I sttongly disagree based in my interaction with them. They were very rude. That said, their services are reasonably priced and they have been competent throughout my time with them.

Hetzner would be far more appealing if they ever decide to muzzle their rebid support team.

> They were very rude.

No, they were German. Knowledgeable and efficient, but they won't coddle you or pretend that their life depend on your miser account. If you have a problem that can not be solved by their standard process, they will rather drop you than try to accommodate you.

No, I'm afraid you're way off. Their response was far from efficient. I reported a fault in their interface and they wrote a whole peragraph demeaning me in a passive aggressive manner.

The workaround (to their subpar system) was a single line at the end. Very opposite from German efficiency if you ask me.

That said, I did switch newer deployments to another cloud provider who is more professional, so it really does seem that they do not care about my measly account :-)

Cheers!

German efficiency is a myth. German “rudeness” is not.

> they will rather drop you than try to accommodate you.

yeah they dropped my account and kept the money, now I know how they can be that cheap

This was my experience too, both with my tiny personal account and my giant clients accounts

Their abuse team is rude. Their technical support is usually professional, and the one time I talked to their legal team they were superb.

They're Germans, after all