The taxis started a strike action (in support of the protest, but a strike nonetheless).
> By not participating
strike-breaking.
> I'm not taking sides here
Of course you are.
The term 'strike-break' is usually used when that service has some obligation or agreement to participate in the first place. In this case, the strike was ineffective because there was enough competition/redundancy to cope with the withdrawn services.
Perhaps we can call it both a strike and a political protest.
There doesn't seem to have been any way for Uber to avoid (being perceived as) taking sides, but how am I taking sides?
Also there seems to be a confusion made on strike and strike consequences or demonstration. Being on strike only means stop working, not directly blocking access or service (although it is often done in conjunction). So again Uber providing service for people not serviced by taxis can not be labeled of strike breaking: Uber didn't prevent any taxis to be on strike if they want to do it.
Aside my opinion on the matter as a French who suffered more than one time from strikes is that Uber did a good job by allowing people to live their lives normally. Not being able to move, send a mail, study, lend a book, ... is really frustrating.
Do you intend on charging your mother for the ride she needs? If your answer is "of course not," you aren't providing the same function as a taxi.
Of course Uber (and Lyft) are taxis. It's a service that you call to have a guy in a car come pick you up and take you directly to your destination. It's a different kind of taxi, certainly, but it's still a taxi.
It's very fashionable right now for startups to pretend that they're really a completely different industry than the one they're trying to disrupt, to distance themselves from the stodgy image, but marketing rhetoric doesn't make it so.
or, ya'know, regulatory laws.
Now, on business side, image management is so important it's a huge industry. Many businesses have gone under or lost substantial money when their brands were tarnished by what potential buyers thought of them. Looks like they made another bad move on this front. Most Fortune 500 companies would at least pretend to care more than Uber does. Also in a way highly visible to customers.
- It also shows people/companies what a liability free drivers / unions are. Especially were there is a limit of available taxis (taxi badge).
- Individual taxis are being disrupted and facing competition from Lyft/Uber at the moment.
- the country is divided over support of Trump. Strikers may not be able to reply on a majority for support due to the political nature of the strike.
What's the difference??
This is also a political protest. Just because it's not against the U.S. government doesn't make it less so.
By not participating, Uber naturally made enemies among a group of people with a tendency to boycott everyone they disagree with.
(I'm not taking sides here, just pointing out that this was a predictable outcome.)