edit: oh, and i lower my hat to you for coming here and taking the heat. appreciated, having a real person to vent at is so special in the case of google...
I would imagine that the chromium teams probably gets a lot of tickets. That means they need a lot of bodies to triage them. It's not like any Sr. Dev ist going to be jumping at that job.
It's more about comparing to Firefox where you usually get a quick response which at least conveys that the person on the other end understands what is being reported. I'm fine with the eventual outcome here. A comment acknowledging that it's a real bug (or not) would have been better, but being assigned to someone sort of acknowledges that, I guess.
Why is that?
So... somewhat self-fulfilling
A first good step would be if the billion dollar company would try to come up to the standard of the non profit.
E.g. a js closure memory leak:
https://bugs.chromium.org/p/chromium/issues/detail?id=315190
Hi, and thanks for being part of creating Chrome && reaching out here.
Now that I have a Chrome guy here maybe you can help with another annoying issues:
-QC internally at Google seems to be blissfully unaware of the fact that other browsers exists.
Examples:
- one glaring issue I'm running into in core Angular on a daily basis.
- Google Calendar performance is sometimes unreasonably slow in Firefox
- For weeks or months Google search results would drive once CPU core to 100% twice a minute.
People like you are the reason we have to deal with three layers of low-level tech support before we can actually talk to somebody who knows what they're doing - please don't just spray your random complaints at anybody who happens to be related to google in any way.
The only way we're going to see a significant change is when those high up in the Google org chart start caring about products working well in other browsers; as long as it's up to each individual product we'll continue to see products prioritising time-to-market and targeting only the browser with the majority of the market.
(And if I point out often enough what happened last time a mega corp abused their position to market their browser then maybe some of them starts talking about it internally?)
Chrome dev rel persons are Google employees. I've been surprised by how much can be fixed once somebody on the inside are aware of it.
Also it seems a lit of googlers hang around here so it might get picked up based on that too.
> People like you are the reason we have to deal with three layers of low-level tech support before we can actually talk to somebody who knows what they're doing -
Blame Google, not me. Where there is a bug tracker I often use it.
Unfortunately there isn't a public one for Search, Calendar etc.
When they choose to only engage on HN, and only with one guy from dev rel, that's where I'll post.
Complaining in social media, bugging people you know inside the walls and calling them out here works
The fact that you haven't found a good way to get Google to fix things for you isn't an excuse to just charge forward with the best way that you have found.
Suppose you're stuck in traffic. The most effective way to move forward might really be to just lay on your horn. The people in front of you will probably eventually yield (most just eager to put distance between themselves & you, others generously assuming that you have some kind of emergency). That doesn't make it okay for you to do that.
The second time you had the wrong attitude is when you demanded that people teach you a better way. Maybe somebody on HN will generously extend that favor to you, but if they do then realize that they've done you a favor -- they didn't owe it to you.
If anyone runs into problems like this, feel free to bug one of the Chrome dev rel folks, such as me.