Herein lies the problem: it doesn't matter how much 'better' or 'smoother' or 'consistent' the change is - or is not, in this case. It's a gross oversight to never inform end users of the change in any way.

How many iPhone users attentively watch WWDC or read each update's (often incomplete) release notes? 1%? 3%? 5% tops? Why roll out a feature when 95% of your users will need to discover it through trial and error? A relatively juvenile UX mistake for such a mature company, but seems to be their MO these days...

I'm guessing a large proportion of the feedback to the design and development teams comes from the people who obsess over everything Apple. It would explain why the engineers never thought to inform the larger population -- everyone giving feedback already knew it was there.

> How many iPhone users attentively watch WWDC or read each update's (often incomplete) release notes? 1%? 3%? 5% tops? Why roll out a feature when 95% of your users will need to discover it through trial and error?

I totally agree, but just want to point out that it may be 5% of developers who follow these. Of the general use base in total? I'd assume it's rather about 1/100 of one percent, or one in ten thousand people.

Dang! One in ten thousand?! That's crazy, thanks for the perspective. They should be easy to spot though - just look for the one dude zipping around using iOS 13.3's new hoverboard function ;)

It's not like I have any numbers, but we have to remember that everyone uses a smartphone these days and a large portion wouldn't be able to even say if they're using iOS or Android.

OTOH, we also have the problem where many a new feature launches a parade in its own honor, with notifcations and badges and and modal popups when the user is trying to do something else. Google/Android is much worse about this than iOS, though.

Yes indeed, if only they would "inform end users of the change".

Unfortunately that would require that end users a) read such information (given the truism that "users don't read"), I would ouputr this at a vanishingly small likelihood, and b) summoned such information to mind when using their device.

The only people who would read this sort of information are techies it closer techies. It's certainly not my aged mother.

The real solution is to stick with some time proven UI techniques. As the author says, like scroll bars.

Instead, we have form over functionality writ large.

While we're on the topic, those screen-masking "tutorials" you randomly get when apps push out an updated UI are annoying. I always skip past them. When I open an app, it's for a reason, and I want to start using it.

Then they try to cram the entire UI into that “tutorial”; as if you’re going to hold that all in your head after reading it once while trying to do something else. Then there’s no clear way to get back to it (if it’s even possible). And often if you accidentally click through one part you can’t even go back to that part.

Video games do this a lot, too. I’d play more games but it’s always a one-hour commitment to get started between opening videos and tutorials.

Some games manage to teach you most of what you need without an overt tutorial. See eg Hollow Knight https://www.youtube.com/watch?v=vWiDS8SUvds&t=55s or the classic first level of Super Mario Bros.

When they work new skill discovery into the natural evolution of gameplay it's genius.

In Hollow Knight, letting the player figure out how to 'pogo jump' is an interesting example. They don't hold your hand, but you need to learn eventually to progress.

And the one that kicks in after an iOS update? That installed overnight on your phone? That appears first thing in the morning, right when you're actually trying to check your mail, calendar, catch up on overnight notifications, in between getting ready for work and kicking kids out of the house... that tutorial is getting dismissed and will never be revisited.

Yeah, an overview of how things are laid out is great to have but let me go there after I've already looked around a bit, and don't make it an obstacle.

I'm one of the ones who watched the keynote, knew about the feature - and I still couldn't do it. Specifically the three finger "unpinch." However, this thread prompted me to retry, during which I realized it was a lot easier if I used two hands. We'll see if I can manage to use it regularly.

It's also in the Tips app, which prompts via notifications to learn about new features in iOS after an upgrade. You can ignore it, or you can let it walk you through the changes to your device.

yeah, but who has time? Tips will spend 5 mins walking you through how to change the preferred colour scheme for the Weather app, when what I want to do right now is answer the phone.

Then, 2 months later, I want to change the colour scheme in the Weather app. Can I remember how? Or even remember where I saw to do that? Or even find the right tip? Obviously not...

The grandparent asked if this was supposed to be discoverable and the answer is no, Apple does not expect you to discover it. If you want to learn about it, it’s in the Tips app (that they prompt you to use). Not wanting to use the Tips app seems like a personal issue.

How about they just don’t mess with functionality that has been working that way since literally the first version of iOS?

If it is a personal issue, it's because it's a bad solution to the problem. It doesn't provide the information I need when I need it, and provides irrelevant information most of the time.

I'm the customer. If your customer has a personal issue with your product, that's your problem, not theirs.

I'm not holding the phone wrong!