Grubhub refused to delete my account even after pleading with them to do so many many times. To me seems like a general tech company trend not something specific to uber.
On the one hand, we have the EU's "right to be forgotten" actions against Google, which seem to be gaining ground and are essentially bona fide in their protection of the consumer/society, in the sense that it might be a good idea for other jurisdictions to adopt it as well.
But consider the EU (and worldwide) regulation of banking and transactional accounts. Particularly the prohibitions on money laundering and counter-terrorism funding (AML/CTF laws). You're not allowed to open and close a bunch of bank accounts, which means that you don't really have a "right to be forgotten" in this sense either. Nor, if you are not a "legit" user, should you be.
From a technical standpoint, how do you detect the law abiding citizens that want to close (in the sense of permanently deleting records) their account(s) from the malfeasant actors that want to launder money or fund terrorism by holding many accounts over time in order to obfuscate their transaction patterns.
It's an interesting question that the law -- and to a certain extent, the people -- have not yet got a good answer
But even the EU has exemptions and complications around data that's used to prevent crime.
These companies don't seem to tend to think long-term, at least not at this level. It's all about growth acceleration/hacking.
Upon request we delete accounts but if they have transactional data this is still held in accordance with our legal requirements.
We have to keep address details to prove we have charged VAT correctly.
"Thank you for reaching out and providing us with the opportunity to clarify. We welcome and accept employees with all political beliefs at Grubhub, no matter who they voted for in this or any election. We do not discriminate on the basis of someone's principles, or otherwise. The message was intended to advocate for inclusion and tolerance -- regardless of political affiliation -- during this time of transition for our country.
Thank you, Grubhub"
Verizon was able to charge against my old account for over a year. I kept getting snail mail letters from my bank telling me that the card I was using had been cancelled and that I needed to update it, but I kind of just wanted to see how long they would let it go.
In other cases, the bank will actually update the vendor with your new card number so that subscriptions are not interrupted.
That's apparently a feature: https://usa.visa.com/dam/VCOM/download/merchants/visa-accoun...
Reminds me of what was done in the military (I think it was in a European country). Officers were spending their time writing reports that were never read. They introduced a policy under which for a given time everyone should stop writing reports until someone complained that they were not receiving it. And if that didn't happen this type of report would be scrapped.
And it has been helpful. I mean maybe about 1% of it is read later at some point and helps clarify a situation. 99% of it is never seen again. That 1% of the time it's really helpful to have it.
I think I will stick with with the new next gen taxi service where one pays with cash.
If it expires or you get a new card in a normal flow it can be charged further.
Also, if you say: - Card was lost. - After reviewing all accounts, it was discovered that the CC information couldn't be deleted from the ubuer UI. - I hereby do not authorized uber to make any charges. - tell them in writing or record the conversation.
I don't see any way uber can make any valid charges against your account (assuming no more action on one's part).
I also wonder whether it follows CC guidelines/rules to keep CC information when the customer has explicitly tried to remove and communicated to the company to remove said information.
I have not heard this before. My bank certainly doesn't do this and its a major bank. I actually proactively ask for new cards periodically so that the old ones are no longer valid.
Currently have two Amex cards with different numbers that show up as 1 card on their online portal & get treated as one.
Flat out, it's a credit card- but with their site or app you can generate single use numbers and CV2, or you can generate merchant locked numbers for things like Uber. There's a lot more they offer, but those two things are what I got it for and how I use it.
[1]https://www.bankofamerica.com/privacy/accounts-cards/shopsaf...
But still, this is not something that I expect to have to stoop to when dealing with an Internet company valued at ~$68B.
Btw: This is what you get when you try to delete the first (and last) valid payment method:
Another company, Privacy.com, does on-the-fly numbers as debit cards drafting from your bank account.
https://www.bankofamerica.com/privacy/accounts-cards/shopsaf...
I don't want to leave my credit card details on the servers of hundreds of companies, or allow them to charge at will, but it's obvious why from the companies point of view why this is attractive.
You could also ask them to delete your account and certify that all PIO and payment information has been purged. Depending on your state if residence, there may be other things you can ask for.
Just change it to that and never use it.
"Well, I cannot delete it"
"Oh, well, thanks, good bye"
During the credit card auth they are told whether the expiration, CVV, and ZIP code match and they can choose to accept the charge even if they do not match, although they do so at some additional risk of the charge being flagged/reversed. They can even charge expired and cancelled credit cards as well.
Expiration/CVV/ZIP checking are an additional security layer but they are there for the merchant, not for you. A credit card number is all a merchant actually needs to make a charge.
> Most consumers think their credit card expiration dates -- the month and year in which their cards are supposed to be renewed -- are a sacrosant security feature, without which a business can't process a payment.
> In fact, big players in the U.S. consumer-sales industry have developed informal agreements with credit-card issuers that allow charges to be made to consumers' credit cards without specifying the expiry month and year. This procedure works even after an individual's card has expired and been re-issued with a new expiration date.
http://www.datamation.com/columns/executive_tech/article.php...
a) plead with Uber's customer service to do so
or
b) add another payment method (like another credit card)
This, of course, is horribly bad practice. I can only imagine that they arrived at this very peculiar arrangement after extensive A/B testing - Uber has hired plenty of FB folks and those people tend to be really into that kind of thing. I haven't seen this kind of outright customer-hostility from a large Internet company.. well, ever, before.
So, no, I'm not surprised that this company is doing other unethical things - it sort of seems interwoven into their DNA.