I've literally stopped going to coffee shops that became too chatty. Sometimes I just want a coffee, not a chat about the weekend and the weather and the local sports team.
I much prefer the French service style: efficient, cordial, but out of your way.
In America if a waiter is too chatty you can politely ask for more quiet time, they are chatty because they want a good tip. Asking a French waiter to be less out of your way isn't as easy
I would rephrase that to "Asking a French waiter to be more in your way because the service sucks isn't as easy."
I would say this could be due more to other factors apart from tipping.
I don't find hospitality customer service any ruder in Australia and we're not a tipping country.
In general though, customer service seems to be superior in the US than in Australia from my experience.
They intend, and try to give good service 99% of the time I think. So for me at least, that's why I have trouble not tipping. It's the thought/effort that counts I guess. I almost never have a less-than-great service situation and attribute it to the waiter just being lazy. Can't remember the last time that happened to be honest.
I do vastly prefer the model in Australia of anyone being your server, rather than having a specific waiter. If your waiter goes missing in the US, it seems so silly that if you talk to another waiter, they have to go find _your specific one_ for you.
One couldn't even argue the ride sharing between friends when you actively don't want to communicate with your driver....
Although apparently Lyft is now available where I live, it's never even had the inclination to try their service (as a passenger) because I find actually meeting new people and having open-ended conversations with them quite exhausting and stressful. At least with UberX I am assured we can just be polite to each other and not say much.
I'm not asocial, but sometimes I'd rather just get from A-to-B without fuss.
But to your broader point, tastes do differ.
I 'm curious if companies like these could legally operate by not charging by time or distance but instead operating as a private club wherein someone purchases a membership that grants them free time or mileage (up to a certain limit) or some system based on pricing sort of like how NYC MetroCards are set up).
"Hop in the front seat and greet your driver with a friendly fistbump"
It creates an expectation - and it feels like you're not really getting into the spirit of things if you're not playing along.
It's the whole reason I haven't tried Lyft yet too, much like other people in this thread.
I should mention, though, that you can have the healthy culture of driver respect at a place like Lyft with the professionalism of Uber. Sounds like the sweet spot to me.
I prefer Uber for at least this reason. I don't want to chat or make a friend; I just want to get from point A to B and be left alone.
As I was reading the article, though, I realized that if I were a driver, I'd prefer to drive for Lyft. I'm not a particularly "professional" person, and I appreciate Lyft's "come as you are" driver culture... at least from the perspective as a potential driver. As a rider I'd still prefer the efficient and non-social Uber.
Does the same not work with Lyft? I've only tried Lyft once (in SF). I chose to sit in the front, and had an enjoyable conversation with the driver.
[0] except when it comes to customers versus uber, of course
Because his/her/its username was designed to call attention to being female and involved with movies. If I chose the username "whitenerdyguy" (which I am), I would expect some flack about it.
Nothing against Lyft per se (though getting hit on by drivers twice, including a text after the fact, my last trip to SF didn't help), but the "we're all friends" culture sounds ok on paper but when I'm paying for car service, maybe I'm just a bitch, but I don't want to be your friend.
I get there is a difference between liveries and ride sharing in some cities, I do. But I live in New York. I don't want to sit in the front. I don't want to bump your fist. I don't always want to talk (though I've maintained a diary of sorts of many of my favorite Uber driver conversations). I'k primarily using the app because I need a car and couldn't get a taxi. Having a warm and fuzzy relationship is fine, but most of the time I'm trying to do work on my laptop or iPad. As a result, I'm more incline to use the service that treats it as a business than a lark.
But I do appreciate that Lyft drivers feel more appreciated there. That's important. I hope Lyft continues to treat it's drivers well.