I considered that keyboard to be designed to fail. I'm not interested in gambling that another component won't fail the same way. It's easier to use products that have not demonstrated such designed failures.
The good news however is that due to this garbage tier engineering I've discovered that desktop Linux is more stable for me than post-Catalina OSX - I'd have probably never found this out otherwise.
It's pretty clear what happened, and it's unfortunate but banal: someone went too far with making the key mechanism as thin as possible, and all plastic to make it easier to manufacture. Ends up the plastic wasn't strong enough for the little pins in the mechanism.
That's it. Just an ordinary design mistake. Embarrassing but no conspiracy.
FWIW they've resolved it. The keyboard on this M1 MBA is perfectly fine.
I see it as a symptom of the Jony Ive ideology, untethered from realty by Jobs, poisoning Apple in the early 2010s. iOS7 flat UI, overthin devices, keyboards.
Signs are pointing that Apple is recovering from this (new aTV remote).
https://finance.yahoo.com/quote/AAPL
I don't see any evidence that Apple's stock price was affected. Apple can ship any garbage (they shipped a keyboard they knew was defective for three years) and people will buy it because they're locked in to Apple's services, another reason they're pushing services so hard at the expense of the rest of the company.
Given that you know the keyboard has been fixed, is there a reason why you didn’t make it clear that you were talking about older machines and not current ones?
You make it sound like the current machines have the flawed keyboard, which is not true as far as I am aware.
Coming from lifelong Linux-land it's actually comical reflecting on how poor these things operate in day to day. The most prominent issue for me is how poorly they operate with my USB-type C dock I use for multi-monitor.
(Honestly I never even noticed that the apple touchpad was better than any other touchpad, but I understand that touchpad users will notice things I didn't.)
If a product fails within the first 10% of expected lifespan I'm no longer interested in that product. If it fails _AND_ the manufacturer refuses to take responsibility until months of bad press and class action lawsuits then I'd have to be insane to trust them with another device.
It's a different keyboard. Different mechanism, very different feel, larger key travel, much more comfortable.
I have a 2018 i7 MBP and a 2020 M1. The keyboards feel incredibly different. On top of that the 2020 M1 has a real Escape key which is a huge upgrade for anyone in unix land/developer land, etc..
The 2019+ keyboard has had no controversy or reputation for failing.
My 2018 one does feel like it's on it's last legs FWIW. It's a work machine.. just hoping to get a refresh before it dies.
I think people are a little too nostalgic when talking about Apple build quality. There's a 2011 MBP here that still works well. But recent releases... no better than the competition really.