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Re:Disney+ hit by technical glitches on launch day by JMTQp8lwXL on Tuesday November 12, 2019 @12:28PM (#21515959)
Netflix has ~160 million subscribers. So, they're saying they need to be a third of the size of Netflix to break even. Since "break even" isn't all that interesting to investors, for it to be profitably worthwhile, I'd imagine they need to essentially become as big as Netflix.

It seems unclear how feasible that may be. The only thing keeping me wanting to use Netflix is quality content, which has been in decline recently. Given all of the recognizable brands under the Disney name, maybe people will switch. At a technical level, I question their ability to pull off offering a service as large as Netflix with high availability. Netflix offers very competitive compensation to their engineering talent.

Re:Disney+ hit by technical glitches on launch day by mizzao on Tuesday November 12, 2019 @01:04PM (#21516383)
The main cost for Netflix is content, not engineering. They spend billions developing new shows. Disney has tons of existing material they can just monetize, so huge advantage there.
Re:Disney+ hit by technical glitches on launch day by endorphone on Tuesday November 12, 2019 @06:13PM (#21519287)
"Disney has tons of existing material they can just monetize"

To be clear, Disney is pulling the content from existing monetizations -- including Netflix -- to try to monetize it on their own platforms. This isn't free real estate. There is a very real cost.

And Netflix is going to put the money they aren't paying Disney to produce their own content and buy up other content.

Disney is playing a very risky gambit here.

Re:Disney+ hit by technical glitches on launch day by mcv on Wednesday November 13, 2019 @04:47AM (#21522476)
Good point. Disney is primarily a content creation company, not a technical infrastructure company. According to other subthreads in this discussion, they treat engineers as second-class employees, requiring insane work hours for little pay. If they actually want to compete with Netflix, they have to run Disney+ as a real tech company, not as something they do on the side.

Disney+ can be a fantastic success if Disney gets it right, because they do have lots of excellent content. But if they don't take the engineering side seriously, it's going to fail.

If Disney just wanted to focus on making good movies and TV shows, which clearly is what they're best at, dealing with Netflix would have been perfect for them. If they want to be a tech company instead, they really need to follow through and commit to that.

Re:Disney+ hit by technical glitches on launch day by freeflight on Tuesday November 12, 2019 @09:45PM (#21520759)
> Disney is playing a very risky gambit here.

Disney has way deeper pockets than Netflix, they can afford to play the long game, spending their revenue on gaining market shares.

Re:Disney+ hit by technical glitches on launch day by denormalfloat on Wednesday November 13, 2019 @03:16AM (#21522011)
Disney is in a tough spot since they also pay dividends. Companies typically don't ever reduce their dividends, which leaves Disney unable to spend that cash on their growth.
Re:Disney+ hit by technical glitches on launch day by paxys on Tuesday November 12, 2019 @06:11PM (#21519265)
Disney isn't going to be able to sustain the subscriber numbers they want just by offering their back catalog, regardless of how good it is. They need to constantly release new content to keep people hooked, and shows like The Mandalorian and all the MCU ones are going to be as expensive to produce as what Netflix spends.
Re:Disney+ hit by technical glitches on launch day by statguy on Tuesday November 12, 2019 @09:33PM (#21520698)
>> They need to constantly release new content to keep people hooked

They already do that.

Re:Disney+ hit by technical glitches on launch day by dhagz on Tuesday November 12, 2019 @03:58PM (#21518114)
And from the look of it, EVERYTHING is there. So far only a couple of things I haven't been able to find, which were either super-niche (an old Christmas sing-along video I watched as a kid), or Song of the South.
Re:Disney+ hit by technical glitches on launch day by scrumbledober on Tuesday November 12, 2019 @06:23PM (#21519360)
There are some things that should remain in the Disney vault...
Re:Disney+ hit by technical glitches on launch day by odkamkfn on Wednesday November 13, 2019 @02:34AM (#21521835)
Song of the South is a pretty good movie, and people should stop lying about it.
Re:Disney+ hit by technical glitches on launch day by chrisan on Tuesday November 12, 2019 @04:52PM (#21518571)
Almost everything, some films are still under contract and may be a while before D+ can in house them.

