Interesting that Steam had no issue fulfilling that promise since they loose out on it as well. Also sounds like a bit shit thing to do after completing the entire game.
[1] https://twitter.com/CyberpunkGame/status/1340013516628103170
The game was so unbelievably broken I just wanted to see out the end and be done with it
That would undermine them as a platform and that would make them loose more than a revenue from one title.
Granted, they are the de-facto monopoly, but this specific policy is seldom criticised.
I can't link to it since it's an internal page. But I have a record of my purchase and refund from Steam support here, too https://i.imgur.com/TvIuFEi.png
It seems inconsistent to complain about needing outside knowledge to find something when the only reason you know about it is from outside knowledge. There can be joy in going in fully-blind and there can be joy in following a guide like a list of chores but the no-man's land in-between leads only to disappointment and spoilers.
(this is also why I don't watch movie trailers or read book blurbs)
So, I don't think it's bad because the content is hard to discover without outside knowledge, it's bad because it's both hard to discover and impossible to fix once you have progressed past that point. It's not like being able to just rewatch part of a film or re read a book chapter to get a reference. You basically have to reload an old save, go through a decision sequence, and then replay the entire last third of the game until you have access to a final playable level, and the way it's implemented feels like it was very much slapped in to take the place of a johnny-friendship-meter mechanic that appears mostly broken outside that one conversation.
it sucked then, too.