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Re:15-Inch MacBook Pro Battery Recall Program by mindgam3 on Thursday June 20, 2019 @01:42PM (#20235264)
> Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.

Cool!

> Service may take 1-2 weeks.

Wait, what?

Re:15-Inch MacBook Pro Battery Recall Program by stickydink on Thursday June 20, 2019 @02:07PM (#20235522)
Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using it". Losing our machines for a couple weeks would be pretty impactful...
Re:15-Inch MacBook Pro Battery Recall Program by nickdandakis on Thursday June 20, 2019 @02:28PM (#20235762)
I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy.

I never went through with buying a new one and returning it, but it's something to look into or ask about!

(After some quick Googling, it looks like it's a 14-day return policy, not 30..)

Re:15-Inch MacBook Pro Battery Recall Program by RealWorldPolice on Sunday June 23, 2019 @01:47AM (#20253502)
>I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement.

Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?)

The only reason I ask is because I thought that was "return fraud."

Re:15-Inch MacBook Pro Battery Recall Program by nickdandakis on Tuesday June 25, 2019 @05:45PM (#20279323)
An actual Apple employee.
Re:15-Inch MacBook Pro Battery Recall Program by LeifCarrotson on Thursday June 20, 2019 @02:40PM (#20235899)
Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced.

Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.

Re:15-Inch MacBook Pro Battery Recall Program by tomxor on Thursday June 20, 2019 @09:55PM (#20239214)
You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P
Re:15-Inch MacBook Pro Battery Recall Program by swendoog on Thursday June 20, 2019 @03:12PM (#20236226)
Unfortunately some work (Mac, and iOS development) requires a Mac OS device.
Re:15-Inch MacBook Pro Battery Recall Program by otakucode on Thursday June 20, 2019 @06:11PM (#20237907)
And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).
Re:15-Inch MacBook Pro Battery Recall Program by megablast on Thursday June 20, 2019 @07:30PM (#20238495)
And where would you run xcode? The IDE you use to develop.
Re:15-Inch MacBook Pro Battery Recall Program by bgentry on Thursday June 20, 2019 @02:46PM (#20235954)
You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time.

For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.

Re:15-Inch MacBook Pro Battery Recall Program by reaperducer on Thursday June 20, 2019 @02:33PM (#20235813)
Half our company are still using these

It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.

Re:15-Inch MacBook Pro Battery Recall Program by sigjuice on Thursday June 20, 2019 @02:11PM (#20235576)
I would be very reluctant to give up my computer for 1-2 weeks. If they are so concerned about safety, they should either fix it when I bring it to the store or give me a replacement.
Re:15-Inch MacBook Pro Battery Recall Program by clay_the_ripper on Thursday June 20, 2019 @02:25PM (#20235732)
If you live in the US, Apple has a no questions asked 14 day return policy. When my computer goes in for service I just buy one, restore my machine from time machine onto it, and then return it.

Works great.

Re:15-Inch MacBook Pro Battery Recall Program by fitzroy on Thursday June 20, 2019 @09:11PM (#20239018)
My girlfriend took her 12-inch MacBook in for its 2nd(!) keyboard replacement. When she asked about a loaner, the employee actually recommended buying and returning a new one. She got the new retina Air for a nice 5 day test drive — and now we're both pretty sold on it.
Re:15-Inch MacBook Pro Battery Recall Program by mamon on Thursday June 20, 2019 @05:34PM (#20237610)
In EU you have similar policy, but it is mandated by law, for all the things that you buy online. I know of people who bought new 55 inch TV only to watch soccer World Cup, and then returned it.
Re:15-Inch MacBook Pro Battery Recall Program by ceejayoz on Thursday June 20, 2019 @02:26PM (#20235744)
This is the sort of abusive bad behavior that kills things like LL Bean's once-awesome return policy.
Re:15-Inch MacBook Pro Battery Recall Program by ben1040 on Thursday June 20, 2019 @02:41PM (#20235909)
Re:15-Inch MacBook Pro Battery Recall Program by ceejayoz on Thursday June 20, 2019 @02:44PM (#20235939)
With tens of thousands of retail workers involved, that's hardly surprising that some would suggest the technique.

