It might be worth your team's while addressing these perceptions in some way. I don't know what to suggest (your job not mine!) other than chiming in now and then in places like HN, but it might merit some thought on your part.
One thing that reduces consumer risk when buying Apple is their genuinely frictionless returns policy. It really is feasible to buy if you're unsure & just return within a couple of weeks, no questions asked. I haven't looked, but imagine Dell's terms are similar. If so, this might be worth highlighting.
The problem is that a lack of accurate & reliable information can be a great incubator of unsubstantiated perceptions. I'm just suggesting that if the Dell team believe the XPS's not to have reliability problems, it's in their interests to come up with tactics to manage perceptions where possible. It's in our interests really, as we all would want a wide range of good developer-friendly laptops available.
The only thing that bothered me was adaptive brightness (CABC) that was fixed in my case with an unofficial panel firmware at some risk to brick the device. Coil whine is perceptable only if I keep ear close to the keyboard. No other problems.
If there is someone from Dell here: please fix CABC! Unofficial patch proves that it can be done. It's especially important for linux devs who switch between dark terminal windows and browser: CABC increases backlight brightness if contents of screen are light, and decreases if it's dark. So, I switch from terminal to browser, brightness jump is already unpleasant as is, but then CABC kicks in, increases brightness and burns out eyes. Switch back to terminal -- too dark, difficult to see anything. How it's even supposed to work... Another unpleasant thing happens when CABC starts to adjust brighness back and forth while I edit code, it's highly annoing when it happens.
Edit: There were also a problems with Atheros WiFi, but new firmware from Atheros's github fixes them completely for me. Works stable since June 2017.
http://www.dell.com/support/home/us/en/04/drivers/driversdet...
> Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
http://www.dell.com/learn/au/en/aucorp1/policies-returns (Aus version as this is where I am).
That's a real problem for online purchases in my view.
If you think Apple has fallen in terms of quality, you have no idea how low they would have to fall to match Dell's.
I don't. I've found Apple (hardware) to be reliable and long-lasting. It's the developer-hostile designs where I think they've gone crazy.
Pure UNIX server software was never the developers target market of neither NeXT or Apple.
UNIX compatibility was always just a means to port UNIX workstation software into their OSes, not as a means to write UNIX server software.
Just like Microsoft did in the past and is now doing it again.
Their developer target market are the ones using their sancioned languages and SDKs.
It is true, however that those developers I know who have a choice (ie. because they don't have a huge professional investment in Apple's platforms) are seeking alternatives to macbooks for their next replacement machines.
At least the Precision line is the buisness line which means better support, preinstalled with Linux (so its tested well) and probably from what I have read better tested/built due to being a business line. I like supporting Dell on this venture b/c they are sticking thier neck out a little by even supporting/preinstalling Linux as a big name OEM provider.
The Lenovos are great too, but I wish they would officially support Linux and offer Linux preinstalled as an option so you don't have to pay for Windows.
The 5510 is a lot more rigid than the 3800 was, but it still isn't rigid enough. I could carry my personal 15" macbook pro all day with one hand while still being able to click the trackpad down. With that 5510, the chassis flexes too much for the trackpad to click when you hold it from one side. And don't get me started about the cheesy chargers Dell uses.
The 5510 was worlds better, I'll admit - and it does a decent enough job running Ubuntu! There's enough to like about the laptop, but not necessarily at the price they charge.
That said- I'm staying with the m3800 as long as I can. It's a few years old and my battery needs replacing, but otherwise is very capable. Some people have had docking issues on and off with the 5510 (occasional crashing, though I think it's a driver/software issue), but more importantly it has the awful "Nostril Cam" which is annoying for video meetings.
In general, fast, light, good battery (for perspective, mine lasts 2-3 hours now, vs 5-7 when I got it), useful ports. The keyboard is not the best (home/end/pgup/pgdn keys are fn+arrow instead of dedicated) but very usable. I hated the glossy screen at first, but touchscreen is surprisingly useful and I got past it. I just keep a microfiber cloth in my laptop bag now.
https://news.ycombinator.com/item?id=13943966
I now own a Lenovo T470 and it's been without a hitch since receipt and running Linux. Hopefully the new XPS 13 isn't the 7th generation Fiero that many of us assume it will be.
I keep contemplating a full transition to Ubuntu as my work machine, but there are still certain environment impacts (like connected devices and the need to run some Mac-only software on occasion) that has prevented it.
But if I could convince myself to take the dive and go Linux-only, I wouldn't hesitate to run with the XPS line.
Disclaimer: Absolutely none other than Barton is a great guy who helped a random stranger that once complained on Twitter.
Finding a suitable vendor with nice specifications has been hard work...
The thing is, I'm having trouble finding a worthy replacement (this is years old now and is dying; the left hinge is on the way out, the keyboard doesn't work properly (and it's the second keyboard this laptop has had), and the power jack is ... temperamental, but that's another story).
This laptop can hold up to 4 SO-DIMMs (8GB each), 2x 2.5" HDDs, 2x M.2 2242/2280 SSDs, has 4 USB 3.0 ports (one of which is also an eSATAp port), 2 DisplayPorts, an HDMI port, a SIM card slot, SD card reader, gigabit wired Ethernet, 3 audio jacks (headphones/microphone/line-out), a Core i7-4720HQ and a 15.6" 1080p IPS matte display. It also has a GeForce GTX965M but I don't use that (it's always powered off).
