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Re:HipChat is now free for unlimited users by joeblau on Tuesday May 27, 2014 @03:52PM (#7806457)
HipChat is probably under fire from Slack. That's why I think they are making this change, because I just made the transition a few weeks ago and Slack has been amazing. Once you go Slack, you never go back.
Re:HipChat is now free for unlimited users by freerobby on Tuesday May 27, 2014 @04:37PM (#7806715)
I disagree. We tried Slack on our 26-person team and left it after a week. It had a few fans, but most people found the interface to be more complex and noisy than HipChat. Lots of red icons and blue banners that could not be disabled. No ability to see at a glance who is in a room without clicking the list and scrolling through it. The integrations were nice and the search was amazing, but those things were less important to us than the frictionless communication tools, which HipChat has nailed. Additionally, Slack lacks a distinction between @all and @here, which is frustrating when you want to announce something in a room without emailing everyone present.
Re:HipChat is now free for unlimited users by baddox on Wednesday May 28, 2014 @12:16AM (#7808377)
Slack's blue "unread messages" banner should be a deal-breaker. I feel like I spend 10% of my day clicking around on Slack trying to get all the channels to realize I have read all their messages. It's such an insane usability nightmare that I can't believe any person or team seriously building a chat app would implement it.
Re:HipChat is now free for unlimited users by gabebw on Wednesday May 28, 2014 @04:30PM (#7812658)
I asked Slack and they told me how to fix it:

Escape closes the blue banner for the current channel.

Shift-Escape closes that blue banner for all channels.

Re:HipChat is now free for unlimited users by baddox on Wednesday May 28, 2014 @05:01PM (#7812913)
Yeah, that was their response to my ticket as well. Shift-Escape saves some time, but it's still a useless feature that provides nothing but annoyance.
Re:HipChat is now free for unlimited users by eli on Wednesday May 28, 2014 @12:44AM (#7808454)
Similar story. I really liked Slack and the integrations are fantastic, but the UI has way too much going on and the lack of a native Windos client meant even just deploying the app is a hassle. The mobile client has menus that slide from left, right, and top last I checked. I told them they'd have had my business easily if they had a one click windows install and an optional Dummy Mode I could turn on for users by default that makes it work like a simple irc client.

I went to HipChat instead but it's got its own problems. Weirdly you can choose to get notifications for all rooms you're in or none of them, but nothing in between. Very frustrating.

Re:HipChat is now free for unlimited users by AJ007 on Wednesday May 28, 2014 @10:07AM (#7809945)
You can connect to Slack through any IRC client, check your settings.
Re:HipChat is now free for unlimited users by eli on Wednesday May 28, 2014 @01:44PM (#7811705)
My goal is to make make setup and support easy for my users, some of whom are remote and most of whom have never heard of IRC. I don't literally want to deploy a bunch of mIRC clients.

(That said, if I did it over again I might pick Slack over HipChat. The integrations with e.g. Github really are that much better.)

Re:HipChat is now free for unlimited users by silvertonia on Tuesday May 27, 2014 @05:12PM (#7806905)
We just made the switch and I'm in agreement-- too noisy to be a serious tool.

But there is an all/here distinction-- just named everyone/channel.

Re:HipChat is now free for unlimited users by freerobby on Tuesday May 27, 2014 @05:32PM (#7807003)
everyone/channel is similar but not the same.

In HipChat, you can be in a room but you won't get notifications if people mention "@here" while you're idle. With Slack, this isn't possible; you would get email notifications for all of the rooms you're in every time "@channel" is mentioned. Furthermore, "@everyone" can only be used in the primary chat room, not others.

Re:HipChat is now free for unlimited users by cjbarber on Tuesday May 27, 2014 @06:22PM (#7807264)
I wrote this:

https://github.com/cjbarber/hipchat-alternatives/

I while back.

This move by HipChat makes me happy.

I've attempted to move over, but HipChat is far superior for my needs.

Re:HipChat is now free for unlimited users by NicoJuicy on Wednesday May 28, 2014 @05:19AM (#7809053)
You could add: https://jabbr.net , it's opensource, so people could customize it (it's on the .Net platform)
Re:HipChat is now free for unlimited users by joeblau on Wednesday May 28, 2014 @11:17AM (#7810404)
I think there is @everyone and @channel.
Re:HipChat is now free for unlimited users by freerobby on Wednesday May 28, 2014 @01:31PM (#7811619)
Re:HipChat is now free for unlimited users by izolate on Tuesday May 27, 2014 @04:19PM (#7806614)
We were diehard HipChat users at my company, then one day I discovered Slack.com. Within a week it was our dominant messaging platform, not least because we could invite the entire company to use it for free (instead of just the development team).

