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Re:Keyboard Service Program for MacBook and MacBook Pro by vl on Friday June 22, 2018 @06:25PM (#17377995)
Next in line: microscratches on the iPhone X screen.
Re:Keyboard Service Program for MacBook and MacBook Pro by _fzslm on Friday June 22, 2018 @06:29PM (#17378024)
Is the iPhone X actually more prone to scratching than other Gorilla Glass 5 phones? I've had the X for about four months, and while the screen is pretty scratched up (I refuse to use a screen protector) it doesn't look much worse than my older phones looked.
Re:Keyboard Service Program for MacBook and MacBook Pro by thinkythought on Friday June 22, 2018 @06:36PM (#17378074)
Anecdotal of course, but i've owned almost every iphone that's launched(skipped the 7 and the 3gs) and i haven't ever scratched my screen, no protectors. Exact same treatment: always a case with a lip, since the 4

My X has a couple HUGE scratches and a ton of tiny ones. I've examined friends phones and it's the same deal. My roommate still has my old 6S, not a single scratch on it and it's almost a launch day device. So nearly 3 years of service now.

It's definitely a variation from the glass they've used in the past. Even my iphone 1 didn't have any scratches...

Re:Keyboard Service Program for MacBook and MacBook Pro by eridius on Friday June 22, 2018 @08:01PM (#17378557)
Anecdotal of course, but I've owned every phone that's launched (well, one phone per generation of course), never with any screen protectors, and I've gotten nothing more than a few minor scratches in the past.

The screen on my X, which I use heavily and every single day since launch, is virtually pristine. Inspecting it right now I can find 2 micro-scratches (both on the edge), and that's it. If anything, this screen has held up better than previous ones.

Re:Keyboard Service Program for MacBook and MacBook Pro by kobayashi on Friday June 22, 2018 @06:50PM (#17378178)
I'm in the exact same boat. Better treatment than I've given to an iPhone 6s and iPhone 5, and despite neither of those phones ever having had any visible scratches, my iPhone X is COVERED in microscratches. And to be clear, always used a case with a lip, always placed in pocket without any other items.
Re:Keyboard Service Program for MacBook and MacBook Pro by jzl on Saturday June 23, 2018 @12:38AM (#17379568)
Is it possible that the X is also seeing fewer cracked screens? I imagine there's a correlation between hardness of the glass and tendency to crack.
Re:Keyboard Service Program for MacBook and MacBook Pro by snuxoll on Saturday June 23, 2018 @11:55AM (#17381808)
There's always been a balancing act with Gorilla Glass, there's been at least one version (I think it was Gorilla Glass 2 or 3) of the product that had noticeably less scratch resistance than it's predecessor while providing better durability against cracking - wouldn't surprise me if we see a repeat with Gorilla Glass 5.
Re:Keyboard Service Program for MacBook and MacBook Pro by Gigablah on Saturday June 23, 2018 @02:13AM (#17379812)
Adding another data point here -- my iPhone X screen is full of small scratches. It's really noticeable.
Re:Keyboard Service Program for MacBook and MacBook Pro by cptskippy on Friday June 22, 2018 @07:58PM (#17378547)
Are they deep or possibly just coating on the glass?
Re:Keyboard Service Program for MacBook and MacBook Pro by thinkythought on Thursday June 28, 2018 @02:45PM (#17419424)
Definitely in the glass, and several are very deep.

Because of where i live and when the phone launched, it literally hasn't even been around sand yet because the weathers been awful

Re:Keyboard Service Program for MacBook and MacBook Pro by drifkin on Friday June 22, 2018 @07:12PM (#17378300)
I believe the iPhone 1 didn't have an oleophobic coating, which I think is what normally gets scratched. IIRC it was just plain glass, which is a lot harder to scratch.
Re:Keyboard Service Program for MacBook and MacBook Pro by randomsearch on Friday June 22, 2018 @08:10PM (#17378590)
Much much worse in my experience: iPhone X scratches easily.

That said I would add that I deliberated a lot over whether the X was worth it, and looking back now over the best part of a year I can say a resounding “yes”. I was really worried that iteration one of a new product was going to suck, but the only fault I’ve noticed is the glass scratching easily. Apart from that, I feel that Apple really nailed the iPhone X, one of their all-time best designs.

