Why, whY, WHY...are these things connected to the internet?!
Because the manufacturer makes sure they don't start up if they're not. Otherwise how else would they be able to spy on you?
These industries have terrible track records wrt security and even software robustness, but they don’t routinely spy on their customers for weird marketing reasons. If there’s remote connectivity it’s for real reasons (eg remote maintenance, updates etc).
The suggestion that CNC machines run internet connected windows+crowdstrike just so the manufacturer can spy on their customers strikes me as pretty ridiculous and your garage door story doesn’t really relate. Much more likely that they do it for (possibly bad) non-malicious reasons.
If they are online, well...
Because SCADA systems. It's worthwhile to have an overview of an entire plant up in the main office. You can easily see what's running, what's not and what's got problems that need fixed.
Now for a small shop running jobs individually, they should definitely NOT be connected to the internet or even the LAN. But hey, some people think a thermostat needs to be on the network so there's that...
It's so that the support engineer at the manufacturer can log in to troubleshoot. And then company IT support sprinkles a layer of antivirus on top. That's how we got here.
grabs a bucket of popcorn and takes cover
You absolutely need computers to control them and loading up models via USB sticks becomes annoying rather fast, so naturally the control computers are network connected.
It was a rhetorical question. I'm sure the GP knows what the machines are and why they might need some kind of convenient data supply.
Both manufacturers and on-site IT teams have simply gotten cavalier about internet connectivity, network isolation, automatic updates, etc -- convincing themselves that the catastrophic risks that come along with these processes will either not happen to them or will only happen when someone else can be blamed.
“So uhm, you do know what you are doing, right?”
“Sir! I am a programmer-acheologist! Oh this is fascinating… Hold on, I must unearth and preserve this beauty of a BAT-file before we can go any further.”
https://www.numerama.com/politique/12508-albanel-le-minister...
This is basically the IoT apocalypse scenario (AC is down??) but ironically not affecting many IoT devices, I assume.
Unless you have an encrypted file system this should be a relatively trivial fix.
I’d expect that the manufacturer puts out their own fix which basically copies crowdstrikes suggestion. I’d even suspect it by the end of the day today.
The fix is really simple, and luckily also very simple to automate. It’s going to be a lot of running around for IT staff (if deputized helpers!) but this should all be over by the weekend.
You're a few years out of date here. Physical access is not the end like it used to be. We live in an era of hardware-backed anti-tamper and signed loaders/kernels.
If you have a way around it, I suggest you start reaching out these companies because you could make a lot of money.
- our IT wizard says the fixes wont work on lathes/CNC systems. we may need to ship the controllers back to the manufacturer in Wisconsin.
- AC is still not running. sent the apprentice to get fans from the shop floor.
- building security alarms are still blaring, need to get a ladder to clip the horns and sirens on the outside of the building. still cant disarm anything.
- still no phones. IT guy has set up two "emergency" phones...one is a literal rotary phone. stresses we still cannot call 911 or other offices. fire sprinklers will work, but no fire department will respond.
- no email, no accounting, nothing. I am going to the bank after this to pick up cash so i can make payday for 14 shop technicians. was warned the bank likely would either not have enough, or would not be able to process the account (if they open at all today.)