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Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @08:28PM (#13216576)
I tried Lyft the other day, but after they charged me $25 as an "authorization hold" without notification, I cancelled my ride and decided to stick with Uber. Note that Uber's auth charge is usually around $1. $25 may not be a significant amount for some, but it's non-trivial for a college student like myself.

I would have been happy had they just notified me first instead of my bank. Terrible UX to be frank. I actually got in contact with Lyft support on Twitter, but they did not care and just claimed that it was "standard policy".

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by toomuchtodo on Monday December 19, 2016 @08:36PM (#13216610)
> I tried Lyft the other day, but after they charged me $25 as an "authorization hold" without notification, I cancelled my ride and decided to stick with Uber. Note that Uber's auth charge is usually around $1. $25 may not be a significant amount for some, but it's non-trivial for a college student like myself.

Most gas pumps authorize $100. Use a credit card.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by NegativeLatency on Monday December 19, 2016 @08:46PM (#13216659)
Personally I've never experienced that
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by brohoolio on Monday December 19, 2016 @08:51PM (#13216699)
You probably haven't used a debit card to purchase gas.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by toomuchtodo on Monday December 19, 2016 @08:48PM (#13216676)
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by chipperyman573 on Monday December 19, 2016 @09:21PM (#13216869)
Not all places do it. It's mostly common in lower income areas
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by cowsandmilk on Monday December 19, 2016 @09:37PM (#13216963)
I've found it more common at interstate gas stations than at local gas stations. E.g. the one that always does it for me is Hooksett, NH; with a Tesla Supercharger, it is more a place that serves everyone and their mother than a lower income area.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by toomuchtodo on Monday December 19, 2016 @10:12PM (#13217142)
Costco does it at their gas pumps. Almost all shell stations auth between $85-$100. As does Pilot and Flying J travel plazas on the interstate.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by johnny22 on Monday December 19, 2016 @10:01PM (#13217074)
not everybody has a credit card.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by wahern on Monday December 19, 2016 @10:28PM (#13217217)
It's a horrible idea to use a debit card for electronic payments. The laws that require credit card companies to refund unauthorized charges are much more consumer friendly than for debits from your bank account.

With a credit card your maximum liability for fraudulent charges is $50 even if you don't timely report a stolen card or suspect transaction; $0 if you do. For debit cards, it's unlimited.

So, for example, somebody could fraudulently use your debit card number to buy a stick of gum, hoping the charge goes unnoticed. Then, 60 days later, they drain your entire bank account, and possibly other linked accounts if you have automatic overdraft protection. If you failed to notify the bank for the gum purchase, your entire life savings is lost. Even if the bank account is only used for small purchases and only maintains a small balance, it can still create huge headaches.

Debit cards are for ATMs, and preferably ATMs inside bank buildings. Credit cards are for transactions everywhere else.

For similar reasons, you should be careful who you write checks to--because similar rules that govern debit card transactions also govern ACH transactions. And if you can help it, don't link a checking account on which you draw checks and make other payments to any of your other accounts; or at least, don't then enable automatic overdraft protection.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by chrisper on Monday December 19, 2016 @09:05PM (#13216800)
Oh wow. I wonder how upset you would be when you realize that some gas stations put a $100 hold on your credit card. Btw. a hold is not a charge. A charge is only when it shows up on your credit card bill as a charge and not as a hold.

I do not see what the issue is with having a $25 hold? It's not a charge.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @09:09PM (#13216819)
Yes, but the amount is held for a few days. Even after cancelling the ride, it took 3 days for the hold to clear.

I'm still building credit (no history), which is why I'm not using a credit card. I believe holds only take place with debit cards.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by chrisper on Monday December 19, 2016 @09:12PM (#13216829)
Ohh. That makes sense. So it took $25 away from your actual money, right? I can see how that is trouble some.

Sorry, I assumed you used a credit card.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @09:14PM (#13216832)
Yeah, straight from my checking account. No worries bro :)
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by gschier on Monday December 19, 2016 @09:15PM (#13216837)
Using a credit card builds your credit. Just remember to always pay it back (in full) on time.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @09:17PM (#13216856)
Haha, you're right - I did not phrase that correctly: I use a secured CC sparingly to avoid over-utilization. In this case, I had to use my debit card.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by ohwello on Tuesday December 20, 2016 @02:18AM (#13218086)
Utilization has no lasting effect on your credit score - if you have 100% utilization one month and pay it off next month, your credit score will be the same as if your utilization was 0% the whole time. It doesn't matter for building credit in the long term.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Tuesday December 20, 2016 @08:07AM (#13219445)
I see, thanks for the info. I will keep that in mind.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by jamez1 on Monday December 19, 2016 @08:34PM (#13216602)
A $25 hold for a fare that might be $15 doesn't sound unreasonable? Is ride-sharing that big of a cost for your day to day?
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by ra1n85 on Monday December 19, 2016 @08:39PM (#13216621)
When you're so broke that an extra couple of dollars will put you in overdraft territory, it's not reasonable.

At least they inform you in most hotels. I have not used Lyft - I would hope they do the same.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by wapz on Monday December 19, 2016 @08:49PM (#13216689)
Not to sound rude but someone who's that short on cash might be better off going by public transit, walking, or using a bicycle.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @08:54PM (#13216717)
I use public transport for my daily commute. I use Uber for shopping 2 or 3 times per month, and only on the way back. I think it's tough to save more than that.

