think that's a prime example of cultural decay within Amazon.

Amazon used to be "customer obsessed" with a strong engineering culture... these days the cultural values are "maximize revenue, minimize costs".

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by decebalus1 on Monday April 16, 2018 @12:37PM (#16850328)
> I think Amazon's stock vesting schedule for ICs is reasonable considering the sizable hiring bonus (iirc ~$20k for new graduates)

One can get this bonus basically everywhere else in the area with similar sized companies. Hell, I got way more than that 8 years ago.

The vesting schedule is diabolical:

> 5% 1st yr, 15% 2nd yr, then 20% every 6 months

coupled with the turnover rate: http://www.slate.com/content/dam/slate/blogs/business_inside...

I can't imagine anyone rational and with reasonable technical skills thinking this is a good enough incentive to join the company.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by basseq on Monday April 16, 2018 @12:48PM (#16850460)
My company's vesting schedule used to have a 3-year cliff: 0% first year, 0% 2nd year, 75% third year, 25% fourth year.

It's a much more reasonable quarterly vest with a 1-year cliff now.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by rossbmiller on Monday April 16, 2018 @12:47PM (#16850440)
I think it's brilliant. If you live in Seattle and know anyone who's a mid-level corporate employee at Amazon, you should notice that it's a great way of selecting talent who are committed to the company and who will stick around. Also, contracts are re-negotiated every two years, so if you chain them up, you're getting a pretty significant annual payout.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by decebalus1 on Monday April 16, 2018 @01:14PM (#16850728)
It's brilliant for Amazon, not so much for the employee and it doesn't matter if you're committed to the company if the relationship is not bilateral (and it's often not). You can re-negotiate your pay and stuff but if the company has a financial incentive not to, there are several HR devices to keep you from doing so. Let's not bring up the regular reorgs which are notorious for wiping out careers.

I've been living in the Seattle area for a really long time and I've heard so many horror stories coming from Amazon that I could fill a book.

Also, I am aware of the 'Amazon is not for everyone' narrative. Yes, I agree, it's not for people who value their work/life balance and expect to be treated as a human at their workplace.

I am also aware of the 'it depends on the team' narrative. That's bullshit. Indeed it does depend on the team but 'generally' (to quote Zuck) it sucks.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by laythea on Monday April 16, 2018 @01:32PM (#16850914)
I am in no way an Amazon supporter, however I fail to see how any single company can "wipe out your career". As a skilled engineer, you have many options. And incidentally, from the sounds of it, it seems like if they let someone go, they would be doing that someone a favor.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by xenostar on Monday April 16, 2018 @02:16PM (#16851347)
Pretty sure he means to wipe out your career within the company.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by decebalus1 on Monday April 16, 2018 @02:50PM (#16851645)
Exactly what I meant. And this results in wiping out your unvested stock.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Aunche on Monday April 16, 2018 @01:09PM (#16850679)
That works in theory, but in practice, Amazon still has shitty employee retention. Top software talent is a seller's market. Most people who have the choice would choose Facebook, Google, or Microsoft over Amazon because Amazon is stingier.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Latteland on Tuesday April 17, 2018 @01:26PM (#16860376)
Companies are not committed to employees. The easy example is that they have layoffs, even amazon and microsoft. a committed company would do what microsoft used to do, since they had basically endless openings, if your project was canceled you had 2 months to find another job. and you could always find another job.

The other reason to consider carefully before going there is they sometimes try to scare people by enforcing non-competes. So what are you going to do, deliver papers? Here's a recent article - https://www.geekwire.com/2017/business-personal-amazon-web-s...

edit - here's an example of layoffs in seattle https://www.seattletimes.com/business/amazon/amazon-laying-o...

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by ghostbrainalpha on Monday April 16, 2018 @11:52AM (#16849835)
I don't know about that joke anymore. Being an Amazon customer used to be great, but the deliveries are bordering on ridiculously horrible now.

I order something on Prime, then it doesn't show up when I expect it to, I get no notification of any delays, and then when I log in to see what's going on they have changed the original expected date so I can't even see what I was originally promised unless I took a screen shot.

This has been the case on 2 thirds of my deliveries over the past 3 months. And I'm not even going into the sham that is 3rd party selling.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by lostapathy on Monday April 16, 2018 @12:06PM (#16849988)
I'm seeing this as well - and ironically, I live within walking distance of an Amazon fulfillment center.

The scummiest part, though, is that when packages get completely lost, half the time I can't request an automatic refund, I have to work with a customer support rep to get it issued.

