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Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by jonknee on Tuesday May 15, 2012 @04:24PM (#3978600)
> GM spends about $40 million a year on Facebook marketing, according to the Wall Street Journal, about $10 million of which is for paid advertisements. It will continue to post relevant content about the company and its brands on GM’s Facebook pages.

The best marketing on Facebook doesn't make Facebook any money.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by ticks on Tuesday May 15, 2012 @04:34PM (#3978665)
$30 million sounds like a lot for promoting a brand for free on one platform.
Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by jonknee on Tuesday May 15, 2012 @04:46PM (#3978737)
Direct follow up with people is expensive. From the WSJ:

> GM spends about $40 million on its Facebook presence. About $10 million of that is paid to Facebook for advertising, the rest covers content created for the site, agencies that manage the content and daily maintenance of GM's pages, people familiar with the figures said.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by javert on Tuesday May 15, 2012 @05:04PM (#3978833)
That is insane. Only a bloated bohemoth could manage to spend $30 million on its Facebook-focused HR people.

I admit I've never worked at GM, so if someone can tell me why I'm wrong, please do.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by nostromo on Tuesday May 15, 2012 @05:11PM (#3978879)
Their page has (roughly) 300k followers. That's $100 per reachable user per year, which is insane.

If they were using that additional $10mm to get the 300k followers to begin with, that's an even worse indictment of FB advertising for traditional brands.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by lambda on Tuesday May 15, 2012 @05:48PM (#3979078)
Remember that they don't have just one brand on Facebook. For example, they have 1.3 million followers on their Chevrolet page. They have 1.1 million for Cadillac. 400k for Buick. 660k for GMC. 525k for OnStar. 350k for their "TeamChevy" Chevrolet racing page. Now, there's sure to be some overlap there; but that's still easily 2 or 3 million followers.

That's a factor of 10 more than you were estimating; and that's just based on a quick poll of brands that I took a look at.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by joelhaasnoot on Tuesday May 15, 2012 @05:27PM (#3978957)
I assume the figure is for all their brands, not just the GM page?
Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by rweba on Tuesday May 15, 2012 @05:14PM (#3978893)
One FT employee easily costs more than $100,000 when you include benefits, expenses and so on.

Also GM sells a few dozens models of cars, I could easily see the salaries for the staff who do daily updates for all these models and the advertising agencies who manage it costing 30 million or more.

Also GM has annual revenue of almost 160 BILLION, 30 million is a drop in the bucket in their marketing budget.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by javert on Tuesday May 15, 2012 @05:48PM (#3979071)
30 million is a drop in the bucket in their marketing budget.

You'd think so, but apparently not, if they're making a big stink over pulling a $10mil marketing campaign. Apparently, $10mil matters to them.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by Drbble on Tuesday May 15, 2012 @08:58PM (#3979806)
One phone call to a reporter, as part of a price negotiation for a hard to value product ("brand awareness"), is hardly a big stink.
Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by WrkInProgress on Tuesday May 15, 2012 @05:12PM (#3978890)
At first glance, that number across as absurdly high but they do mention "covers content created for the site".

It could very well include the cost of creation of video content, contest giveaways, promotional prizes and such.

Once you add all that all up, $30 million doesn't seem as far fetched .....

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by flomo on Tuesday May 15, 2012 @05:36PM (#3979004)
Also, that figure is probably not entirely marketing as they also maintain a customer service presence.
Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by gcb on Tuesday May 15, 2012 @05:18PM (#3978916)
You never worked with advertising.

Advertising agency doesn't sell you a great campaign, idea or pretty pictures.

they sell you media. with a HUGE markup.

10mil media can cost way more than 30mil if bought from an agency creating the 'creatives' (in the case of car ads, a picture of the car, or a movie of it cruising on a road where the art director likes to take vacations)

30mil for 10mil of media, GM had a good deal.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by ThomPete on Tuesday May 15, 2012 @06:59PM (#3979394)
No that is what the media buyers do which may or may not be affiliated with an agency.

The agencies don't get the markup the media buying companies do. They are to the advertising industry what realtors are to the housing market.

Most of the houses have no idea what they are doing, which only works because their clients are even more clueless.

It will change within the next 5 years and the media buying houses will be mostly gone with a few exceptions.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by look_lookatme on Tuesday May 15, 2012 @07:49PM (#3979573)
Agreed.

I'm curious what your thoughts are from there? Who does the purchasing?

Don't tell me it's all going RTB or something like that; premium advertising is still how the publishers are going to make money and you really can't automate that.

You are going to need high touch sales presence, bespoke custom executions, etc.

I'm definitely not going to miss the buyers.

Re:GM Says Facebook Ads Don't Work, Pulls $10 Million Account by gcb on Wednesday May 16, 2012 @03:06AM (#3980849)
that's the point of view of a small agency.

And the big agency would go nowhere if it actually had to do the creative work.

and yes, when the client is clueless, there's lot of people in the way making money.