Any tips would be appreciated of course.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by jacquesgt on Monday December 19, 2016 @09:19PM (#13216863)
If you find yourself starting a comment with “not to sound rude”, you might consider whether skipping the comment altogether is the best way to not be rude.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by eropple on Monday December 19, 2016 @08:46PM (#13216657)
It's a hold, not a charge.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @08:36PM (#13216609)
It does sound reasonable, but only if you notify the user upfront. Do rental car companies charge you a $200 auth hold without telling you?
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by tomc1985 on Monday December 19, 2016 @09:05PM (#13216802)
Proof that HN is out-of-touch...
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by niftich on Monday December 19, 2016 @09:16PM (#13216847)
This here doesn't apply.

Uber isn't a cash venture, and several activities in the US require either a credit card upon which temporary authorizations can be placed, or a full (and sometimes, over-)payment on a debit card, the difference being that the debit card isn't backed by a line of credit that becomes due in at least 20 days, but rather it is spent directly out of a checking account.

You need this for:

- gas stations

- hotel stays

- car rentals

- sit-down restaurants or bars

The SV/HN is out of touch argument doesn't fly here. Rather, there is a wide gulf in the spending ability and access to services between a US credit card owner therefore a participant in the mainstream banking system, vs. someone with only a checking account, vs. a person who can't qualify for either and conducts their affairs with cash. This is a problem much older and much more foundational than the Bay Area vs. everyone else and the techies and non-techies divide, and is a significant delineation between the US middle class and lower class.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by tomc1985 on Monday December 19, 2016 @09:31PM (#13216927)
My comment was directed specifically at this:

  Is ride-sharing that big of a cost for your day to day?
For a lot of people, it is. The only people I have ever heard say this kind of thing, at least from my experience, are middle-class and well-off, or better. This cohort is the exception, because the norm (especially among millenials) is check-to-check living. $25 is several days' worth of food, two weeks' coffee budget, the price of a full tank of gas for a small car, or numerous other things to many, and $25 can be the difference between your card going through or being declined.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by dragonwriter on Monday December 19, 2016 @09:20PM (#13216867)
Gas stations, restaurants, and bars , IME, have no problems with cash.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by brianwawok on Monday December 19, 2016 @08:48PM (#13216675)
Yes if you don't have $25 you really should walk or take a train. Not sure that is a big reason to pick or not pick it.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by paulcole on Monday December 19, 2016 @09:27PM (#13216905)
>you really should walk or take a train

Truly reliable and useful public transit is a luxury in the United States that isn't available to a huge majority of the country.

Walking also isn't an option for many people due to safety, health reasons, scheduling, childcare needs, and not to mention just too much stuff to carry.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by brianwawok on Tuesday December 20, 2016 @11:52AM (#13221525)
He lives in SF. He can walk or train where he needs to go.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @08:56PM (#13216727)
Uber is a 2-3 times a month kind of thing; otherwise, I take the bus. More importantly, the $25 was completely unexpected.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by brianwawok on Tuesday December 20, 2016 @11:52AM (#13221530)
Again, if you are cutting it that close you should not be taking "luxury" transportation, barring needing to go to the ER.. in which case, maybe that hold was worth it.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by eridius on Monday December 19, 2016 @09:23PM (#13216881)
I've never seen a $25 authorization hold before. Usually Lyft does something like $5. In any case, once the charge is captured, the rest of the authorization should go away (and the charge is captured as soon as you rate/tip the driver, or after 24 hours, whichever comes first).
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @09:29PM (#13216914)
That makes sense. It would be really helpful if the user is notified if an authorization hold is required for the next ride, though.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by eridius on Monday December 19, 2016 @09:39PM (#13216972)
An authorization hold should happen for all rides, but it's normally not very large. The whole point of it is so you can't get a ride and then have their charge fail because you don't actually have any money. Any company that provides a service before payment can be expected to do the same thing (e.g. basically any company that's part of the gig economy). The perfect authorization hold is one that's for the exact amount you'll be paying later, but in most cases that amount can't be predicted, so companies try to slightly overshoot (because they can always charge less than the hold, but if they try and charge more it will fail if you don't have any more money).

If you got a $25 authorization hold from Lyft there's a couple possibilities that come to mind. The first is that Lyft thought your ride would in fact come somewhere close to $25 (after tip). The second is that if you're a new customer, they likely consider you a much higher risk of fraud, and therefore want to err generously on the side of overshooting the estimate, instead of trying to place a lower hold and risk not being able to capture the real cost of the ride. Also, if you hailed your ride without providing a destination, they wouldn't have been able to produce a usable estimate.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @09:49PM (#13217025)
It was my first ride, so it was probably an anti-fraud measure. Still, a simple notification like "we will be charging you $25 to verify your card" would have been great.

Interestingly, I use Uber semi-regularly, and they don't hold anything. They probably only did it for the first ride.

Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by rcchen on Monday December 19, 2016 @08:33PM (#13216592)
There must be something else going on, because the authorization hold has been $1.25 for Lyft for as far as I've been using it.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @08:35PM (#13216605)
They may have some sort of risk factor, but it was definitely $25. Judging from the results on Google, the $25 charge is not uncommon.
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by tedunangst on Monday December 19, 2016 @10:31PM (#13217229)
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by Cyph0n on Monday December 19, 2016 @11:38PM (#13217492)
Wow, that's terrible!
Re:Uber's Loss Exceeds $800M in Q3 on $1.7B in Net Revenue by PartTimeZombie on Monday December 19, 2016 @08:38PM (#13216615)
I've only used Uber once, out of curiosity really. It was fine, just like a taxi, the price was a little less but not much. I asked the driver if he liked driving for Uber and he said it was his last shift, he was going back to driving for a taxi company as he couldn't make any money driving for Uber. As the city I live in has an over supply of taxis Uber can't exploit the customers, so it sounds like they need to exploit their drivers instead.