That doesn't change the fact that these sorts of abuses of a return policy cost everyone else money, and risk getting the policy shortened/restricted for all.

Re:15-Inch MacBook Pro Battery Recall Program by clay_the_ripper on Thursday June 20, 2019 @07:41PM (#20238568)
I don’t think Apple cares about this. I tell them exactly what I’m going to do when I do it, and they don’t care.

Fact is, it’s the only option. I cannot possibly not have a computer for 2 weeks as a run a business. So I don’t see any possible alternative.

Re:15-Inch MacBook Pro Battery Recall Program by ceejayoz on Friday June 21, 2019 @07:44AM (#20241595)
There is an option. Apple offers a business program called “Joint Venture” that includes loaners. Sounds like exactly what you need.
Re:15-Inch MacBook Pro Battery Recall Program by bdcravens on Thursday June 20, 2019 @02:57PM (#20236079)
Or force Apple to do the right thing, which is maintain a fleet of refurbed machines for loaners.
Re:15-Inch MacBook Pro Battery Recall Program by alistairSH on Thursday June 20, 2019 @03:15PM (#20236266)
Agreed, if your MacBook is critical to your job, shouldn't you have Apple Care or some sort of insurance policy to ensure you get a timely replacement? Relying on Apple's goodwill seems like risky business.
Re:15-Inch MacBook Pro Battery Recall Program by selectodude on Thursday June 20, 2019 @04:22PM (#20236941)
I have AppleCare+ and my keyboard replacement required the store to send it in. Makes no difference.
Re:15-Inch MacBook Pro Battery Recall Program by ceejayoz on Thursday June 20, 2019 @04:24PM (#20236963)
Being in their "Joint Venture" business program does, though.

https://www.apple.com/retail/business/jointventure/terms.htm...

> Equipment Loaner Service. If the issue with your Mac Computer requires us to keep it for more than twenty‑four (24) hours, you will be provided the option of borrowing a similar Apple product from our pool of loaner products ("Loaner") based on availability at your local Apple Retail Store. Apple is not obliged to provide a Loaner that is the same as, or of equivalent or better functionality or appearance to your Mac Computer; nor does Apple make any representation that a specific software program is or will be installed on your Loaner. Please see below for additional terms and conditions relating to this Equipment Loaner Service.

Re:15-Inch MacBook Pro Battery Recall Program by FireBeyond on Thursday June 20, 2019 @09:15PM (#20239043)
Wow. Discoverability of that program is low.

Search "loaner" on apple.com - hundreds of results relating to iPhone financing, and Clean Supplier Standards Codes. No mention of this program.

Search "Joint Venture" if you're lucky enough to know the name - results on the use of Conflict Minerals, and Sustainability Reports. No mention of this program.

Re:15-Inch MacBook Pro Battery Recall Program by sneak on Thursday June 20, 2019 @06:59PM (#20238265)
Joint Venture is $500/year, IIRC.
Re:15-Inch MacBook Pro Battery Recall Program by alistairSH on Thursday June 20, 2019 @08:46PM (#20238906)
Sure beats an idle software developer.
Re:15-Inch MacBook Pro Battery Recall Program by sneak on Friday June 21, 2019 @01:22PM (#20244542)
I agree; I have it and I don’t even write software full time (and have 2 other laptops). Its main advantage to me is that it lets me cut the line for getting service appointments in-store.
Re:15-Inch MacBook Pro Battery Recall Program by RealWorldPolice on Sunday June 23, 2019 @01:50AM (#20253508)
How did you even find out about its existence to begin with?
Re:15-Inch MacBook Pro Battery Recall Program by _ph_ on Thursday June 20, 2019 @06:17PM (#20237959)
If the Macbook was bought in 2015 or early 2016, Apple Care no longer applies.
Re:15-Inch MacBook Pro Battery Recall Program by alistairSH on Friday June 21, 2019 @09:18AM (#20242234)
How often do you replace laptops? We're on a 3-year schedule across the organization, PC or Mac. All leased or covered by some sort of business-class warranty/service plan. It can be slightly annoying, as IT doesn't do any in-house repairs any more, but it mostly works. I thought a 3-year replacement schedule was fairly standard.
Re:15-Inch MacBook Pro Battery Recall Program by _ph_ on Friday June 21, 2019 @01:14PM (#20244457)
Unfortunately not. There are also 4-5 year renewal cycles. In any case, for the affected machines, there is no Apple Care aware any more as it is limited to 3 years after purchase.