Re:Keyboard Service Program for MacBook and MacBook Pro by brazzledazzle on Friday June 22, 2018 @09:21PM (#17378871)
I really wish I could say the same. The face recognition almost always works but fails when I need or want it the most. I don’t mind if it fails in an elevator but while I’m half awake in bed it’s incredibly annoying. Anecdotal but I wish I had the fingerprint reader again.
Re:Keyboard Service Program for MacBook and MacBook Pro by kalleboo on Saturday June 23, 2018 @12:08AM (#17379489)
Funny enough it's the opposite for me. TouchID would always fail at the most inopportune times - when I'm sweaty or it's humid and I just want to unlock this damn thing. FaceID fails when it doesn't really matter, I'm in bed and just checking morning email or something. Also the solution for FaceID not working is usually simple - just lift your head. When TouchID wouldn't work it was a lost cause and I'd have to resort to entering my long-ass password.
Re:Keyboard Service Program for MacBook and MacBook Pro by snuxoll on Saturday June 23, 2018 @12:01PM (#17381838)
I had less issues with TouchID on my iPhone 6 than I've had on my iPhone 7 for whatever reason. My hands get pretty oily for whatever reason, the sensor on the iPhone 7 is a lot more picky and I regularly find myself either needing to wipe the home button and my hands down or just sucking it up and entering my passcode.

I'd really like to use a longer passphrase to protect my phone, especially now that iOS 12 has the USB locking feature to protect against threads like greykey - but it's a huge pain in the ass to enter a sufficiently long or complex password or passphrase on a touchscreen keyboard so I haven't bothered due to the aforementioned TouchID issues. I'm actually kind of looking forward to upgrading this year and giving FaceID a go, it's annoying that I have to trade the option of using TouchID for it but all the anecdotal evidence I've found presents a more consistent experience.

Re:Keyboard Service Program for MacBook and MacBook Pro by Gigablah on Saturday June 23, 2018 @02:20AM (#17379841)
The ideal solution for me would be to have both FaceID and TouchID -- but at the back of the phone, like the Pixel.

FaceID works great when I'm at my work desk and have the phone on a charging stand. I can just glance at the phone and it unlocks to show my notifications.

Otherwise, I just want to be able to pick up the phone (from the bedside, from my pocket, etc) and have it already unlocked by the time I look at the screen.

Re:Keyboard Service Program for MacBook and MacBook Pro by brazzledazzle on Saturday June 23, 2018 @09:39AM (#17381213)
I wash my hands a lot so I don’t think I really had that issue very much. I tried not to touch my phone when I was sweaty without using a towel first. And I have the good fortune to not have a lot of humidity. So maybe I had an idealized experience for touchid and you have an idealized face for faceid. Ha.

I do lift my head but maybe it’s something else I’m doing. I’ll try different angles or maybe open my eyes wider. I just feel like this kind of experimentation kind of flies in the face of the Apple experience that I thought I was paying for.

Re:Keyboard Service Program for MacBook and MacBook Pro by randomsearch on Monday June 25, 2018 @08:14AM (#17391692)
As with sibling - Touch ID was useless to me for some reason, it hardly ever worked, but face recognition is almost perfect (except when wearing sunglasses).
Re:Keyboard Service Program for MacBook and MacBook Pro by coatmatter on Saturday June 23, 2018 @05:41AM (#17380398)
If you had bought a Pixel 2 or Pixel 2 XL instead, do you think you would have struggled? How much is sunk cost fallacy at play here?
Re:Keyboard Service Program for MacBook and MacBook Pro by randomsearch on Monday June 25, 2018 @08:13AM (#17391687)
I can't objectively answer, but I have played with previous Google Android devices and I generally think Google's design is awful, and the products feel cheap. The Pixel as a device looks a lot better, but I think Google's design is so universally terrible that I would never switch to them.

More generally, I would rather pay extra for a product that isn't based on advertising.

Re:Keyboard Service Program for MacBook and MacBook Pro by Klover on Saturday June 23, 2018 @09:34AM (#17381197)
I am not the person you asked, but I might be able to give some input. My “credentials”: I have owned many many phones because of my job, and currently still use 3 smartphones on a daily basis: two Android phones and one iPhone. Cost is not at play in my case, so there is also no sunk cost.

I wrote up something, but I feel that it is both below the standards of HN, and not something I would want to publicly attach my personal name to. I’d be happy to send it to you if you’d like.