Solo and The Last Jedi are still under Netflix for now

Re:Disney+ hit by technical glitches on launch day by phd514 on Tuesday November 12, 2019 @12:59PM (#21516327)
On the engineering compensation factor, I interviewed with BAMTech (the successor to MLB [Major League Baseball] Advanced Media and the underlying video streaming platform for Disney) a few years ago. Their comp was considerably lower than Netflix. I got the impression they expected you to be willing to work for less because you were working on something related to MLB.
Re:Disney+ hit by technical glitches on launch day by JMTQp8lwXL on Tuesday November 12, 2019 @01:15PM (#21516489)
> willing to work for less because you were working on something related to MLB

This part I don't get. The intersection of people who love MLB but are the best talent you're looking for, may not be aligned. If you want great engineers, you shouldn't care whether or not they particularly like MLB. It's a weird hiring funnel. Not all projects demand the best talent, but if Disney Plus wants 60 million subscribers, they should be poaching Netflix, or at least hiring that level of talent.

Re:Disney+ hit by technical glitches on launch day by user5994461 on Tuesday November 12, 2019 @05:23PM (#21518847)
There's plenty of engineers available, especially outside of the valley where there aren't a thousand companies competing for the same pool of people.
Re:Disney+ hit by technical glitches on launch day by vonmoltke on Tuesday November 12, 2019 @09:04PM (#21520539)
Yeah, BAMTech is in NYC, where there are only 500 or so.
Re:Disney+ hit by technical glitches on launch day by gamblor956 on Tuesday November 12, 2019 @03:11PM (#21517632)
Importantly, they also worked a lot fewer hours than the Netflix engineers did and probably got to go home every night and weekend.

Netflix pays very well but also works its tech workers hard.

Re:Disney+ hit by technical glitches on launch day by decafninja on Tuesday November 12, 2019 @04:54PM (#21518584)
I'm sure this depends on the team, but I've actually heard from someone who works there that Netflix views working overtime consistently as a red flag? As in, everyone is supposed to be a superstar engineer, and not being able to finish your work in 9-5 makes you look bad?
Re:Disney+ hit by technical glitches on launch day by peferron on Wednesday November 13, 2019 @10:31AM (#21525208)
I can't speak for everyone at Netflix, and as you mention it may depend on the team, but in my team I don't think anyone cares. Why should it matter how many hours someone works a week, as long as they do a good job overall?
Re:Disney+ hit by technical glitches on launch day by legohead on Wednesday November 13, 2019 @03:05AM (#21521963)
> I got the impression they expected you to be willing to work for less because you were working on something related to MLB.

this is how Blizzard pays as well. their engineering compensation is just sad. but hey, it's Blizzard!

Re:Disney+ hit by technical glitches on launch day by crooked-v on Tuesday November 12, 2019 @12:37PM (#21516064)
A key thing drawing me from Netflix to Disney+ is that the latter is willing to actually just give me lists A-Z of all available shows and movies. I'm sure there have to be others who feel the same way.
Re:Disney+ hit by technical glitches on launch day by fluidcruft on Tuesday November 12, 2019 @12:48PM (#21516177)
Yeah, what is it with Netflix and making it impossible to find something to watch anymore? It's like you open it up and not only do all the lists change and it's not easy to find things, but they also run around changing the cover images of the series you've been watching so you don't even recognize it at first and you're hunting around to find it again.
Re:Disney+ hit by technical glitches on launch day by lotsofpulp on Tuesday November 12, 2019 @12:52PM (#21516220)
They are clearly engaging in user hostile behavior hoping that the number of users who cancel due to being inconvenienced is less than the number who are retained/gained by being fooled into thinking there is more than there is.
Re:Disney+ hit by technical glitches on launch day by cududa on Wednesday November 13, 2019 @12:53AM (#21521464)
I mean I think it’s more over engineering idiocy. I was staying with my cousin for a week and Was amazed at the content Netflix recommends/ surfaces him versus me. So much cool stuff that he had, versus the relative genre stuff I get in my own account
Re:Disney+ hit by technical glitches on launch day by takeda on Wednesday November 13, 2019 @02:09AM (#21521752)
Do you know whose account is older, yours or your friend's? I'm wondering if their algorithm thinks it knows you well and thinks you won't like these shows and maybe your friend's account is newer so it tries to experiment more?
Re:Disney+ hit by technical glitches on launch day by lotsofpulp on Wednesday November 13, 2019 @05:31AM (#21522660)
Originally, on AppleTV, when I opened the app, the first thing I’d click would let me resume watching what I was watching previously. Then, one day, it changed so they I had to scroll up or down to find the row of “continue watching”, and it wasn’t even one row up or down, I had to make an effort to look for it.