I'm in the United Kingdom, and I'm having difficulty finding something that can even come close to that, without going back to Eurocom (which I may end up doing). The most important aspect to me is the large memory support (I can barely get by with 16GB for all the development work I do, so 32GB is really nice) and storage (both HDDs are in a RAID-1 for /home, and both SSDs are in a RAID-1 for / -- which was handy, because one of the SSDs failed a few months ago, and I didn't have to do anything). Avoiding the Microsoft Tax would also be a bonus.
To compare to the laptop this thread is about: I only see an option for 1 drive instead of 4 and it doesn't even go to 1TB, there's no wired Ethernet and no HDMI/DisplayPort connectivity.
The only reason I'm hesitant to go with Eurocom again is their long lead time & shipping charges (they're in North America), and their laptop keyboards don't seem to last...
I've always heard about coil whine but maybe I just can't hear it (I'm 43). As long as the Linux support remains strong I will keep buying the Precision line.
Whenever, I see it I always assume the product is just trash by design.
The machine was not really usable for professional work.
I now have a Thinkpad X1 Carbon 5th gen. It has no major issues and works reliably, even with Linux as the primary OS. Granted, it was more expensive, but well worth the purchase price.
Thinkpad also appears to use long lasting batteries that hold charge well. I've had 2 think pads, each 6+ years. They still hold battery for hours and hours.
I paid $500 less for my X1C5, bought during the Black Friday sale. It doesn't have a dGPU (that I didn't want anyhow); but does have a WQHD display, WWAN, and a 1 TB Samsung SSD instead of a 512 GB Toshiba. No issues with Linux or OpenBSD, and the keyboard is better than both the current XPS 15/Precision 5520 and my 2013 rMBP 13". (Let's not even think about how hard the current MBPs suck.)
The XPS had failed with ridiculous reason, I try to access the BIOS/UEFI with some key while boot up. After some tries, the machine never boot again. It founds that by pushing F8 in the wrong timing/combination while booting can cause the machine to brick forever. This is beyond the expectation of how any computer should work !
http://en.community.dell.com/support-forums/laptop/f/3518/t/...
I bought it used, from the outlet, on a lark. This was the consumer version, not even dev.
The damn thing's been the laptop equivalent of a Kabar knife. Deleted the Windows install and tossed Ubuntu on there. Then drops, generally rough treatment, and it's still running happily. No coil whine at all.
The only complaints I have were that the SSD was the Samsung model with serious degradation issues (solved via replacement), and the mouse was finicky until some patched drivers made it upstream.
I feel like quality control issues are a fact of life nowadays. (Aside from LG, because seriously, #&@$ that company for the 5x bootloop handling)
Damn it Dell, fix this shit.
It existed on my HSW XPS 13 developer edition, and this "non-developer edition" KBL XPS 13 I just purchased.
I can totally sympathize with problems like this that surface, but I have no sympathy for a company that seems to ignore this issue for several generations. My next development laptop will probably not be an XPS, and will probably not be a Dell.
I can't hear any coil whine. Maybe my hearing isn't what it used to be or our office isn't that quiet, but the only thing I hear from this laptop is the fan when it's running at full speed (and that comes up very rarely in my experience so far).
Care to share your usecase(s) that drive why you'd recommend the touchscreen?
On the plus side, I would imagine higher resolution translates to crisper text.
But, at the moment, I couldn't justify it to myself for several reasons:
1. Perceived negative impact on battery uptime
2. Screen wobble and fingerprints on touch
3. $350 premium over equivalent non-touch spec
the screen cannot be folded backward so touch screen cannot be used as tablet and thus wasting my money
hi-def screen is is useless on 15" display
other than that, my laptop is working fine with no HW issues
An extended warranty would not have helped in my case. That would have just extend the pain.
- Coil whine
- noisy fans
- Computer doesn't shut down(or go to sleep) about 50% of the time. The screen turns off, but the fan stays on and the only way to wake it up again is to hold the power button down. Apparently it's a common issue with them and there's loads of threads about it on the internet with no solution anywhere.
I don't need the touchscreen, but it's the only way to get 16GB of RAM in the US. Really, Dell, this is totally your doing. Same with that coil whine. I thought you had sorted that out after the Latitude I bought fifteen years ago.
Unfortunately the level of service also dropped significantly. When I bought XPS 12 6 years ago it was stellar making me a loyal customer but now... some things can be blamed on Intel (broken Thunderbolt, and the TB15 fiasco) but not all...
That's why I intermediately returned the one I bought.
* Upgrading from win 8.1 to win 10 causes frequent bluescreens unless speedstep is disabled, which leads to massive heat issues. There havn't been any driver updates since, so Dell seem to have no interest in fixing this.
* Random electric shocks where my arms touch the front of the unit while typing. Happens whether plugged in or not. Super annoying.
Overall I honestly can't recommend these. Reasonably good specs and sleek design but flaky construction and too many issues to be worth it. I'll probably get an HP next.
My list of problems:
* Coil whine
* Noisy fans
* Heat issues
* USB-C port has a bad pin (only works in one orientation with pressure)
* Charging port inconsistently charges
* Bad cell in the battery, so it suddenly shuts off without warning when on battery
The charging issues started just around the 12 month mark, so I quickly sent to a repair center under warranty. They returned it with a note that said "mainboard replaced", but nothing had actually been replaced. Same bad pin on the USB-C port (everything I plug into it only works "upside down", and that port is part of the mainboard), same dust in the ports as when I mailed it, etc. By the time they shipped it back, the warranty had expired.
If you're going to buy one of these, I recommend buying an extended warranty. I do also recommend the touchscreen. I've heard the i5 versions have less problems, I would probably take the performance hit next time if it meant a more reliable and longer-lasting machine.