Realistically, it should be completely automated. If Amazon knows my package was lost (in my most recent case, it never even shipped!) not issuing the refund automatically is anti-consumer greed.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Murdodc089 on Monday April 16, 2018 @12:54PM (#16850528)
"....I have to work with a customer support rep to get it issued"

I'm finding more and more (or maybe it's always been this way?) that the onus for correcting or making sure something is correct, is ALWAYS placed on the last person in the chain.....the individual.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by cbanek on Monday April 16, 2018 @07:36PM (#16853988)
This is especially true for medical and insurance problems. You don't pay the individual/customer, and you have no incentive to help them (other than they might go somewhere else a little less bad). For people that haven't had to go through this yet, such as a claim gone wrong, everything seems fine. One example of this has been life insurance companies verifying eligibility only after the person has died and someone has made a claim. It seems part of the business model to make life so miserable for customers that they give up trying to get what they were promised.

https://www.cbsnews.com/news/60-minutes-life-insurance-inves...

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by mrfusion on Monday April 16, 2018 @12:10PM (#16850034)
My biggest peeve is that every time I go to reorder something the price has gone up another 10%.

I never hear other people complain about this though. I wonder if it’s not widespread?

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Lionsion on Monday April 16, 2018 @03:28PM (#16851939)
> My biggest peeve is that every time I go to reorder something the price has gone up another 10%.

> I never hear other people complain about this though. I wonder if it’s not widespread?

I've gotten increases like this on some items, though not as consistently as "every time."

I no longer consider Amazon to be generally price-competitive with other online retailers and big-box retail. I pretty much only shop at Amazon when I have no idea where to buy the item I'm looking for (such as weird informally-imported things).

Ironically, I'm actually starting to use Amazon as an "online showroom" for general searching, but actually make my purchases elsewhere.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by pkaye on Monday April 16, 2018 @03:26PM (#16851930)
Also they don't give price adjustments for most of the products they sell. I bought a book and the day after I received it, the price dropped 30%. The customer support would not refund the difference. Instead I had to ship back the product first and buy it again. Now to ship it back, I have to pay the shipping unless I lie and say it was defective or go to their Amazon store in San Jose to drop it off.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by astura on Friday April 20, 2018 @01:38PM (#16886790)
FYI - Check your credit card benefits! Most offer free price protection for items you buy with the card, its saved me hundreds of dollars over the years. In fact, I just got a $40 check in the mail the other day for a price protection claim on a TV. And the price protection works on other retailers too - so if you bought the product on Amazon and it goes on sale at Walmart next week, you can make a claim for the difference in price.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by BatFastard on Monday April 16, 2018 @03:43PM (#16852067)
I have had absolutely no problems with package delivery.

The one thing I returned was a breeze.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by j45 on Monday April 16, 2018 @11:53AM (#16849849)
Deliveries are not done by Amazon where I live - it's usually 3rd party.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by kmonsen on Monday April 16, 2018 @12:07PM (#16850006)
That doesn't really change anything. The customer interaction is with Amazon and they own it including paying for it either with Prime or directly.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by isostatic on Monday April 16, 2018 @12:09PM (#16850026)
Those third parties likely owe pretty much their entire business to amazon. When a company can't exist without a specific client, is it really a third party?
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by j45 on Monday April 16, 2018 @12:54PM (#16850531)
I think delivery companies may vary - in my area, some deliveries are still completed by the national mail, major couriers, however small (and often incompetent) carriers are starting to.

The reason for my comment was that my experience receiving a shiny package doesn't really overlap with what employees are being put through. Both reflect poorly on Amazon, the conversation about employees is a valid on it's own as there are avenues with Amazon to already complain about poor delivery and have a recourse.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by TaylorAlexander on Monday April 16, 2018 @12:06PM (#16849991)
Is is all on Bezos or does the way we structure society also affect why people are willing to endure this treatment?
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by dimal on Monday April 16, 2018 @02:42PM (#16851592)
When you have $100B, you're one of the people structuring society.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by partiallypro on Monday April 16, 2018 @12:54PM (#16850536)
People I am friends with in management make a lot of money, with great stock options and bonuses; floor workers are the people that get crapped on. If you're in logistics, you're making a killing, and generally have a good work life. So I'm told. Same applies to Alexa and AWS teams.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by gorbot on Monday April 16, 2018 @11:37AM (#16849680)
Not all employees are treated poorly. Yeah, the stock vest is back loaded, but they typically give cash upfront, which you could just turn around and buy stocks with..
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by kelukelugames on Monday April 16, 2018 @11:49AM (#16849804)
That's a poor argument. I've gotten offers from many tech giants. They all included a sign-on cash bonus. Often much bigger than Amazon's.

Amazon's total offer was usually about 100k lower. Sometimes more. Amazon SWEs still earn hundreds of thousands of dollars. So being treated poorly and paid less is relative.

In Amazon's defense, I have friends who enjoy working there. The MBAs especially love it. Again, it's not like anyone is stuck in some Nike sweatshop from 1974.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by isostatic on Monday April 16, 2018 @11:57AM (#16849892)
White collar jobs are somewhat different than. We have choice, we have power.