I would assume this was due them wanting me to see what else they had, or maybe feel like having to scroll would make it seem like they had a lot. Or maybe it was incompetence. Either way, I saw no reason for them to inconvenience me, so I canceled Netflix.

Re:Disney+ hit by technical glitches on launch day by gknoy on Wednesday November 13, 2019 @03:40AM (#21522111)
Our smart TV lets us swap between our five (!) profiles. Each has different trackings and recommendations (other than Star Trek TNG, which apparently three of us have watched ;)) You might consider making a new profile ("cududa2" or something) and see if that has more diverse recommendations. Try adding / watching some of the ones that are novel compared to your other list, and see if that helps.

I agree, though, I'd really like to have a _full listing_ of shows.

Re:Disney+ hit by technical glitches on launch day by bduerst on Tuesday November 12, 2019 @01:10PM (#21516451)
The Netflix UX is a balancing act between finding things that you know you want to watch and "discovering" new content to watch.

Netflix faces the same challenge that Facebook does with the news feed in that they're trying to combine two functions into the one interface that the users are familiar with.

Re:Disney+ hit by technical glitches on launch day by 8ytecoder on Tuesday November 12, 2019 @06:34PM (#21519433)
I don't know when product managers are going to realize that one size doesn't fit all. Different people use Netflix differently and usually even the same people use it differently at different times. There should be an option to switch between these modes.

Netflix, for example, could easily have multiple modes. A discover based on my past preferences/popularity mode and a categorical listing mode. The problem is them blending these two together and then prioritizing their content arbitrarily over other better recommendations.

Re:Disney+ hit by technical glitches on launch day by tedsanders on Tuesday November 12, 2019 @09:06PM (#21520552)
They do have these modes, though, right?

The home page is for discovery based on your past preferences/popularity. And there are TV and movie pages in which you can display shows by genre or even A-Z.

Disclosure: I work at Netflix and would like to make it better for everyone who uses it.

Re:Disney+ hit by technical glitches on launch day by gknoy on Wednesday November 13, 2019 @03:52AM (#21522192)
How do we access these other modes? I've never noticed it on either the Windows app, nor my Android device -- despite spending several minutes looking for it right now, after reading your comment that they exist.

When I go to Hamburger -> Anime, or Hamburger -> TV shows, it has the same style of semi-logical groupings of categories as I see normally: Crime shows, action shows, classic shows, suggestions for me, etc -- but there seems to be no affordances to affect ordering, nor menu items that would reflect that. The settings menu is useless, as it consists only of links to the account details, privacy statement, and terms of use.

I really hope that the answer isn't "Log into our website instead of using our native app!", though perhaps the feature warrants such an experiment.

In the Android mobile app, which has recently seen some excellent improvements, I'm unable to find an alphabetical listing as well. One can select genres, and TV shows vs movies, but there are no affordances for sorting, only a wall of categories to scroll through.

Re:Disney+ hit by technical glitches on launch day by durden0 on Tuesday November 12, 2019 @11:47PM (#21521245)
Huh, you are correct, never realized that was possible. You have to dig a little to get to it (change view format and then select from sorting options) but it's there.
Re:Disney+ hit by technical glitches on launch day by takeda on Wednesday November 13, 2019 @02:13AM (#21521765)
I think you guys need to make it a bit more obvious that other options are available besides the home view.
Re:Disney+ hit by technical glitches on launch day by dwoozle on Tuesday November 12, 2019 @12:58PM (#21516304)
Netflix is trying to draw your attention away from the fact that they are constantly losing licensed content by conditioning you to expect a random assortment on each open. Because Disney owns its content they want to condition you to trust that the content you want is always there whenever you want to watch it. The UXs match the business models.
Re:Disney+ hit by technical glitches on launch day by papln on Tuesday November 12, 2019 @05:16PM (#21518784)
Specifically, they are trying to (a) spam you with Netflix options to find some Netflix content that you will get hooked on so you stop looking for non-Netflix content, and (b) give you the appearance of inifinite available content by making the content you haven't watched look different every time you see the cover image. The mistake is in breaking the illusion by also rotating the cover look of content you've already watched.
Re:Disney+ hit by technical glitches on launch day by logfromblammo on Tuesday November 12, 2019 @12:53PM (#21516237)
As well as the annoyance of snippet videos auto-playing as you're trying to browse titles, without an explicit user action for "show me a snippet of this".
Re:Disney+ hit by technical glitches on launch day by crooked-v on Tuesday November 12, 2019 @01:29PM (#21516637)
Note that Disney+ does this as well by default, though there's a setting to turn it off.
Re:Disney+ hit by technical glitches on launch day by jumbopapa on Tuesday November 12, 2019 @01:35PM (#21516699)
Check out Reelgood [1]. It aggregates all of the streaming services and allows you to filter on genre, IMDB, and Rotten Tomatoes. I don't have to waste time looking through a bunch of junk to find something worth watching anymore.

