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Re:Hetzner switches to new billing model by lovegrenoble on Thursday February 29, 2024 @07:57AM (#39548698)
I've heard that Hetzner is a good provider, so I want to buy a cheap unmanaged VPS server in the USA. But can not find any mention about VPS. Any help, please?

Just need to replace this one (the same bad story $$$ as Netlify recently): https://www.leaseweb.com/fr/cloud/virtual-server

Re:Hetzner switches to new billing model by treffer on Thursday February 29, 2024 @08:08AM (#39548787)
Virtual private server == anything that is not a whole machine, usually referring to small VMs.

In hetzner speak you want a "shared vCPU server".

That's roughly what others offer as VPS, just more clearly spelled out (IMHO). You get fractional CPU usage that should be burstable and roundabout one core.

Re:Hetzner switches to new billing model by lovegrenoble on Thursday February 29, 2024 @08:15AM (#39548868)
Thank you, finally I understood that.
Re:Hetzner switches to new billing model by Sebb767 on Thursday February 29, 2024 @08:00AM (#39548722)
You're looking for the cloud servers: https://www.hetzner.com/cloud/
Re:Hetzner switches to new billing model by lovegrenoble on Thursday February 29, 2024 @08:10AM (#39548818)
Sorry for my silliness, so 'cloud' is a new name for 'VPS'?
Re:Hetzner switches to new billing model by CodesInChaos on Thursday February 29, 2024 @08:22AM (#39548947)
VPS are a part of the cloud offering now. Just like EC2 is part of AWS. Once change is that traditionally VPSs used local disk storage, while cloud servers use network block storage.

Usually clouds offer additional higher level features, in addition to basic VMs, such as load balancers, object storage and managed containers. Though Hetzner currently offers very little in that regard.

Re:Hetzner switches to new billing model by skrause on Thursday February 29, 2024 @11:14AM (#39551292)
> Once change is that traditionally VPSs used local disk storage, while cloud servers use network block storage.

Hetzner Cloud uses local NVMe SSD storage. They used to have Ceph based network block storage, but deprecated that around 2 years ago.

Re:Hetzner switches to new billing model by FooBarWidget on Thursday February 29, 2024 @10:12AM (#39550394)
This rename has been a thing for 10 years now. All the VPS providers jumped on the cloud bandwagon and call themselves cloud.
Re:Hetzner switches to new billing model by mglz on Thursday February 29, 2024 @08:00AM (#39548715)
Managed virtual servers are available here: https://www.hetzner.com/managed-server/
Re:Hetzner switches to new billing model by account42 on Friday March 01, 2024 @11:37AM (#39563475)
VPS = you get a virtual manchine which you administer yourself.

Managed servers are something different entirely.

Re:Hetzner switches to new billing model by edm0nd on Thursday February 29, 2024 @08:00AM (#39548716)
Just use DigitalOcean. Easy setup and very cheap VPS options.
Re:Hetzner switches to new billing model by MikusR on Thursday February 29, 2024 @08:28AM (#39549022)
DigitalOcean is at least 2-3 times more expensive with 10-3 times less bandwidth
Re:Hetzner switches to new billing model by lovegrenoble on Thursday February 29, 2024 @08:11AM (#39548827)
Thank you, Sir.
Re:Hetzner switches to new billing model by stefs on Thursday February 29, 2024 @08:21AM (#39548940)
that said, while digital ocean is great, as far as i know hetzner is somewhat cheaper. compare!

at digital ocean, 12$: 2GB RAM, 1vCPU, 20GB SSD, 2TB transfer

at hetzner, 10,50$: 8GB RAM, 2vCPU, 80GB SSD, 20TB transfer

Re:Hetzner switches to new billing model by Citizen_Lame on Thursday February 29, 2024 @08:32AM (#39549055)
Yes, but Hetzner costumer service is from another planet. So in case of issues they won't be able to help, and you will have issues.
Re:Hetzner switches to new billing model by radiator on Thursday February 29, 2024 @08:38AM (#39549123)
And in case of no issues, you save quite a lot of money.
Re:Hetzner switches to new billing model by kosolam on Thursday February 29, 2024 @09:20AM (#39549580)
Hetzner has good support.
Re:Hetzner switches to new billing model by huggingmouth on Thursday February 29, 2024 @10:01AM (#39550196)
I sttongly disagree based in my interaction with them. They were very rude. That said, their services are reasonably priced and they have been competent throughout my time with them.

