15-Inch MacBook Pro Battery Recall Program

Re:15-Inch MacBook Pro Battery Recall Program by stickydink on Thursday June 20, 2019 @02:07PM (#20235522)

Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using it". Losing our machines for a couple weeks would be pretty impactful...

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Re:15-Inch MacBook Pro Battery Recall Program by nickdandakis on Thursday June 20, 2019 @02:28PM (#20235762)

I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy.

I never went through with buying a new one and returning it, but it's something to look into or ask about!

(After some quick Googling, it looks like it's a 14-day return policy, not 30..)

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Re:15-Inch MacBook Pro Battery Recall Program by RealWorldPolice on Sunday June 23, 2019 @01:47AM (#20253502)

>I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement.

Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?)

The only reason I ask is because I thought that was "return fraud."

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Re:15-Inch MacBook Pro Battery Recall Program by nickdandakis on Tuesday June 25, 2019 @05:45PM (#20279323)

An actual Apple employee.

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Re:15-Inch MacBook Pro Battery Recall Program by LeifCarrotson on Thursday June 20, 2019 @02:40PM (#20235899)

Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced.

Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.

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Re:15-Inch MacBook Pro Battery Recall Program by tomxor on Thursday June 20, 2019 @09:55PM (#20239214)

You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P

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Re:15-Inch MacBook Pro Battery Recall Program by swendoog on Thursday June 20, 2019 @03:12PM (#20236226)

Unfortunately some work (Mac, and iOS development) requires a Mac OS device.

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Re:15-Inch MacBook Pro Battery Recall Program by otakucode on Thursday June 20, 2019 @06:11PM (#20237907)

And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).

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Re:15-Inch MacBook Pro Battery Recall Program by megablast on Thursday June 20, 2019 @07:30PM (#20238495)

And where would you run xcode? The IDE you use to develop.

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Re:15-Inch MacBook Pro Battery Recall Program by bgentry on Thursday June 20, 2019 @02:46PM (#20235954)

You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time.

For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.

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Re:15-Inch MacBook Pro Battery Recall Program by reaperducer on Thursday June 20, 2019 @02:33PM (#20235813)

Half our company are still using these

It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.

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