From a product design standpoint, Slack is streets ahead of the conservative HipChat.

Re:HipChat is now free for unlimited users by eddieroger on Tuesday May 27, 2014 @09:04PM (#7807833)
Similar for me and mine. We ran out of free users, hired a new guy and couldn't add him in. Someone else suggested Slack, and until this announcement, haven't looked back.
Re:HipChat is now free for unlimited users by astrodust on Tuesday May 27, 2014 @05:20PM (#7806938)
The HipChat native client for OS X has been fantastic, plus there's an iOS client that pairs well with it, giving you push notifications for mentions.

It's not clear if Slack has this too.

Re:HipChat is now free for unlimited users by dserodio on Tuesday May 27, 2014 @05:32PM (#7806996)
Slack has nice native clients for OS X, Android and iOS too.
Re:HipChat is now free for unlimited users by lobster_johnson on Tuesday May 27, 2014 @07:21PM (#7807492)
I wouldn't call the OS X client "native". Sure, it's an app, but it's just a wrapper around the web page.
Re:HipChat is now free for unlimited users by eddieroger on Tuesday May 27, 2014 @09:05PM (#7807838)
True, but it has dock badges, native Notification Center notifications and keyboard shortcuts for navigating chat. That's close enough to native for me.
Re:HipChat is now free for unlimited users by nirvdrum on Tuesday May 27, 2014 @06:05PM (#7807182)
I'm still holding out to see if they add Linux and Windows client support. Until then, HipChat is the only option for us.
Re:HipChat is now free for unlimited users by disillusioned on Tuesday May 27, 2014 @09:09PM (#7807849)
Why's that? I use Chrome Application Shortcuts for Slack and it essentially creates a task bar shortcut, and works with desktop notifications. It's currently missing background notifications, but aside from that, there's no appreciable differences between it and something truly "native client".
Re:HipChat is now free for unlimited users by nirvdrum on Wednesday May 28, 2014 @06:11PM (#7813305)
Chrome on Linux is barely usable most of the time. But having something that is native lets you do all the fun things you can do with native apps: auto-start at login, minimize to systray, alt-tab with nice icon, and so on.

Maybe Slack is different, but most rich web apps I've used ends up eating gobs of memory after prolonged usage.

Re:HipChat is now free for unlimited users by SkyMarshal on Tuesday May 27, 2014 @07:39PM (#7807563)
OS X client appears to be wrapped HTML rather than native.
Re:HipChat is now free for unlimited users by sdm on Tuesday May 27, 2014 @07:50PM (#7807601)
I wouldn't call Hipchat's OS X client native; it's Flash (Adobe Air). The Slack's desktop OS X and iOS apps, while they are html based, are an order of magnitude nicer to use.
Re:HipChat is now free for unlimited users by wtf242 on Tuesday May 27, 2014 @08:15PM (#7807694)
no it's not. their new OSX client is native. the old version is Adobe Air.
Re:HipChat is now free for unlimited users by dkersten on Wednesday May 28, 2014 @06:49AM (#7809257)
Their new windows client (and therefore I imagine the others too) appears to be Qt and Webkit. Most of it still seems to be their web app wrapped in native...
Re:HipChat is now free for unlimited users by medwezys on Tuesday May 27, 2014 @05:04PM (#7806860)
We were looking for something better than campfire and tested slack and flowdock. Settled with flowdock, which in my opinion is much better, but is less hyped.
Re:HipChat is now free for unlimited users by chadcf on Wednesday May 28, 2014 @01:30PM (#7811617)
I really liked slack but in the end we went for hipchat for a two main reasons.

1. It's 25% of the cost (although that has now shifted). This may not be a big deal for small teams but if you want to have 100 users on either service, the difference is between $2,400 a year or $9,600 a year. That's a big difference. 2. Hipchat has a self hosted option in the works which should be available within a month or two (per them). This is essential for any company that deals with potential PHI on their IM systems. Slack says they plan to offer a self hosted option but it's a long way out.

Those are two things slack just couldn't overcome, beyond the fact that I generally liked slack better (it's prettier, much better message searching, better integrations, etc). The fact that hipchat also has voice chat is a big plus too though we've not found it reliable. Presumably at some point it will get better though and make it a more valuable feature.