Hetzner would be far more appealing if they ever decide to muzzle their rebid support team.

Re:Hetzner switches to new billing model by rglullis on Thursday February 29, 2024 @10:49AM (#39550943)
> They were very rude.

No, they were German. Knowledgeable and efficient, but they won't coddle you or pretend that their life depend on your miser account. If you have a problem that can not be solved by their standard process, they will rather drop you than try to accommodate you.

Re:Hetzner switches to new billing model by huggingmouth on Friday March 01, 2024 @01:01AM (#39558994)
No, I'm afraid you're way off. Their response was far from efficient. I reported a fault in their interface and they wrote a whole peragraph demeaning me in a passive aggressive manner.

The workaround (to their subpar system) was a single line at the end. Very opposite from German efficiency if you ask me.

That said, I did switch newer deployments to another cloud provider who is more professional, so it really does seem that they do not care about my measly account :-)

Cheers!

Re:Hetzner switches to new billing model by zarzavat on Friday March 01, 2024 @05:45AM (#39560542)
German efficiency is a myth. German “rudeness” is not.
Re:Hetzner switches to new billing model by type0 on Friday March 01, 2024 @05:44PM (#39567697)
> they will rather drop you than try to accommodate you.

yeah they dropped my account and kept the money, now I know how they can be that cheap

Re:Hetzner switches to new billing model by rnewme on Thursday February 29, 2024 @11:18AM (#39551345)
This was my experience too, both with my tiny personal account and my giant clients accounts
Re:Hetzner switches to new billing model by asmor on Thursday February 29, 2024 @11:52AM (#39551898)
Their abuse team is rude. Their technical support is usually professional, and the one time I talked to their legal team they were superb.
Re:Hetzner switches to new billing model by reddalo on Thursday February 29, 2024 @02:38PM (#39553988)
They're Germans, after all
Re:Hetzner switches to new billing model by Radim on Thursday February 29, 2024 @08:45AM (#39549185)
Care to share why?

I've been a Hetzner customer for nearly 10 years now. I just checked – first invoice in June 2014. And during that period, Hetzner's support – which I needed maybe 3 times since things generally just work – has always been stellar.

I've used Linode too, and their support was comparable (=also great). But Hetzner wins on pricing, hands down.

I actually appreciate Hetzner hasn't join the BS enshittification gimmick train (yet). If that's your complaint.

Re:Hetzner switches to new billing model by icetngugzer on Thursday February 29, 2024 @01:08PM (#39552835)
Similar to the other commenters I much disagree - "but this ofc. rly depends on what you expect from them..."

If the thing has power, network, working hardware and is able to "boot into there rescue-system" that is all they care about. And for that support has been stellar including preventive disk swaps, moving disk into new chassis and such with feedback and action within minutes basically 24/7.

But the software end is ofc. entirely on you, down to the BIOS where they roll you a network-KVM-Cart to the box for some hours after requesting it with a click. They wont fix your HTML errors, nor your php syntax errors, or explain how to setup SSL on your apache, nor will they help when you dont know how to operate ssh/putty ;) and if "with such an issue" one bothers the 24/7-datacenter guys (and not just "8-16/5 normal customer support") I may even understand that it seems a little rude ;-)

Re:Hetzner switches to new billing model by AnonHP on Thursday February 29, 2024 @02:12PM (#39553675)
DigitalOcean, even before it had huge layoffs, blocked my new account and wouldn’t allow me to pay. There was absolutely no support whatsoever for that. Just a template email and no other way to escalate or write to a human. I can only imagine how much worse it would be now with reduced staff.
Re:Hetzner switches to new billing model by dakiol on Thursday February 29, 2024 @08:33AM (#39549073)
Be ready to handover a copy of your national ID/passport
Re:Hetzner switches to new billing model by e145bc455f1 on Thursday February 29, 2024 @12:07PM (#39552112)
They didn't even ask me for that, straight up banned my account.
Re:Hetzner switches to new billing model by alwayslikethis on Thursday February 29, 2024 @08:42AM (#39549161)
Can you elaborate? I have a VPS and a storage box on Hetzner and I'm so far satisfied with it, minus the sometimes confusing interface between their different products.
Re:Hetzner switches to new billing model by MikusR on Thursday February 29, 2024 @09:04AM (#39549422)
Because they are so cheap, they are often used by spammers or other shady entities. So occasionally they may ask for ID. For example, if you connect from one country, use an address from another country and use prepaid card from yet another country.
Re:Hetzner switches to new billing model by crotchfire on Friday March 01, 2024 @04:28AM (#39560134)
used by spammers

Then why don't they just ask for ID if you want port 25 unblocked?

