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Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by thenewwazoo on Wednesday September 14, 2022 @11:47AM (#32838832)
> I take responsibility for those decisions, as well as the difficult decision to do this layoff.

I had to stop reading. How can a human being be this tone deaf? You know what's difficult, you great insensitive oaf? Getting laid off.

Are you stepping down, Jeff?

No?

Then stop making it about you.

To anyone who ever has to do lay-offs: this is a masterclass in what not to write.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by iLoveOncall on Wednesday September 14, 2022 @12:18PM (#32839335)
> To anyone who ever has to do lay-offs: this is a masterclass in what not to write.

The stock being up 10% today would like to disagree with your statement.

There are no words that will make firing 11% of your workforce humane, so, yes, bullshit corporate newspeak is 100% appropriate.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by ProAm on Wednesday September 14, 2022 @12:06PM (#32839155)
> How can a human being be this tone deaf? You know what's difficult, you great insensitive oaf? Getting laid off.

Would you rather him say we 'are letting go our lowest performers'?

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by adam_arthur on Wednesday September 14, 2022 @12:41PM (#32839686)
Should just be honest about the mechanics and fundamentals of the situation.

"We were too optimistic in our projections and overhired, thus we need to cut headcount to meet our goals."

Anything else is just insulting to the intelligence of their employees

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by aprdm on Wednesday September 14, 2022 @12:21PM (#32839400)
It isn't true that it is the lowest performers.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by adamc on Wednesday September 14, 2022 @12:13PM (#32839268)
Yes. I would rather not sugarcoat reality.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by ergocoder on Wednesday September 14, 2022 @12:21PM (#32839391)
This will reduce the chance of the laidoff employees of finding new jobs...
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by cbozeman on Wednesday September 14, 2022 @12:20PM (#32839369)
Yes.

It matters why they're being let go. Here's where, "I take full responsibility for:" is acceptable.

"... dropping you because we automated your job away." <-- acceptable.

"... dropping you because, frankly, you're not very good at your job." <-- extremely acceptable. Hell, I was even told this when I was 16 years old and working at a shitty second-rate Lowe's clone called Sutherland's (and he's right, I wasn't good at my job, I didn't give a shit about stocking shelves - I was always helping people).

"... dropping you because I fucked up on judging the market and I gotta make sure the company stays attractive to investors." <-- not acceptable, also fuck you, also, you step down and appoint someone else. YOU fucked up. Not them. That's what "full responsibility" looks like.

Responsibility isn't, "Oh I made a booboo, here's 3 months pay and some other shit..."

Love him or hate him, Dr. Jordan Peterson is correct with some of his "rules of life", one of which is, "Tell the truth, or at least don't lie." When you say, "I'm taking full responsibility for this problem," that means you incur all negative consequences - and I do fucking mean - **ALL** negative consequences. Otherwise, just say, "These cuts are not ideal; unfortunately, they have to be made because I'm beholden to certain aspects of modern capitalism."

That's what people want to hear. They don't want to hear platitudes that don't even make them feel good, but assuage the other person's conscience. If your conscience is bothering you, it's because you know what you're doing isn't right. You may still have to do it, but don't fucking be a shitbag about it. Don't spout out some lines that "sound" good at a cursory glance. Tell the truth, or at least don't lie.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by peyton on Wednesday September 14, 2022 @12:53PM (#32839885)
This stuff just comes from templates. The templates optimize for people not freaking out. I wouldn’t read so much personal emotion into it.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by cbozeman on Wednesday September 14, 2022 @01:39PM (#32840558)
"I wouldn't read so much personal emotion into it."

Tell that to the son who wanted to go to baseball camp this year and can't now, or the daughter that wanted to have violin lessons and now Daddy or Mommy can't afford that.

Your actions have consequences. Not just for you, but for others. To reduce it down to a goddamned template is not only insulting, but frankly deserves an old-fashioned jaw jacking.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by hammock on Wednesday September 14, 2022 @12:41PM (#32839687)
Given what he did, what ought he have written instead?
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by whatshisface on Wednesday September 14, 2022 @01:05PM (#32840045)
He could have tried to direct the reader's sympathy towards the people getting laid off, rather than himself who is not going to suffer anything because of the decision he's making. If you are doing something nasty because of "just business," the minimum standard in corporate messaging you're expected to achieve is writing an announcement that is itself just business (and not a humanizing self-administered interview like you're getting an article in a magazine or something).

All of the big corporations that you do not want to work for did not invent corporatespeak because they are uncreative or unwilling to engage with human emotions, they invented it because that is the least infuriating way to communicate that they're shutting down a division for offshoring.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by vagab0nd on Wednesday September 14, 2022 @01:23PM (#32840313)
> I take responsibility for those decisions, as well as the difficult decision to do this layoff.

From a strategic point of view, this sentence has near-zero positive effect on the reader and apparent non-zero negative effect. So it should probably be left out.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by shane_b on Wednesday September 14, 2022 @12:52PM (#32839869)
there’s a zero percent chance people will be laid off and be happy. same with seeing people be laid off. there is no right thing to say
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by WalterBright on Wednesday September 14, 2022 @01:07PM (#32840079)
I know a handful of people who have been laid off. Each one was very angry about being laid off - it was unfair, the boss always had it in for me, etc.

The ones I talked to a year later would ruefully admit it was a net positive for them. They were forced to reevaluate their careers and make corrections. One, for example, said it gave him the kick in the pants to start his own business, which he'd always wanted to do. Another told me it gave him the motivation for getting clean from drugs (the reason he was laid off was showing up for work high).

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by whatshisface on Wednesday September 14, 2022 @01:14PM (#32840173)
Companies laying people off are not doing well, and it is a lot easier to do well in an environment that is doing well.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by WalterBright on Wednesday September 14, 2022 @01:46PM (#32840651)
Being laid off is a lot less traumatic to people than getting fired, so layoffs are done to periodically let low performers go in a way that preserves their dignity, and makes it easier for them to get another job.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by InCityDreams on Wednesday September 14, 2022 @12:22PM (#32839427)
>To anyone who ever has to do lay-offs: this is a masterclass in what not to write.

Incorrect. To anyone who ever has to do lay-offs: this is a masterclass in what to write.

Let's try and keep things honest, eh?

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by thenewwazoo on Wednesday September 14, 2022 @12:29PM (#32839540)
Instead of simply negating and accusing me of being dishonest, perhaps you could expand a bit and explain why you disagree with me.

From the site guidelines,

> Please don't post shallow dismissals, especially of other people's work. A good critical comment teaches us something.

Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by aliqot on Wednesday September 14, 2022 @12:28PM (#32839520)
It's not okay for race or class to take any part in any hiring/firing/layoff decision.
Re:A message from Twilio CEO Jeff Lawson: 11% workforce cut by ajg36 on Wednesday September 14, 2022 @12:56PM (#32839923)
What about casting a part for a Dungeons & Dragons movie?