Re:Keyboard Service Program for MacBook and MacBook Pro by tomduncalf on Saturday June 23, 2018 @09:45AM (#17381240)
Yep definitely something up with the screen on the X, mine is covered in small scratches. Not noticeable except in sunlight so not too bothered, but it is a bit annoying. Other than that I agree it’s a brilliant device. Will probably get the screen replaced under Applecare at some point (maybe wait until I inevitably drop and break it one day, lol)
Re:Keyboard Service Program for MacBook and MacBook Pro by moonman272 on Friday June 22, 2018 @07:02PM (#17378241)
It’s not the glass material, it’s one of the coatings, probably the oleophobic one, that is showing micro scratches, and it’s a lot worse and the launchday devices
Re:Keyboard Service Program for MacBook and MacBook Pro by tgb on Friday June 22, 2018 @09:37PM (#17378929)
This seems very surprising to me. I'm running a ~$200 Moto G4 for a year and a half now and it has no visible scratches. I don't use either a case or a screen protector and I never have for any of my phones. In fact it looks basically exactly the same as the day I bought it. Sounds like a glass screen just is not worth it for me, no matter the number of apes.
Re:Keyboard Service Program for MacBook and MacBook Pro by drdaeman on Saturday June 23, 2018 @09:11AM (#17381109)
Just took a good look over 2-and-something-years-old ZenFone 2. I've only noticed some very light scratches upon a careful inspection, only when looking at the display surface at angle where it had reflected daylight. Dust specks are way more noticeable.

I don't use any protectors, I put the phone in my packet together with my keys, my cat tries to chew on it every time he sees it lying on the bed (I don't know why), and otherwise handle it quite recklessly.

The only way I really got cracks is when phone fell out of my hands, face-down on a gravel. Happened on a second month after the purchase, had to replace the display (but still decided I don't want a protector film)

Now, reading about the scratches I wonder how bad it is with iPhone X.

Re:Keyboard Service Program for MacBook and MacBook Pro by azinman2 on Saturday June 23, 2018 @04:04AM (#17380109)
Weird. My X is scratch free with no protector. Never even heard of this issue.
Re:Keyboard Service Program for MacBook and MacBook Pro by michh on Saturday June 23, 2018 @07:13AM (#17380673)
Same here
Re:Keyboard Service Program for MacBook and MacBook Pro by matwood on Saturday June 23, 2018 @08:38AM (#17380986)
Same here also. This thread has me looking at my iPhoneX for all of these micro scratches and I can't find any. I do not use a case either.
Re:Keyboard Service Program for MacBook and MacBook Pro by moron4hire on Friday June 22, 2018 @09:48PM (#17378986)
It's more prone than my Pixel 2. I have both an iPhone X and a Pixel 2 in the same brand and style of case. They both only go in my left pocket, which only holds my phones (keys go in the right). I got them both at roughly the same time, but the Pixel 2 looks brand new (once I wipe the fingerprints and case-edge dust off) and the iPhone X has quite a few scratches near the bottom edge.
Re:Keyboard Service Program for MacBook and MacBook Pro by JonathonW on Friday June 22, 2018 @09:52PM (#17379004)
I don't have an X, but my 8 Plus (which I'm assuming uses the same glass and coatings) is, at only nine months old, scratched worse than any iPhone I've owned yet (this is my fourth iPhone; I upgrade about every two years).

I don't know that I'd really call them "microscratches", either-- they're pretty prominent, and one runs fairly deep.

Re:Keyboard Service Program for MacBook and MacBook Pro by lostlogin on Saturday June 23, 2018 @01:33AM (#17379703)
Just to add to this, my 8 (not plus) is the same. It’s also the only one I’ve used a case on, and in a short time is more scratched than any previous iPhone I’ve had.
Re:Keyboard Service Program for MacBook and MacBook Pro by merlinsbrain on Friday June 22, 2018 @10:00PM (#17379040)
I’m facing the same issue with the 8 plus, I’ve never had a phone in this condition in 3x the time I’ve owned this one.
Re:Keyboard Service Program for MacBook and MacBook Pro by jsjohnst on Friday June 22, 2018 @07:47PM (#17378495)
Anecdotal, but I’ve never had micro scratches in my other screens shortly after purchase, but have on the iPhone X within a week or two. And I’ve owned at minimum two of every previous generation and haven’t had issues on an 8 or 8+ screen either (yes, I own over 50 iOS devices).
Re:Keyboard Service Program for MacBook and MacBook Pro by legohead on Friday June 22, 2018 @07:25PM (#17378374)
"pretty scratched up"?? I don't use screen protectors and my Pixel2 screen look brand new other than fingerprints.