The best bet for amazon warehouse employees, and delivery drivers, would be to unionise. This would lead to either 1) More investment in robotics, taking away menial jobs 2) Better conditions for shelf-stackers.

Both are good -- as a society we should not be making people work when the work could be done by robots.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aquadrop on Monday April 16, 2018 @12:46PM (#16850437)
More automation -> less jobs -> more pressure to keep working at the awful, but paying job you have.

I think best solution is universal basic income, but that of course is far from being accepted in USA. But it gives power to people, it make them not being so afraid to lose a job, so employers have to act accordingly.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Mediterraneo10 on Monday April 16, 2018 @06:03PM (#16853253)
> I think best solution is universal basic income

I have said before here that I cannot imagine universal basic income working in the USA unless American culture changes drastically to favour heavy state subsidy of arts, culture and community centers. In the Nordic countries where a substantial portion of many communities are on the dole, the state generously provides concerts and theatres and social facilities so that those people have something wholesome to do, they don’t just all sit home and drink (some do, of course; you can’t win every time). What would small-town Americans do with their time if they weren’t working?

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aquadrop on Tuesday April 17, 2018 @05:02AM (#16856648)
They won't be just not working, they also won't have to work, for life. That might cause change of behavior.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by isostatic on Monday April 16, 2018 @03:08PM (#16851798)
Possibly, UBI or negative income tax (which is probably easier to administer) may be required, but it may not. In India, they still employ someone to sit on a chair in a lift pressing the button. Even in the western world we employ doormen.

Of course while people vote against their best interests (the false belief that hard work guarantees success) I'm sure that those with the power will continue to exploit those without.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by Mediterraneo10 on Monday April 16, 2018 @06:09PM (#16853306)
> In India, they still employ someone to sit on a chair in a lift pressing the button.

A culture of makework can be harmful in that it would push some people to do pointless jobs when they might actually do something beneficial for society (but perhaps not profit-generating) if they were given free time.

For example, I am fortunate to work remotely in a job that pays me a lot of money, but I am in a country with low cost of living. That means I only work 2–3 days a week. All the rest of my time I am busy with obsessively editing OpenStreetMap, writing the occasional journal publication in the field I trained in at university, and participating in the local arts scene as an audience or writer. I know that if I got to receive UBI, I would still be doing things with my time that are overall contributing to society. Please don’t make me sit in an elevator all day to press buttons instead.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by isostatic on Monday April 16, 2018 @08:23PM (#16854296)
Yes, pushing buttons or boxing amazon deliveries is a waste of humanity's time. The question is will society allow us to move to a system where we work 20 hour weeks doing the same amount of productive work we do now.

I would like to think we will. I suspect we'll have people doing 60 hora a week of breaking rocks for no reason other than making those higher up the food chain think they aren't hetting a free ride.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aquadrop on Tuesday April 17, 2018 @05:05AM (#16856660)
UBI should be there to fight exactly that, those pointless jobs. It increases value of people's time, so even if there will be a doormen, they will be paid very good and that will be choice of the people.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by crankylinuxuser on Monday April 16, 2018 @12:44PM (#16850420)
Roboticization is great for the long-term, Star Trek style economy.

It's the Bell Riots and Sanctuary Districts I'm worried about.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by krapp on Monday April 16, 2018 @07:36PM (#16853985)
Of course... Star Trek's economy didn't run on robots, it ran on magic wish boxes that would defy the laws of physics in the real world.

Which is why I suspect when it comes to Star Trek's future, we'll get to the dystopia, but not the utopia.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by acdha on Monday April 16, 2018 @12:34PM (#16850295)
I disagree only in the assessment that unionization isn’t also good advice for people with desk jobs. The C-level sees us as expensive workers who need to be treated better but still an expense rather than peers.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by jhall1468 on Monday April 16, 2018 @12:30PM (#16850263)
> Amazon's total offer was usually about 100k lower.

Come on, that's so misleading. Offers from the big tech companies come in 4 year bundles. There's no way your offer was $100k per year lower unless you didn't get leveled the same at Amazon as you did Google.

I got an offer from Google in Mountain View and despite being CONSIDERABLY higher, the COL difference made Amazon's pay higher. And that assumed stock prices remained the same. They've doubled.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by kelukelugames on Monday April 16, 2018 @06:37PM (#16853509)
It's not. I had offers from multiple companies at sde 2. Amazon's was so bad that the recruiter was embarrassed to tell me they couldn't up the offer. I'm sure there are huge variances but the last comp survey on hn showed Amazon is a bit behind.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aylmao on Monday April 16, 2018 @11:38AM (#16849687)
> which you could just turn around and buy stocks with.

Which just benefits the company even further?