[1] - https://reelgood.com/

Re:Disney+ hit by technical glitches on launch day by JBlue42 on Sunday November 17, 2019 @05:16PM (#21560377)
That looks interesting. I've been using instantwatcher for a while. It does Netflix well. The Amazon side is frightening in the amount of 'content' they host and I guess the API for Amazon Prime doesn't break things into usable subcategories as well as Netflix.
Re:Disney+ hit by technical glitches on launch day by tedsanders on Tuesday November 12, 2019 @12:50PM (#21516205)
Netflix has had A-Z sort for years. On web, click on TV Shows / Movies, then click on the four box icon, and then change it from 'suggestions for you' to 'A-Z' or 'Z-A'.
Re:Disney+ hit by technical glitches on launch day by papln on Tuesday November 12, 2019 @05:18PM (#21518802)
1. Not on iPad or Android. Yes on desktop Web

2. That's well hidden! Thanks for the tip!

Re:Disney+ hit by technical glitches on launch day by odysseus on Wednesday November 13, 2019 @04:53PM (#21530017)
When I scroll, it won’t show me anything past the letter K. It’s also displays a grid of boxes with artwork instead of a simple easy-to-scan text list.

From third party sites that index Netflix content, looks like they have a little under 3000 movies, most of which I’ve never heard of.

Versus Disney+, which seems to have over 600 movies with quite a few big titles.

Re:Disney+ hit by technical glitches on launch day by shantly on Tuesday November 12, 2019 @01:04PM (#21516394)
You know you're screwing up UX when just pulling an 8 or 9 year old copy out of the repo, making it pass tests, then deploying, would result in an immediate, massive improvement.

Though as other commenters note, making the interface nicer for the user is, apparently, contrary to their interests, or they'd stop doing the exact opposite so much.

Re:Disney+ hit by technical glitches on launch day by shyn3 on Tuesday November 12, 2019 @12:42PM (#21516122)
This is a good video on the technical advantages at Netflix, just from the way their platform is built [1].

[1] https://www.youtube.com/watch?v=HmM4V33ReCw

Re:Disney+ hit by technical glitches on launch day by empath75 on Tuesday November 12, 2019 @02:45PM (#21517381)
people who have kids are going to get disney, no matter what.
Re:Disney+ hit by technical glitches on launch day by papln on Tuesday November 12, 2019 @05:20PM (#21518822)
This is a myth that needs to die, for the sake of frugality and for the sake of open culture that Disney is trying to hostile takeover via copyright abuse.
Re:Disney+ hit by technical glitches on launch day by SmellyGeekBoy on Wednesday November 13, 2019 @09:54AM (#21524755)
FWIW, my sister's kids (3 and 2) aren't the least bit interested in Disney.
Re:Disney+ hit by technical glitches on launch day by standardUser on Tuesday November 12, 2019 @06:15PM (#21519305)
Most kids I know watch YouTube primarily, followed by Netflix. Kids freaking love YouTube.
Re:Disney+ hit by technical glitches on launch day by mcv on Wednesday November 13, 2019 @04:51AM (#21522489)
They do. Kids-wise, we'd be fine without Disney+ and Netflix. My youngest is a big fan of Thomas the Tank Engine, but even on Youtube, he doesn't want to see the actual Thomas shows, but videos of people playing with Thomas toys. No idea why this is such a popular thing, but my oldest watched people play Mario at that age. And now he watches people play Minecraft.

I don't get it. Go play these things yourself, but apparently kids love to watch others play, and there's tons and tons of that on Youtube.

Re:Disney+ hit by technical glitches on launch day by Porthos9K on Tuesday November 12, 2019 @06:10PM (#21519258)
Parents who actually love their children will avoid Disney like the plague.
Re:Disney+ hit by technical glitches on launch day by rospaya on Wednesday November 13, 2019 @03:54AM (#21522207)
A third of those subscribers are in the US, the rest is worldwide, and it took Netflix years to get the content rights for other countries.