This is an even greater problem with iPads, Apple Care only lasts for 2 years after the purchase, so any significant repair after that usually means a total loss.

Re:15-Inch MacBook Pro Battery Recall Program by RealWorldPolice on Sunday June 23, 2019 @03:48AM (#20253832)
FYI, purchasing with a credit csrd likely extends that by another full year, if not two years. Check your card benefits.
Re:15-Inch MacBook Pro Battery Recall Program by tomp on Thursday June 20, 2019 @05:03PM (#20237360)
It wouldn’t be needed if Apple behaved well in the first place and made non-shitty batteries.
Re:15-Inch MacBook Pro Battery Recall Program by bdcravens on Thursday June 20, 2019 @02:56PM (#20236063)
So you tie up $2000+ during that time.
Re:15-Inch MacBook Pro Battery Recall Program by apple4ever on Friday June 21, 2019 @12:19AM (#20239849)
Great point. I don't have $2500 to just tie up for that time.

It's stupid. Just fix it in store.

Re:15-Inch MacBook Pro Battery Recall Program by brokenmachine on Monday June 24, 2019 @01:22AM (#20260749)
Have you seen the procedure necessary to do a battery replacement on one of these stupidly-designed things?

I'm ecstatic to see what hopefully amounts to a financial penalty for Apple horrible policy of making these unserviceable things.

Re:15-Inch MacBook Pro Battery Recall Program by gghddrttr3 on Thursday June 20, 2019 @03:03PM (#20236136)
I guessing OP is using a credit card, so no money is tied up.
Re:15-Inch MacBook Pro Battery Recall Program by ASalazarMX on Thursday June 20, 2019 @06:39PM (#20238101)
Only for the fortunate souls whose billing cycle is in the other half of the month.
Re:15-Inch MacBook Pro Battery Recall Program by ElFitz on Friday June 21, 2019 @05:16AM (#20241033)
And those who live in places where credit cards are a common thing.

Here, most people have so-called credit cards with no actual credit lines tied to them

And no, they aren't debit cards. Those are yet another's thing over here, apparently.

Nothing to do with the original subject, but does anyone else feel like opacity is the core of retail banking's business model?

Re:15-Inch MacBook Pro Battery Recall Program by 0xffff2 on Friday June 21, 2019 @01:23PM (#20244556)
These cards exist in the US as well. They're called "charge cards" here. The classic American Express card is one example. Now that I think about it, I'm not sure that anyone else still issues them.
Re:15-Inch MacBook Pro Battery Recall Program by Dylan16807 on Friday June 21, 2019 @03:20PM (#20245550)
You can pick what part of the month you bring the laptop in, it doesn't have to be tomorrow.
Re:15-Inch MacBook Pro Battery Recall Program by rubicon33 on Thursday June 20, 2019 @06:53PM (#20238214)
I wonder how Apple staff takes this:

"Hi, I'd like to return this Macbook I purchased. Also, I'd like to pick up my laptop which you guys were working on"

Re:15-Inch MacBook Pro Battery Recall Program by megablast on Thursday June 20, 2019 @07:30PM (#20238500)
They have no problem. They don't even ask why you are returning it.
Re:15-Inch MacBook Pro Battery Recall Program by mciancia on Thursday June 20, 2019 @02:06PM (#20235519)
Lack of NBD service from Apple really sucks
Re:15-Inch MacBook Pro Battery Recall Program by olliej on Thursday June 20, 2019 @02:29PM (#20235776)
presumably mail turn around? I'm sure it's also padded to give the appearance of speed (e.g they said it would take 1-2 weeks but it only took a few days! Apple is a amazing and I want their babies! ;) )
Re:15-Inch MacBook Pro Battery Recall Program by skyyler on Thursday June 20, 2019 @02:06PM (#20235518)
I imagine they're shipping them to a central location for repair.