Do you keep the phone in the same pocket as your keys? I make sure to keep them separate.

Re:Keyboard Service Program for MacBook and MacBook Pro by ssvss on Friday June 22, 2018 @09:00PM (#17378789)
Facing the same problem with iPad Pro 2017. Thought it was just built-in obsolescence, because I had previous iPad 3 for 5 Years with no issues.
Re:Keyboard Service Program for MacBook and MacBook Pro by ex3ndr on Friday June 22, 2018 @08:07PM (#17378574)
Same glass is on iPhone 8 too(
Re:Keyboard Service Program for MacBook and MacBook Pro by yjftsjthsd-h on Friday June 22, 2018 @08:17PM (#17378626)
> I refuse to use a screen protector

Why? At least use a glass screen protector if it's the feel.

Re:Keyboard Service Program for MacBook and MacBook Pro by 21 on Friday June 22, 2018 @08:56PM (#17378772)
Because anything put on a screen makes it look like shit to me. I didn't pay that much money on a top of the line phone only to make it look like a low-end one.

I don't understand people with screen protectors. Unless they plan on reselling it.

BTW, I think people with iPhone X but with a screen protector are making a fundamental signaling mistake: you show to people that you can't really afford the phone.

Re:Keyboard Service Program for MacBook and MacBook Pro by Inconel on Friday June 22, 2018 @10:12PM (#17379080)
I don't own an iPhone X but I'm fairly certainly there are X owners who don't care about using the device as a signaling mechanism.
Re:Keyboard Service Program for MacBook and MacBook Pro by sjwright on Saturday June 23, 2018 @06:58AM (#17380600)
I use a leather case and plastic screen protector (7 Plus) not because I care about resale value, but rather because I don't want to coddle my electronics; I want them to be fairly durable. The way I see it, the dividend from the trend of maximally thin phones is the ability to put them in a robust leather case without them becoming too bulky.

My anecdotal experience has been that a plastic screen protector greatly reduces the likelihood of screen breakage, presumably because the soft plastic can absorb some amount of impact force. I've never ever broken a screen, and I drop my phone fairly often.

I also prefer the finger-feel of the Belkin plastic screen protector. And I enjoy replacing the protector every 6 months or so and walking out of the store with an absolutely perfect, scratch-free screen.

(I tried the Belkin glass screen protector once; it cracked within a month. And I disliked the finger-feel.)

Re:Keyboard Service Program for MacBook and MacBook Pro by joezydeco on Friday June 22, 2018 @07:50PM (#17378506)
Yeah, sorry, all of us iPhone 6+ owners with broken NAND BGAs are in line ahead of you.
Re:Keyboard Service Program for MacBook and MacBook Pro by kitsunesoba on Friday June 22, 2018 @09:46PM (#17378971)
Having owned the 3GS, 4, 6+, 7+, and now X the only one that ever had scratches on its screen was the 6+, and that was just one small scratch that was only visible in the reflection at certain angles. The X has held up great so far.
Re:Keyboard Service Program for MacBook and MacBook Pro by metafunctor on Saturday June 23, 2018 @06:45AM (#17380556)
I was surprised to read this comment, because I was just recently feeling pleased about how pristine my iPhone X still looks after 7 months. I carry it in my jeans pocket, sans case, all the time.

Examining the phone very closely under a bright light, I was able to find a handful of tiny scratches on the iPhone X display. I cannot see them in normal use at all; the phone basically still looks brand new.

In comparison, my previous phone was a jet black iPhone 7 Plus, and the display got three very visible scratches in one year of use. The back, of course, was full of micro scratches, but that was expected.

Re:Keyboard Service Program for MacBook and MacBook Pro by arrrg on Saturday June 23, 2018 @03:52AM (#17380074)
It’s a tradeoff between being breakable and scratching more easily. I don’t think that’s a flaw, that’s a design decision.
Re:Keyboard Service Program for MacBook and MacBook Pro by mrgordon on Saturday June 23, 2018 @02:02AM (#17379780)
The 8 Plus also scratches much easier than earlier iPhones