Re:HipChat is now free for unlimited users by chermanowicz on Tuesday May 27, 2014 @04:38PM (#7806721)
They are definitely feeling pressure as users are demanding and expecting more from their communication tools. Slack's done a good job at bringing more to the table, but we're really just at the start of a renaissance in business communication.

If you think about "chat" in generations, you started with IRC, AIM (which is still used in many companies) and then came HipChat. Not much development there for a couple years so Slack put some lipstick on the last generation of chat product. There's a whole new class of communication platforms being developed now that are taking things even further, by enabling true cross-company communication (meaning both internal & external), things like customer support integrated with internal team communication, etc.

Re:HipChat is now free for unlimited users by joshma on Tuesday May 27, 2014 @04:28PM (#7806664)
Any thoughts/justifications for pricing? The only thing holding us back is that Slack costs 4x as much ($8 instead of $2). While this isn't a big spend at the end of the day, we're sort of anchored at $2. There's nothing terribly wrong with hipchat, seems to address all our (simple) chat needs, and switching to slack doesn't seem to give us 4x as much value.

So far the best reasoning I have is that we're a mostly-dev team, and that there's something for non-devs that is appealing in Slack, but surely it's not a prettier interface? I'm genuinely curious, as I'd like to justify switching to the prettier product. :)

Re:HipChat is now free for unlimited users by shalmanese on Wednesday May 28, 2014 @07:39AM (#7809389)
This is a horrible way to think about it, slack doesn't need to deliver 4x the value, it just needs to deliver $6 worth of extra value per month.

Even at the very cheapest end of the spectrum, a developer is going to cost at least $60 an hour, fully loaded. If slack can make them 6 minutes more productive a month (ie: 12 seconds a day), then slack is worth it. These are productivity differences that aren't even measurable in practice which means the rational thing to do is to just be price insensitive and adopt the tool that works best, regardless of cost.

Re:HipChat is now free for unlimited users by avelis on Tuesday May 27, 2014 @04:36PM (#7806713)
Yes. The integrations. https://slack.com/integrations

This isn't the usual "host your own server" integration. All Slack asks for are credentials for services you use and it seamlessly integrates into an assigned chat room (channel). My CEO did it for the startup I work at and in ten minutes from signup we had: Github, Trello, New Relic, Twitter, and Stripe all integrated.

Re:HipChat is now free for unlimited users by mkohlmyr on Tuesday May 27, 2014 @06:01PM (#7807158)
Hipchat does that too

edit: To clarify, we run github freshdesk and jenkins integrations. I'm sure there's plenty more. From what I recall it works in a similar way too.

Re:HipChat is now free for unlimited users by eli on Tuesday May 27, 2014 @06:06PM (#7807191)
Can't speak to all of them, but the Github integration with Slack is better than HipChat. The messages are more useful and easier to customize.
Re:HipChat is now free for unlimited users by klausa on Tuesday May 27, 2014 @04:32PM (#7806683)
Slack has IRC gateway, so you can use irssi for company chat.

It might not be a big deal for you, but when we were briefly using Slack at previous company, I loved that I could just add it as another network to irssi.

Re:HipChat is now free for unlimited users by baddox on Wednesday May 28, 2014 @12:19AM (#7808382)
Unfortunately, the IRC gateway causes a bad experience, not so much for the people using IRC, but for the people using the real Slack client. Slack apparently doesn't recognize username mentions ("@joe123") coming from IRC, so everyone needs to add their username to their list of highlight words so that the team members using IRC can mention them.
Re:HipChat is now free for unlimited users by Nux on Tuesday May 27, 2014 @05:50PM (#7807090)
One could use Bitlbee to connect irssi (or any other irc client) to a jabber server and not only.

http://www.bitlbee.org/main.php/news.r.html

Re:HipChat is now free for unlimited users by liddybird on Wednesday May 28, 2014 @03:07PM (#7812154)
It really depends on what you want to get out of chat $2 is a good price to pay if your team chatting needs are minimal. But as your organization grows, especially if it starts to involve a larger team and projects with larger scope and interdependent pieces, your chat needs evolve into more of a communications need. In such cases it may be worth it to look into a more comprehensive chat tool since it gives you a much more powerful communications platform than your AIM or even email.

If a significant chunk of your company's discussion is taking place in chat rooms, it may be time to look into an upgrade.

You'd want something that gives you some standard next-gen functions: great global chat history search,video conferencing, screen sharing, markdown support, distributed team presence tracker, advanced noise management tools, dedicated integration efforts (integration to basic collaboration tools like asana, trello, etc should take minimal effort)

Keep in mind Slack is hardly the only other alternative in this game. Zapier gave a really good overview the other day, including Kato, who (full disclosure) I work for. https://zapier.com/blog/best-team-chat-app/

also @shalmanese makes a good point about justifying the cost.