Doesn't add up.

Re:Hetzner switches to new billing model by V__ on Friday March 01, 2024 @05:02AM (#39560301)
The ports are blocked by default for new customers. After a few billing cycles, a request can be made to have it lifted.
Re:Hetzner switches to new billing model by formerly_proven on Thursday February 29, 2024 @09:52AM (#39550055)
Their fraud detection is very advanced. Any new customer is simply banned after registration and before they can order anything, the customer just needs to unban themselves by going to one of two phishing data collectors ehrm I mean identity verification partners and hand over everything you need to buy a car in your name. Simple and legit.
Re:Hetzner switches to new billing model by hypefi on Thursday February 29, 2024 @12:29PM (#39552360)
This is what happened to me basically, I was so happy I found a cheap provider, I got locked out I didn't even know what to do to unban my account. I will keep using my old provider ...
Re:Hetzner switches to new billing model by thijsvandien on Thursday February 29, 2024 @11:30AM (#39551548)
I'm impressed other people are actually given options.
Re:Hetzner switches to new billing model by cbg0 on Thursday February 29, 2024 @10:28AM (#39550608)
Where exactly can someone else buy a car with a copy of your ID?
Re:Hetzner switches to new billing model by toast0 on Thursday February 29, 2024 @10:49AM (#39550949)
A car dealership?

My credit is great (and currently locked), and is probably enough to get a car with a "$0 down" offer, although those often do require some payments at time of purchase. If you can answer the credit application questions and present ID with my name that looks good, you've created a big mess for me.

Re:Hetzner switches to new billing model by e145bc455f1 on Thursday February 29, 2024 @12:05PM (#39552083)
Why is every comment critical of Hetzner being downvoted?
Re:Hetzner switches to new billing model by fortunateregard on Thursday February 29, 2024 @01:05PM (#39552788)
I've had a similar experience where my account was banned despite providing all the info they requested (including my passport).

Hetzner was the only provider where I was banned despite providing everything I was asked for. I've deployed services on plenty of providers (AWS, GCP, Digital Ocean, Vultr, etc) without issue.

Apparently, this has been an on-going struggle for them. A few weeks ago they were even called out on an episode of the syntaxFM podcast for this behavior after one of the hosts had his account banned [0].

It's still a bit of a mystery to me honestly. Is their fraud detection so poor where they're forced to ban new sign-ups in this manner? How can Hetzner's competition tell that these accounts are legitimate (without ridiculous requirements such as passport) and Hetzner can't (even when provided with full home address, passport, etc)? I'm assuming Hetzner can't because they've seemingly developed a reputation for banning legitimate developers and the only reason I can think of where they'd be fine with that is if they actually have a very difficult time telling whether an account is legitimate or not.

[0]: https://twitter.com/stolinski/status/1750226126499139665

Re:Hetzner switches to new billing model by jamesblonde on Thursday February 29, 2024 @03:03PM (#39554302)
They are like Ryanair and Lidl brands - you get a reasonable product super-cheap. Don't argue about the terms and conditions, just be happy to do business with us. If you don't buy, somebody else after you will. This is not classic VC-funded IT. It's mass-market, low margin, low risk consumer products. It's not Enterprise IT.
Re:Hetzner switches to new billing model by crotchfire on Friday March 01, 2024 @04:27AM (#39560129)
It's mass-market, low margin, low risk consumer products

None of those have anything to do with demanding that customers expose themselves to identity theft risk.

Re:Hetzner switches to new billing model by type0 on Friday March 01, 2024 @05:40PM (#39567660)
They banned my prepaid account, I had few bucks on left on it to test and evaluate some selfhosting services. I didn't try to ask for my money back as I saw it like a pointless time waste trying to contact them.
Re:Hetzner switches to new billing model by jeltz on Thursday February 29, 2024 @03:15PM (#39554457)
They have never asked me for any of my three accounts. And one I paid with credit card the two other with bank wire.
Re:Hetzner switches to new billing model by costco on Saturday March 02, 2024 @09:24PM (#39577875)
This will be required in the US for all providers within a year unless a sufficiently large number of people comment on the Commerce Department's proposed rule: https://www.natlawreview.com/article/us-department-commerce-...