I believe you. This is how Netflix got born. A customer was so embarrassed about how Blockbuster milked him with late fees that he decided to start his own business. We all know what happened to Blockbuster.
Are they? John Deere has increased its revenue from $28B to $39B in the last 4 years....
I've personally repaired a broken dishwasher (temperature sensor's solder busted), the hot-surface ignitor of a gas-fired water heater, the water-filter socket of my frig, and helped a friend repair the ignitor in his gas-fired dryer.
All thanks to Youtube videos with instructions/tutorials, and the availability of parts.
Prior to these, I would have had to call a repairman, and then he'd probably say "you need a whole control board" or "the unit's dead."
Cost to replace the unit with a new machine, $500
Either way, I suspect, apples to oranges.
My washing machine is leaking at the moment. I have to decide whether or not its worth my time pulling it outside and apart to see if it can be fixed, or if I should just go buy a new one for $750
External Regulations is what created the problem in the first place
it is a Perversion of Copyright, Patent and trademark laws that allow these companies to lock down their hardware in the first place
A return to proper, very limited, copyright is the solution, not more business regulations
It clearly is good for business, even if it's bad for customers and society at large. Pretending it's bad for business just encourages complacency because it suggests that the natural discipline of the market will drive the milkers out of business and encourage good business practices. But that doesn't happen, and if we want that to change there needs to be some source of external regulations to prevent it from happening.