Re:HipChat is now free for unlimited users by subdane on Tuesday May 27, 2014 @05:22PM (#7806948)
Our 6 person team started using Slack a few weeks ago and we love it. Particularly great - awesome mobile integration.
Re:HipChat is now free for unlimited users by adricnet on Tuesday May 27, 2014 @04:03PM (#7806534)
Would you mind linking to the competing service you mention, or perhaps a review of it? I've been advocating for Hipchat but haven't seen Slack yet.
Re:HipChat is now free for unlimited users by davidkuridza on Tuesday May 27, 2014 @04:07PM (#7806555)
https://slack.com/

We switched from HipChat recently, so far it's working fine. The only thing we miss are cross team notifications, but apparently they are working on it (can't find the link at the moment).

Re:HipChat is now free for unlimited users by davidkuridza on Tuesday May 27, 2014 @04:28PM (#7806661)
@alexcroox can't reply directly for some reason, hopefully you'll see this.

It's possible, see https://slack.zendesk.com/hc/en-us/articles/201727913-Connec... for more details. You'll lose the history though. We've been using native clients more or less, all are working fine.

Re:HipChat is now free for unlimited users by alexcroox on Tuesday May 27, 2014 @04:22PM (#7806628)
Does it integrate with 3rd party chat clients like Adium or are you forced to have their tab/client open too?
Re:HipChat is now free for unlimited users by bcj on Tuesday May 27, 2014 @04:25PM (#7806644)
You can connect to it using an IRC client, but you lose the ability to view history or make edits to posts
Re:HipChat is now free for unlimited users by baddox on Wednesday May 28, 2014 @12:21AM (#7808392)
You also lose the ability to mention other team members, which is huge.
Re:HipChat is now free for unlimited users by IbJacked on Tuesday May 27, 2014 @04:09PM (#7806563)
Since I've only dabbled with it I can't provide a proper review, but the link is https://slack.com/
Re:HipChat is now free for unlimited users by jess1003 on Tuesday May 27, 2014 @05:57PM (#7807131)
If you communicate with more than one team (different emails), I'd look into Hall. It's chat, text, file-sharing on all your devices. Hall.com
Re:HipChat is now free for unlimited users by owenwil on Tuesday May 27, 2014 @05:04PM (#7806854)
Here's a small review of how we use Slack at our company: http://hoistapps.com/blog/tools-we-love-slack/

tl;dr: it's awesome

Re:HipChat is now free for unlimited users by bmelton on Tuesday May 27, 2014 @04:08PM (#7806558)
Not the OP, but here's a link: https://slack.com/

I've used it, and it seems pretty good, but I don't have enough time behind the wheel to provide a review.

Re:HipChat is now free for unlimited users by saiko-chriskun on Tuesday May 27, 2014 @04:07PM (#7806551)
www.google.com
Re:HipChat is now free for unlimited users by namityadav on Tuesday May 27, 2014 @07:16PM (#7807476)
Can we run multiple organizations from the same client of Slack? That and an ability to refer to a specific comment/message (like Flowdock's threaded messages) are two things that can make me switch from Hipchat.
Re:HipChat is now free for unlimited users by ab on Tuesday May 27, 2014 @11:43PM (#7808298)
Honestly I can't imagine how we ever used HipChat. The Linux client is abysmal, and the IRC/Jabber integration is also terrible.

Slack is really the best I've seen.

Re:HipChat is now free for unlimited users by meritt on Tuesday May 27, 2014 @06:07PM (#7807197)
Does slack have native clients yet? And by native I mean a native application not a thin wrapper for a browser.
Re:HipChat is now free for unlimited users by baddox on Wednesday May 28, 2014 @12:22AM (#7808398)
Is there an inherent reason to dislike a thin wrapper around a web app? The Slack OS X app is that, but it doesn't have any problems that are caused by being a wrapped web app.
Re:HipChat is now free for unlimited users by d0m on Tuesday May 27, 2014 @06:14PM (#7807225)
Yeah, the Android native version is amazing. I know there's an ios one too.
Re:HipChat is now free for unlimited users by gre on Tuesday May 27, 2014 @06:34PM (#7807318)
The Android version has not been amazing for me. It crashes several times a day, switching rooms is clumsy and slow, and the push notifications arrive minutes after I've already replied to a message, so the phone is constantly buzzing for things I've already replied.

Additionally, there's no native Windows client.