Edit: if you downvote please reply. How will I correct my stance if I get no feedback? I'm not sure why I'm getting down voted.

Edit: Thanks for the comments. I did assume this meant Amazon stock. Didn't think my comment sounded so combative until I was told.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by mistersquid on Monday April 16, 2018 @11:56AM (#16849871)
I did not downvote you, but I will speculate that the single question does present as somewhat confrontational and, depending on mood, might have been interpreted as combative.

If I understand your meaning and if your post's "confrontational" mood is/was the issue, you might have cast your post declaratively instead of interrogatively.

For example,

> Using compensation to buy stocks would benefit the company even further even though the company may unfairly exploit its employees. This would run counter to the employee's own interests.

Or something along those lines.

Recasting questions as statements sometimes reduces the rhetorical signals which can be interpreted confrontation.

EDIT: Remove double quotes; add emphasis. Clarify last sentence. Use past perfect in first sentence. Recast second sentence.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by schwarzmx on Monday April 16, 2018 @11:53AM (#16849845)
They didn't say to buy Amazon stocks.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by timdorr on Monday April 16, 2018 @11:51AM (#16849824)
If you're buying AMZN on the market, that's coming from other investors, not the company itself. It's already sold that stock (the IPO was back in 96) and benefited directly from it at that time.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by greedo on Monday April 16, 2018 @11:56AM (#16849879)
Well, increased buying of AMZN would drive the price higher, and ostensibly, this percolates up to Amazon and it's employees.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aylmao on Monday April 16, 2018 @12:02PM (#16849952)
Not trying to be combative! Just providing a counter argument. Although it doesn't directly and immediately benefit a company, doesn't having lots of buy interest keep the stock price high, which _is_ beneficial for the company in general?
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by timdorr on Monday April 16, 2018 @12:43PM (#16850409)
Yep, you're totally right. I was only distinguishing on direct benefits (cash flow). There are certainly many more indirect benefits to performing well on the stock market.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by knuththetruth on Monday April 16, 2018 @11:47AM (#16849771)
Well, him and the people higher up the food chain that enable him. Tech workers at Amazon could organize to prevent this kind of mistreatment of warehouse employeees. If the AWS team alone walked off the job in protest, the resulting panic and media coverage would squeeze Amazon to improve.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by staticassertion on Monday April 16, 2018 @11:59AM (#16849914)
Sad to see this post downvoted when it seems obvious.

If you work for Amazon as a developer make this issue known. Few people have as much power to impact the company as a group of developers - we all know what a pain in the ass it is to hire.

I'd never work at Amazon knowing how it treats its workers. Given the market we're in I don't get why others would - if you work for Amazon you should be able to jump ship for another good company.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by knuththetruth on Monday April 16, 2018 @08:48PM (#16854426)
Part of what they’re so highly compensated for is also to turn a blind eye to the poor people who suffer under these conditions, to ignore the abuse that undergirds their work.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by staticassertion on Tuesday April 17, 2018 @11:29PM (#16864393)
I don't think they compensate so much better than other similar companies. Their vesting cycle sucks too.
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by aqme28 on Monday April 16, 2018 @11:57AM (#16849887)
How does their stock vest?
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by jld on Monday April 16, 2018 @12:07PM (#16850002)
It's backloaded. 5% of the stock grant vests in year 1, 15% in year 2, and then 40% on year 3 and 4.

The argument is that they have a demanding work culture which people want to leave after a year or two, but are then incentivized to stay to earn out the bulk of their grant, or alternatively that they promise huge grants knowing that many people will not get to the point where they are collecting the bulk of it.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by mistersquid on Monday April 16, 2018 @12:01PM (#16849942)
Amazon offers a RSU vesting schedule of 5%, 15%, and 40% over 4 years. [0]

[0] https://www.quora.com/Amazon-offers-a-RSU-vesting-schedule-o...

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by isostatic on Monday April 16, 2018 @12:05PM (#16849981)
Re:Amazon warehouse workers 'peed in bottles' fearing punish... by debt on Monday April 16, 2018 @11:49AM (#16849803)
Bezos’ great business leadership is exalted and his methods picked apart and adopted throughout Amazon.

But I do wonder how insightful, clever or useful those methods are when towards the edges of his empire people work in constant fear and pee in bottles to survive.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by dpeck on Monday April 16, 2018 @11:47AM (#16849768)
| I live in Seattle and often hear this joke: Being an Amazon customer is the best. An investor is great. An employee not so much.

The ever-increasing home price in the Seattle area seems to indicate it isn't bad enough to stop them from working there.

Re:Amazon warehouse workers 'peed in bottles' fearing punish... by hueving on Monday April 16, 2018 @11:49AM (#16849801)
Because home prices in Seattle are dictated by the quality of the Amazon employee's work environment.